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Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Booragoon store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Booragoon: Shop 23 Garden City Shopping Centre 125 Riseley St Booragoon WA 6154
• Full-time position
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

Our Networks & IT team
Our IT&T professionals are responsible for building and supporting world-class IT systems, networks and facilities. The kind that can provide the best possible service to all our customers, from large-scale enterprise to mass-market consumers.
The scope and complexity this involves means you can expect unparalleled opportunities to develop your career.


Customer Access manages the planning, design and optimisation of Telstra's Radio and Fixed Access Networks including technology lifecycle and introduction of hardware, software and network features.  Wireless Access is at the heart of Telstra’s mobile network and is vital to the company’s success. Through the hard work and expertise of our people, we offer Australia’s largest, fastest and most reliable mobile network. Our influence in global technological developments, means Telstra remains the preeminent mobile network operator in Australia, helping to make knowledge and capability mobile for all Australians. 
 

Key responsibilities
 

In this role, you will: 

• Ensuring Telstra’s regulatory compliance with the Mobile Phone Base Station Deployment Code, Telecommunications Act, Land Access and Telstra’s procedures (through process development and training) for Telstra’s SAED teams and SAED contractors.  
• Manage the resolution process of highly contentious sites by providing strategic and communications advice, and direction to a team of internal stakeholders (for example: Government Relations, Legal) while also liaising with external stakeholders (Government, Industry) to drive the program of work.
• Develop, manage and provide training on SAED processes and procedures.
• Provide guidance to the regional SAED teams/SME’s for Wireless Network sites.
• Assist with the development of technology specific communications material for the public, industry and government.
• Manage ACMA and Department of Communications complaints and enquiries.
• Telstra representative on nominated Committee’s as applicable.  Includes development of annual industry training program, communications material and driving regulatory change to improve the wireless network deployment framework.
• Provide communications support to the internal and external enquiry mailboxes
• Flow to other work tasks within the Compliance team as reasonably required

About you
 

To be successful in the role, you'll need to:

• Have well developed technical and management skills which could be gained through tertiary qualifications in Communications, Property or Urban Planning or extensive successful practical experience of approximately 8-10 years in managing mobile telecommunications network site acquisition activities.
• Have proven and thorough experience in the management of complex stakeholder issues at all levels.
• Have a detailed knowledge of the mobile base station deployment legislation and industry codes applicable to acquiring and utilising sites for mobile communications.
  Have proven skills in internal and external communications strategies and managing objections and complaints

Why join us?
Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.


Interested? Apply now!
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

We’re looking for brilliant individuals, with a passion for delivering great customer service, to join our fun, dedicated retail team.
 

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Telstra Doncaster store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Doncaster: Shop G059 Westfield Doncaster 619 Doncaster Road, Doncaster
• Casual position
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9:00am - 9:00pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Greensborough store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Greensborough: Shop 258/259 Greensborough Plaza 25 Main Street, Greensborough
• Full Time Position!
• Store Hours: Monday 9.00am - 5.30pm, Tuesday 9.00am - 5.30pm, Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am – 9.00pm, Saturday 9.00am – 5.00pm, Sunday 10.00am - 5.00pm
• Must be available to work all day during Tuesdays, Wednesdays, Thursdays (including evenings), Fridays and Saturdays!

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Greensborough store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Greensborough: Shop 258/259 Greensborough Plaza 25 Main Street, Greensborough
• Casual Positions!
• Store Hours: Monday 9.00am - 5.30pm, Tuesday 9.00am - 5.30pm, Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am – 9.00pm, Saturday 9.00am – 5.00pm, Sunday 10.00am - 5.00pm
• Must have Friday, Saturday and Sunday availability!

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Elanora, Runaway Bay and Australia Fair store teams, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Elanora: Guineas Creek Road Shop 18 The Pines Shopping Centre, Cnr K P McGrath Dr, Elanora, QLD, 4221
• Casual position
• Store Hours: Monday to Wednesday and Friday 9:00AM to 5:30PM, Thursday 9:00AM to 6:30PM, Saturday 9:00AM to 5:00PM, Sunday 10:00AM to 3:30PM

• Telstra Store in Runaway Bay: Shop 11, Runaway Bay Centre10-12 Lae Dr Runaway Bay QLD 4216
• Casual position
• Store Hours: Monday to Wednesday and Friday Friday 9:00AM to 5:30PM, Thursday 9:00AM to 6:30PM, Saturday 9:00AM to 5:00PM, Sunday 10:00AM to 3:30PM

• Telstra Store: Australia Fair: Shop G050 Australia Fair Shopping Centre, 42 Marine Parade, Southport, QLD 4215
• Casual position
• Store Hours: Monday to Wednesday and Friday Friday 9:00AM to 5:30PM, Thursday 9:00AM to 6:30PM, Saturday 9:00AM to 5:00PM, Sunday 10:00AM to 3:30PM

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

At Telstra, our customers are at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

You will provide the highest level of quality customer service/support and successful external stakeholder management, within a timely, efficient, professional and credible way.

Your responsibilities will include:

• Effective and timely resolution of complaints
• Be the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the TIO
• Keep the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes
• Prepare correspondence including letters and emails that is of a standard to uphold a professional and image in line with Telstra’s values
• Ensure agreed complaint management and communications quality standards are met and maintained

Who we look for:

• Extensive experience dealing with a range of moderately complex issues and participating in the design or developing solutions, or resolving issues
• Experience in complaint handling processes and systems
• Demonstrate capability in presenting strong written and verbal arguments
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity, etc
• Team orientated with strong interpersonal skills
• Commitment to achieving the best outcome for our customers

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit allrolesflex

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Claremont store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Claremont: Shop T150, Claremont Quarter, St Quentin Av Claremont WA 6010
• Full-time position
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!