Who We Are:

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

Our Vision:

Adding to Telstra's portfolio of well-known Australian organisations, Defence has signed a $1.1 billion agreement with Telstra for the provision of telecommunications services.

The agreement will enable Defence to transform its communications technology including better integrating fixed telecommunications with satellite and tactical networks.

Telstra's aim is to deliver technology that can become the backbone of Australian Defence for the next decade and beyond. The agreement represents the largest customer undertaking in Telstra's history and will support military operations at home and abroad.

We are seeking the most talented people to transform the Defence communication network and take it into another dimension.

The Role:

The role requires an expert knowledge in technology solutions gained through proven experience of concepts, practices and principles of this discipline. A detailed understanding of other IT practices and how they need to integrate with technology solutions must augment this knowledge.

This role entails solving problems of high complexity through the leadership of technical teams to analyse, synthesise potential solutions and test/deploy technical resolutions.

The expert in this role will demonstrate compliance to ITIL processes, including but not limited to: Change Management, Incident Management and Event Management.

This role is also high on building, maintaining and influencing stakeholder relationships and having clear evidence of the ability to produce leading edge network solutions to major business requirements is essential.  

The role holder will possess high levels of IT technical expertise, combined with significant business depth and vision.

Requirements:

• University degree in Engineering with 7 years practical experience, or equivalent industry experience;
• Proven experience in defining and delivering complex Fixed Networking projects for Large Enterprise and Service Providers including experience in security networks (firewalls, security by design and encryption);
• Skills and experience across the full project lifecycle in Networks and Telecoms;
• You should rate across all key competencies - LAN, WAN, wireless, 3G/4G, DC switching, multiple vendors and integration, as well as certifications/qualifications (e.g. CCDA/CCDP/CCIE etc.);
• Network Hardware - All major Cisco hardware and IOS and CAT IOS, Extreme, Juniper, F5, Checkpoint, Cisco Wireless;
• IP Routing & Switching - Expert knowledge of IP Routing and switching. Extensive experience in all the major routing and switching protocols, such as BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, ATM, MPLS/Tag Switching, and Data Link Switching;
• Data Network: Routing Protocols – BGP, EIGRP, IP Multicast, and OSPF; WAN Technologies - Frame Relay, ISDN, ADSL.QoS - Classification, Congestion Management, Queue Management, Traffic Shaping and Policing Tools, Link Efficiency Mechanism;
• Skills and experience across the full project lifecycle in Datacentre and IT Infrastructure;
• You should rate across all key competencies - DC design, power, cooling, UPS, generators, servers, storage and network, as well as deep vendor certifications (e.g. CCNP/CCDP/CCIE Switching, MCA/MCITP, VMware); Operating Systems – Microsoft and UNIX based;
• Experience in a Defence communications environment.

Candidates must hold a current clearance to be considered. This role will require you to hold and maintain an Australian Government NV1 security clearance.

Benefits and Career Path:

Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

Telstra is a diverse and inclusive organisation - women are highly encouraged to apply! A career at Telstra can lead down many paths. There is a variety of roles to suit all sorts of skills, but you will also have the chance to learn from the best people every day. There are a range of lifestyle products and services that you can access through our “My Rewards” program, options to purchase additional leave, paid parental leave and the list goes on. And in case you haven't heard we're well known in the market for our best in class flexible working practices.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Telstra, it's how we connect

Key Accountabilities

• Manage the end-to-end workflow feedback process from identification of the issue until its successful closure.
• Review all workflow related feedback coming from various channels and provide recommended actions to address potential issues.
• Identify deployment issues in real time and ensure that all actions are communicated to the team in a timely manner to ensure resolution of all issues.
• Assists in the development and testing of  workflow changes in various environments.
• Assist SMEs to develop communication pieces to inform consultants on new capabilities and workflow changes.
• Work in close cooperation with the Contact Centres to understand and improve the customer experience, and to determine the impact of potential workflow improvements.
• Assists in managing workflow tools’ operational health following the outage management process.
• Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation.

Qualifications/experiences

• Process mapping
• Feedback review and analysis
• Solving problems of moderate complexity
• Maintaining stakeholder relationships

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

TEAM

As part of Telstra's Procurement team, you get to play a major role in striking the best value deals with the right suppliers for Telstra and its customers. The team manage around 1800 contracts with over 6000 businesses, from small businesses in remote Australia to some of the world's biggest names like IBM, Google and Ericsson. 

Our Procurement team is evolving to meet the strategic requirements of our business. We are motivated to be agile, nimble and trusted advisors to manage our core whilst looking ahead strategically to support the growth areas of our business.

