Home Explore Jobs


Explore jobs

We’ve got opportunities in managed services to marketing, network engineering to knowledge management, lines people to lawyers – and just about everything in between. Find your dream job with us.

Your search

Location

Job Results

Page 1 of 12 - Found 119 jobs
Digital Provisioning Data Scientist
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
Monitor the ‘heartbeat’ of the Retail provisioning experience, service, and process performance. Generate reporting and trend analysis to drive a continuous improvement model for digital provisioning.

Digital Provisioning Data Scientist

  • Job Number: 10059335-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 08:00 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

To realise our digital transformation we need to transform our products, experiences, processes, technology and how we operate. Delivering our customers unrivalled experience of exceptional service, value and flexibility is part of our DNA.

We are looking for a Digital Provisioning Data Scientist who can take data to actionable insights and recommendations. The role will deliver outcomes in a modern telecommunications world, specifically in digital provisioning and activations. Driven to enhance customer experiences by delivering business and technical value, and understanding that good products emerge from iterative design and development.

You will monitor the ‘heartbeat’ of the Retail provisioning experience, service, and process performance. Generate reporting and trend analysis which drives a continuous improvement model for digital provisioning. Your recommendations will be actioned by the broader team as process/experience updates, or capability development.

Working with a small team of order/service provisioning transformation and improvement analysts and data scientists to design, implement, and improve the end to end order provisioning experience, combining 'greenfield' build opportunity with 'brownfield' insights and experience. Contributing to the transformation of this space to a digitally fit experience for our customers, frontline staff, and users.

This role can be based in either Melbourne or Sydney.

 

What you’ll do

  • Standardize data from multiple data sources
  • Utilise customer research to guide product direction and features
  • Detailed analysis to identify root causes across episodes, articulated through the lens of the customer, but also identifying internal root cause and fix recommendations
  • Work closely with the Digital Provisioning team to share insights and help drive pattern analysis, trend evaluation and recommendation
  • Own and optimise regular dashboard reports to support internal and external stakeholders
  • Own, manage, develop, and implement new analytics platforms (as required)
  • Pre, in flight and post order provisioning analysis, reporting and recommendations for optimisation
  • Work collaboratively as part of a high-performing team comprised of developers and product owners
  • Use agile/lean practices to deliver incremental and valuable customer and business outcomes

 

About you

  • Sound knowledge of B2C connectivity services such as FTTP/C/B/N, HFC, Fixed Wireless, or Mobile
  • An interest and understanding of Internet based Technologies and Services
  • Broad knowledge across; Information Technology sector, telecommunication industry (telecommunication industry provisioning error management, insight and improvement experience is essential), Digital Transformation, and Agile Software Development
  • Extremely proficient in order/service provisioning and digital analytics
  • Experience in Amdocs provisioning, Salesforce, Siebel, NPS and other various data sources within Telstra
  • Experience in Digital/CRM strategy and data enhancement
  • Experience in various analytical methodologies and approaches
  • Great written and verbal communication skills to converse with both business and technical stakeholders of varying levels
  • Previous experience gained in a product/service provisioning function

 

Ultimately you are a seasoned Analyst. You are passionate about data and insights that help drive efficiencies and effectiveness – delivering to enhancing the overall Customer Experience.

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

 

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

Apply Now
  • Job Number: 10059335-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 08:00 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Data Scientist
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
Act as a champion for our beta customers, ensuring we are driving a customer led improvement program across all products that come through the Digital Incubator for Digital Products & Provisioning.

Data Scientist

  • Job Number: 10059323-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 07:00 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

To realise our digital transformation we need to transform our products, experiences, processes, technology, and how we operate. Delivering our customers unrivalled experience of exceptional service, value, and flexibility is part of our DNA.

We are looking for a best-in-class Data Scientist who is passionate about data and delivering actionable insights that help nurture and enhance products that go through a Digital Incubator environment.

Working in Agile methodology the Digital Incubator centralises all learnings across the product design and development process to help create a 360 real-time feedback loop. One branch of the Digital Incubator delivers Insights and Analytics function, acting as a source of knowledge to the wider Incubator and Retail Digitisation teams. The ambition is to provide real-time feedback and learnings to DEVOPS teams and wider Retail Digitisation program for refinement, fixes, and strategic direction for development.

