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Casual Tech Expert - Carindale
Casual, Flexible
QLD: Brisbane Suburbs
Casual, Flexible
QLD: Brisbane Suburbs
28 November 2017
Closing in: 6 days time
Opened 21 November 2017
Big smiles, lots of energy and plenty of fun. If you have a passion for retail & can deliver a brilliant customer experience – join our Telstra team!

Casual Tech Expert - Carindale

  • Job Number: 10063656-001
  • Employment Type: Casual, Flexible
  • Location: QLD: Brisbane Suburbs
  • Opening date: 21/11/2017 01:00 AM AEST
  • Closing date: 28/11/2017 01:55 PM AEST
  • Applications close in: 6 days time

CONNECT WITH TELSTRA

In Australia we provide 16.9 million mobile services, 7.2 million fixed voice services and 3.3 million retail fixed broadband services. We're all about helping our customers connect: faster, better and smarter. And that's where you come in, to help us realise our vision to create a brilliantly connected future for everyone!

THE ROLE WITH US

As a TechBar Technical Expert, you'll support our customers in becoming more proficient with their mobile devices or assist them with their technical issues.

We are looking for people who are considered the Smartphone guru amongst their friends and family. Or maybe you're great at troubleshooting those tricky technical faults with your wireless internet? We're looking for people who can simplify technical jargon, connect with our customers and help get them started with their new device.

If you are after a change to your current role where you are trusted to deliver, empowered to achieve, and developed to reach your full potential this could be the perfect role for you. 

SOME OF THE SPECIFICS

  • Telstra Store Carindale: Westfield Carindale 1151 Creek Rd Carindale QLD 4152
  • Casual position
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 4.00pm
  • Must be available on Mondays, Thursdays and Weekends


WHO WE LOOK FOR

To do well in a retail career with us you'll need to be confident, knowledgeable and resilient; with a natural enthusiasm for working with people. Plus, you'll need:

  • Strong communication skills, with the ability to trouble shoot, and identify the root cause of a technical problem. Not only for mobile phones but also computers
  • Be comfortable educating customers on products, features and technical specifications
  • Above all else a passion for mobile products and staying up to date with the latest technology


NEXT STEPS?

If you have the drive and passion for delivering a brilliant customer service experience, welcome the challenge of achieving sales targets and would thrive as part of a fun, dedicated team – connect with us and apply!

 

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

 

Apply Now
  • Job Number: 10063656-001
  • Employment Type: Casual, Flexible
  • Location: QLD: Brisbane Suburbs
  • Opening date: 21/11/2017 01:00 AM AEST
  • Closing date: 28/11/2017 01:55 PM AEST
  • Applications close in: 6 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Collaboration Lifecycle Advocate
Permanent Full Time, Flexible
VIC: Melbourne - CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD
05 December 2017
Closing in: 13 days time
Opened 21 November 2017
We're on the lookout for a Collaboration Lifecycle Advocate to grow and retain Telstra Enterprises annuity products and services and to be a key member of our solution sales team.

Collaboration Lifecycle Advocate

  • Job Number: 10064014-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 21/11/2017 01:00 AM AEST
  • Closing date: 05/12/2017 12:55 PM AEST
  • Applications close in: 13 days time

World Class organizations are visionary with a real sense of purpose…. we aspire to be a world class technology company that creates a brilliant connected future for everyone! Our Telstra Enterprise team is doing this by delivering world class mobile experiences to our customers, their employees, their customers and their partners through a digitally enabled world

We're on the lookout for a Collaboration Lifecycle Advocate to grow and retain Telstra Enterprises annuity products and services and to be a key member of our solution sales team. 

Reporting to the General Manager of Customer Lifecycle and Advocacy, this direct customer facing role will see you support our Senior AEs and Collaboration Sales Specialist in driving the renewal and expansion of our collaboration annuity products and services (think managed services and maintenance!) for your aligned portfolio of customers. You will do this through direct customer engagement acting as a trusted advisor to our small to medium enterprise customers and other programs and initiatives including working with dealers or partners when engaged to ensure they promote and sell Telstra services to the customer.

