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Reimagine tomorrow

There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We're a company that's shaping the world of tomorrow through technology. Join the team and further your career in more ways than you can imagine.

Our GBS team

Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra.

Our focus is to deliver great experiences, simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

The role with us

As the Subject Matter Expert in the Incident and Request Delivery team, you'll be responsible for the successful operations and service level achievement for our customer - the Department Of Human Services. This is achieved by a strong working relationship with the Team Manager, Secure Service Desk team members, Service Delivery Managers and key customer stakeholders.

You'll also support the leadership, development and implementation of priorities, programs and activities associated with the Service Desk and its team members – coaching team members on processes/systems and helping provide leadership to the team.

Please note: Candidates must be Australian Citizens. This role requires candidates to hold a current Baseline clearance.

Key responsibilities in the role:

• Managing and governing customer service requests through tools like SMEC Remedy, Cisco Unified Call Manager, Mobiles Helpdesk etc.

• Acting as an escalation point for the team and customers.

• Building and maintaining an excellent customer and account team’s relationship by communicating with our customer on a regular basis.

• Governing the creation, updates and authoring of articles in SMEC knowledge management system or equivalent.

• Effectively monitoring and managing the performance, customer expectations & contracted Service Levels, as well as of the team's internal and external vendors and SLA’s.

• Being knowledgeable of policy, process, procedures and work instructions of the following: ISM Incident Management, ISM Service Request Management, ISM Problem Management and ISM Change Management.

• Identifying trends on set business targets to drive improvement across CSC.

To be successful in the role, you'll have the following:

• A minimum of a Baseline Security Clearance.

• Proven experience in a similar service desk role and a background in IT.

• Proven capability in building and maintaining effective customer and stakeholder relationships.

• Excellent written and verbal communication and presentation skills.

• Strong analytical and problem-solving skills.

It’s no secret we expect a lot from you. But like any good relationship, we give a lot back. Like a commitment to work-life balance and flexible work options available to every role. And, for what you’ll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with to achieve great things.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it must be delivered — and only Telstra can bring together all the parts to create it. This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

Our Team

In Products & Technology, we drive an integrated product and technology roadmap for all of Telstra, to deliver simple and innovative product experiences that lead the market and drive profitable growth.

This role will work within the Incubation & Excellence group of Product & Technology, developing prototypes and demonstrators of new product concepts in areas related to 5G, IoT, AR/VR, AI/ML and Edge, to explore and validate these with customers and in the field.

As an Emerging Technology Specialist, you add great value by assisting your team in exploring, validating, and ultimately commercialising new technologies that enhance Telstra’s products and competitive advantage. Thriving on being part of high functioning and motivated team, you will use your software engineering skills to allow Telstra to build on its reputation as a globally innovative Tech company and deliver great customer experiences.

Key Accountabilities includes the following:

• Take ownership of assigned work tasks, and leverage your knowledge and practical experience of software engineering to quickly and efficiently create high quality output within agreed delivery timeframes 

• Apply your critical thinking and problem-solving abilities to help evaluate and resolve key impediments to the evolution of the technology product portfolio 

• Support team members to perform analysis, specification and the design of emerging and advanced technologies

• Collaborate with team members to provide support in the design of innovative product roadmaps to create competitive differentiation, growth, cost savings, and customer service improvements

• Participate in the conduct of experiments and incubation of new technologies (through prototyping and experimentation), and apply your sound communication skills to present improvement opportunities with the support of senior team members 

• Continue to build your knowledge of best practice industry trends through active thought leadership, and contribute specific product, segment or domain expertise to enable the team to continuously improve product performance

The successful candidate will offer the following skills and capabilities:

• Proven and demonstrable competency in software engineering

• Ability to use Javascript language, libraries and frameworks for web application development

• Ability to effectively use unit tests and unit testing frameworks as part of a development pipeline

• Ability to leverage public cloud platform features and architect software for cloud deployment, particularly on Azure

• Ability to develop microservices using containers

• Ability to develop native apps for Android or iOS devices (highly desirable)

Thrive, your way

Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

Interested?