This role can be based in either Melbourne or Sydney.

 

What you’ll do

  • Actively creating, mining and reporting on our performance
  • Standardization of data from multiple data sources – including and not exclusive to NPS, Salesforce, Siebel, Research (qualitative and quantitative), UX etc
  • Detailed analysis to identify root causes across episodes, articulated through the lens of the customer but also identifying internal root cause and fix recommendations
  • Working closely with the Incubator Analytics Lead ensuring insights shared and help drive pattern analysis, trend evaluation and recommendation
  • Own and optimise regular dashboard reports to support internal and external stakeholders
  • Work with Digital Incubator Analysts, Marketing and Front Line teams to support their objectives through data analysis and sharing of actionable insights
  • Post campaign analysis, reporting and recommendations for optimisation
  • Own, manage, develop, and implement new analytics platforms
  • Engage internal stakeholders across functions and have them connect to, and support the vision of, your area

 

About you

  • Extensive experience across various digital communications channel, worked across CRM programs, and be proficient in digital analytics
  • Demonstrated capabilities across a range of analytical tools or languages (SAS, SPSS, SQL) and third party data (Omniture, Google Analytics) that can be used to support analysis
  • A proven track record of working in an analytical role with a commercial focus and being responsible for the work that you produce
  • Experience of applying advanced analytical techniques (e.g. predictive modelling and segmentation) within a marketing services environment
  • Ability to turn complex concepts into actionable recommendations, and to articulate insight in a commercial and marketing context
  • Logical, end to end thinking from the outset: able to come up with an approach
  • Experience in Salesforce, Siebel, NPS, Omniture and other various data sources
  • Experience in Digital/CRM strategy and data enhancements
  • Experience in various analytical methodologies and approaches

 

Ultimately you are a seasoned Analyst. You are passionate about data and insights that help drive efficiencies and effectiveness – delivering to enhancing the overall Customer Experience.

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

 

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

Apply Now
  • Job Number: 10059323-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 07:00 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Provisioning Error Management Analyst
Permanent Full Time
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time
VIC: Melbourne - CBD or NSW: Sydney CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
The Digital Provisioning Error Management Analyst will work to improve digital provisioning error management over time, which automatically and proactively remediates O2A errors.

Provisioning Error Management Analyst

  • Job Number: 10059334-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 07:00 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

To realise our digital transformation we need to transform our products, experiences, processes, technology and how we operate. We are looking for an experienced analyst from a continuous improvement background.

The ideal candidate will have a passion for delivering outcomes in a modern telecommunications world, specifically in digital provisioning and activations. They will want to enhance customer experiences by delivering business and technical value, and understand that good products emerge from iterative design and development.

The Digital Provisioning Error Management Analyst will work to improve digital provisioning error management over time, which automatically and proactively remediates O2A errors before they negatively impact customers and agents. This will involve working with process and operational analysts to understand key capability issues, and then driving capability enhancements through the agile development model (requirements, solutions, test and launch). They will also work to embed changes across impacted groups. In doing so, they will contribute to the transformation of this space to a digitally fit experience for our customers, frontline staff and users.

The ideal candidate must be comfortable working with a high degree of autonomy and possess first class interpersonal skills. It’s an exciting opportunity for someone with previous experience gained in a product/service provisioning function. They will work with a small team of order/service provisioning transformation and improvement analysts and data scientists to design, implement and improve the end to end order provisioning experience, combining 'greenfield' build opportunity with 'brownfield' insights and experience.

What you’ll do:

  • Analyse and interpret error management data trends to draw deep actionable insights to drive onsite digital provisioning optimisation in real time and strategy
  • Work with process and operational analysts to understand key capability issues
  • Drive error management capability enhancements through the agile development model (requirements, solutions, test and launch).
  • ‘Product Own’ features and ensure solutions meet objectives (through testing)
  • Feed process development / enhancement requirements for implementation
  • Assist with embedding of changes into impacted operational groups
  • Own roadmap for error management improvement
  • Work collaboratively as part of a high-performing team comprised of developers and product owners
  • Use agile/lean practices to deliver incremental and valuable customer and business outcomes
  • Produce and utilise analytics to guide product direction and features

What you’ll bring:

  • Extremely proficient in order/service provisioning and digital analytics
  • Agile development / product ownership
  • Experience in Amdocs provisioning, Salesforce, Siebel, NPS and other various data sources within Telstra
  • Experience in Digital/CRM strategy and data enhancement
  • Experience in various analytical methodologies and approach
  • Great written and verbal communication skills to converse with both business and technical stakeholders of varying levels.

