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General Manager Commercial Whole of Household
Permanent Full Time
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time
VIC: Melbourne - CBD or NSW: Sydney CBD
28 February 2018
Closing in: 7 days time
Opened 20 February 2018
This is a newly created position where you will lead the Whole of Household Commercial team. A key focus will be to strengthen Telstra’s focus on taking a whole of customer approach by providing analysis and recommendations on the initiatives we take...

General Manager Commercial Whole of Household

  • Job Number: 10066013-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/02/2018 06:30 AM AEST
  • Closing date: 28/02/2018 07:00 AM AEST
  • Applications close in: 7 days time

These are exciting times within Telstra and we have a fabulous leadership role within the Whole of Household team in Products. The Whole of Household team is responsible for the development and delivery of the Whole of Household customer and product strategy. This team is key imperative to achieving the C&SB strategy.

This is a newly created position where you will lead the Whole of Household Commercial team. A key focus will be to strengthen Telstra’s focus on taking a whole of customer approach by providing analysis and recommendations on the initiatives we take to market and commercial support for key strategic programs.  Leading the Whole of Household commercial portfolio includes providing insights and analytics, reporting on key customer metrics, as well as a range of regular reporting utilising internal and external data which can range from CEO & Board reports, to industry and competitor analysis.

In your new role you will generate actionable insights to define the key customer and market opportunities to support the Whole of Household broader team. You will work closely with your Whole of Household team and peers, to lead the Whole of Household planning process each year, working with the cross-company strategy groups, product and capital planning teams. You will have shared accountability for achieving the Consumer P&L, market share, and customer advocacy expectations.   

Your key responsibilities will include: 

  • Leading the development and ongoing management of key customer level metrics for Whole of Household and producing ongoing reporting for input into BPR, TPU/QPR, Board reports
  • Leading the development of customer level business cases for new product/offer development that transcends core product portfolios such as the Membership model
  • Lead the Whole of Household planning process each year, working with the cross-company strategy groups, product and capital planning teams
  • Lead the co-ordination effort of capital prioritisation for Whole of Household
  • Collaborate with commercial channel management on target alignment & commissions/incentive structures required to support Whole of Household sales
  • Lead insights generation to define the key customer and market opportunities to support the Offer Development and Planning teams
  • Coach and develop staff including performance reviews and advising on training and development opportunities to ensure delivery of exceptional customer service to stakeholders
  • HSE Responsibility: Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation

We are looking for a seasoned leader with experience in developing high performing teams, a strategic thinker and engaging communicator who can influence stakeholders at any level. Strong partnering, collaborative skills will be required, as well as the ability to deliver results working to set timeframes. 

It is important that you have a track record as a successful leader within a corporate strategy function, ideally within the ICT sector. It is essential that you have experience in strategy development in complex organisations using your critical thinking to solve problems and translate complex problems into simple concepts. Deep understanding of data analytics is required along with excellent commercial acumen.

It's no secret we expect a lot from you.  But like any good relationship, we give a lot back.  Like a commitment to work-life flexibility and generous rewards and incentives. What you'll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with, who'll support your development and with whom you'll achieve great things.

Please note this role closes for application on 28 February 2018 at 6PM AEST.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

 

Apply Now
  • Job Number: 10066013-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/02/2018 06:30 AM AEST
  • Closing date: 28/02/2018 07:00 AM AEST
  • Applications close in: 7 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
GM Offer Development Fixed Consumer
Permanent Full Time
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time
VIC: Melbourne - CBD or NSW: Sydney CBD
27 February 2018
Closing in: 6 days time
Opened 20 February 2018
We are looking for a seasoned GM Offer Development to join the Retail Products team. Your key focus in the role will be to design, build, and deliver all consumer broadband and bundled plans and offers, clearly defining the associated value proposition,...

GM Offer Development Fixed Consumer

  • Job Number: 10066349-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/02/2018 12:10 AM AEST
  • Closing date: 27/02/2018 07:00 AM AEST
  • Applications close in: 6 days time

World Class organisations are driven by a sense of purpose. Our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. This is why we are constantly finding better ways to serve our customers and why we are building a new kind of telco.

