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We’ve got opportunities in software and network engineering to marketing, big data to customer champions, cyber security to product and service design - and just about everything in between. Find your future career with us.

We're committed to attracting the best talent to Telstra, and that means embracing individual differences and all abilities. If you require any adjustments or accessibility support during our recruitment process, click here.
 



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Customer Sales & Service Consultant NSW

  • Job Number: JR-10031286
  • Employment Type: Casual
  • Location: NSW: Sydney, NSW: Westfield Eastgardens SC Shop 155-156 152 Bunnerong Rd or NSW: Westfield Miranda Shop 1094 600 The Kingsway
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 14/05/2021 11:59 PM AEST
  • Applications close in: 23 days time

Expression of Interest - Customer Service & Sales Consultant

Do you have a positive, can-do attitude, lots of energy and plenty of fun? Do you love providing excellent customer service? We are currently seeking expressions of interest from talented individuals who thrive in a fast-paced customer service environment.

If you have a passion for retail and can deliver a brilliant experience for our customers – apply now to join our Telstra team based in NSW, right across Sydney and Newcastle.

We are actively recruiting for the following Telstra-owned stores:

Sydney Discovery (400 George Street, Sydney)

World Square (644 George Street, Sydney)

Bondi Junction (Oxford Street, Bondi Junction)

Eastgardens (Bunnerong Road, Eastgardens)

Bankstown (North Terrace, Bankstown)

Miranda (The Kingsway, Miranda)

Hurstville (Cross Street, Hurstville)

Chatswood Chase (Victoria Avenue, Chatswood)

Penrith (High Street, Penrith)

Charlestown (Pearson Street, Charlestown


Connect with an opportunity at Telstra

Here at Telstra, our customers at the heart of everything we do. And that’s where you come in - to help us realise our purpose of building a connected future so everyone can thrive.

We help our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique and memorable experience to our customers every time, is what we aim to achieve every day at our Telstra stores.

To thrive in our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities and use varied approaches in your interactions with people to get the best result. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

You may be looking for Permanent, Full Time, Part Time or Casual opportunities – our stores have all types of employment to offer! No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need.

And, with the scale of Telstra, you'll find plenty of opportunities to develop and grow your career with us.

Candidates who speak Mandarin or Vietnamese are highly encouraged to apply!

Next steps?

For more information about this exciting role, please see the attached success profile.

We have Telstra owned stores in several locations across NSW, right across Sydney and Newcastle that you can express your interest in. Please click on the link to explore our store locations and select your store preference in the application form when you hit apply! Upon submitting your application within 3 hours you will receive a Video Interview and Assessment email from our partner HireVue – please complete this as soon as possible.

Upon submitting your application within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue.

We are unable to progress with your application without your completed HireVue Video Interview, so please complete this as soon as possible.

We look forward to hearing from you soon.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10031286
  • Employment Type: Casual
  • Location: NSW: Sydney, NSW: Westfield Eastgardens SC Shop 155-156 152 Bunnerong Rd or NSW: Westfield Miranda Shop 1094 600 The Kingsway
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 14/05/2021 11:59 PM AEST
  • Applications close in: 23 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Senior Salesforce Developer

  • Job Number: JR-10033166
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 04/05/2021 11:59 PM AEST
  • Applications close in: 13 days time

About the team

At Belong we are committed to Acknowledging the First Nations Peoples of Australia, as Traditional Owners and Custodians of the land and waters. Australia’s First Peoples are the oldest continuous culture on the planet. We humbly pay respects to their Elders past and present.

We are building a community of people who are encouraged to bring their whole selves to work.  In a market characterised by brutal levels of competitive intensity, sameness is the enemy, and difference is a source of competitive advantage.  We don’t want you to join just to “fit in”, we want to you to bring your magnificent weirdness to work and Belong.  One of the reasons we are interested in you is because we are excited by the impact you might have on our culture.

About the role

We are seeking a talented Senior Salesforce Engineer for a cross-functional agile team. Your purpose will be to bring a lean, agile approach to design and development, help us to bring to life Belong’s mission – to deliver inspired, effortless human connection by leveraging the Salesforce toolset.

You will be responsible for the design, development, configuration, customization, implementation and operational maintenance. Your role will be instrumental in defining and developing well-architected Salesforce solutions, ensuring quality and coding best practices.   

