World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve our customers, clients and the community.

We're working hard to become a world-class technology & service organisation. With that in mind our team are responsible for analysing the life cycle of our products and forecasting demand and requirements necessary to shape how we do things to satisfy our customers.

In this role, you will work cross functionally to guide Cloud Sight product from conception to launch by connecting technical and business worlds. You will drive product and value proposition evolution through technical product development, support of sales and lifecycle management. You work with internal delivery teams to articulate customers and sales teams to feedback and features that will improve our customers and our products’ profitability.

As the Senior Product Specialist, you will be responsible for:

• Leading the technical deployment, lifecycle strategy and roadmap for Telstra Cloud Sight across all relevant segment channels
• Collaborating within the product team and other groups, and across the value chain to create a superior end-to-end customer experience across the product lifecycle
• Providing business input on security and regulatory compliance matters for the trials, lifecycle and incremental deployments
• Continually optimising the architecture to enable growth and drive profitability for Cloud Sight
• Leading, planning and execution of projects’ technical objectives involving clear documentation, strategy and path to optimise
• Ensuing clear direction is communicated to engineering and operations teams when defining and prioritising features, enhancements and customer requests
• Participating and embrace the ways of working mindsets and practices for the team

We are looking for someone with:

• Experience in product technology and global connectivity platforms
• The commitment in delivering an excellent online experience for our customers to manage cloud networking services
• Technical expertise in one of more of the following cloud technologies: AWS, Azure or GCP
• Excellent collaboration and stakeholder management skills in working closely with our development teams and stakeholders
• Technology expertise in building product roadmaps and leading design discussions

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Queens Plaza store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Queens Plaza: Shop 30 Queens Plaza 226 Queen Street Brisbane QLD 4000
• Casual position
• Store Hours: Monday to Thursday 9.00am - 5.30pm, Friday 8.00am - 8.00pm, Saturday 9.00am - 4.00pm, Sunday 10.00am - 3.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

It's time to do something you love, work with a purpose, and take on a challenge like never before. Meet Telstra, an iconic Australian, with a proud past and an even more exciting future, as it transforms to become a leading innovator in tech and telco of the future, and we’re just getting started.

What you’ll do:

The Assistant Store Manager will be accountable of leading inspiring and developing a team within the store to achieve sales targets, customer service targets and other key business objectives. This role is also accountable for the recruitment, coaching, succession planning, as well as direct team leadership.

• Leading a dynamic and energetic team in the delivery of sales targets
• Leading the team to deliver exceptional customer service through needs based customer service.
• Lead & Develop a high performing team with a team culture that is second to none, setting and delivering clear accountabilities and developing the capability in store.
• Recruitment, coaching and induction of new team members
• Leading and navigating change management processes and compliance to store procedures and policies
• Bringing to life plans that you and your team have developed to achieve key results.

About you:

• Proven track record in driving customer advocacy and sales success in a dynamic and challenging environment
• Previous people leadership and management experience
• You will bring energy, a desire for success, a natural will to be the best and a willingness to put your ideas and strategies to the test.
• Well-developed coaching and people management skills
• A high level of resilience and an ability to be agile

JOIN US!

It's no secret that we expect a lot from you. In return, we offer a competitive annual salary, ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits! 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Claremont store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Claremont: Shop T150, Claremont Quarter, St Quentin Av Claremont WA 6010
• Part-time position
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

As the Service Relationship Manager you will contribute to the retention and growth of a portfolio by providing the key delivery interface within Telstra and ensuring effective service delivery to customers.

As the Service Relationship Manager you will be;

• Managing a portfolio of customers using the service management framework
• The primary service relationship interface between customers and Telstra
• Planning and executing on the service management framework through service review meetings, service improvement and strategy plans and relationship health checks

To be successful in the role, you must have;

• Minimum of 5 years of experience as a Service Manager with customer facing service or relationship management experience
• Experience in Business Analytics to review ongoing service delivery and assurance activities and provide reports and insights
• Strong ability to establish and build ongoing relationships with customers and suppliers and a demonstrated ability to manage stakeholders across these groups
• Engaging the operational layer of the customers, interpreting customer requirements, meeting regularly with the Telstra Account teams to review customer profiles and future growth planning
• Implemented appropriate initiatives and improvement plans to achieve increased customer satisfaction

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

Interested? Apply Now!