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10059334-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 07:00 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Digital experience analyst
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
Working in Agile methodology the Digital Incubator centralises all learnings across the product design and development process to help create a 360 real-time feedback loop.

Digital experience analyst

  • Job Number: 10059325-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 06:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

To realise our digital transformation we need to transform our products, experiences, processes, technology and how we operate. We are looking for a best-in-class Digital Experience Analyst who is passionate about data and delivering actionable insights that help nurture and enhance products that go through Digital Incubator. 

Working in Agile methodology the Digital Incubator centralises all learnings across the product design and development process to help create a 360 real-time feedback loop. One branch of the Digital Incubator delivers Insights and Analytics function, acting as a source of knowledge to the wider Incubator and Retail Digitisation teams. The ambition is to provide real-time feedback and learnings to DEVOPS teams and wider Retail Digitisation program for refinement, fixes and strategic direction for development.

You will be actively creating, mining and reporting on our digital performance. You will deliver insights on a daily basis detailing performance and making recommendations that can be actioned by our wider team. You will have extensive experience across various digital communications channel, worked across CRM programs, and be extremely proficient in digital analytics.

What you’ll do:

  • Standardization of data from multiple data sources –including and not exclusive to Omniture, Google Analytics
  • Depth of experience in Omniture and Google Analytics tagging, data structures and reporting.
  • Analyse and interpret data trends to draw deep actionable insights to drive onsite digital optimisation and strategy
  • Working closely with the Incubator Analytics Lead ensuring insights shared and help drive pattern analysis, trend evaluation and recommendation
  • Own and optimise regular dashboard reports to support internal and external stakeholders
  • Conduct external marketplace analysis, benchmark digital best practice and drive internal adoption of recommended best practice
  • Work with Digital Incubator Analysts, Marketing and Front Line teams to support their objectives through data analysis and sharing of actionable insights
  • Post campaign analysis, reporting and recommendations for optimisation
  • Own, manage, develop, and implement new analytics platforms
  • Hands-on mentality with the ability to engage internal stakeholders across functions and have them connect to and support the vision of your area; and
  • The ability to work in a fast-paced, high volume, agile and nimble environment that fosters a culture of collaboration and ownership from its people.

What you’ll bring:

  • Advanced experience in Omniture and Google Analytics
  • Experience in Digital/CRM strategy and data enhancements
  • Experience in various analytical methodologies and approach
  • Strong presentation and communications skills

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

 

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10059325-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 06:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Digital Engagement Manager
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
We are looking for an Engagement Manager to provide the passion and the drive to take ownership of on boarding of internal customers to our Notify service.

Digital Engagement Manager

  • Job Number: 10059338-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

To realise our digital transformation we need to transform our products, experiences, processes, technology and how we operate. Delivering our customers unrivalled experience of exceptional service, value and flexibility is part of our DNA.

We are looking for an Engagement Manager to provide the passion and the drive to take ownership of On boarding of internal customers to our Notify service.

The Notify service allows for a standardised customer centric notification experience deliverable to any Telstra customer via any Business Unit. Notify is agnostic to the delivery platform or channel while at the same time providing intelligence through delivery channel, social delivery hour and other delivery logic. This important service informs and sets expectations with internal and external customers.

You’ll be managing our customers and their transitioning to our new Notify service, initially focusing on SMS and email notifications with future expansion to social media and push channels. Challenging their status quo while displaying your skills of an artful negotiator.