Sound good?  Great – here's what we're looking for! We're keen to talk to experienced ICT sales professionals who ideally have demonstrated experience selling directly to the end customer and are comfortable selling multiple products and solutions. You have demonstrated experience building and managing a sales pipeline and excel at driving sales engagements through a virtual matrix organisation.  It's important that you have a positive, can do attitude, can work independently of others and are resourceful in your approach. 

In return we support and reward great performance by offering a competitive salary package teamed with employee benefits, learning and development opportunities, realistic career progression, a highly supportive work environment and genuine rewards that have seen some of our top employee's jet set around the world. And in case you haven't heard we're well known in the market for our best in class flexible working practices.

Telstra is a diverse an inclusive organisation – women are encouraged to apply!     

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

Apply Now
  • Job Number: 10064014-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 21/11/2017 01:00 AM AEST
  • Closing date: 05/12/2017 12:55 PM AEST
  • Applications close in: 13 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Casual Customer Sales & Service Consultant - Queens Plaza (multiple positions)
Casual, Flexible
QLD: Brisbane CBD
Casual, Flexible
QLD: Brisbane CBD
28 November 2017
Closing in: 6 days time
Opened 20 November 2017
We’re looking for brilliant individuals, with a passion for delivering great customer service, to join our fun, dedicated retail team.

Casual Customer Sales & Service Consultant - Queens Plaza (multiple positions)

  • Job Number: 10064036-001
  • Employment Type: Casual, Flexible
  • Location: QLD: Brisbane CBD
  • Opening date: 20/11/2017 11:00 PM AEST
  • Closing date: 28/11/2017 01:55 PM AEST
  • Applications close in: 6 days time

CONNECT WITH TELSTRA

In Australia we provide 16.9 million mobile services, 7.2 million fixed voice services and 3.3 million retail fixed broadband services. We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone!

ABOUT THE ROLE

Working as part of our team at the Telstra Store Queens Plaza, you’ll be the face and voice of Telstra! Talking to our new and existing customers, you’ll deliver personalised service and expert advice to uncover their unique needs and match them with great solutions.

On any given day you could be sharing your knowledge about our services, the latest gadgets we have on offer, or chatting to a customer about their upcoming travel to find an international roaming offer to best suit their needs; you could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

SOME OF THE SPECIFICS

  • Telstra Store Queens Plaza, Shop 30, Queens Plaza, 226 Queen Street, Brisbane
  • Multiple positions available
  • Store Hours: Monday to Thursday 9.00am - 5.30pm, Friday 9.00am - 8.00pm, Saturday 9.00am - 4.00pm, Sunday 10.00am - 3.00pm
  • Availability Monday, Tuesday and Wednesday's are essential


WHAT YOU’LL BRING

To do well in a retail career with us you’ll need to be confident, knowledgeable and resilient; with a natural enthusiasm for working with people.

You’ll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about customer satisfaction; and that means going the extra mile for the most important people to us – our customers!

Previous experience in a fast-paced retail environment is preferable, as well as a demonstrated ability to work to and achieve individual and team sales targets.

SOUNDS LIKE YOU?

If you have a passion for retail and can deliver unique, memorable experiences each time our customers enter our store – a job at Telstra is for you!


We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10064036-001
  • Employment Type: Casual, Flexible
  • Location: QLD: Brisbane CBD
  • Opening date: 20/11/2017 11:00 PM AEST
  • Closing date: 28/11/2017 01:55 PM AEST
  • Applications close in: 6 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Senior Pricing Analyst
Permanent Full Time
INTERNATIONAL: San Francisco
Permanent Full Time
INTERNATIONAL: San Francisco
10 December 2017
Closing in: 18 days time
Opened 20 November 2017
Currently we are looking for someone to join our amazing team as in the position of Senior Pricing Analyst. Have a look at the below job description and apply today. Role offers- 84K-157K

Senior Pricing Analyst

  • Job Number: 10059098-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: San Francisco
  • Opening date: 20/11/2017 10:00 PM AEST
  • Closing date: 10/12/2017 07:55 AM AEST
  • Applications close in: 18 days time

Telstra is a world class technology company that provides holistic and end-to-end communication solutions for customers throughout Australia, Asia Pacific, Europe and the Americas.