ABOUT THE ROLE

As a Procurement Specialist, the purpose of the role is to enable our Telstra Network business units to operate in a commercially astute and agile way across the Wireless and Wireline environments through effective supplier, category and stakeholder management.

 Band 3 Procurement Specialist - Network Solutions (2).doc

SOME OF THE SPECIFICS AND KEY ACCOUNTABILITIES

• Supporting our stakeholder’s requirements in line with the Telstra vendor management and strategic sourcing processes, and in a timely and accurate manner
• Building effective relationships with vendors who have complex sourcing agreements with Telstra, and managing these relationships to facilitate successful commercial outcomes
• Understanding and applying the commercial terms that underpin the arrangements and agreements
• Working with cross-functional Sourcing teams; and assisting in the sourcing of services for Telstra
• Creating, preparing and managing procurement based initiatives to support the business, which will include negotiating and contracting with suppliers, in line with strategic sourcing processes
• Act as interface between Telstra and assigned vendor(s) portfolio
• Reducing and/or containing total cost whilst improving the overall quality of services purchased
• Managing and improving the effectiveness of the vendors to ensure performance criteria and targets are achieved
• Negotiating and contracting with suppliers to maximise the commercial outcomes for the internal BU customers
• Assist in the strategic sourcing process as procurement subject matter expert
• Participate in the implementation of the agreement
• Review and analysis of supplier performance, ensuring effectiveness of suppliers and contract KPI’s are achieved
• Development and maintenance of relationships with Network suppliers across the Wireless and Wireline portfolios and ongoing management of the commercial relationship with these vendors
• Work closely with Business units to deliver required business outcomes on a timely basis, taking into account risk profile, understanding the customer needs and adding value to their business
• To ensure appropriate methodologies are applied and implemented to all procurement initiatives.
• Participate in negotiation of commercial outcomes
• Manage escalations and reporting to Senior Management/Stakeholders
• Manage issues relating to Contract Deliverables including performance and accountability to product or service
• Managing Administration relating to all contracts
• Adherence to reporting cadence and data recording
• Lead subject matter expert engagement for Procurement and Sourcing activities for the Network Solutions Team
• Proactively research and source market information pertaining to the Telecommunications industry

WHAT YOU'LL BRING

• Relevant Degree with 2-3 years practical experience in a related work environment
• Background in Network Solutions with an understanding of the complex engineering requirements related to consumer, mobility, media, transport and routing, wireless, fixed and cloud environments
• Delivery and network commercial engineering is highly desirable

Roles at this level are regarded as experts who will be capable of dealing with a range of moderately complex issues often requiring them to participate in designing or developing solutions, or resolving issues that will be implemented by Operational employees.

SOUNDS LIKE YOU?

If you have the drive and passion for delivering a brilliant, memorable and unique customer experience, and are excited by the opportunity to be part of a team where you're trusted to deliver, empowered to achieve, and developed to reach your full potential – this could be the perfect role for you!

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Telstra is Australia’s leading telecommunications and information Services Company, offering a full range of communications services and competing in all telecommunications markets. As one of Australia’s most iconic brands, we value and respect our staff, offering a collaborative, supportive and flexible working environment, where you are empowered to develop your career.

An exciting opportunity exists for an experienced Business Support person, to provide high level administrative support to the CEO Office Team.  The CEO Office’s purpose is to support the CEO so his time is well managed and the office runs effectively and efficiently, allowing him to focus on his priorities.

The Business Support role is a critical member of the broader CEO Office Team and provides a diverse range of administrative support services to the office and interfacing stakeholders.  This role is a frontline face to and for the business and builds effective working relationships both internally and externally.  As such, a highly organised, team oriented individual with well-honed communication skills is essential. 

Key Accountabilities:

Customer Liaison

• Consistently monitor, review and accurately allocate all inbound email traffic within the CEO Office mailbox.
• Provide responsive and professional reception support for the Office by responding to all inbound calls and guests/visitors to CEO floor.
• Consistently monitor and effectively route, all inbound whitemail, mail, and email for the Office.
• Proactively monitor, assess with high attention to detail, acknowledge customer correspondence and route inbound CEO Complaint correspondence to the appropriate teams.
• Where required, monitoring, acknowledging and managing the flow of CEO Correspondence items received, with a high attention to detail.

Office Administration

• Coordinating with your team, collate and prepare with a high attention to detail, CEO daily, weekend, trip and key engagement papers for review, approval and information.
• Responsively manage meeting room and spare office bookings for CEO floors.
• Regularly monitor and procure all related office supplies including, general and CEO specific stationary and beverages and key food items.
• Coordinate couriers and transport requirements as needed.
• Provide support to the team as required for expense processing and creation/maintenance of purchase orders.

