Belong is full of customer loving, product shaping, market creating and technology building people; passionate about making things straight forward for our customers. If this sounds like you, we’d love to hear from you!
 

Our team focus on resetting our cost base by simplifying our products, tools and ways of working, and fundamentally reducing service demand from our customers. 

Role Purpose:

The Retention role is designed to  strengthen and retain customer relationships through meaningful and transparent conversations when expectations are not met, reduce the amount of cancellations to maintain customer base, reduce complaint volume associated to cancelation requests and improve the quality of the service provided to our customers via capturing data around complaint and cancellation requests

As a Customer Retention Specialist, you will be responsible for:

• Efficiently managing Inbound and Outbound work from customers requesting cancellation.
• Using problem solving and negotiation skills to resolve customer issues and retain customer’s account.
• Creating opportunities to up/cross sell Belong products and services where in the interest of the customer.
• Maintaining high customer retention rate for Belong while keeping customer interests in mind.
• Taking ownership of customer complaints and resolve the root cause of the problem preventing it from it happening again.
• Identifying future problems and prevent them for happening to ensure first call resolution
• Identifying areas of improvements in customers journey of all products, process flows and escalate to direct manager.
• Identity processing, knowledge gaps that are leading to customer cancellation.
• Liaising with products and other contact centre teams to escalate issues impacting customer accounts.

To be successful in this role you should have:

• Strong experience in Retention preferably in a Telecommunications environment
• Demonstrated analytical and organizational skills
• Working knowledge on the retention methodologies and the lifecycle of Belong

JOIN US!

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. And, in case you hadn't heard, we champion flexibility and flexible working in all our roles.

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.
 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

Telstra Enterprise is a growth engine for Telstra, focused on providing global business customers of all sizes with industry-based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise. In this way, we empower our customers to harness the opportunities created by technology and respond to the digital disruption that is underway across virtually every part of the economy.

As our Service Manager- Specialist, you’ll:

• Act as the key customer manager within the Customer Success and Delivery team, accountable for all aspects of service management to Telstra Enterprise customers.
• Build strong and trusted relationships with customers to understand their business, direction and value drivers and use this knowledge to ensure they can meet their business outcomes to drive high levels of customer satisfaction
• Proactively support Enterprise customers and be a single point of contact for all Telstra service issues
• Ensure all Telstra service management obligations are achieved, with customer satisfaction targets met or exceeded
• Potential career forward will be Service Delivery Manager, Senior Service Executive and Project Manager.

To be successful in the role, you’ll bring:

• Excellent demonstrable customer facing skills and be professionally presented
• Strong proven track record in managing external customer relationships
• A good working knowledge/ demonstrable in-depth understanding of ITIL and its application
• Strong demonstrable experience in service delivery in a medium to large services organisation
• Good commercial acumen
• Proven ability to interpret information and provide informed analysis.
• Proven ability to manage operational fault resolution while issuing customer updates.
• Demonstrated understanding and use of Service Management systems.
• A high level of organisation, responsibility, self-motivation and personal commitment.
• Proven awareness of the information technology & telecommunications industry.

If you're excited about the opportunity to be part of vibrant team, committed to delivering amazing experiences for our customers – this could be the role for you!

A career at Telstra can lead down many paths. There is a variety of roles to suit all sorts of skills, but you will also have the chance to learn from the best people every day. Not only will you be rewarded with a competitive salary package but there are a range of lifestyle products and services that you can access through our rewards program, options to purchase additional leave, paid parental leave and the list goes on. And in case you haven't heard we're well known in the market for our best in class flexible working practices.

If you've got the skills and drive, then we've got the opportunities to take you much further. A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger. Apply now and come and join in the excitement of what the future can be.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Adelaide. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.

Adelaide call centre operates 24/7 and are rotational shift based to meet the business needs.

We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Adelaide.