We provide competitive salary and benefits and offer global development opportunities as part of our talent strategy. We also practice employment under the doctrine of "ALL ROLES FLEX", where we ensure that an individual's personal needs and life obligations remain priority by allowing flexible work arrangements for ALL positions.  In addition, we have generous leave policies, including Vacation, Volunteer Leave, up to three months paid Parental Leave and a back up  dependent care advantage program.

We are the proud recipient of the 2016 Tech Culture Award and have been rated A+ for our extraordinary team culture.  In addition we have been awarded by the Asia Society as the best LGBT Employer.

Currently we are looking for someone to join our amazing team as in the position of Senior Pricing Analyst. Have a look at the below job description and apply today.

Role Offers- 80K-150K+ 12.5% Bonus+ Competitive Benefit

Role Purpose:

 

To design and build models that support the delivery of customized & complex pricing constructs that comply with regulatory and commercial frameworks, reflect competitive and market requirements and achieve business objectives.  Model parameters may be either provided to the Pricing Specialist or designed by them as appropriate to particular projects or tasks.

 

Key Accountabilities:

 

·           Continue to drive improved profitability through commercial innovation & aligned customer pricing strategies across the entire engagement on associated solutions, displaying value driven discussion & proactive nature.

·           Perform complex analysis and recognise patterns in data to initiate incremental improvements and solutions to existing processes, products and systems in own area

·           Provide quality advice based on the fact based knowledge

·           Escalate unanticipated variations for approval

·           Contribute to the development and maintenance of the corporate memory/ data base for the business area to achieve continued improvement.

 

Success Criteria include:

·         Treat Pricing as a Science & Lead Price Discipline through consistent & proficient use of price related tool & frameworks.

·         Enable Effective & Efficient Decisions making through a balanced business analysis, taking into account strategy, market landscape, commercial risk & cost impacts.

·         Contribute to Benchmarking & Best Practice through knowledge capture & sharing across pricing & related support functions.

·         Strong Commercial Acumen, Operational Excellence, Written & Verbal Communication & Influence.

 

 Qualifications and Learning:

Education and Experience

·         Typically requires a relevant Degree with at least 5-8 years proven practical experience in a related work environment.

Skills and Reasoning Ability

·         Roles at this level are regarded as seasoned professionals who will be capable of dealing with a range of difficult or very complex issues often requiring them to lead or have functional responsibility for a number of related procedures.

 

Language Requirements

•       Written and oral Fluency in English required

•       Multi- lingual capabilities a plus

 

Physical Demands & Work Environment (The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Ø  Standard city office environment, requiring sitting, using standard computer, typing, reading documents and computer screens.

Ø  Occasional travel required

 

 

Apply Now
  • Job Number: 10059098-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: San Francisco
  • Opening date: 20/11/2017 10:00 PM AEST
  • Closing date: 10/12/2017 07:55 AM AEST
  • Applications close in: 18 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Casual Customer Sales & Service Consultant - Pacific Fair
Casual
QLD: Gold Coast
Casual
QLD: Gold Coast
28 November 2017
Closing in: 6 days time
Opened 20 November 2017
TOP 3 USPs - Casual position, flexible hours throughout the week and must have availability on weekends - Ongoing product training & development - Great rewards & benefits on offer JOB SUMMARY We’re looking for brilliant individuals, with a passion...

Casual Customer Sales & Service Consultant - Pacific Fair

  • Job Number: 10063796-001
  • Employment Type: Casual
  • Location: QLD: Gold Coast
  • Opening date: 20/11/2017 02:00 PM AEST
  • Closing date: 28/11/2017 01:55 PM AEST
  • Applications close in: 6 days time

JOB TITLE
Casual Customer Sales & Service Consultant, Telstra Store Pacific Fair

TOP 3 USPs
- Casual position, flexible hours throughout the week and must have availability on weekends
- Ongoing product training & development
- Great rewards & benefits on offer

JOB SUMMARY
We’re looking for brilliant individuals, with a passion for delivering great customer service, to join our fun, dedicated retail team. 