Office Facilities Administration

• Proactively own and manage the effective procurement and maintenance of key materials, stock and equipment for CEO offices.
• Be a key point of contact for the CEO floor as Building Management Liaison Officer (BMLO). BMLO duties involve communication to stakeholders and auditing of floor access. 
• Proactively monitor and ensure facilities are appropriately maintained at all times, including direct liaison with building and facilities management.

Written and Verbal Communication

• Establishing and maintaining positive, effective relations with all stakeholders and customers of the Office
• Collecting data and providing support/assistance in the preparation and production of commercially sensitive reports and presentations

Personal Development

• Proactively owning personal development, aligned with business and personal career goals
• Proactively seeking to positively challenge the status quo and innovate/improve the operating environment

Managing Escalations / Delegating

• Escalating/redirecting (where appropriate) urgent issues and complaints to most appropriate senior executives, ensuring the CEO and relevant stakeholders are kept abreast of details or outcome 

Compliance

• Comply with Telstra Business Principals, Values, Code of Conduct and policies and procedures

Customer Experience

Act as a role model for the organisation by making your customers (both internal and external) at the heart of what you do.

Required Experience:

• Exceptional organisational and communication skills are required, as a high level of autonomy is expected
• Occupants would typically have previous experience in Business Administration, Customer Service or relevant Business related skills within a corporate environment
• Strong reputation in providing professional, responsive administrative support to executive-level stakeholders
• Applying sound knowledge of the business, stakeholders (internal and external), and operating environment in delivering services involving:
• Complex diary, schedule and travel management
• Various types of correspondence and message management
• Preparation and records management of commercially sensitive and legally privileged material
• Proficient use of relevant software and systems, including Microsoft Office suite
• Providing guidance on utilisation of self-service tools and office support services.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

The world around us is changing, and hopefully you've noticed that Telstra is changing too. Networks is responsible for the planning, design and construction of Telstra's World Class Networks and products across fixed, wireless and media. This ensures we continue to deliver new and innovative products to our customers in order to maintain our position as Australia's leading telecommunications provider.

Consumer Mobility is responsible for Networks lead development of Wireless and Consumer Products, as well as the technology management of a number of Networks platforms. The team work closely with Telstra's sponsors to develop, launch and maintain consumer products, including developing and testing new international roaming arrangements with other operators.

As the General Manager – Test & Quality, you will lead a high performing team providing functional leadership in the verification, testing, integration and deployment of consumer products and devices. In addition to approving suitability for deployment of fixed and mobility consumer devices, you will manage regression testing of all technologies and products within CPE. 

With your experience in customer/vendor negotiation environments and strong influencing skills, you will achieve stakeholder consensus and devise options for systemic issues. As a commercially strong leader, you will drive continuous improvement of testing methodologies and processes increased Customer Advocacy. Solid experience of running a testing environment and proficiency in automation will stand you apart.

We’re at the heart of technological change and we’re helping make it happen by connecting everything to everyone. As Telstra evolves, so will you. Here you’ll work on great things that matter.  It’s stimulating, varied and challenging – its work you can be proud of.  

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

CONNECT WITH TELSTRA

We're putting the customer at the heart of everything we do and finding new and different ways to help people connect. And as part of our network of Telstra Stores around the country, you'll be doing just that – helping our customers connect: faster, better and smarter.

THE ROLE WITH US

Our Store Leaders have an amazing opportunity to create a team culture that will provide the ultimate experience in customer service. You will lead, inspire and develop store staff to achieve store profit including sales targets, customer targets, team metrics and operational execution.

As a business, we already have a world-class store format with an interactive environment for customers to experience new products and services. We continue to invest in our people, and right now we need the very best people in store and to be Leaders of the future.

Key responsibilities include

• Lead the development and management of the store business plan & business initiatives to meet and achieve store targets for a 12 month period
• Achievement of expense budget including labour expense
• Achievement of customer targets and the resolution of escalated customer issues and complaints in store
• Leadership of day to day in store operations KPIs
• Available to work 7 days a week and a rotating roster

Our customers deserve the very best, so you'll always be encouraging your team to improve the way we do things. With one eye assessing the latest technology and thinking how innovations can boost your store's performance, the other will be focused firmly on rewarding your team for their ideas and initiative.

WHAT YOU'LL BE DOING

• Demonstrated 5 years extensive experience in a team leadership
• Superior retail skills and demonstrated business success in sales leadership
• Proven ability to be successful in a complex business environment
• Experience in development of business plans to achieve results

We reward our team beyond the dollars they earn or salary package they choose. There is a range of lifestyle products and services that you can access just by working here.

