My future is looking at new ways to innovate
I’ve been at Telstra for a long time but it keeps changing.
One of the great things about working here, is that we’re all encouraged to seek out and implement new ways of working.
This has enabled me to lead a highly successful innovation program, which I am exceptionally proud of. We are transforming ourselves through two programs of work.
- Delivering a legal technology strategy to automate workflows and processes to provide an increasingly digital experience for our lawyers and internal clients, and
- Using technology agnostic problem solving techniques through an ongoing series of workshops and project sprints, called the Telstra Legal Innovation Forum.
As a result of these programs we have been recognised as the first legal department in the world to use design thinking to crunch problems that we have struggled to solve with traditional problem solving techniques.
Through our design thinking workshops and sprints we’ve managed to eliminate more than 40,000 hours of low value and non-strategic work which has freed up time to work on more strategic matters, to provide better work life balance and importantly to reinvest into more innovation projects.
These programs have helped us to work more efficiently and have even won international awards in Asia and the US.
In fact, Harvard Law School is now teaching a case study about Telstra Legal’s Innovation Program.
I feel that we have only just started on this journey. Now we want to lift the bar even higher in terms of what we are achieving in innovation and legal.
One of the other reasons why I love working at Telstra is the incredible range of opportunities and experiences that that I’ve received here.
I’ve been able to work on a wide variety of legal matters in different jurisdictions all around the world.
It feels empowering that I’m able to rub shoulders with the best and brightest minds, not only within Telstra but the other great organisations we partner with as well.
Telstra’s a very dynamic organisation, it’s difficult to get complacent or bored here; there’s always new and exciting challenges and opportunities available if you want to find them.
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