What you’ll do:

  • Provide feedback, customer feedback and ideas about the Notify service, to ensure continual enhancement to the service and notify experience.
  • Be come the single point of contact across the Business and IT for on boarding of the Notify service, with an emphasis on the business interactions and engagements.
  • Work collaboratively with the customer and the Notify team when changes need to be made or issues arise. Identifying, resolving, and/or escalating issues that threaten the successful delivery.
  • Work closely with the Content Manager ensuring work schedules and priorities.
  • Be responsible for the on boarding backlog / pipeline of work through to delivery of live Notifications
  • Responsible for implementation, streamlining, and improvement of Notify consumer / project processes across on boarding and support
  • Manage and communicate the sizing end effort of work based on customer requirements by working with the Content Manager and Notify team
  • Respond to and manage support requests during the testing, pre live and post live phases of new notifications.
  • Connect the Notify product with the relevant stakeholders within Telstra including the Chief Marketing Office (CMO), channels and product teams
  • Ability to manage multiple clients and projects/tasks simultaneously.

What you’ll bring:

  • Experience with customer engagements and management
  • Experience in prioritising deliverable value with decisiveness and direction
  • Deep subject matter expert on notifications, digital channel capabilities, experiences and programs
  • Strong presentation and communications skills
  • Experience in delivering digital projects as part of an AGILE team approach

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

Apply Now
  • Job Number: 10059338-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Error Management Feature Team Product Owner
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
We are looking for a person to provide the passion and the drive to take ownership of Telstra’s Provisioning & fulfilment error management engine and prepared to challenge the status quo

Error Management Feature Team Product Owner

  • Job Number: 10059342-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

To realise our digital transformation we need to transform our products, experiences, processes, technology and how we operate. Delivering our customers unrivalled experience of exceptional service, value and flexibility is part of our DNA.

We are looking for a person to provide the passion and the drive to take ownership of Telstra’s Provisioning & fulfilment error management engine and prepared to challenge the status quo. At the same time showing the skills of an artful negotiator while understanding the obligations and realities of the environment.

Provisioning & fulfilment is critical in creating outstanding customer experience ensuring our customers receive their services right the first time. The error management engine plays a pivotal role tracking, handling and even predicting when something goes awry, ensuring the information is radiated. This important service helps maintain a benchmark of customer expectation when interacting with us, even when things don’t go as planned.

What you’ll do

  • Be the single point of contact and ultimate decision maker across the Business and IT for the error management engine.
  • Provide the voice for the customer both internally and externally, as well as for the domain subject matter experts, ensuring that the best error management experience is delivered.
  • Work directly with customers to test value, interface designs and feedback from new releases.
  • Seek opportunities to streamline processes (including support) to achieve better outcomes for customers and internal stakeholders.
  • Critically assess feature requests from Key Stakeholders to ensure alignment and value.
  • Work closely with Product Managers, Business Representatives and Business Analysts to ensure queries are accurately captured, assessed and resolved.
  • Prioritise among competing opportunities balancing customer needs with business priorities and articulating the rationale behind decisions.
  • Manage and communicate the scope of releases and backlog of feature requests in consultation with delivery team and communication of delivery dates and other key details to stakeholders.
  • Working closely with the Iteration manager and continuously following up on issues until they are closed off and software solution delivered to the customers.
  • On-going analysis of usage patterns and collecting feedback from customers as part of making continuous improvements the product.
  • Develop a prioritised backlog of work with the delivery team.
  • Participate in driving the agile cadences that deliver the measured outcomes to Clients (e.g. discovery, backlog grooming, planning, retro, stand-up, deployment, showcases)
  • Contribute to writing user stories, requirements, customer flows, journey maps and use cases as needed.

About you

  • Experience in prioritising deliverable business value with decisiveness and direction.
  • Deep understanding of the business needs and the error management space.
  • Previous product owner or manager roles would be desirable
  • Agile experience highly recommended
  • Technical savvy (the PO will be working closely with the delivery team and needs to appreciate what they do and what is feasible)
  • Providing a vision and the ability to influence senior stakeholders – internal and external
  • Experience in delivering projects as part of an agile team

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

 

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

Apply Now
  • Job Number: 10059342-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Digital Provisioning SME
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
The Digital Provisioning SME will enable the build and ongoing improvement of the end to end digital Retail provisioning experience, service and processes.