If that sounds like you, then apply now and get ready to take your career at Telstra to the next level.

Connect with what you love!

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

TEAM

As part of Telstra's Procurement team, you get to play a major role in striking the best value deals with the right suppliers for Telstra and its customers. The team manage around 1800 contracts with over 6000 businesses, from small businesses in remote Australia to some of the world's biggest names like IBM, Google and Ericsson. 

Our Procurement team is evolving to meet the strategic requirements of our business. We are motivated to be agile, nimble and trusted advisors to manage our core whilst looking ahead strategically to support the growth areas of our business.

ABOUT THE ROLE

As a Procurement Specialist, the purpose of the role is to enable our Telstra Network business units to operate in a commercially astute and agile way across the Wireless and Wireline environments through effective supplier, category and stakeholder management.

 Band 3 Procurement Specialist - Network Solutions (2).doc

SOME OF THE SPECIFICS AND KEY ACCOUNTABILITIES

• Supporting our stakeholder’s requirements in line with the Telstra vendor management and strategic sourcing processes, and in a timely and accurate manner
• Building effective relationships with vendors who have complex sourcing agreements with Telstra, and managing these relationships to facilitate successful commercial outcomes
• Understanding and applying the commercial terms that underpin the arrangements and agreements
• Working with cross-functional Sourcing teams; and assisting in the sourcing of services for Telstra
• Creating, preparing and managing procurement based initiatives to support the business, which will include negotiating and contracting with suppliers, in line with strategic sourcing processes
• Act as interface between Telstra and assigned vendor(s) portfolio
• Reducing and/or containing total cost whilst improving the overall quality of services purchased
• Managing and improving the effectiveness of the vendors to ensure performance criteria and targets are achieved
• Negotiating and contracting with suppliers to maximise the commercial outcomes for the internal BU customers
• Assist in the strategic sourcing process as procurement subject matter expert
• Participate in the implementation of the agreement
• Review and analysis of supplier performance, ensuring effectiveness of suppliers and contract KPI’s are achieved
• Development and maintenance of relationships with Network suppliers across the Wireless and Wireline portfolios and ongoing management of the commercial relationship with these vendors
• Work closely with Business units to deliver required business outcomes on a timely basis, taking into account risk profile, understanding the customer needs and adding value to their business
• To ensure appropriate methodologies are applied and implemented to all procurement initiatives.
• Participate in negotiation of commercial outcomes
• Manage escalations and reporting to Senior Management/Stakeholders
• Manage issues relating to Contract Deliverables including performance and accountability to product or service
• Managing Administration relating to all contracts
• Adherence to reporting cadence and data recording
• Lead subject matter expert engagement for Procurement and Sourcing activities for the Network Solutions Team
• Proactively research and source market information pertaining to the Telecommunications industry

WHAT YOU'LL BRING

• Relevant Degree with 2-3 years practical experience in a related work environment
• Background in Network Solutions with an understanding of the complex engineering requirements related to consumer, mobility, media, transport and routing, wireless, fixed and cloud environments
• Delivery and network commercial engineering is highly desirable

Roles at this level are regarded as experts who will be capable of dealing with a range of moderately complex issues often requiring them to participate in designing or developing solutions, or resolving issues that will be implemented by Operational employees.

SOUNDS LIKE YOU?

If you have the drive and passion for delivering a brilliant, memorable and unique customer experience, and are excited by the opportunity to be part of a team where you're trusted to deliver, empowered to achieve, and developed to reach your full potential – this could be the perfect role for you!

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

At Telstra, we believe in the power of technology in creating meaningful connections, whether it's our customers interacting with us in an innovative digital environment or our teams having access to the right platforms to enable an amazing customer experience.

The Senior Business Analyst role under the Credit, Fraud and Payments Episode falls within the Credit, Fraud and Identity function of the newly formed Channel Technology Development organisation.

In this role you will provide the business, commercial and/or technical support required for decision making and strategic direction setting within the overall Credit, Fraud & Payments program of work.