About you

  • Extensive Software development experience (APIs, Web services, Web applications, apps, etc)
  • Proven experience working with CI/CD frameworks
  • Salesforce development experience
  • Experience and strong understanding in declarative capabilities
  • Proficient in Apex, Lightning framework and Visualforce
  • In-depth understanding of the different integration capabilities in Salesforce
  • Salesforce Platform Developer 2 Certification
  • Salesforce Administrator/Advanced Administrator certification
  • Telecommunications experience highly regarded
  • Excellent oral and written communication skills
  • Experience in working in an agile team and collaborating with multiple teams.

Thrive, your way

Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

Interested?

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10033166
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 04/05/2021 11:59 PM AEST
  • Applications close in: 13 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Technical Support

  • Job Number: JR-10033343
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 28/04/2021 11:59 PM AEST
  • Applications close in: 7 days time

Our Networks & IT team
Being part of Networks and IT means you will be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy. You will be working with world-leading technology and change the way we do IT to ensure business needs drive priorities and accelerate the delivery of our digitisation programme.

The role with us
This role encompasses rotating through multiple technology teams within an incident management operations business. Depending on placement and business needs, working within a 24x7 rotating shift roster and / or an extended business hours roster will be required

This role is part of Incident Management Operations, which is responsible for keeping our networks running, and services connected for our customers.

The role varies between technology teams but is focused on monitoring our networks and services and responding to incidents that (potentially) impact our customers.

In addition to learning the various technologies and performing incident management, you will also be expected to support business improvement initiatives, by looking at how we can change the way we work. This may include reviewing and driving improvements to processes, automation, tools, and more

Key Responsibilities

• To contribute to key performance indicators in relation to performance of the networks, infrastructure, products and services supplied and operated by Telstra.

• Have the freedom to allocate daily work priorities, complete allocated work activities & routines within required targets.

• Achieve end-to-end service restoration, through compliance to prescribed standards, practices, procedures, operating level agreements and service level agreements.

• Contribute to network integrity and reliability & end to end performance excellence.

• Support our improvement journey, through the development of new ideas and ways of working, including automation initiatives and process improvement opportunities.

Key Accountabilities

• Under supervision from senior specialists, provide technical knowledge in incident monitoring, diagnosis and resolution, stakeholder communications and jeopardy management to service level targets.

• Incident manage network and customer faults in an affective and timely manner, to meet monthly KPI metrics fulfilling all reporting and possible incident/ post incident investigations requirements.

• Act as an escalation point for customer specific incidents and provide major incident management engagement.

• Establish and maintain effective working relationships with peer groups, other areas of Telstra and suppliers to enable achievement of business objectives.

• Assist with service level reporting analysis and provide input into post incident investigations as required.

• Follow all technical processes and documentation as part of your job requirements and tasks.


About you
To be successful in the role, you'll need:

Essential

  • Based in Melbourne – Work Location: Clayton
  • Must be available for 24/7 rotating roster work and / or extended business hours
  • Stakeholder management and exceptional customer service skills.
  • Ability to work in a diverse team environment
  • Able to learn and develop a technical understanding of our networks, infrastructure and key processes
  • Good computer skills in Microsoft Word, Excel, & Outlook

High desirable

  • Experience with networking monitoring tools
  • Technical Certificate or Diploma or equivalent experience
  • Experience in operational support role or equivalent
  • Experience in providing technical support specifically, involved in the detection of network infrastructure incidents, investigation and rectification of complex faults

Thrive, your way
The work is complex and challenging, but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

Interested?
____________________________
We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

____________________________
 

Apply Now
  • Job Number: JR-10033343
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 28/04/2021 11:59 PM AEST
  • Applications close in: 7 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Database Architect

  • Job Number: JR-10035136
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 06/05/2021 11:59 PM AEST
  • Applications close in: 15 days time

We believe it is people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience, and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive.

And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career.

Our Networks & IT team

Our IT&T professionals are responsible for building and supporting world-class IT systems, networks and facilities. The kind that can provide the best possible service to all our customers, from large-scale enterprise to mass-market consumers.

The scope and complexity, this involves means you can expect unparalleled opportunities to develop your career.

About the role


As a Database Architect you need to setup High Availability for production databases, setup Multisite data replication. You need to create Database design for multi-tenancy related use-cases and Performance tuning of database systems.

