My future is going to change your world
Bringing out the best in the teams who work in our contact centres is what I’m passionate about. I feel that leading people is my true calling and I love it.
Right now I’m supporting our people to deliver a better service to customers who are moving home. We’re making a difference by providing a personalised approach in what’s usually a high-stress situation. Our customers get to deal with the same person end-to-end. It’s great to be able to make their lives easier with that kind of innovation.
There’s a lot of autonomy here to do things differently. I love taking a creative approach to customer solutions. It’s fantastic that we’ve got the ability to do that and lead the way in developing new customer-focussed services.
Outside my current role, Telstra has given me opportunities to do a whole range of things. MC’ing at conferences, presenting at awards and facilitating sessions on ‘Our Customer Connection’ – all this has helped me become a better leader.
Telstra is supportive of my development, putting me in roles I haven’t done before. It’s a real chance to challenge myself, to do and try different things, even in the roles I’ve been in for a longer period of time.
And the future? I want to carry on making a positive difference to how our customers perceive us. I’ve been involved in things that have made a significant difference to customers in the past, so I’m on the lookout for something big and bold for my next project. Watch this space!