CONNECT WITH TELSTRA

In Australia we provide 16.9 million mobile services, 7.2 million fixed voice services and 3.3 million retail fixed broadband services. We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone!

ABOUT THE ROLE

Working as part of our Pacific Fair store team, you’ll be the face and voice of Telstra! Talking to our new and existing customers, you’ll deliver personalised service and expert advice to uncover their unique needs and match them with great solutions.

On any given day you could be sharing your knowledge about our services, the latest gadgets we have on offer, or chatting to a customer about their upcoming travel to find an international roaming offer to best suit their needs; you could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

SOME OF THE SPECIFICS

  • Telstra Store in Pacific Fair Shopping Centre, Shop 13-14
  • Casual position
  • Store Hours: Monday 10am – 4pm, Tuesday 9am – 5:30pm, Wednesday 9am – 5:30pm, Thursday 9am – 9pm, Friday 9am – 5:30pm, Saturday 9am – 5pm and Sunday 10am – 3pm
  • Must have availability on weekends and flexibility throughout the week. Preferably 7 days.  


WHAT YOU’LL BRING

To do well in a retail career with us you’ll need to be confident, knowledgeable and resilient; with a natural enthusiasm for working with people.

You’ll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about customer satisfaction; and that means going the extra mile for the most important people to us – our customers!

Previous experience in a fast-paced retail environment is preferable, as well as a demonstrated ability to work to and achieve individual and team sales targets.

SOUNDS LIKE YOU?

If you have a passion for retail and can deliver unique, memorable experiences each time our customers enter our store – a job at Telstra is for you!


We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10063796-001
  • Employment Type: Casual
  • Location: QLD: Gold Coast
  • Opening date: 20/11/2017 02:00 PM AEST
  • Closing date: 28/11/2017 01:55 PM AEST
  • Applications close in: 6 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Venue Operations Manager- Customer Insights Centre, Melbourne
Permanent Full Time, Flexible
VIC: Melbourne - CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD
27 November 2017
Closing in: 5 days time
Opened 20 November 2017
As the CIC Venue Operations Manager, you will drive operational excellence at the CIC Melbourne, working with key stakeholders across the organisation to deliver world class customer experiences.

Venue Operations Manager- Customer Insights Centre, Melbourne

  • Job Number: 10063751-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 27/11/2017 12:55 PM AEST
  • Applications close in: 5 days time

CONNECT WITH TELSTRA

We're Australia's leading telecommunication and technology company, and one of the country's largest and most iconic organisations. We're putting the customer at the heart of everything we do and create better ways to empower everyone to thrive in a connected world.  That's where you come in, to help us realise our vision to create a brilliantly connected future for everyone!

The Telstra Customer Insight Centre (CIC) delivers interactive experiential programs and immersive engagements designed to spark and facilitate open dialogue with our customers focused on deepening our relationships and leading co-creation opportunities.

Located in Sydney and Melbourne, our CICs have been designed to offer Telstra customers a deeper and more consultative relationship - that extends far beyond products and services. Combining interactive spaces with the latest trends in design and technology, our customers can share experiences, gain breakthrough insights and bring solutions to life.

ABOUT THE ROLE

As the CIC Venue Operations Manager, you will drive operational excellence at the CIC Melbourne, working with key stakeholders across the organisation to deliver world class customer experiences.  Managing a team of professions, it will be your responsibility to ensure effective and efficient co-ordination of day-to-day key activities and programs such as design thinking workshops, customer facilitation, events and meetings. In this role you will be liaising with senior internal stakeholders to ensure operational excellence. These internal stakeholders include Enterprise Marketing and Telstra Enterprise account executives, account directors, business development executives, solution specialists.

