Getting a Job at Telstra
The Telstra Careers Centre is a team of experienced recruitment professionals who are not only looking for talented people with the skills and experience Telstra requires, but they are also here to help you make the right decision about the next step in your career.
What jobs are available?
There are a few ways you can find out about our vacancies:
- Use the Quick Search function that is available on every page
- To view all jobs listed, click Search without selecting anything in search criteria
- To narrow your search, you can click Advanced Search to enter further criteria
- Register for Job Alert and you will receive email notification of jobs when they are advertised
Found what you’re looking for? Apply online
You’ll be asked to enter your contact details and resume. For each application, there will be a few questions to answer as well, that relate to the position you are applying for.
When your application has been successfully submitted, you’ll receive an acknowledgement email from us. If you do not receive this acknowledgement, you have not submitted your application and it may be incomplete. You can log back into your profile to view and complete your draft applications at any time until the closing date.
Our jobs are typically open for two weeks to one month. As soon as our Careers Centre consultants start receiving applications, we start reviewing candidates so it’s a good idea to submit your application as soon as you can. In some circumstances we may close off job advertisements before the closing date if we’ve received a high volume of applications.
How do I express interest in jobs that are not currently advertised?
If you want to express interest in a job at Telstra but can’t find what you’re looking for in the list of current vacancies, you can register your details against one of our Expression of Interest jobs. The Careers Centre consultants manage applications submitted for the expression of interest jobs and pre-qualify them for future positions that become available.
Need some assistance with a Special Need?
We partner with the
National Disability Recruitment Coordinator (NDRC) so we can support candidates with a disability to have great careers at Telstra. If you apply for a role with Telstra and let us know that you have special needs, we will work with our partners to make sure that you are supported through our recruitment processes and given the best chance of success. Our commitment to reasonable adjustment also means that any support you need to undertake inherent requirements of the job will be put in place in line with our legal obligations to do so. You can apply for a role at Telstra on our website, or contact NDRC directly to get support to apply for roles at Telstra by calling call 1800 464 800.
How often are jobs advertised?
We post jobs regularly, often daily. However, if you are not visiting our website every day, you can still find out about jobs. You can register for Job Alert to receive email notifications for positions as they are advertised that match your preferences.
We also often run general advertisements for roles that we are constantly recruiting for, such as call centre and retail positions.
What to expect from the recruitment process
Our Careers Centre consultants review submitted applications for suitability against the criteria for the position. If your skills and experience match those of what we’re looking for, you’ll be contacted by phone to confirm information to support your application.
At all times during the recruitment process you’ll be kept up to date on your progress via email or phone. Our Careers Centre consultants will advise you of the next steps in the process and also inform you if you have been unsuccessful in progressing at any stage.
If you have been successful in being shortlisted, you’ll be invited in for an interview. This could be an assessment centre, a behavioural telephone interview or a one-on-one face to face interview with the manager. The Careers Centre consultant will advise you on the type of interview when booking a suitable time with you.
At interview stage you will be asked to bring along proof of identity and eligibility to work in Australia (birth certificate, passport and licence) and copies will be taken. You may also be asked to fill in a background check consent form.
Depending on the role, some candidates will be requested to complete psychometric testing through one of our assessment providers. The types of psychometric testing that may be used include verbal, numerical and abstract reasoning, cognitive ability, sales preference and personality tests.
Employment reference checks will be conducted with two referees that you have previously worked for.
To protect our business, our people and our customers, everyone who is offered employment with us is asked to participate in a background check. This check is carried out by a third party on our behalf and the type of check will vary depending upon the role you’ve applied for. The check may include: details of your current/previous employment, education, residency, criminal history and relevant professional qualifications.
An offer of employment may be withdrawn if the results of the checks are not to Telstra’s satisfaction.
Got the Job?
Congratulations! On acceptance of a verbal offer, a contract or employment agreement letter will be sent to you along with other commencement paperwork for you to return to us.
During your first few weeks at Telstra, there will be a lot to learn. The Telstra induction program will assist you to build your relationship with your new manager, to learn job requirements, to connect with the right people, to understand your place in the team, and to acquire essential knowledge.
Keeping your details on file
If we haven’t offered you the position on this occasion, we still have your details in our database so you can be considered for other vacancies in the future. You can also continue to apply for other roles if they are of interest.
Internal applicants - How to apply for jobs
At Telstra we encourage the internal movement of our employees. Positions are advertised internally and current employees are encouraged to discuss career progression opportunities with their managers.
Application tips
- Complete all the fields in the application form. This helps us assess your skills and experience.
- Don't forget to use a valid email address so we can contact you.
- Have your resume handy and ensure that it's up-to-date. Tailor your resume to highlight your experience relevant to the position
- Describe your work experience positively and clearly.
- Describe your skills in a factual way - state clearly YOUR role in any achievements listed, not the role of the team or manager.
- Your work experience should be listed in reverse chronological order. That is, your current role should be listed first.
- Check your application before you submit it.
- Once you've completed your application, make sure that you click "Submit". We will send you an acknowledgement email once we have received your application.
- Don't forget to check your emails regularly as this is how we'll contact you about your application.
Interview Tips
Preparation
- Find out as much as you can about the company, the position and any other information that you can refer to in the interview
- Think about why this is the right role for you eg Industry, size, culture, work style
- Why are you the right person for the role? eg Experience, skills
- Do you meet the inherent requirements of the job eg. Travel, hours of work
- Think about significant events/achievements in your life and how you have learnt from these experiences, both work and personal
Interview Details
- Know the date, time & location of the interview
- Name and position title of the interviewer
- BE ON TIME! Call if you're running late
- Plan your interview attire
- Bring everything you are asked for eg proof of identity, right to work in Australia
First Impressions
- Wear what is appropriate
- Be well groomed
- Try to look calm and confident
- Natural but professional
- Good handshake & eye contact
Body Language
- Keep eye contact with the interviewer
- If there is more than one interviewer shift your glance between the interviewers.
- Body language must match what you say, The right body language shows that you are confident and believable
- Don't move and shift in your chair
- Be yourself
The Interview
- Past behaviour predicts your future behaviour
- Behavioural Interviews focus on real-life situations rather than hypotheticals
- Behavioural interviews focus more on your past behaviour in actual work or conflict situations. Eg. "Tell me about a time when..."
- Each example should cover the following:
- Situation, describe the situation and what Actions you had to perform
- You should also describe the Outcome of your example.
It is about YOU
- Think about who you are and what you have achieved
- Your experiences
- Your opinions
- Look at yourself as a potential employee
- Interviewers value qualities such as:
- Warmth
- Energy
- Enthusiasm
- Clear communication
- Rapport
Answer the question
- Some questions can be anticipated
- Be concise in your response
- Avoid YES / NO answers
- Pause if you need to gather your thoughts
- Don't be afraid to ask the interviewer to repeat or rephrase the question
- Don't ramble
- Be aware of the unexpected question
Your questions
- Take the opportunity at the end to ask questions
- Concentrate on issues that are important to you
- You can write your questions down prior to the interview and take them with you
- Some topics:
- Management styles
- Objectives and responsibilities of the position
- Hot topic/industry issues
Closing
- Ask about the next step in the selection process
- Thank the interviewer