My future is built on brilliant people
My role is about developing our Field Technicians by giving them the support and tools they need to be the best they can. When Telstra sells a product it’s our job to support that, no matter what it is. So when a customer calls us out, it’s up to me to make sure the guys in the field can handle whatever’s waiting for them.
With technology moving so fast, there’s a lot to get your head around.
That’s why teamwork is so important. I lead and mentor the guys to work together so they can get the job done as effectively and efficiently as possible.
We’ve got a great mix of experience and the secret to providing our customers with great service is sharing that knowledge. My ultimate goal is to get to a point where all the team have an equal level of skills.
I especially enjoy supporting our trainees and watching how they develop into some of the best technicians out there. We want to kick goals for our customers every day. Being part of the Telstra team means I get to make that happen.
It’s the fantastic people who make Telstra what it is. And it’s these people who keep me coming in to work every day. In fact, six members of my team have clocked up 130 years of service between them – that’s how much they enjoy the job.