SOME OF THE SPECIFICS AND KEY ACCOUNTABILITIES

·  Develop and implement an operating plan to drive seamless delivery and execution

·  Ensuring venue coordinators are allocated to deliver the optimal outcomes for supported activities

·  Analysing, interpreting and reporting on visitor statistics, services contributing to the development of weekly, monthly and quarterly centre reviews

·  Manage and maintain commercial partners (e.g. contracted food and beverage partner) engaged to ensure effective supply of services, high levels of service provision and compliance with contract conditions

WHAT YOU'LL BRING

To be successful in this role you will have a minimum of 5+ years' experience in a comparable role, with proven venue operational management experience and a strong understanding and passion for technology and digital innovation. Demonstrated effective team management skills.

B2B Marketing and change management skills will place you in a favourable position, as will your creative flair, high attention to detail and business acumen across various industries.

Demonstrated ability to interact with and manage effective working relationships with internal and external stakeholders at all levels is a must, along with experience solving complex problems using advanced communication, presentation and interpersonal skills.

SOUNDS LIKE YOU?

If you have the drive and passion for delivering a brilliant, memorable and unique customer experience, and are excited by the opportunity to be part of a team where you're trusted to deliver, empowered to achieve, and developed to reach your full potential – this could be the perfect role for you!

It's no secret we will expect a lot from you - but like any good relationship, we give a lot back.  What you'll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with, who'll support your development and with whom you'll achieve great things.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10063751-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 27/11/2017 12:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Digital Asset Manager - Online Shops
Permanent Full Time
VIC: Melbourne - CBD
Permanent Full Time
VIC: Melbourne - CBD
26 November 2017
Closing in: 4 days time
Opened 20 November 2017
Work with some of Australia's leading digital assets in order to empowering how we interact with customers through digital and technology

Digital Asset Manager - Online Shops

  • Job Number: 10063808-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 26/11/2017 12:55 PM AEST
  • Applications close in: 4 days time

Connect with Telstra

Telstra has a core agenda to digitise its core operations and products, with digital capability at the centre of how it will transform its customer experience and operational efficiency over the coming years. We are increasing our internal capabilities, competencies and knowledge in user experience, digital design and operations in order to improve the experience delivered to our customers through our digital channels.

 

About the role

We are seeking an Asset Managers (Online Shops) to join our internal digital team, where you will lead the Online Shops team and work with our business stakeholder to design and deliver world-class digital experiences across our products, major channels, websites and apps.

Reporting to the Digital Asset Manager, you will be responsible for delivering and managing world-class digital capabilities and assets, and ensuring digital support through the delivery and go-to-market processes, end-to-end. A key part of the role will be ensuring operational excellence in the delivery acceptance, performance and lifecycle management of Telstra’s digital assets, working closely with technology, operations, delivery and go-to-market teams

Key responsibilities include;

  • Operational accountability for the performance of the Online Shops digital assets
  • Optimising the performance of the digital customer journeys and asset performance to ensure Telstra has a world-class digital channel
  • Helping define the strategy, priorities and execution framework for the team
  • Managing a team of Online Shops digital asset specialists to deliver market-leading digital capability and operational excellence
  • Translation and delivery of business objectives into feasible capability outcomes and performance
  • Strong governance framework to ensure alignment to the key operational principles and requirements

 

What You’ll Bring

To be successful in this role, you will have:

  • Extensive experience in delivering and managing great digital experiences
  • Deep understanding of digital capabilities, methods and technologies
  • Demonstrable thought-leadership in the field of digital asset management, operational management & delivery
  • Experience in digital sales would be advantageous
  • Proven experience leading, coaching and inspiring a team
  • Ability to demonstrated financial and business acumen, and the ability to analyse and apply data to define business priorities
  • Ability to work under pressure and to meet deadlines in an organisationally agile work environment
  • Proven stakeholder management skills with the ability to leverage relationships, influencing skills and maintain effective partnerships

 

Next Steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10063808-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 26/11/2017 12:55 PM AEST
  • Applications close in: 4 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Venue Services Coordinator- Melbourne
Permanent Full Time, Flexible
VIC: Melbourne - CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD
27 November 2017
Closing in: 5 days time
Opened 20 November 2017
The Customer Insight Centre (CIC) delivers interactive experiential programs and immersive engagements designed to spark and facilitate open dialogue with our customers focused on deepening our relationships and leading co-creation opportunities.