Key accountabilities

  • Setup High Availability for production databases.
  • Setup Multisite data replication.
  • Database design for multi-tenancy related use-cases.
  • Performance tuning of database systems.
  • Optimal DB design.
  • Recommend and implement emerging database technologies.
  • Set and maintain database standards.
  • Create automation for repeating database tasks.
  • Develop processes for optimizing database security.
  • Install and maintain the performance of database servers.
  • Install, upgrade, and manage database applications.
  • Solve database usage issues and malfunctions 

Qualifications/experiences 

  • Advanced knowledge of database optimization, security, backup, recovery, and performance monitoring standards.
  • Good understanding on cloud operational/transaction optimization techniques.
  • Good exposure on SQL, NoSQL and Timeseries databases like PostgresDB, SQL Server, CosmosDB, MongoDB, Cassendra and InfluxDB. 
  • Strong command of SQL and related database tools.
  • Understanding of relational, non-relational and dimensional data modelling
  • Good exposure on PowerShell and shell scripting.
  • Good exposure on Blobs.
  • Attention to detail
  • Knowledge on Kubernetes and Dockers is a plus.

Experience Requirements:

  • Experience with large data handling - DB performance tuning
  • Proven work experience as a Database developer with 8 – 15 years of relevant experience.
  • In-depth understanding of data base design and management.
  • Knowledge of software development and user interface web applications, preferably on Networking/IoT/Telecom domain.
  • B.Tech/B.E or higher graduates.
  • Experience with Linux and Windows Server environments.
  • Extensive experience with database technologies (Azure SQL, Cosmos DB, PostgreSQL, Oracle, MongoDB.
  • Experience with cloud services (AWS, Microsoft Azure)
  • Excellent analytical and organization skills
  • Excellent verbal and written communication skills
Apply Now
  • Job Number: JR-10035136
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 06/05/2021 11:59 PM AEST
  • Applications close in: 15 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Marketing and Community Manager

  • Job Number: JR-10036650
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: London
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 05/05/2021 11:59 PM AEST
  • Applications close in: 14 days time

About Telstra Purple

Technology that inspires. Purposefully delivered by experts.

Telstra Purple is the largest Australian owned technology services business. Our broad capability consists of over 1500 certified experts in network, security, cloud, collaboration, mobility, software, data and analytics, and design. Diverse by design, our differences bring a radically open-minded approach to every idea, process and solution we create together.

Exposure to new B2B marketing & modern selling techniques

In addition to the standard B2B marketing practices, Telstra Purple employs a Human-to-Human marketing strategy, with personalised experience-led activity and modern social selling practices. This is played out through the delivery of our various community groups that bring together industry influencers to debate, share insights and learn from one another.

This role would immerse you in many of these new B2B practices, whilst also giving you extensive interaction with the sales team, product and domain leads and the wider marketing organisation.  

Role Scope

Three-time winners of Security Team of the Year*, Telstra Purple works closely with CISOs – Chief Information Security Offices, to help their organisations gain confidence in their cyber security.

This role in large part will lead ClubCISO.org, our global community for CISOs, and additionally will be the main marketing lead for all Telstra Purple Security marketing initiatives across the EMEA region.

Role Purpose: 

  • Be an ambassador for the community both face to face and on social channels.
  • Build and support the Advisory Board for the community. Board members should be well-connected industry figures with a shared passion for the topic.
  • Create and deliver activity that increases the engagement of our 500+ community members.
  • Be elegantly efficient with the organisation of all marketing and community events and communications.
  • Seek and deliver opportunities for our voice to spread amongst influencers.
  • Help Telstra Purple unearth value from community and marketing investments
     

Key Responsibilities: 

  • Masterminding strategies that increase commercial return from our communities.
  • Helping members get to know our people & our organisation without overtly selling.
  • Using community insights to develop service offerings and messaging.
  • Devising and running events.
  • Co-ordinating meetings for community Advisory Board; ensuring clear agendas, strong facilitation, clear outcomes.
  • Writing compelling copy for emails and event invitations.
  • Building an influential following on social media, using both your personal brand and our company profiles.
  • Welcoming new members and providing personalised inductions.
  • Managing an efficient membership induction process with full transparency to our Salesforce CRM system.
  • Monitoring the membership for engagement, diversity and accuracy.
  • Support the Telstra Purple security domain; Deliver and drive direct, and partner driven marketing initiatives.
  • Support PR, content and comms initiatives for both the ClubCISO community and Telstra Purple’s security domain

We offer great opportunities for motivated people who enjoy the freedom to create their own style of working and who want to make their mark.