In your role as GM Offer Development your focus will be to to design, build, and deliver all consumer broadband and bundled plans and offers, clearly defining the associated value proposition, sales experience, and customer journey for each offer. Your team is responsible for ensuring each initiative meets the commercial targets set out in the annual and long range plans and, respective business cases.

 

Your key responsibilities will include: 

  • Deliver or exceed annual strategic consumer Fixed Products and Services NPS targets.
  • Growing the consumer broadband and bundles customer base with comprehensive sales and lifecycle management programs.
  • Building customer value and revenues through compelling multiproduct, triple, and quad-play propositions.
  • Maintaining Telstra’s market premium through differentiated broadband and bundle products and propositions.
  • Deliver product launches that are impactful to the market and seamless for channel partners.
  • Define and develop the customer value proposition for translation into ATL and BTL communications and advertising.
  • Supporting product co-design across Telstra to deliver world leading product, customer and sales experiences.
  • Managing the broadband and bundle product plan and offer investment budget.
  • Representation of the product portfolio and market plans across Telstra especially in Consumer Channels, IT, Pricing, Go to Market, Finance, Marketing and other Product teams.
  • Present results and represent key initiatives to senior executive forums weekly, monthly, and quarterly

We are looking for an experienced General Manager with a track record of success as a leader. You will have experience in developing high performing teams, and be a strategic thinker and engaging communicator with an ability to influence stakeholders at any level. Strong partnering, collaborative skills will be required in this role, as well as the ability to deliver results working to set timeframes. Your knowledge and experience in telecommunications products will be extensive and you will bring with you previous success in delivering innovative products and solutions to the market. You will have strong commercial acumen and excellent industry knowledge and understanding of the current market locally and globally.

Leadership and talent development is important to us here at Telstra and this role is targeted to support a development opportunity for a high performer. It will give you the breadth of exposure and experience across the Retail value chain.

For further information about this role, please view the attached Success Profile.  

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Please note this role closes for application on 27 February 2018  at 6PM AEST

Apply Now
  • Job Number: 10066349-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/02/2018 12:10 AM AEST
  • Closing date: 27/02/2018 07:00 AM AEST
  • Applications close in: 6 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Casual Customer Sales & Service Consultant - HURSTVILLE
Casual
NSW: Sydney Suburbs
Casual
NSW: Sydney Suburbs
27 February 2018
Closing in: 6 days time
Opened 19 February 2018
Big smiles, lots of energy and plenty of fun. If you have a passion for retail & can deliver a brilliant customer experience – join our Telstra team!

Casual Customer Sales & Service Consultant - HURSTVILLE

  • Job Number: 10066112-001
  • Employment Type: Casual
  • Location: NSW: Sydney Suburbs
  • Opening date: 19/02/2018 10:00 PM AEST
  • Closing date: 27/02/2018 12:55 PM AEST
  • Applications close in: 6 days time

CONNECT WITH TELSTRA

We’re Australia’s leading telecommunication and technology companies and one of the country’s largest and most iconic organisations. We’re putting the customer at the heart of everything we do and finding ways to help people connect in new and different ways. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone!

THE ROLE WITH US

We’re all about helping our customers connect faster, better and smarter – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to every customer, every time, is what we aim to achieve every day here at our Telstra Roselands store.

Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and the attitude to make every customer feel like they’re a VIP.

SOME OF THE SPECIFICS

  • Telstra Store in Roselands: Roselands Dr, Roselands NSW 2196, Australia
  • Casual position
  • Centre Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am – 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 4.00pm


WHO WE LOOK FOR

To do well in a retail career with us you’ll need to be confident, knowledgeable and resilient; with a natural enthusiasm for working with people. Plus, you’ll need:

  • Demonstrated interpersonal communication skills – allowing you to effortlessly develop rapport with customers and drive customer advocacy
  • Previous experience in a fast-paced retail environment will be advantageous
  • Plus, any Arabic language skills to liaise with our local customers is an added bonus


NEXT STEPS?

