Sales & Account Management
Telstra delivers products and services to all sectors of the Australian community and economy and so we have sales and account management teams to address their very different needs.
We describe sales opportunities to be found in
retail and
call centre environments on those pages.
What work would you do?
Our sales and account management teams work with business clients at a number of levels:
- Sole operators
- Small to medium businesses
- Government organisations
- Large enterprises
- Wholesale customers who purchase Telstra products to on sell to their markets and customers under their own brands
- Telstra partners who sell our products under our brands.
As the range of products and services we offer is extensive, so too is the range of specialisations of our sales and account management teams. For example, you could be the mobile solutions specialist in Darwin, a part of the team who looks after a major corporate client in Sydney or somebody who looks after the small business requirements in North West regional Victoria.
Did you know?
We are the main provider of directory information services in Australia through our wholly owned subsidiary, Sensis.
What roles could you have?
There is an enormous variety of sales and account management roles throughout Telstra which specialise in different product groups, clients or locations. Here is a description of the key roles.
National Sales Managers lead a team of Regional Managers or Account Managers to achieve the objectives of customers or partners in a particular business sector while also achieving Telstra’s own sales objectives for that sector.
Regional Managers lead the sales activity of a sector in a particular region. They will have a team of Account Managers reporting to them.
Account Managers and Account Directors focus on a particular sector or geographic region and work with other parts of Telstra to meet the requirements of their customers while achieving the objectives Telstra has for their territory.
Account Executives provide strategic account management to a defined portfolio of customers nationally, or within a geographic region, partnering with their customers to identify and deliver telecommunications solutions for their business.
What development opportunities are there?
Telstra is a great place to build a successful sales or account management career with a wide variety of directions to take.
Working at Telstra will give you an opportunity for a clear career path in your field of interest. Not only will you have the ability to learn and develop in your role, but also to seek opportunities for promotion incorporating a succession plan with a robust development plan. You also have the opportunity to move across different business units and to work in a variety of locations.
Once you’ve identified the development and experience you need to take the next step in your career, your manager is ideally placed to help you move towards it. Visit the
learning and development page to find out more.
Working at Telstra will give you the benefits of excellent learning and development programmes. These could include frontline leader development programs, sales consultant induction programs, sales team leader induction programs, sales coaching, emerging leader and executive leadership programs.
Meet some of our Sales & Account Management people
Where could you work?
Sales and account management positions can be found throughout Australia in metro, regional and rural areas.
What benefits can you look forward to?
At Telstra we reward our employees for good performance. If working in sales, you could look forward to various sales incentives, and if you are eligible, performance incentives are paid monthly and are based on sales and service performance. The idea of commission based incentives is to drive you to over achieve and earn in excess of your base commission payments.
Telstra celebrates the success of individuals and teams at annual awards nights. Individuals and teams are rewarded for results with awards ranging from $1,000 to $10,000 and entry to the highly coveted eXtreme sales reward program which is a major recognition event that could see you and your partner on your way to destinations such as Hawaii, Fiji and New Zealand.
Telstra has arrangements with a number of other organisations that can give you discounted rates on a range of products and services while using a salary sacrifice facility to make paying for them even easier. Visit the benefits page to learn more.
What sort of people succeed in sales and account management at Telstra?
Telstra is successful, significantly because of the focus it has on meeting objectives and achieving those through great individual and team performance.
In sales and account management roles your individual success will be a function of your competitive edge, your propensity to focus on the overachievement of goals, your business sense and your interpersonal skills.
While you’ll be encouraged to grow and develop your skills and experience, being a valuable member of a team is a critical part of being successful at Telstra.
As Telstra is focused on achieving business objectives, having a focus on your individual and team objectives is important – after all the rewards you receive will be based on what you and your team achieve.