We work hard, but we’re a friendly group that enjoy the experience of finding smart ways to create great conversations with influential people and new prospects.

We’re looking for a warm and experienced marketer to join our team and help us deliver our vision to make our marketing more community centric.

Key Attributes for Success: 

  • Warmth.
  • The ability to chair a great meeting and command a room.
  • You will be working with many senior people with strong opinions – you need to be a great facilitator to hear those opinions and negotiate them to agreement.
  • Great networking skills and personable approach. Your ability to engage people at all levels will be paramount to your success.
  • Ability to co-ordinate and persuade senior people to deliver their contribution to the community when their day job provides constant distraction.
  • Superb organisation skills; adaptable, flexible, with a flair for keeping it simple where possible.
  • A methodical approaching to devising simple success measurement metrics.
  • An interest in learning about the industry and the human aspects of what it takes to be successful in role.
  • Well-versed and seasoned in a broad spectrum of marketing disciplines including content, digital, social and events-based marketing

Ideal experience:

  • An IT Security or IT background is a distinct advantage but not essential.
  • A minimum of 2 years event marketing or community experience with demonstrable results.
  • Proven demand generation campaign experience.
  • A track record on social channels (including copywriting), especially LinkedIn and Twitter, would set you apart from other candidates.
  • Experience with marketing opps and CRM platforms desirable

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

*Computing Security Excellence Awards, Winners 2018, 2017 & 2016.

Apply Now
  • Job Number: JR-10036650
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: London
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 05/05/2021 11:59 PM AEST
  • Applications close in: 14 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Marketing and Community Engagement Manager

  • Job Number: JR-10036652
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: London
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 05/05/2021 11:59 PM AEST
  • Applications close in: 14 days time

About Telstra Purple

Technology that inspires. Purposefully delivered by experts.

Telstra Purple is the largest Australian owned technology services business. Our broad capability consists of over 1500 certified experts in network, security, cloud, collaboration, mobility, software, data and analytics, and design. Diverse by design, our differences bring a radically open-minded approach to every idea, process and solution we create together.

Exposure to new B2B marketing & modern selling techniques

In addition to the standard B2B marketing practices, Telstra Purple employs a Human-to-Human marketing strategy, with personalised experience-led activity and modern social selling practices. This is played out through the delivery of our various community groups that bring together industry influencers to debate, share insights and learn from one another.

This role would immerse you in many of these new B2B practices, whilst also giving you extensive interaction with the sales team, product and domain leads and the wider marketing organisation.  

Role Scope

This role would help deliver on our community approach by working with our Telstra Purple Strategy, Transformation and Cloud domains across the EMEA region. The role will be entail building and driving engagement across our Telstra Purple tech community in addition to championing marketing campaigns aligned to our aforementioned domains of practice.

This individual would also be heavily involved in forming, shaping and driving some of our internal digital and social selling programs.

Role Purpose: 

  • Be an ambassador for the community both face to face and on social channels.
  • Be elegantly efficient with the organisation of all marketing and community events and communications.
  • Seek and deliver opportunities for our voice to spread amongst influencers.
  • Help Telstra Purple unearth value from community and marketing investments
  • Deliver cut-through marketing campaigns and  initiatives for our Telstra Purple Strategy, Transformation and Cloud domain
  • Drive internal and external best practices around digital and social

Key Responsibilities: 

  • Masterminding strategies that increase commercial return on community
  • Helping members get to know our people & our organisation without overtly selling.
  • Using community insights to develop service offerings and messaging.
  • Devising and running events.
  • Building an influential following on social media, using both your personal brand and our company profiles.
  • Monitoring the membership for engagement, diversity and accuracy.
  • Support the Telstra Purple Strategy, Transformation and Cloud domain; Deliver and drive demand and lead gen campaigns
  • Support PR, content and comms initiatives for Telstra Purple’s tech community as well as our associated domains
  • Drive best practices and be a beacon of change for our social and digital programs both internally and externally facing

We offer great opportunities for motivated people who enjoy the freedom to create their own style of working and who want to make their mark.

We work hard, but we’re a friendly group that enjoy the experience of finding smart ways to create great conversations with influential people and new prospects.

We’re looking for a warm and experienced marketer to join our team and help us deliver our vision to make our marketing more community centric.