If you have the drive and passion for delivering a brilliant customer service experience, welcome the challenge of achieving sales targets and would thrive as part of a fun, dedicated team – connect with us and apply!

 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10066112-001
  • Employment Type: Casual
  • Location: NSW: Sydney Suburbs
  • Opening date: 19/02/2018 10:00 PM AEST
  • Closing date: 27/02/2018 12:55 PM AEST
  • Applications close in: 6 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Cloud Architect – Migrations Specialist
Permanent Full Time, Flexible
INTERNATIONAL: Pune
Permanent Full Time, Flexible
INTERNATIONAL: Pune
27 February 2018
Closing in: 6 days time
Opened 19 February 2018
Cloud Architect – Migrations Specialist As a cloud architect would be responsible for overseeing Telstra's cloud computing strategy. This includes cloud adoption plans, cloud platform (AWS, GCP and PCF) design, cloud management and monitoring. As a...

Cloud Architect – Migrations Specialist

  • Job Number: 10066306-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: INTERNATIONAL: Pune
  • Opening date: 19/02/2018 06:30 PM AEST
  • Closing date: 27/02/2018 06:25 PM AEST
  • Applications close in: 6 days time

Responsibilities and Expectations:

  • Utilize strong Engineering background in an Agile environment across emerging technologies like Internet of Things, Cloud, Cloud Foundry and automation
  • Design – implement and management of Cloud environments with a focus on AWS and GCP technologies.
  • Demonstrate technical cloud architectural knowledge, playing a vital role in the design of production, staging, QA and development Cloud Infrastructures and help team managing 24x7 environments.
  • Work with teams to come up with technical designs to ensure technology interoperability, document existing and proposed cloud infrastructure, maintain relationships with technical solution providers, and provide fourth tier (L4) troubleshooting/ support.
  • Work with the partners’ technical teams to drive the deployment of application workloads on cloud platform and increase their consumption of the platform by providing deployment guidance, supporting development of the customers? cloud adoption model, and providing appropriate recommendations to overcome blockers.
  • Establish deep relationships with key partner to drive long-term cloud adoption within teams in Telstra. Identify, validate and grow opportunities to accelerate consumption amongst various application teams, in partnership with the onboarding team.
  • Help adopt Continuous Integration (CI) and Continuous Deployment (CD) practices appropriate for platform team.
  • Work with infrastructure security, networking and other internal teams to enhance platform capabilities and enable them to support large-scale application deployments
  • Help platform and other teams understand architectural principles and frameworks (e.g. MVC, Spring, and Hibernate)
  • Provide leadership in infrastructure migration methodologies and techniques including mass application movements into the cloud including implementation of AWS or GCP within large regulated enterprise environments.
  • Assemble technology solutions and effectively define and implement a working architecture
  • Transform an organization through a culture change
  • Nurture Cloud computing expertise internally and externally to drive Cloud Adoption

 Technical Skills required

  • Azure or AWS based Cloud Architecture and migration skills and experience.
  • Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
  • Minimum 5 years of experience in Infrastructure Engineering, Cloud technologies (AWS, Containers, GCP, Cloud Foundry) and other Cloud experience.
  • Minimum of 3 years of technical architecture experience
  • 5+ years' experience with Cloud Adoption, Consulting and Enablement
  • Experience in Automation and Tools implementation
  • Proven Agile and DevOps experience
  • Experience in leading a team applying all elements of Technical Consulting
  • Excellent communication & interpersonal skills
  • Understands and can articulate the technical merits and value of Cloud computing

 

Consulting skills required  

  • Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility in how to design, deploy and operate cloud based Architectures. Strong written, verbal and white board skills
  • Experience in enterprise cloud solutions, Agile, Lean and DevOps.
  • Experience in platform and cloud migrations, including of Mass Migration Toolsets: Platespin, Appzero, DoubleTake Move
  • Ability to work with team members from around the globe / experience working with off-shore models.                   