What you’ll do

• Act as a Subject Matter Expert in Credit, Fraud & Payments Technology Capability and provide coaching as appropriate.
• Conduct research, modelling, forecasting, measuring and reporting to support business decisions, including awareness of best practice.
• Perform analysis and recognise patterns in complex processes and procedures to initiate improvements and solutions to Credit, Fraud & Payments processes and systems that will:
  • Reduce operating costs
  • Reduce fraudulent activity
  • Improve customer experience
• Support increasing sales volume across all retail channels
• Contribute to the development & maintenance of intellectual property for the business area
• Achieve the delivery of defined project activities within prescribed parameters and agreed budget
• Provide business case development, commercial analysis and problem solving services
• Develop requirements and engage the business to develop supporting processes and knowledge content
• Identify and drive solution definition for opportunities and gaps within current programs

About you

• A degree in Business, Engineering or IT is highly desirable but not essential subject to experience
• Business Analysis and previous experience in Credit, Fraud or Payments capability, systems and processes within a telecommunications, financial services institution or large corporate is preferred
• Experience designing and developing new business capabilities through major technology programs using Agile methodology is an advantage
• Experience in Consultancy, Business Strategy and/or Operational Improvement is an advantage

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

At Telstra, we believe in the power of technology in creating meaningful connections, whether it's our customers interacting with us in an innovative digital environment or our teams having access to the right platforms to enable an amazing customer experience.

This role contributes to our customer experience improvement plan and strategy by helping to ensure we have robust NPS metrics, reporting and analytics as well as targets to help achieve company customer experience goals.

This is an exciting and versatile role which combines your advanced analytical and reporting skills with stakeholder engagement and communication skills.

In this position you will need to effectively solve the continuing problem of how to effectively present rigorous quantitative results – and the supporting analyses – to a diverse range of internal audiences.  The incumbent will need to have the maturity and business experience to be able to relate effectively to senior Telstra executives, so that the actionable insights emerge clearly and credibly, are well-aligned to business goals, and are never overshadowed by the supporting technical framework.

What you’ll do

• Deliver robust NPS measurement by adhering to business rules, process and CE principles and policies.
• Deliver auditable NPS metrics inclusive of ongoing risks assessment and registry, control development, deployment and reporting. This will require cross business communication and stakeholder engagement.
• Deliver reporting and analysis to help the CE office and the business to drive improved customer experience.
• Present analysis or project findings to business stakeholders including senior management

About you

• Demonstrated experience in customer experience analytics and insights
• Hands on experience in translating complex data into meaningful insights
• Demonstrated experience of SAS Enterprise guide
• Degree in Business or Quantitative discipline (statistics, mathematics, finance)
• Superior communication and presentation skills
• Stakeholder negotiation and management skills
• Experience in the Telecommunications or ICT industry will be an added advantage

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

Telstra Digital

We're growing our team and have an exciting opportunity for two experienced Digital Data Analyst, to join our Deep Learning team and Digital Insights, Analytics & Reporting team.

In Telstra Digital we're transforming the way that customers interact with us by designing and delivering world class experiences across our digital tools and platforms that reduce customer effort while optimising the customer experience. Our Personalisation & Targeting team is focused on attracting and driving the right traffic through to our digital assets to ensure the content they see is personalised and relevant.

About the role

This role will be focussed on leveraging Telstra’s rich data asses, using predictive analytics, automation and machine learning to create real time deep learning experiences and transactions for our customers.  You will be working in conjunction with a number of stakeholders across BigData, Products and Chief Marketing Office in order to define, develop and execute the digital data strategy for personalised digital journeys.  You will be responsible for growing the volume of customers that can be identified and profiled within digital channels and assist to share this data across channels for omni-channel success. 

Key responsibilities include;

• Using data extraction and cleansing techniques to identify data sources which can contribute to improved customer experiences
• Ability to leverage customer insights and campaign results to identify new targeting opportunities for acquisition prospects, under indexing segments, cross-sell and recontracting
• Providing regular sales & personalisation campaign performance insights to the key stakeholders, in order to help optimise the sales funnel and personalisation campaign performance
• Supporting weekly/monthly Executive BPR reporting and automating the dashboards using data visualisation tools like Tableau, DOMO etc.
• Developing and managing the data requirements for a portfolio of personalised experiences to be executed via Adobe, Unica, Optimizely etc
• Supporting the BigData identity program to increase the volume of digitally identifiable customers and expand the range of CRM and behavioural data available to target
• Applying automation techniques to continuously identify and respond to data patterns and triggers

What you’ll bring

To be successful in this role, you will have:

• 2+ years’ experience in analytics, data science, programming/coding
• A solid understanding of the levers to achieve campaign effectiveness when targeting desktop, tablet, mobile and apps
• Expert knowledge of using SQL for extracting, cleansing and analysing data
• Experience working with Adobe Marketing Cloud, Unica/Interact and Optimizely is preferred
• A solid understanding of data analytics, data quality and cleansing techniques and processes
• Experience with programming language and/or data mining tools (Python, R, Scala, Java or other)  for extracting, manipulating and merging large volumes of data
• Very strong communication skills - written & verbal
• A strong team player with an ability to communicate well and have experience in presenting data driven insights in an effective manner

   

Next steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.