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

About the team

Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.

With us, you'll be working with world-leading technology and change the way we do IT to ensure business needs drive priorities, accelerating our digitisation programme.

The role with us

As a Senior Software Engineer, you would lead, develop and support teams in the O2A space; and identify, develop, and effectively implementing tactical initiatives to identify business development opportunities and customer satisfaction.

Key responsibilities

• Design, build and deliver innovative software products and solutions that delight our customers.

• Apply broad knowledge in software application layer solutions and the software development lifecycle, to experiment, solve problems and own solutions that transform epics into new product features and capabilities.

• Continuous learning and improvement mindset and collaboration skills are critical to success in this role

• Mentor a group of Software Engineers and work in conjunction with the Feature Team Lead to share responsibilities.

About you

To be successful in the role, you'll bring skills and experience in:-

• Must have experience in developing and supporting apps in Java, Spring, Spring Boot, Microservices, Full Stack

• Experience in Java development work

• Experience in Spring and Spring Boot based REST API development

• Experience working on cloud environment – AWS

• Implementing testing frameworks – Junit (Mockito)

• Working in an Agile environment

• Apply knowledge of CI/CD. Experience working on Git Hub, Maven and Jenkins (or Bamboo)

• System monitoring and logging with Splunk, CloudWatch etc

• API management (Apigee)

• Good Oral and written communication skills

• Work with multiple stake holders onshore and offshore.

• Excellent team player and ability to work independently

• Front end Development Experience is a Plus in this role – ReactJS/AngularJS

(For the expanded list of responsibilities and expected skill requirements of the role, please refer to the Career Model Job Profile description, listed below).

Thrive, your way!

Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

Interested?

____________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

____________________________

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Karrinyup store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs. Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store in Karrinyup: G100 Ground Floor Shop Karrinyup Shopping Centre 200 Karrinyup Road Karrinyup WA 6018
• Multiple Full Time Positions Available
• Store Hours: Monday to Fridy 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm
• Available to work from Tuesday to Saturday

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for:

• Experience in a customer facing role.
• Great communication skills that will help you build rapport and work with others
• Previous experience in a dynamic retail/ hospitality/sales environment is a bonus

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Karrinyup store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs. Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store in Karrinyup: G100 Ground Floor Shop Karrinyup Shopping Centre 200 Karrinyup Road Karrinyup WA 6018
• Part Time Position Available
• Store Hours: Monday to Fridy 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm
• Available to work on Thursday, Friday, and Saturday

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for:

• Experience in a customer facing role.
• Great communication skills that will help you build rapport and work with others
• Previous experience in a dynamic retail/ hospitality/sales environment is a bonus

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

You’ll never lose sight of one fact: maintaining world-class sales and service is crucial to our success. That’s a philosophy you’ll share with our customers and impart onto your team. You’re focused on creating solutions that have an incredible impact for our customers.

It is the Assistant Manager that helps bring this to life by leading our teams to provide quality customer service in order to maximise sales and drive outstanding customer service to our Telstra customers.  You will be a key team leader both when the store manager is present or absent.  You will coach and develop the next leaders in our business. 

Your responsibilities will include:

• Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.
• In the absence of the Store Manager you will own and lead the store to ensure a seamless transition.
• Responsible for induction of new team members and ongoing training.
• Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
• Lead the store’s performance to achieve sales and customer experience targets.
• Lead the store’s compliance against central operating standards and processes and manage performance to improve operational excellence.
• Resolve basic and complex store level customer complaints.
• Ensure adherence the agreed customer sales model within the store.
• Manage the shop floor to control customer flow and store traffic.
• Manage staff to customer demand and operational requirements.
• Coach and develop the next group of leaders for our stores.

This is a Permanent Full-Time role to be based in the South Eastern Suburbs of Melbourne reporting directly to the Store Manager.

Your training will take place across a group of stores in the South East.  We do this to ensure that we quickly grow your knowledge and give you a supportive community to work within.  Once trained we will place you in a store within the same region where you can start building the career you have always dreamt of.