Other

  • 10 or more years of IT experience.
  • Minimum of 5 years of experience as a cloud consultant.
  • Exposure and working level knowledge of working with and interfacing to global delivery teams
  • Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
  • Strong service attitude and a commitment to quality.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

 

Apply Now
  • Job Number: 10066306-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: INTERNATIONAL: Pune
  • Opening date: 19/02/2018 06:30 PM AEST
  • Closing date: 27/02/2018 06:25 PM AEST
  • Applications close in: 6 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
HR Direct Consultant
Permanent Full Time
INTERNATIONAL: Makati City
Permanent Full Time
INTERNATIONAL: Makati City
25 February 2018
Closing in: 4 days time
Opened 19 February 2018
At Telstra, we believe that our success is based on our people achieving – or even exceeding – their career goals each and every day. That is why, we make sure that we are with them every step of the way by supporting them and providing personal & professional...

HR Direct Consultant

  • Job Number: 10066448-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 19/02/2018 04:00 PM AEST
  • Closing date: 25/02/2018 03:55 PM AEST
  • Applications close in: 4 days time

At Telstra, we believe that our success is based on our people achieving – or even exceeding – their career goals each and every day. That is why, we make sure that we are with them every step of the way by supporting them and providing personal & professional development programs… but from there, we let our people navigate on how they would want their career journeys to progress.

If you are someone ready to learn new and exciting things and is up for a challenging work, then it’s high time you join our team! We are looking for HR Direct Consultants for our Global People Services (GPS) Team who will work on a day-shift schedule!

As an HR Service Desk Consultant, you will:

  • Deliver an enterprise wide HR service across HR policy, process and system enquires
  • Provide sound advice on policy, processes, and systems including policy interpretation where required.
  • Provide advice on the initial stages of case management and investigations, and assess whether the query needs to be managed formally and require escalation to the case management team.
  • Take ownership of every interaction and ensure that there is a consistent application of HR Direct protocols, Telstra operating systems, policies and procedures
  • Support employees/managers to quickly and accurately complete their Payroll, People Express, My Future, My Career, and My Activity transactions
  • Provide technical (system), and Payroll support and analysis to solve problems and identify solutions for managers and employees as required
  • Identify where a call or query requires escalation to an appropriate part of HR or other parts of Telstra
  • Build individual employee and manager capability through every interaction, by coaching them to use the Ask HR support functionality and other self-service tools
  • Contribute to the continuous improvement of Telstra’s HR processes, policies, and systems.
  • Provide support and coaching to other HR Direct team members, participating as part of a high performing team

We are looking for individuals with the following qualifications:

  • Graduate of a four-year college degree course
  • Has at least three-year of work experience in the customer service field
  • Commitment to continue building deep expertise as an HR professional
  • Passionate with an unwavering commitment to delivery of excellent employee/manager experiences
  • High level of emotional intelligence and resilience
  • An affinity with technology and systems (unafraid of technology)
  • Knowledge of HR processes across the employee life cycle
  • Ability to keep key stakeholders informed throughout issue resolution
  • Willing to assist peers
  • Enjoys being a part of a high performing team
  • Great analytical skills
  • Excellent written and verbal communication skills
  • Ability to learn through a rapidly changing HR Process, Policies, and Procedures.
  • Coordinate and connect with the various ancillary functions of HR
  • Willing to work on a shifting schedule starting as early as 5:00 AM and as late as 9:00 AM Manila Time.

To know more about this role, launch the attached success profile: Download File GPS HR Direct Consultant Success profile.pdf

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10066448-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 19/02/2018 04:00 PM AEST
  • Closing date: 25/02/2018 03:55 PM AEST
  • Applications close in: 4 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Corporate Accountant
Permanent Full Time, Flexible
VIC: Melbourne - CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD
28 February 2018
Closing in: 7 days time
Opened 19 February 2018
As a leading Corporate Accountant, you will drive the half year and full year close of accounts process to meet the Telstra Group’s external financial reporting obligations, in a complex accounting and regulatory environment.