To be successful in this role, you will:

• Efficiently connect all emergency calls to Police, Fire or Ambulance
• Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
• Be able to commit to a 24/7 shift based roster that includes weekends, nights and public holidays. Please note: We currently have a number of positions available for those willing to work overnight
• Manage your own work performance to meet set objectives
• Ensure every customer is treated with an empathetic approach
• the Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

• High volume Contact Centre Experience
• Computer Literacy skills
• High Resilience Level and the ability to cope well under pressure
• Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Interested? Apply Now!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

The role takes the lead on analysing and interpreting data, including market trending, win/loss outcomes, sales patterns, segment performance to identify and recommend optimal pricing outcomes, in collaboration with Telstra Pricing Architects, Product Managers and Marketing.

The role performs complex econometric/price modelling for input into strategic pricing and product reviews, performance and outcome assessments, and opportunity identification to feed Pricing development activities. Working closely with marketing, this role will also be responsible for defining and managing the pricing aspects of Competitive Intelligence and will take the ownership for the development and management of a current market intelligence database to aid in marker-relevant pricing decisions.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Our team span from, creatives, strategists, production, and subject matter experts who work on some of the most exciting projects our business can offer. You could transform the way a function operates or how our people engage with our customers. Maybe you’re helping to design revolutionary self-service eCommerce platform but one thing’s for sure, wherever you’re based, you’ll add to projects that transform peoples’ lives and do work that improves the customer experience.

This opportunity will see you outperform in key segments where you will be winning, retaining, and growing our customers base with our simple modular plans, a ‘whole of customer’ approach, strong brand and local market execution and effortless customer experiences that are digitally led.

As a Retention SME, you will be responsible for:

• Efficiently managing Inbound and Outbound work from customers requesting cancellation.
• Using problem solving and negotiation skills to resolve customer issues and retain customer’s account.
• Creating opportunities to up/cross sell Belong products and services where in the interest of the customer.
• Maintaining high customer retention rate for Belong while keeping customer interests in mind.
• Identifying areas of improvements in customers journey of all products, process flows and escalate to direct manager.
• Identity processing, knowledge gaps that are leading to customer cancellation.
• Liaising with products and other contact centre teams to escalate issues impacting customer accounts
• Taking ownership of customer complaints and resolve the root cause of the problem preventing it from it happening again.
• Identifying future problems and prevent them for happening to ensure first call resolution.

To be successful in this role you should have:

• Strong experience in Retention preferably in a Telecommunications environment
• Demonstrated analytical and organizational skills
• Working knowledge on the retention methodologies

JOIN US!

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. And, in case you hadn't heard, we champion flexibility and flexible working in all our roles.

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.

 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

About the role:

Working as part of our team at the Telstra Store Southland, you will:

• Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
• Monitor the store’s performance to achieve sales and customer experience targets.
• Monitor the store’s compliance against central operating standards and processes, and manage performance to improve operational excellence.
• Resolve basic store level customer complaints.
• Ensure adherence the agreed customer sales model within the store (E.g. Telstra Branded Experience).
• Manage the shop floor to control customer flow and store traffic (e.g. EFM)
• Manage staff to customer demand and operational requirements.
• Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.
• In the absence of the Store Manager, act as manager ensuring the team maximises sales opportunities, provides customer service in line with company standards, and maintains store cleanliness and presentation standards.
• Responsible for induction of new team members, all core and ongoing training.
   

  Some of the specifics
  Telstra Store Southland, Westfield Southland Shop 3055-3056 1239 Nepean Hwy
  Full time position
  Store Hours: Monday to Wednesday 9:00am to 5:30pm; Late night on Thursday and Friday 9pm

Essential Qualifications:

• Demonstrated people leadership experience in retail environments
• Advanced understanding of customer needs and proficient in resolving customer issues
• Proven track record working within a high-pressure, high-pace, customer-orientated retail environment
• Advanced ability to execute business improvement initiatives, and support the change agenda in store
• Ability to successfully execute against key metrics (financial and customer)
• Ability to action store improvement opportunities
   

Highly Desirable:

• Previous leadership experience in similar role leading high performing teams would be preferred
• Sound analytical and conceptual skills with the ability to resolve problems in store
• Identify process and procedure improvement opportunities within the store
• Ability to influence teams to achieve desired outcomes
• Operational management experience

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!
 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

We never lose sight of one fact: maintaining world-class sales and service is crucial to our success. That’s a philosophy you’ll share, whether your customers are consumers, business, enterprise or government. We’re focused on turning product and technological innovations into solutions that have an incredible impact on our customers and clients.

