What we do
We are Australia's only truly integrated media communications company.
Telstra is an iconic Australian company that has a long history of serving the people of Australia.
As one of Australia’s largest companies, we employ over 30,000 people in a uniquely varied range of roles.
Through our staff, we offer a huge range of products and services, and we provide those products and services to all telecommunications markets throughout Australia.
Telstra currently delivers 9.0 million fixed line services and 10.2 million mobile services. We are Australia's 3rd Generation mobile network market leader, with 6.3 million 3G customers.
In the financial year ended 30 June, 2009 our sales revenue was A$25.4 billion and we reported A$6.6 billion earnings before income tax (EBIT). We are one of Australia's top 10 listed companies, and we are a Fortune 500 company.
Did you know?
Telstra is one of Australia's largest users of solar power, with 10,639 solar powered sites including exchanges, radio terminals, small repeater stations and payphones.
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One of our major strengths in providing integrated telecommunications services is our vast geographical coverage through both our fixed and mobile network infrastructure. This network and systems infrastructure underpins the carriage and termination of the majority of Australia's domestic and international voice and data telephony traffic.
Telstra owns 50% of FOXTEL®, and its international businesses include:
- CSL New World Mobility Group, one of Hong Kong's leading mobile operators
- TelstraClear Limited, the second largest full service carrier in New Zealand
- Reach Ltd, a provider of global connectivity and international voice and satellite services
- SouFun Holdings Limited, a leading real estate and furnishings website in China
- Norstar Media and Autohome / PCPop, leading Chinese internet business in the online auto and digital device advertising sectors
- China M and Sharp Point, two of China's leading mobile content and online music businesses
Our services
Telstra aims to provide our customers with a personal and seamless experience that makes it easy for them to do what they want, when they want to. We strive to make our products simple and intuitive to the user. Every day, the team at Telstra helps to provide:
- Basic telecommunication access services to most homes and businesses in Australia
- Local and long distance telephone calls in Australia and international calls to and from Australia
- Mobile telecommunications services
- Broadband access and content
- A comprehensive range of data and Internet services through Telstra BigPond® - Australia's leading Internet service provider
- Management of business customers' IT and/or telecommunications services
- Wholesale services to other carriers, carriage service providers and ISPs
- Advertising, search and information services through Sensis, Australia's leading directory and search company
- Cable distribution services for FOXTEL's® cable subscription television services
Click here to find out more about Telstra’s past and future.
In everything that we do at Telstra, we are focused on several key priorities. These are:
Our Customer Satisfaction
Improved customer service is a key driver of customer satisfaction and loyalty, and fundamentally impacts the future success of the business. Since 2005, we have worked tirelessly to put our customers’ needs at the very centre of our business. Engaging with our customers to understand their needs and wants helps us to provide a more targeted and personalised experience for our customers. Our customer focus covers many parts of the community. For example, we have a long-standing commitment to making our services accessible to customers with a disability and we provide telecommunications services for Australians on a low income. In addition, we have a particular focus on the needs of our customers living outside the major metropolitan cities through Telstra Country Wide®.
Our Employee Engagement
Our aim is to create a workplace where our people have the opportunity to be the best they possibly can be. We pride ourselves on being an employer of choice and recognise that we can only attract and retain the best people for the job by offering leading terms and conditions. We are focussed on creating the right culture, and on providing development opportunities and fair processes to foster a workplace that delivers exceptional customer service, value for our shareholders, and rewards our people for doing a great job.
Our Corporate Responsibility
As a company that touches the lives of millions of Australians every day, we have an important responsibility to act ethically and responsibly in all that we do. Every single thing we do has an impact on our company, our customers, our shareholders and the nation. Our day to day business is a vital thread in Australia’s economic and social fabric and makes people proud to work for Telstra. Therefore, a commitment to the highest standards of corporate governance, transparency and stakeholder engagement is of critical importance.
The Environment
We believe there is an alignment between reducing costs and reducing the environmental impact of our operations. A concern for the environment underpins our policies and processes, and we have a comprehensive Environmental Policy that guides how we work.
Click here to find out more about our work in protecting the environment.