Putting the customer first

Putting the customer first

We believe everyone across the business should have the opportunity to develop a business that puts the customer first. This is intrinsic to our culture. If we can get our customer advocacy right, everything else in the business will flow from that.

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Thanks a million

Thanks a million

We personally called one million customers and wrote to a further 1.9 million to thank them for their business and listen to their feedback.

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FAST FACT

Our people are being empowered with the tools and training required to deliver excellent customer service, and to create a culture of customer advocacy across the business.

Serving our customers better

Serving our customers better

As well as wowing our customers with innovative technologies, we’re also working hard to improve how we serve them. 

We’re all empowered to delight our customers

We’re all empowered to delight our customers

Customer Satisfaction is a core measure for our performance as a company, and also as individuals – it’s a part of everyone’s job at Telstra to drive a customer-centric focus and continually amaze and delight our customers.

Latest job listing

Senior Change Specialist

  • Job Number: 10056927-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD

Exciting role that supports overall organisational change management requirement across key strategic programs

Our customers are the cornerstone of our business

Our vision is to improve the way people live and work – to connect everything to everything. We want to stand out for superior customer satisfaction, and we know that this starts with our people. 

Andrew, 24/7 LiveChat

Andrew, 24/7 LiveChat

"A highlight for me was leading the launch of the pilot 24/7 Telstra Business Live Chat team. It’s a whole new methodology in customer contact that represents another step forward in our commitment to the customer."