Venue Services Coordinator- Melbourne

  • Job Number: 10063827-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 27/11/2017 12:55 PM AEST
  • Applications close in: 5 days time

CONNECT WITH TELSTRA

We're Australia's leading telecommunication and technology company, and one of the country's largest and most iconic organisations. We're putting the customer at the heart of everything we do and create better ways to empower everyone to thrive in a connected world.  That's where you come in, to help us realise our vision to create a brilliantly connected future for everyone!

THE CUSTOMER INSIGHTS CENTRE (CIC)

The Customer Insight Centre (CIC) delivers interactive experiential programs and immersive engagements designed to spark and facilitate open dialogue with our customers focused on deepening our relationships and leading co-creation opportunities.

Located in Sydney and Melbourne, our CICs have been designed to offer Telstra customers a deeper and more consultative relationship - that extends far beyond products and services. Combining interactive spaces with the latest trends in design and technology, our customers can share experiences, gain breakthrough insights and bring solutions to life.

ABOUT THE ROLE

As the CIC Venue Coordinator you will work together with key stakeholders across Telstra to deliver a world class experience to our customers. Working closely with the wider CIC team it will be your responsibility to ensure effective and efficient co-ordination of day-to-day key activities and programs such as design thinking workshops, customer facilitation, broadcasting, events and meetings. In this role you will be liaising with senior internal stakeholders to ensure a smooth CIC service is provided to them. These internal stakeholders include Senior Account Executives, Account Directors and Business Development Executives.

SOME OF THE SPECIFICS AND KEY ACCOUNTABILITIES

  • You will have at least 3 years' experience in customer service and proven ability to transform the customer experience
  • It is desirable that you have event experience (on events up to 500) ideally from a technology oriented environment
  • It is desirable you have tertiary qualifications in Events, Marketing and/or Communications
  • Excellent self-management skills
  • A team player with the ability to work effectively within a small team environment
  • You will be open to learning and being coached when required
  • You will have flexible availability (with the ability to work with late finish times for some events).
  •  It is essential you have exceptional verbal and written communication skills. 

WHAT YOU'LL BRING

To be successful in this role you will have a minimum of 3+ years' experience in a comparable role, with proven customer workshop facilitation/demonstration experience and a strong understanding and passion for technology and digital innovation. Demonstrated effective team management skills.

B2B Marketing, change management and/or venue management experience will place you in a favourable position, as will your creative flair, high attention to detail and business acumen across various industries.

Demonstrated ability to interact with and manage effective working relationships with internal and external stakeholders at all levels is a must, along with experience solving complex problems using advanced communication, presentation and interpersonal skills.

SOUNDS LIKE YOU?

If you have the drive and passion for delivering a brilliant, memorable and unique customer experience, and are excited by the opportunity to be part of a team where you're trusted to deliver, empowered to achieve, and developed to reach your full potential – this could be the perfect role for you!

It's no secret we will expect a lot from you - but like any good relationship, we give a lot back.  What you'll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with, who'll support your development and with whom you'll achieve great things.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Learn more about Telstra's Customer Insight Centre by clicking on the link below:

https://www.youtube.com/watch?v=JUg9IcaKnqM

Apply Now
  • Job Number: 10063827-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 27/11/2017 12:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Senior Marketing Specialist- Customer Communication
Fixed Term Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Fixed Term Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
27 November 2017
Closing in: 5 days time
Opened 20 November 2017
As a Senior Marketing Specialist you will manage the end to end management of customer communication marketing campaigns both digital and traditional.

Senior Marketing Specialist- Customer Communication

  • Job Number: 10063651-001
  • Employment Type: Fixed Term Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 27/11/2017 12:55 PM AEST
  • Applications close in: 5 days time

Connect With Telstra 

Our purpose is to create a brilliant connected future for everyone. It's a future that won't happen on its own. It has to be delivered – and only Telstra can bring together all parts to create it. And, that's where you come in, by helping Telstra Chief Marketing Office drive value to core products and lead the industry in giving customers great content experiences.  

