Tony, Human Resources Manager
I started at Telecom Australia in the 1980s in Payroll after completing my first year at Uni and deferring for 12 months as I wasn’t sure I was cut out to be a secondary school teacher. In those days, we had subscribers, not customers. For my Grandmother in Mossman, FNQ (near Port Douglas), the phone was her contact with the outside world. Born in Italy in 1910 and widowed in 1983 with no car, she used the phone to ring her sister in Turin, her daughters in Melbourne and Brisbane, order groceries and medicine for delivery from town 10 km away and make a doctor’s appointment. One day the phone didn’t work and when a local Tech. visited her to fix it, she proudly showed him my business card and asked him if he knew her grandson in Melbourne who also worked for ‘the Telecom’. She then rang me on her newly-fixed phone and asked me if I knew him. From her perspective, I worked for a good company that helped her keep in touch.