Corporate Accountant

  • Job Number: 10066395-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 19/02/2018 01:00 PM AEST
  • Closing date: 28/02/2018 12:55 PM AEST
  • Applications close in: 7 days time

The world around us is changing, and hopefully you've noticed that Telstra is changing too. We're putting the customer at the centre of everything we do, and we need your help to do that.

As a leading Corporate Accountant, you will drive the half year and full year close of accounts process to meet the Telstra Group’s external financial reporting obligations, in a complex accounting and regulatory environment. The role will also drive the timely consolidation of monthly results of controlled entities, process improvement for month end close, the decisive resolution of accounting queries of Business Units and Controlled Entities as well as assist in the creation, maintenance and monitoring of group accounting policies, and monitoring of changes in the accounting environment and the reporting of significant accounting issues to the finance community and management

Key responsibilities include:

  • Ensuring the timely completion of the half year and full year Telstra Group statutory financial report, and other external documents such as the directors report, ASX appendix 4D/4E, in accordance with applicable accounting standards, the Corporations Act 2001 and ASX listing rules
  • Ensuring the timely completion of monthly consolidation of Controlled Entities’ results
  • Providing quality accounting analysis and timely advice to various business groups regarding the application of Corporate Accounting Policies
  • Implementing processes to ensure Telstra’s compliance with new external reporting requirements, including the adoption of new accounting standards
  • Ensuring consistent application of Telstra standard operating systems, policies, processes and procedures
  • Identifying interdependencies, resolve inconsistencies and escalate as required
  • Providing proactive analysis on potential business risks or abnormal occurrences in a timely manner

In order to be successful in this role:

  • Hold tertiary qualifications in Accounting / Finance related discipline.
  • Hold CA or CPA qualification, or working towards it
  • Demonstrated experience in a chartered accounting or public accounting practice with exposure to major companies, or extensive experience in a similar accounting role with a major company (preferable listed company).
  • Good knowledge of AIFRS
  • Knowledge of Australian Corporations Law and Australian Securities Exchange Listing Rules
  • Strong problem solving and influencing skills
  • Strong written, verbal communication and presentation to senior executives

If you are dedicated to developing yourself, have a desire to always achieve more then we want to hear from you!  Above all, you will bring enthusiasm and dedication to your job, are not afraid of hard work, and thrive off the satisfaction gained from achieving success in addressing and successfully overcoming challenges.

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.

Apply Now
  • Job Number: 10066395-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 19/02/2018 01:00 PM AEST
  • Closing date: 28/02/2018 12:55 PM AEST
  • Applications close in: 7 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
COMPLEX COMPLAINTS SME
Permanent Full Time
VIC: Melbourne - CBD
Permanent Full Time
VIC: Melbourne - CBD
06 March 2018
Closing in: 13 days time
Opened 19 February 2018
This is an exciting opportunity to join our high preforming Specialist Complaints team and make a meaningful difference in our customer’s lives

COMPLEX COMPLAINTS SME

  • Job Number: 10066216-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD
  • Opening date: 19/02/2018 01:00 PM AEST
  • Closing date: 06/03/2018 12:55 PM AEST
  • Applications close in: 13 days time

 

We're Australia's leading telecommunication and technology companies and one of the country's largest and most iconic organisations. We're putting the customer at the heart of everything we do and finding ways to help people connect in new and different ways. And that's where you come in, to help us realise our vision to create a brilliantly connected future for everyone!

 

ABOUT THE ROLE

This is an exciting opportunity to join our high preforming Specialist Complaints team and make a meaningful difference in our customer’s lives. You’ll be responsible for the management of customer complaints and issues of the highest sensitivity, for both customers as well as Telstra’s brand and reputation. You will be required to engage with our customers, on behalf of Telstra in a timely; empathetic; efficient; and professional way. Key to this role is end to end complaint resolution including engagement and communications with 3rd parties such as Tribunals, Regulators and legal professionals. In light of this, superior written and communication skills, as well as attention to detail and strong business acumen are essential.