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Queen Street Mall store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Queen Street Mall: 152 Queen St Mall Brisbane QLD 4000
• Casual Position
• Store Hours: Monday to Thursday 9.00am – 5.30pm, Friday 9.00am to 8.00pm, Saturday 9.00am to 4.00pm, Sunday 10.00am to 3.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We're an iconic Australian, with a proud past and an even more exciting future, as we transform to become a leading innovator in tech and telco of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

We're working hard to become a world-class technology & service organisation. With that in mind our team are responsible for analysing the life cycle of our products and forecasting demand and requirements necessary to shape how we do things to satisfy our customers.

We are seeking a Senior Product Manager that will focus on our international roaming and calling portfolio. In this role you will be responsible for:

• Defining the lifecycle strategy and manage a single product or portfolio of products including revenue, cost, capital expense, network capabilities and service performance across all channels to the market
• Working with market segments, using technical expertise to identify and develop innovative product development opportunities to maximise performance in the market, managing cross product and business unit impacts
• Demonstrating commercial acumen, analyse and identify product performance and market trends and manage commercial matters as they relate to the product or portfolio of products, including competitive threats and regulatory issues
• Developing and prepare product roadmaps, forecasts and plans as required
• Ensuring alignment of product and technology roadmaps and conduct product performance review

We are looking for someone with:

• An expertise in developing and executing strategies to eradicate customer pain points and drive growth
• Experience in product development and product management
• Agility to work with cross-business stakeholders and within a dynamic organisation
• A strong understanding and application of the Agile practice
• Related experience in international roaming and dialling

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

As a Product and Service Design Specialist, you will contribute to our digital transformation in our mission to transform our products, experiences, processes, technology and how we operate. Delivering our customers unrivalled experience of exceptional service, value and flexibility.

Key Responsibilities as a Product and Service Design Specialist are…

• Thorough development and deployment of world class solutions enable performance that helps Telstra achieve its strategy and goals
• Providing solution that achieve Quality Time Cost principles, considering modern learner principles and the unique business ecosystem.
• Apply customer centric digital and non-digital product design and management skills to create and curate products and services based on deep customer analytics and leveraging the technical expertise within Telstra and partners
• Annual planning, program performance, quality assurance, budget tracking
• Stakeholder liaison and the implementation of continuous improvement initiatives to ensure project objectives are achieved. 

To be successful in the role, you must have…

• Experience indirectly leading a team and concurrently being accountable for a program of work 
•  Demonstrated ability to perform in high-pressure, deadline critical situations and solve complex problems 
•  Strong engagement, relationship / stakeholder management 
•  Significant experience working with senior stakeholders and successfully work in a matrix corporate 
• Strategic business consulting/partnering to influence and lead the conversation based on insights  
• Excellent research and analysis skills with the ability to translate research and ideas into practical and tangible outcomes that brings industry best practice to their projects and/or the their team
•  Demonstrate a knowledge of Organisational Development and learning frameworks and principles  
• Excellent organisational skills, ability to plan, prioritise and deliver results in a busy  environment
•   Demonstrated ability to work collaboratively with others and horizontally to integrate solutions into  processes, systems, and culture 
• Strong planning and Project Management experience and skills 
• Excellent administration and strong written and verbal communication skills 
• Experience of managing large enterprise programs
• Advanced Office 365 skills, in particular Excel, powerpoint 
• Facilitation experience 

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

"World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve our customers, clients and the community.

As the Procurement-Senior Specialist, you'll be

• Manage the relationship with suppliers and in conjunction with all internal business partners.

  Identify, select and contract with new suppliers in new and existing markets based on product, sales and operational requirement.

• Lead the supplier relationship to ensure best value is achieved for Telstra and the supplier
• Prime point of engagement for supplier for both Telstra and supplier commitments and negotiations on buy-side
• Accountable for:
  • Ensure that Telstra has a competitive stance in market to increase profitable sales win rates (project manages buy-side of selected sales RFPs / complex deals – criteria to be agreed)
  • Ongoing supplier budget (responsibility) and spend to PSDD thresholds (including validating ons / offs and rebates)
  • Leads governance, including refreshed business in class program, digital roadmap and demand and supply mgmt. (in conjunction with SM&D and BI&P)
  • Ongoing cost reduction management for renewal inventory (in conjunction with BI&P)
  • Overall management of supplier / Telstra obligations, and owning programs to uplift performance

To be successful in the role, you must have;

• Minimum 10 years of global procurement and supplier management experience in Telecommunications industry
• Proven success managing telco suppliers and international contracts
• Proven understanding of Transmission/Transport & IP technologies
• Degree level education in relevant subject. Preferred disciplines include: Supply Chain, Business Studies, Engineering or Computer Studies

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

Interested? Apply Now!

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex