My colourful career in IT
A career in IT isn’t the stereotype of dark rooms illuminated only by the flicker of computer screens – it’s actually quite colourful and varied.
No two days are the same, and you get to work on some pretty amazing projects.
As we aim to become a world-class technology company, it’s challenging and fun to know that everything we work on in IT can have an impact anywhere in the business.
Even though I’m about to finish my rotations through the graduate program, I get to help implement new technology that helps people connect.
People say IT isn’t flexible because there are set procedures to doing things and that it’s very set in its ways, but my experience has been the opposite of that.
When faced with challenges, we always ask ourselves how our decisions might impact the customer.
We always consider how to make things simpler for people, and we aim to solve things in a way that puts the customer first.
Take the retail environment for example. I’ve worked on projects that aim to enrich our customers’ lives and create a seamless experience that just works.
You never know how busy someone is when they wander into a retail store so we tried to make the shopping experience easier for them by creating 'Tap and Take' technology.
Basically, you can pick up these cards in store that you swipe over nodes next to products you’re interested in almost like PayWave on an eftpos machine.
If a customer has to go or if they’re in a hurry they can take the card with them and then access more information about the product or service they’d swiped to learn more in their own time.
It’s just one of the ways that IT is converging with many different environments to make a positive impact on the customer experience.
It’s really satisfying and rewarding to see what we come up with at Telstra go from an idea to development then to our customers.
I didn’t know what my passion was before I started working in IT at Telstra, but now I know that IT is where I want to be.
What I do changes fast, so it’s hard to say where I’ll be in two to five years, but I do know that I’ll be a leader.
I’ve found my passion here and I’m sure I’ll carve out a successful future for myself.