The Team

Here at the Customer Communication team, we are customer driven and are dedicated to being advocates of our customer’s while driving a sound understanding of changes that affect them. We deliver on customer communications for a number of programs of work. We look after multiple marketing campaigns in relation to product exit, migration notifications, advocacy initiative across business and consumer retail segments. If you are hardworking, collaborative, innovative and like to have a bit of fun this is the perfect team for you. 

 About the Role

As a Senior Marketing Specialist you will manage the end to end management of customer communication marketing campaigns both digital and traditional. It will be your responsibility to liaise with a number of stakeholders at all levels of the organisation, write up campaign reports, manage the campaigns financial performance (look at spend and invoices) and lead a number of creative and digital agencies from briefing to execution.

Your attention to detail will be crucial in order to check legal and regulatory compliance for all customer communications. This role will see you working in a fast-paced environment expecting you to be able to multi-task and be efficient while keeping the customer at the forefront of all decisions being made.

Some of the specifics

  • Melbourne CBD or Sydney CBD location  
  • Permanent Full-Time

A bit about you

Some things we'll look for in you:

  • Previous experience in leading end to end campaign management (with a large focus on digital campaigns)
  • Strong internal stakeholder management skills at all levels of the organisation
  • Experience in working closely with creative and digital agencies 
  • Ability to assess and review campaign financial performance
  • Campaign performance reporting experience
  • Excellent communication skills  both written and verbal

 It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping Telstra Marketing to achieve its strategic goals. Also, being part of Telstra, you'll enjoy access to some great rewards and benefits!

Apply today

If you're excited about the opportunity to be part of team who are deeply committed to making Telstra Media a great place to work and where people feel connected to their work and energised to do the best for our customers – this could be the role for you!

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10063651-001
  • Employment Type: Fixed Term Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 27/11/2017 12:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
GM Big Data
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
28 November 2017
Closing in: 6 days time
Opened 20 November 2017
Formulate new business ideas and commercialise opportunities from Big Data.

GM Big Data

  • Job Number: 10063758-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 28/11/2017 12:55 PM AEST
  • Applications close in: 6 days time

Telstra’s vision is to become a world class technology company that enables people to connect, and we are making major strategic investments to transform and realise that vision. Big Data has been identified as one the core pillars of our transformation and a key growth area for us, along with IoT and 5G.

 

The multi-disciplinary Big Data team exists to fundamentally change the way Telstra drives action from data. We are a team of 70 talented Big Data professionals. Our skill mix covers business knowledge, machine learning, software and data engineering, architecture, strategy, commercial management, product ownership, analytical operations and Big Data platform engineering. We are driving the adoption of Big Data solutions to solve existing challenges and address new ones across the business. Our purpose is to enable our customers to thrive - using Big Data analytics to cost effectively deliver individually relevant, brilliant connected customer experiences.

 

You will take responsibly for driving the creation of new businesses based on our data. Working with stakeholders across the business you will formulate greenfield opportunities and then lead the Big Data capabilities to scale those opportunities into significant businesses that create strategic competitive advantage for Telstra. 

 

This is an ambiguous process suited to a curious creative mindset. Your degree in quantitative experimental science discipline should be coupled with sound business acumen to understand what is possible from data analytics and what is commercially viable. Your proven track record of managing and developing complex greenfield opportunities that incorporate data and analytics, will demonstrate your innovative nature. Exceptional influencing and stakeholder engagement skills will be key to your success. You will need to win the trust of peers and senior leaders to formulate ideas and be the link to the Big Data team.

 

We’re at the heart of technology change and we’re helping make it happen by connecting everything to everyone. As Telstra evolves, so will you. Here you’ll work on great things that matter. It’s challenging, varied and rewarding – its work you’ll be proud of. Here you can explore, and accelerate your personal growth to achieve your career aspirations. We’re driving new ways of working and giving you more choice in how you work. A career at Telstra is like no other. What you'll get to work on here is unlike anything you've ever experienced.

 

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.

 

 

Apply Now
  • Job Number: 10063758-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/11/2017 01:00 PM AEST
  • Closing date: 28/11/2017 12:55 PM AEST
  • Applications close in: 6 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
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