Key Attributes for Success: 

  • Warmth.
  • The ability to create and chair great events and command a room.
  • Great networking skills and personable approach. Your ability to engage people at all levels will be paramount to your success
  • Superb organisation skills; adaptable, flexible, with a flair for keeping it simple where possible.
  • A methodical approaching to devising simple success measurement metrics.
  • An interest in learning about the industry and the human aspects of what it takes to be successful in role.
  • Well-versed and seasoned in a broad spectrum of marketing disciplines including content, digital, social and events-based marketing

Ideal experience:

  • An IT Security or IT background is a distinct advantage but not essential.
  • A minimum of 2 years event marketing or community experience with demonstrable results.
  • Proven demand generation campaign experience.
  • A track record on social channels (including copywriting), especially LinkedIn and Twitter, would set you apart from other candidates.
  • Experience with marketing opps and CRM platforms desirable
  • Digital and social native

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10036652
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: London
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 05/05/2021 11:59 PM AEST
  • Applications close in: 14 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Complex Customer Service Specialist

  • Job Number: JR-10039164
  • Employment Type: Casual
  • Location: QLD: Townsville
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 28/04/2021 11:59 PM AEST
  • Applications close in: 7 days time

The role with us

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in – by collaborating to make great things happen.

As a Customer Service Consultant, you will advocate for customers, assisting with multiple enquiry types including activities related to faults, service and sales where appropriate.

What you’ll do

  • Process complex customer requests/orders by the accurate entry of customer order information into multiple core and non-core systems.
  • Resolve outstanding issues to the customers’ satisfaction through detailed analysis of customer data
  • Resolve escalated customer calls
  • Create a simple and brilliant customer experience across all our interactions in a multi-modal environment
  • Resolve complex inquiries through the analysis of complex customer accounts and make the necessary adjustments, in accordance with prescribed national procedures and/or customer processes.

What we look for

  • Demonstrated experienced in a contact centre environment
  • Proven previous sales and/or customer service experience
  • Experience with technical systems – Siebel is highly preferred
  • You have strong problem-solving skills
  • You have strong communication and interpersonal skills to work with customers and internal stakeholders

Working at Telstra brings endless opportunities to develop and grow your career with us in a creative and a success-based culture.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

Apply Now
  • Job Number: JR-10039164
  • Employment Type: Casual
  • Location: QLD: Townsville
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 28/04/2021 11:59 PM AEST
  • Applications close in: 7 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Social Media Specialist

  • Job Number: JR-10039506
  • Employment Type: Permanent Full Time
  • Location: SA: Adelaide or NSW: Australia (Flexible)
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 05/05/2021 11:59 PM AEST
  • Applications close in: 14 days time

Connect with Telstra

At Telstra, our customers are at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We are a high performing team based predominantly in Adelaide and operate in the exciting world of Social Media and messaging. Our goal to provide a best in class experience responding to customers though platforms such as Facebook, Twitter and Instagram. We’re the experts relating to Telstra products and services, delivering solutions uniquely designed for each customer.

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here in Social Customer Care.

Our teams individually have key priorities, ranging from responding to all core traffic on Social Media, focusing on engaging with customers to drive brand and reputation, to managing High Risk and SAFE (domestic violence, self-harm, vulnerable customers) traffic through messaging/social media.
We'd love to hear what your strengths are and where you think you would best fit in our exciting team.

Who we look for

To thrive in a career with our team, you will be confident, knowledgeable and resilient. You’ll work well within our small team and bring a positive attitude and drive to exceed KPI's.

  • Strong written communication skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction
  • Previous experience with core Telstra systems (e.g. Siebel/Console) is ideal, but not required
  • A passion for customer service
  • The ability to think critically - we operate in a very public and high risk platform which requires quick thinking and the ability to adapt
  • Successful candidates must be able to commit to working shifts spanning across 24 hours a day 7 days a week
  • Ability to work from home (we currently work from home full time, with optional/occasional required in office days)
  • Social, messaging and community management experience are desired, but not ideal
  • Experience managing vulnerable customers, sensitive traffic, mental well being is also desired, but not ideal.

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10039506
  • Employment Type: Permanent Full Time
  • Location: SA: Adelaide or NSW: Australia (Flexible)
  • Opening date: 21/04/2021 12:00 AM AEST
  • Closing date: 05/05/2021 11:59 PM AEST
  • Applications close in: 14 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Claims Consultant

  • Job Number: JR-10036941
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne or NSW: Australia (Flexible)
  • Opening date: 20/04/2021 12:00 AM AEST
  • Closing date: 26/04/2021 11:59 PM AEST
  • Applications close in: 5 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant and connected future so anyone can thrive.