Digital Provisioning SME

  • Job Number: 10059331-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

To realise our digital transformation we need to transform our products, experiences, processes, technology and how we operate. We are looking for an ‘ultimate expert’ in digital service provisioning and activations. The ideal candidate will have a passion for delivering outcomes in a modern telecommunications world. They will want to enhance customer experiences by delivering business and technical value, and understand that good products emerge from iterative design and development.

The Digital Provisioning SME will enable the build and ongoing improvement of the end to end digital Retail provisioning experience, service and processes. In doing so, they will contribute to the transformation of this space to a digitally fit experience for our customers, frontline staff and users.

The ideal candidate must be comfortable working with a high degree of autonomy and possess first class interpersonal skills. It’s an exciting opportunity for someone with previous experience gained in a product/service provisioning function. They will work with a small team of order/service provisioning transformation and improvement analysts and data scientists to design, implement and improve the end to end order provisioning experience, combining 'greenfield' build opportunity with 'brownfield' insights and experience.

What you’ll do:

  • Insight generation and ad-hoc analysis supporting design and operations
  • Draw on experience to assist and educate wider Digital Provisioning team
  • Communicate and present complex information in ‘business friendly’ language
  • Act as a key conduit with IT and operational teams
  • Contribute to the build and ongoing improvement of the end to end digital provisioning experience, service and processes for Retail customers.
  • Work collaboratively as part of a high-performing team comprised of developers and product owners
  • Use agile/lean practices to deliver incremental and valuable customer and business outcomes
  • Utilise customer research to guide product direction and features
  • Utilise time effectively and manage competing priorities

What you’ll bring:

  • Experience with customer engagements and management
  • Experience in prioritising deliverable value with decisiveness and direction
  • Deep subject matter expert on notifications, digital channel capabilities, experiences and programs
  • Strong presentation and communications skills
  • Experience in delivering digital projects as part of an AGILE team approach

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

 

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

Apply Now
  • Job Number: 10059331-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Provisioning Performance & Process Analyst
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
The Digital Provisioning Performance & Process Analyst will analyse and report on end to end digital Retail provisioning experience, service and process performance.

Provisioning Performance & Process Analyst

  • Job Number: 10059332-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

To realise our digital transformation we need to transform our products, experiences, processes, technology and how we operate.  We are looking for an experienced analyst with a skill continuous improvement. The ideal candidate will have a passion for delivering outcomes in a modern telecommunications world, specifically in digital provisioning and activations. They will want to enhance customer experiences by delivering business and technical value, and understand that good products emerge from iterative design and development.

The Digital Provisioning Performance & Process Analyst will analyse and report on end to end digital Retail provisioning experience, service and process performance. They will deliver insights on a daily basis and make recommendations that can be actioned by our wider team. In doing so, they will contribute to the transformation of this space to a digitally fit experience for our customers, frontline staff and users.

What you’ll do:

  • Analyse and interpret data trends to draw deep actionable insights to drive onsite digital provisioning optimisation in real time and strategy
  • Share insights and help drive pattern analysis, trend evaluation and recommendation
  • Own and optimise regular dashboards (preferably real time/interactive as opposed to static reporting) to support internal and external stakeholders
  • Process development and improvement
  • Conduct external marketplace analysis, benchmark digital best practice and drive internal adoption of recommended best practice
  • Work with Digital Provisioning and Front Line teams to support their objectives through data analysis and sharing of actionable insights
  • Pre, in flight and post order provisioning analysis, reporting and recommendations for optimisation
  • Work collaboratively as part of a high-performing team comprised of developers and product owners
  • Use agile/lean practices to deliver incremental and valuable customer and business outcomes
  • Produce and utilise analytics to guide product direction and features

What you’ll bring:

  • Extremely proficient in order/service provisioning and digital analytics
  • Experience in Amdocs provisioning, Salesforce, Siebel, NPS and other various data sources within Telstra
  • Experience in Digital/CRM strategy and data enhancement
  • Experience in various analytical methodologies and approach
  • Great written and verbal communication skills to converse with both business and technical stakeholders of varying levels.