As a Client Executive in the Telstra Enterprise team, you will have a direct impact on Telstra Enterprise’s strategy to put our customers at the centre of our business. You will also contribute to Telstra’s T22 strategy by identifying high-value, high-profit solutions for Telstra’s Enterprise and Government Clients.

As a Client Executive, you'll be:
• Establishing/Managing strategic customer relationship/s and ongoing development of relationship/s to achieve customer satisfaction including, executive level customer contact plans across multiple business units
• Managing significant internal and external stakeholder management issues
• Developing and managing a Telstra Executive contact strategy
• Achieving Revenue and Sales Objectives for a defined portfolio of strategic customers
• Developing, leading and implementing the account strategy via the relevant account plans and portfolio plan including the forming of commercial judgment relating to cross BU impact, competition issues and commercial trade-offs required to achieve the sales strategy
• Communicating with deep technical acumen the value of Telstra ICT, security, workplace and application solutions, and to articulate the client benefits
• Driving significant new ICT, security, workplace and application services business opportunities to Telstra
• Establishing a deep knowledge of the client, operating as an industry leader and provide incisive business insights on ICT matters for their clients
• Engaging in commercial, business level and technical discussions to support and educate clients on new technology

To be successful in the role, you'll need to have:
• Extensive experience in Account Management, Sales or Business Development in a B2B environment
• Proven experience in selling software/technology sales, telecommunications or services to C-level executives

•Extensive ICT, security, cloud, workplace and applications sales experience.
• Highly skilled in verbal and written communication in order to interpret, analyze, and solve customer needs
• A good team player
• Quick to adapt in changing business needs and process

• Exposure in Government, Health, Emergency Services, Transportation and Utilities would be highly regarded

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

Interested? Apply Now!
If you're excited about the opportunity to be part of team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

A taste of what the role entails:

As a B2B Marketing Specialist, you will have the opportunity to market world class technology innovation that helps our customers address the business challenges they face every day – equipping them to succeed in a rapidly changing business landscape.

You will work alongside the Campaign Manager and the Product Owner to support the development and implementation of program strategies into integrated, multi-channel campaign strategies and tactics in order to drive prospect to customer lifecycle engagement, and most importantly, driving pipeline and revenue results.

Typical responsibilities would be:

•  Assisting in marketing planning, developing measurable marketing campaigns that leverage marketing automation tools to drive customer lifecycle engagement including lead generation, lead nurturing and customer loyalty marketing

•  Selecting channel strategies: understanding various channels to promote and sell our products and services

• Investigating the needs of the end user: empathising with the customer to develop a deep understanding of their needs, behaviours and goals and synthesising research to generate insights and recommendations

• Campaign execution: optimising project and campaign execution to ensure we efficientl build stronger, long term relationships with our customers

• Shaping marketing ideas and creative: shaping ideas and creative to drive disruptive, targeted and compelling projects and campaigns

• Generating marketing insights: generating and leveraging a wide variety of insights and stakeholders to understand our market position, uncover commercial opportunities and drive differentiated marketing activity

• Developing marketing strategies: developing a range of options and refining commercially viable strategies with others to guide our marketing teams and agencies

• Collaborating with various key stakeholders across the business and at external agencies

Ideal profile:

• The right person for this role will bring a proven track record in B2B Marketing and multi-channel Campaign Management experience. (3-5 years’ experience in B2B marketing)

• You will have experience in marketing automation tools such as Eloqua or Marketo.

• You will have experience working with multiple internal and external stakeholders and in virtual teams.

• You have demonstrated ability to achieve KPI's and marketing objectives.

• You will have experience in reporting on campaigns and marketing activities.

• You will be an organised, motivated self-starter coupled with a natural ability to communicate and deliver a clear vision at all levels to ensure your success in this role

• Because the customer is at the centre of everything we do, every initiative you deliver, every solution you create, and every conversation you have, has the ability to impact and help our customers.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex