Retail
Telstra is the only communications company in Australia that can provide customers with a truly integrated telecommunications experience across fixed line, mobiles, broadband (BigPond®), information, transaction and seearch (Sensis®) and pay TV (FOXTEL).
Our vision is to do for customers what no one else has done: create a world of 1 click, 1 touch, 1 button, 1 screen, 1 step solutions that are simple, easy and valued by individuals, businesses, enterprise and government.
Our Retail Stores are an important channel allowing Telstra to bring today and tomorrow's technology to life for our customers.
Did you know?
Telstra is located in every state and territory of Australia in urban, rural and remote localities.
A career in Retail offers you the flexibility of full-time, part-time and casual work depending on what works best for you, and the store.
What roles could you have?
Customer Advisors are the face of Telstra in our retail stores and provide advice to customers on our products and services while being a representative of the iconic Telstra brand. You would become an expert on everything from mobile phones to telephony solutions for businesses and would work with a wide variety of customers.
Specialist Customer Advisors work in our new T[life]™ stores and specialise in specific areas of Telstra's offering. Specialist Customer Advisor roles currently support the Business Centres, [my]Place and Visual Merchandising areas of our T[life]™ stores.
Assistant Store Managers lead a team of Retail Professionals in the store and support the Store Manager in the day to day operations and leadership of the store.
Department Managers work in our T[life]™ stores and lead a team of Retail Professionals within a specific and specialised area of the store.
Store Managers work in conjunction with Telstra’s Retail Management team to set the strategy and bring it to life in-store. They also provide leadership and guidance to the store’s team of Retail Professionals.
Where could you work?
Telstra stores are found throughout Australia - you will find us in every state and territory; in capital cities and regional centres.
What sort of people succeed in retail at Telstra?
People who do well in retail at Telstra have a natural enthusiasm for working with people, and want to strive to meet the needs of our customers.
Individuals who also want to continually strive to enhance their skills and outperform will enjoy being a part of Telstra. Having the ability to work effectively in a team is also crucial to your success.
As Telstra is focused on achieving business objectives, having a focus on your individual and team objectives is important – after all the rewards you receive will be based on what you and your team achieve.
We all like to have fun too so if you’re fun to be around, enjoy striving to be your best and have a passion for working with customers, you should fit in well here!
Meet some of our Retail people
What development opportunities are there?
Some of our most successful people at Telstra have started their careers in a retail store. They may have progressed within retail to become Store Managers, moved into retail support roles within our corporate offices, or may have taken their experience and knowledge to pursue careers in many other parts of Telstra. A start in retail can lead to an exciting career in any other part of Telstra.
Your career will start with a structured induction program that ensures you are ready to provide advice to your customers. You’ll also take part in a structured, engaging and comprehensive training and development plan to keep you up to date with the latest from Telstra. Of course, 99% of learning and development happens outside the classroom so you’ll be learning continuously while you’re working with our customers.
We support the growth and development of our retail professionals in a variety of ways including the 'Stepping into Management' development program which supports Customer Advisors in learning how to become a great manager.
With your enthusiasm for a career at Telstra and good performance on the job, your manager will help you identify the steps you need to take in order to progress your career and will assist you in gaining the experience and training required to get you there.
What benefits can you look forward to?
At Telstra we reward our employees for good performance. Sales incentives together with discounts on Telstra products and services are benefits you can expect as a member of the Telstra Retail team. In addition, retail stores have a positive and fun team atmosphere with an ever-changing work environment that is never the same one day to the next.
Telstra has arrangements with a number of other organisations that can give you discounted rates on a range of products and services while using a salary sacrifice facility to make paying for them even easier.
Visit the
benefits page to find out more.