 

SOME OF THE SPECIFICS AND KEY ACCOUNTABILITIES

  • Manage the end-to-end resolution of High Risk complaints in a way that is sensitive and respectful to the circumstances of each complaint
  • Keep the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes;
  • Achieve priority resolution for complaints under management through effective stakeholder management, escalation and communication practices;
  • Following up with key internal stakeholders within tight timeframes to ensure action is progressing within the agreed timeframe, driving accountability and resolution;

 

WHAT YOU'LL BRING TO US

  • Previous experience with managing complex matters
  • Proven experience in dispute/conflict resolution
  • Strong sense of self awareness and mature resilience skills
  • Able to demonstrate capability in presenting strong written and verbal arguments
  • Ability to identify business problems and translate them into solutions to improve the customer experience
  • Extremely organised with strong time management skills

Our service promise is inspired by our values and our purpose to create a brilliant connected future for everyone. It's a statement that explains what our customers can confidently expect from us each and every day and it's just two words: We Care.

If that sound like you and you are ready to take the next step, connect with what you love then apply today!

Apply Now
  • Job Number: 10066216-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD
  • Opening date: 19/02/2018 01:00 PM AEST
  • Closing date: 06/03/2018 12:55 PM AEST
  • Applications close in: 13 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Business Process Architect
Permanent Full Time, Flexible
VIC: Melbourne - CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD
28 February 2018
Closing in: 7 days time
Opened 19 February 2018
Be a Business Process Architect that takes customer experience and business capability roadmaps of a value chain process segment and turns it into actionable plans delivering and maintaining world class performance.

Business Process Architect

  • Job Number: 10062852-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 19/02/2018 01:00 PM AEST
  • Closing date: 28/02/2018 12:55 PM AEST
  • Applications close in: 7 days time

The Business Process Architect will commence a cross-company Digitisation program that aims to transform its B2B customer experience, processes and systems to become more flexible, responsive, and better enable quality experiences.

The Business Process Architect takes customer experience and business capability roadmaps of a value chain process segment, and turns it into actionable plans delivering and maintaining world class performance.

The Business Process Architect guides the implementation of these plans with the support of Process Managers and Process SMEs and on behalf of a Process Owner.

As part of this transformation program we are re-imagining our core processes across the entire value chain: We are currently seeking an architect to lead the Order to Delivery area of the business, working across the processes that support customers from Order Submission to Services Delivery and BAU handover.

This work is led by a central team of Process Experts who are partnered with all respective parts of the business, with a dotted line back to the Process Owners.

 

Key Accountabilities:

What are the key responsibilities and job tasks for this role?

•Understanding the Process Owner’s vision and intent for their value chain segment;

•Developing and documenting the process improvement roadmap in a usable and readable manner;

•Ensuring processes are documented in a common manner across Telstra Enterprise;

•Managing process change and culture;

•Leading process redesign workshops that involve eliciting process requirements and liaising with users;

•Educating business users responsible for managing and operating business processes;

•Scoping and aligning Business Process Guidance (Knowledge Management) content with business process architecture;

•Monitoring, measuring and providing feedback on process performance.

 

Be the Process Thought Leader for your assigned Value Chain

•Work with the Executive owner, process managers and operational teams to define the scope and direction of your assigned value chain segment

•Provide a single point of contact and visible leadership of the process vision across your assigned value chain segment, the B2B Digitisation program, and XBU stakeholder groups as required

•Ensure best practice and global examples are actively leveraged and referenced

 

Lead Definition and Design of a world class process model for your assigned value chain segment

•Lead workshops and other activities to understand current state and define a baseline process map for your assigned value chain segment

•Work with the B2B Digitisation team to understand the program vision and roadmap, and how and when your assigned value chain segment’s processes will be impacted

•Lead an accelerated program of process re-design (adopting agile as per the broader program)