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

 

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10059332-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Provisioning Escalations Analyst
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
The Digital Provisioning Escalations Analyst will manage faults across end to end Retail digital provisioning experience, service and processes.

Provisioning Escalations Analyst

  • Job Number: 10059333-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

To realise our digital transformation we need to transform our products, experiences, processes, technology and how we operate.  We are looking for an experienced analyst with a background in operational management / escalations. The ideal candidate will have a passion for delivering outcomes in a modern telecommunications world, specifically in digital provisioning and activations. They will want to enhance customer experiences by delivering business and technical value, and understand that good products emerge from iterative design and development.

The Digital Provisioning Escalations Analyst will manage faults across end to end Retail digital provisioning experience, service and processes. They will work with a range of stakeholder groups to determine root cause and drive timely resolution. In doing so, they will contribute to the transformation of this space to a digitally fit experience for our customers, frontline staff and users.

The ideal candidate must be comfortable working with a high degree of autonomy and possess first class interpersonal skills. It’s an exciting opportunity for someone with previous experience gained in a product/service provisioning function. They will work with a small team of order/service provisioning transformation and improvement analysts and data scientists to design, implement and improve the end to end order provisioning experience, combining 'greenfield' build opportunity with 'brownfield' insights and experience (via operational management).

What you’ll do:

  • Triage and manage customer / staff issues related to digital provisioning capability.
  • Facilitate resolution with ranging stakeholders (e.g. IT, vendors and operational groups)
  • Manage customer impacts with frontline teams
  • Communicate stakeholder wide outages, process updates, etc.
  • Analyse and interpret data trends to draw out root causes which can drive process / capability enhancement
  • Share insights and help drive pattern analysis, trend evaluation and recommendation
  • Pre, in flight and post order provisioning analysis, reporting and recommendations for optimisation
  • Work collaboratively as part of a high-performing team comprised of developers and product owners
  • Use agile/lean practices to deliver incremental and valuable customer and business outcomes
  • Produce and utilise analytics to guide product direction and features

What you’ll bring:

  • Extremely proficient in order/service provisioning and digital analytics
  • Experience in Amdocs provisioning, Salesforce, Siebel, NPS and other various data sources within Telstra
  • Experience in Digital/CRM strategy and data enhancement
  • Experience in various analytical methodologies and approach
  • Great written and verbal communication skills to converse with both business and technical stakeholders of varying levels.

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10059333-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 20/07/2017 05:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
Senior Solution Architect
Permanent Full Time, Flexible
VIC: Melbourne - CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD
27 July 2017
Closing in: 5 days time
Opened 20 July 2017
We have an exciting opportunity for a Senior Solution Architect to join our Transport & Engineering team within Telstra Operations.

Senior Solution Architect

  • Job Number: 10058507-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 20/07/2017 04:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

The world around us is changing, and hopefully you've noticed that Telstra is changing too. We're working hard to become a world-class technology and service organisation, with the customer at the centre of everything we do.

Within Telstra Operations we currently have an opening in the Transport & Engineering area for a Senior Solution Architect. Telstra's Operations brings together all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services.

Reporting to the General Manager, the Senior Solution Architect role will work as a technology leader in the transport engineering team. Working across all transport domains, together with technology owners, domain architects and Telstra sales teams, you will develop and drive Telstra’s strategic roadmap, vision and transport architecture to meet capacity and customer needs.

This role will see the successful candidate translate business (internal, external or regulatory) requirements and assess technology options to develop complex architectural solutions in a timely, cost effective and high quality manner. You will develop transport architectures with vendors which align with the company’s product development and operational requirements

To be successful in this role, you will need to have the below qualifications and experience:

  • Extensive experience in infrastructure design and solutions engineering within a Service Oriented Architecture or IP environment.
  • Deep Knowledge of Technology Delivery Process or similar system development lifecycle methodologies.
  • Experience in Agile and/or CI/CD project methodology.
  • Tertiary qualifications in IT, science or engineering with up to 10 years relevant industry experience.
  • Proven experience in engaging and influencing stakeholders.

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now!

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now
  • Job Number: 10058507-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 20/07/2017 04:30 AM AEST
  • Closing date: 27/07/2017 01:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
1 2 3 4 5 6 7 8 9 10