To be successful in the role, you will have:

• Demonstrated people leadership experience in retail environments
• Outstanding communications skills
• Advanced understanding of customer needs and proficient in resolving customer issues
• Proven track record working within a high-pressure, high-pace, customer-orientated retail environment
• Advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in store
• Ability to successfully execute against key metrics (financial and customer)
• Ability to successfully create and action store improvement opportunities

The customer is at the centre of everything we do, every initiative you deliver, every solution you create, and every conversation you have, has the ability to impact and help our customers.  Are you able to inspire, motivate, coach and lead a team to think that way too?

Sounds like you?

If you have a passion for retail, a desire for a challenging career and can deliver a unique, memorable experience to our customers and your team every time they enter your store – a job at Telstra is for you!

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including in India where we’ve launched our new Innovation and Capability Centre (ICC) in Bangalore.

We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. Join us on this exciting journey, and together, we’ll reimagine the future.

Our Software Engineering teams are building a new platform to support Microservice APIs, developed by our teams of developers spread across the globe. We're using industry leading technologies and design principles to encourage best practice application design / development and operation, such as automation and CI/CD.

As a Data Engineer, you will develop, maintain, test and evaluate big data solutions within organisations and would also be involved in the design of big data solutions. You will plan, coordinate, and execute all activities related to the requirements interpretation, design and implementation of data analytics applications.

In this role, your key responsibilities are…

• Design and develop data analytics applications.
• Review vendor designs and recommend solutions based on industry best practices.
• Provide technical governance across data analytics solutions at Telstra.
• Assess and improve the efficiency and effectiveness of the data analytics application solutions to ensure user requirements and business objectives are met in a timely and cost-effective manner.
• Understand overall business landscape and develops innovative solutions to help improve productivity
• Coordinate with technical resource within and outside of Feature team.
• Monitor process of software configuration/development/testing to assure quality deliverable.
• Ensure standards of QA are being met.
• Review deliverables to verify that they meet client and contract expectations; Implement and enforce high standards for quality deliverables.
• Analyses performance and capacity issues of the highest complexity.
• Assists leadership with development and management of new application capabilities to improve productivity.
• Provide training and educate other team members around core capabilities and helps them deliver high quality solutions and deliverables/documentation.
• Design/develop user requirements, test and deploy the changes into production.

To be successful in the role, you must have…

• Degree level IT qualifications in Software or Systems Engineering.
• Minimum 3 years of experience in IT of building and supporting Data Engineering pipeline using Big Data Platform.
• Extensive experience using Hortonworks Data Platform.
• Experience in Apache Hive, Spark, Zeppelin and Ambari.
• Proven expertise of working on Azure Cloud using Databricks, Azure Event hub Flume/Kafka/Spark streaming, Azure Data Factory.
• Experience of using Informatica for ETL use cases.
• Experience of working in Azure DevOps and ARM.
• Experience of using Control-m to schedule data engineering workflows.
• Experience in designing solutions for multiple large data warehouses with a good understanding of cluster and parallel architecture as well as high-scale or distributed RDBMS and/or knowledge on NoSQL platforms.
• Experience in translating, loading and presenting disparate datasets in multiple formats/sources including JSON, XML etc.
• Good knowledge of NoSQL Databases/ HBase/ MongoDB.
• Experience in Programming: Java Spring Boot/ Scala/ Python / SQL and Multi-tenant databases.
• Strong problem solving and analytical skills.
• Demonstrated high level of written and oral communication skills.
• Proven high level of initiative, drive and enthusiasm with excellent time management and an ability to work under pressure.

Desirable to have experience on:

• Automation using PowerShell
• Rabbit MQ
• Jenkins
• Power BI
• REST API
• Salesforce

Our people in India will be at the forefront of technological change as they work collaboratively with, and learn from, world-class experts and have access to the latest training programs and insights for their field.

Alongside your work on leading edge projects, working with us means you'll have access to company perks and benefits that'll reward you for the great work you do. We’re growing, fast, and for you that means many exciting opportunities to develop your career with us at Telstra.

Interested?

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – your next step is to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

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