•Manage and maintain documentation of your assigned value chain segment’s processes via agreed tools and methods e.g. Casewise and Panviva; ensuring outputs are pragmatic and easy to understand and maintain i.e. provide guidance vs detailed instruction

•Work closely with other process SMEs to ensure process alignment and integration across the value chain

 

Lead the pilot, iteration, and ultimate implementation of the new process

•Adopt an iterative approach including active pilots to test and learn before full process implementation

•Work closely with B2B Digitisation Program Change and Delivery leads to execute and support associated rollout and education activities across Global Products and relevant Stakeholder groups

 

Manage, monitor and continuously improve your assigned value chain segment’s processes

•Define process KPIs and a measurement framework to support end to end process for your assigned value chain segment

•Monitoring and reporting on process adoption, efficiency and effectiveness

•Capturing and validating process feedback 

•Maintaining and executing a backlog of process improvement initiatives

•Documented processes include a RACI, providing clarity of roles and responsibilities within the process and all operational ownership is handed over as BU responsibilities change.

•Consistent management of the impact of changes across the end to end process

•Actively driving the governance and decision making structures to deliver fast paced change.

•The overall objectives of the process have been translated into Key Performance Indicators for individuals in both process and functional lines.

•A process roadmap that links both the customer expectation and business capability improvements required to deliver and maintain a world class experience.

 

Qualifications/experience

 

Previous experience in:

•Strategic and business consulting

•Translating strategy into planned initiatives

•Leading multidisciplinary teams

•Proven ability to influence strategic decisions with confidence.

•Experience implementing and driving change and business improvements in large organisations

•Deep experience in process definition and implementation (ideally in an agile environment)

•Strong facilitation and workshop management skills

•Exceptional communication skills – both written and verbal

 

Desired qualifications and professional certifications:

•Tertiary level education (i.e., Bachelor Business, Arts or Science, Engineering, Commerce).

•Process Practitioner

•Project Management Institute

•Agile and Lean Communities

 

It's no secret we will expect a lot from you. But like any good relationship, we give a lot back.  What you'll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with, who'll support your development and with whom you'll achieve great things.

This is a great opportunity to make a change and grow your career in more ways than you can imagine - it's a brilliant connected future for everyone.

Telstra is a diverse and inclusive organisation - women are highly encouraged to apply! A career at Telstra can lead down many paths. There is a variety of roles to suit all sorts of skills, but you will also have the chance to learn from the best people every day. In case you haven't heard we're well known in the market for our best in class flexible working practices.

 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10062852-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 19/02/2018 01:00 PM AEST
  • Closing date: 28/02/2018 12:55 PM AEST
  • Applications close in: 7 days time

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Part Time Customer Sales & Service Consultant - Chadstone
Permanent Part Time, Flexible
VIC: Melbourne - Suburbs
Permanent Part Time, Flexible
VIC: Melbourne - Suburbs
26 February 2018
Closing in: 5 days time
Opened 19 February 2018
Big smiles, lots of energy and plenty of fun. If you have a passion for retail & can deliver a brilliant customer experience – join our Telstra team!

Part Time Customer Sales & Service Consultant - Chadstone

  • Job Number: 10066427-001
  • Employment Type: Permanent Part Time, Flexible
  • Location: VIC: Melbourne - Suburbs
  • Opening date: 19/02/2018 04:00 AM AEST
  • Closing date: 26/02/2018 12:55 PM AEST
  • Applications close in: 5 days time

Connect with Telstra

At Telstra, our customers at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here at our Telstra Chadstone store.

Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and positive attitude to make every customer feel like they’re a VIP.