In Transformation & People, we lead the development of our transformation roadmap and orchestrate the delivery of our key priorities with a focus on transforming the way we work and strengthening employee engagement.

Role Purpose:

The Claims Consultant plays a pivotal role in Telstra’s self-insured Workers’ Compensation Claims and Injury Management team, providing coordinated proactive claims’ management services to Telstra employees who are injured at work.

As the Claims Consultant, you'll be…

  • Manage a portfolio of complex cases and be committed to paying the right compensation to the right person at the right time
  • Demonstrated experience in workers’ compensation claims’ management
  • An empathetic, resilient and motivational approach to provide customer centric support
  • A supportive and proactive team player who is focused on the ‘we’ not the ‘I’
  • Demonstrated ability to listen and understand the needs of the customer whilst fostering collaborative relationships to facilitate recovery and return to work
  • Highly developed written and verbal communication skills, conflict resolution skills and attention to detail
  • Demonstrated ability to adequately identify, assess and review critical information to make reasonable decisions based on sound evidence and justification
  • Demonstrated strong ability to develop effective case management strategies which consider all stakeholders and drive positive outcomes

To be successful in the role, you'll have the following qualifications/experience:

  • 1 - 3 years workers’ compensation claims management experience (essential)
  • Experience managing claims under the Safety, Rehabilitation and Compensation 1988 Act (highly desirable)

If this opportunity sounds like a perfect fit for you, we’d encourage you to apply!

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive 

Apply Now
  • Job Number: JR-10036941
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne or NSW: Australia (Flexible)
  • Opening date: 20/04/2021 12:00 AM AEST
  • Closing date: 26/04/2021 11:59 PM AEST
  • Applications close in: 5 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Pricing - Senior Specialist

  • Job Number: JR-10035182
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney, SA: Adelaide, QLD: Brisbane, ACT: Canberra, VIC: Melbourne or WA: Perth
  • Opening date: 20/04/2021 12:00 AM AEST
  • Closing date: 27/04/2021 11:59 PM AEST
  • Applications close in: 6 days time

World Class organisations are driven by a sense of purpose... At Telstra, our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business. And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career.

The Opportunity

As a Senior Pricing Specialist, you play an essential role in ensuring that pricing is well structured to drive profitability and pricing strategy throughout the cross-functional teams. You will support the development of comprehensive segment pricing constructs, ensuring they comply with regulatory and commercial frameworks and align to overall business strategy. While driving value from the core, you will oversee the development of pricing and offers that achieve Telstra’s shareholder objectives and ensure strong stakeholder support for those offers. This will involve process development, business operations and operational reporting and managing relationships involved in the establishment and ongoing commercial management, within time and budget constraints.

 Your responsibilities will include:

  • Design pricing strategies that have a significant degree of impact to cross-functional outcomes. This will be achieved through maximising commercial objectives and converting customer value to revenue and profit.
  • Lead your team to support strategically important pricing strategies and initiatives, collaborating with team members and seeking support, direction and buy-in from key stakeholders to generate strategies to solve complex problems and/or remove organisational barriers.
  • Analyse new and emerging market trends to build an in-depth understanding of these issues and evaluate their impact upon key products and pricing strategies.
  • Act as an expert advisor when sought out by others to solve complex pricing problems using pricing expertise and analytical thinking to resolve issues.
  • Development of cross-functional pricing strategies and engage with key stakeholders across teams to provide coaching to strengthen their understanding of pricing methodologies.

To be successful in the role, you’ll bring:

  • Strong stakeholder management.
  • Ability to translate data and analysis into insights.
  • Big Data knowledge an advantage.
  • Agile ways of working, flexible and ability to perform under time pressure.
  • Strong working experience in Pricing, Commercial or Finance area.

Interested?

Use your experience and expertise to make a significant contribution to Telstra’s thought leadership and IP on commercial and product innovation and wider pricing strategy. If you have a real passion for delivering brilliant customer service and would thrive as part of our fun, dedicated team – connect with us and apply!

Apply Now
  • Job Number: JR-10035182
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney, SA: Adelaide, QLD: Brisbane, ACT: Canberra, VIC: Melbourne or WA: Perth
  • Opening date: 20/04/2021 12:00 AM AEST
  • Closing date: 27/04/2021 11:59 PM AEST
  • Applications close in: 6 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.
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