And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Some of the specifics

  • Telstra Store in Chadstone: Shop B103 Chadstone Shopping Centre, 1341 Dandenong Road Chadstone VIC 3148
  • Part Time position
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 9.00pm, Saturday 9.00am - 6.00pm, Sunday 10.00am - 5.00pm

Who we look for

To do well in a retail career with our team, you will be confident, knowledgeable and resilient. You’ll also show us your natural enthusiasm for working with people. To be considered for the job, you’ll ideally have:

  • demonstrated interpersonal and communicative skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction;
  • Previous experience in a dynamic retail environment is ideal
  • An interest in tech products is a bonus – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10066427-001
  • Employment Type: Permanent Part Time, Flexible
  • Location: VIC: Melbourne - Suburbs
  • Opening date: 19/02/2018 04:00 AM AEST
  • Closing date: 26/02/2018 12:55 PM AEST
  • Applications close in: 5 days time

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As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

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Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
MDU Construction Specialist - 2 Year Fixed Term Contract
Fixed Term Full Time, Flexible
QLD: Brisbane CBD
Fixed Term Full Time, Flexible
QLD: Brisbane CBD
05 March 2018
Closing in: 12 days time
Opened 18 February 2018
Telstra's NBN Delivery team has recently been engaged to plan, design and construct the HFC network. As a result we are looking for a experienced MDU Construction Specialists to join the established NBN HDA Downstream Program on a 2 year fixed term contract...

MDU Construction Specialist - 2 Year Fixed Term Contract

  • Job Number: 10066122-001
  • Employment Type: Fixed Term Full Time, Flexible
  • Location: QLD: Brisbane CBD
  • Opening date: 18/02/2018 02:00 PM AEST
  • Closing date: 05/03/2018 01:55 PM AEST
  • Applications close in: 12 days time

Are you passionate about the telco industry? Do you have a strong telco or construction background with a good understanding of reading technical documents? Are you seeking an interesting role? then we would like to hear from you.

Telstra's NBN Delivery team has recently been engaged to plan, design and construct the HFC network.  As a result we are looking for a experienced MDU Construction Specialists to join the established NBN HDA Downstream Program on a 2 year fixed term contract based in Brisbane metro

The HDA Delivery team purpose is to deliver on Telstra’s $4.6 Billion total contract value with nbn™ to provide planning, design, construction and construction management services within our existing Hybrid Fibre Co-Axial (HFC) footprint.

Role Responsibilities:

  • Key HDA representative on the ground meeting with various body corporate and strata stakeholders to minimise MDU blockers
  • Develop strong stakeholder relations both internally and externally e.g. design, Design Partners, LASA and finance to proactively resolve system issues associated to MDU’s
  • Work with Design Partners both onsite and co-locate to assist with unpacking MDU CP’s whilst aligning key MDU construction dates
  • Provide analysis and interpretation of Delivery Partner deliverables and milestones to enable the contract to be managed and minimise exposure to Telstra
  • Extract various reports and analyse the current MDU status in relation to meeting the IC & FC plan
    Contact for strata & body corporate issues, assist with escalating LASA issues
  • Execute onsite meetings with stakeholders to effectively resolve MDU access build issues
  • Identify innovation opportunities to reduce MDU blockers and recommend step improvements.
  • Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation.

Experience required to perform the role effectively:

  • Solving complex problems
  • Contribution to developing strategy
  • Engaging and influencing stakeholders
  • Demonstrated proven practical construction experience including but not limited to - end to end in the field construction of Telstra’s Network conduit / cable and pits, FTTP, FTTN, HFC, FTTx
  • Your proven experience will also cover on the ground knowledge of network asset installation including pits, manholes, conduit & cable installation, lead in’s underground and aerial, proving conduits, SDU & MDU cabling installations, device and node installation
  • Experienced in construction HS&E obligations / requirements, outage management, asbestos removal, council requirements for civil construction, land access requirements including Heritage, environmental impacts, dial before you dig requirements & road / pedestrian traffic management
  • Experience in managing diverse and geographically diverse program of work
  • Engaging and influencing stakeholders

If you feel that you possess the above and also the skills and experience outlined, we would like to speak with you. "Apply Now" with an up to date CV and application letter.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10066122-001
  • Employment Type: Fixed Term Full Time, Flexible
  • Location: QLD: Brisbane CBD
  • Opening date: 18/02/2018 02:00 PM AEST
  • Closing date: 05/03/2018 01:55 PM AEST
  • Applications close in: 12 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
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