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Customer Sales & Service Consultant HAY ST, MURRAY ST, MORLEY

  • Job Number: JR-10002012
  • Employment Type: Casual
  • Location: WA: Perth
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 20/03/2020 11:59 PM AEST
  • Applications close in: 26 days time

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Hay Street store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

  • Telstra Stores
    • Hay St.: 710 Hay Street Perth WA 6000 Perth WA 6000
    • Morley: Shop 91 Centro Galleria Collier Rd Morley WA 6062
    • Murray: Shop 2 140 William St Complex Entry via Murray St Mall Perth WA 6000

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10002012
  • Employment Type: Casual
  • Location: WA: Perth
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 20/03/2020 11:59 PM AEST
  • Applications close in: 26 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 

Customer Sales & Service Consultant MELBOURNE CBD

  • Job Number: JR-10002044
  • Employment Type: Casual
  • Location: VIC: Melbourne
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 20/03/2020 11:59 PM AEST
  • Applications close in: 26 days time

We’re looking for brilliant individuals, with a passion for delivering great customer service, to join our fun, dedicated retail team.

About the role

We are seeking expressions of interest from talented individuals who thrive in a fast paced customer service environment and are looking for their next retail opportunity. Our Expression of Interest is extended to all of our Telstra Owned Stores across CBD and Inner Suburbs (Melbourne CBD)

At Telstra, we know that our people are our greatest asset and that’s why we’re always looking for brilliant individuals who embody our values and have a passion for technology.

As part of our Customer Sales and Service Consultants team, you will be the face and voice of Telstra. Talking to our new and existing customers, you’ll deliver personalised service and advice to uncover their individual needs and provide them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest technology, or talking to a customer about our international roaming offers for their next holiday.

It’s challenging and varied work that you can be proud of.

What you’ll bring

As our customers are at the heart of everything we do, their happiness is our success, so you’ll need to go above and beyond to meet their needs.

This means we’re looking for people who have the confidence to speak with customers face to face, are resourceful and resilient, and are able to show us their natural enthusiasm for working with people.

You'll also need to be receptive to different personalities, and use varied approaches in your interactions with others.

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide you with all the training you’ll need.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10002044
  • Employment Type: Casual
  • Location: VIC: Melbourne
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 20/03/2020 11:59 PM AEST
  • Applications close in: 26 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 

Customer Sales & Service Consultant GREENSBOROUGH, NORTHLAND, HIGHPOINT

  • Job Number: JR-10002047
  • Employment Type: Casual
  • Location: VIC: Melbourne
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 20/03/2020 11:59 PM AEST
  • Applications close in: 26 days time

We’re looking for brilliant individuals, with a passion for delivering great customer service, to join our fun, dedicated retail team.

Connect with Telstra

We’re at the heart of technological change and we’re helping to make it happen by connecting everything to everyone. And that’s where you come in, to help us create a brilliantly connected future for our customers.

About the role

We are seeking expressions of interest from talented individuals who thrive in a fast paced customer service environment and are looking for their next retail opportunity. Our Expression of Interest is extended to all of our Telstra Owned Stores across Northern Suburbs (Greensborough, Northland, Highpoint)

At Telstra, we know that our people are our greatest asset and that’s why we’re always looking for brilliant individuals who embody our values and have a passion for technology.

As part of our Customer Sales and Service Consultants team, you will be the face and voice of Telstra. Talking to our new and existing customers, you’ll deliver personalised service and advice to uncover their individual needs and provide them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest technology, or talking to a customer about our international roaming offers for their next holiday.

It’s challenging and varied work that you can be proud of.

What you’ll bring

As our customers are at the heart of everything we do, their happiness is our success, so you’ll need to go above and beyond to meet their needs.

This means we’re looking for people who have the confidence to speak with customers face to face, are resourceful and resilient, and are able to show us their natural enthusiasm for

working with people.

You'll also need to be receptive to different personalities, and use varied approaches in your interactions with others.

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide you with all the training you’ll need.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10002047
  • Employment Type: Casual
  • Location: VIC: Melbourne
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 20/03/2020 11:59 PM AEST
  • Applications close in: 26 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 

Senior Level 3 Network Expert

  • Job Number: JR-10006193
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra or NSW: Sydney
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 05/03/2020 11:59 PM AEST
  • Applications close in: 11 days time

About the role: 

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we're transforming to become the telco of the future - to lead the market with the best solutions that we know our customers expect.

We are looking for an exceptional Senior Network Expert to work in our Level 3 Engineer team to support our key client – Department of Defence. 

This role reports to the Senior Lead Network Engineer and your primary objective is to perform a variety of network engineering activities from analytical reasoning, and specialised technical expertise to investigate, isolate and rectify escalated complex network incidents and problems. This role will also lead more difficult fault-finding activities with senior members of the team.

Your key responsibilities and major tasks include, but not limited to: 

  • Perform Level 3 technical support services as part of incident and problem management
  • Undertake the execution of remedial activities to resolve complex issues
  • Drive the implementation of complex, large scale network changes in alignment with appropriate change management process
  • Conduct scheduled reviews of Defence assets and configuration systems to identify inaccuracies and provide feedback to internal and external stakeholders
  • Support the Incident Manager(s) in the delivery of incident and problem management
  • Accept, manage and update service requests to ensure contracted service levels are met
  • Identify known errors and document within Telstra and Defence known errors databases and knowledge management systems
  • Provide complex technical advice, support, recommendations and customer consultancy on a range of platforms, devices, applications and computerised systems
  • Prepare and maintain technical process documentation
  • Participate in a program to ensure the successful integration of new products, services & or processes which may include software and hardware evaluation
  • Liaise with various stakeholders, to arrange and/or participate in acceptance testing of products and equipment.

To be successful in this role, we are looking for the following experience:  

  • Advanced experience in troubleshooting and identifying complex network issues in a multi-vendor environment
  • Advanced experience in a technical support team working in a multi-vendor environment with Cisco, Nortel, Avaya and /or Juniper products and routing protocols
  • High level of personal leadership and communication skills to be able ot bring different stakeholders to solve problems
  • Network Vendor routing and switching Certifications like CCNP or equivalent would be highly regarded.
  • This role will also require you to participate in an on-call roster when required.

Please note: Candidates must be Australian Citizens and have current NV1 clearance minimum to be considered. This role will require you to hold and maintain an Australian Government NV2 security clearance. 

If you're excited about the opportunity to be part of team, committed to delivering amazing experiences for our customers – this could be the role for you.

Interested? Apply Now! 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10006193
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra or NSW: Sydney
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 05/03/2020 11:59 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 

Finance Operations Manager - [General Accounting Lead]

  • Job Number: JR-10008544
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Karnataka
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 29/04/2020 11:59 PM AEST
  • Applications close in: 66 days time

Ready to join one of the world’s largest Telecommunication providers working on some of the best technologies in the market?

World Class organizations are driven by a sense of purpose... Our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business.

Who we are?

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

Looking for: Finance Operations Manager

Key Accountabilities

Include:

  • Plan and lead ongoing reviews of business processes and systems to ensure the company’s evolving corporate objectives are met
  • Recommend step improvements in own area and between areas, including awareness of best practice
  • Manage the development of tracking and reporting frameworks
  • Act as the leading subject matter expert in an area of skill and provide coaching as appropriate
  • Lead knowledge management across the business area including process and standards
  • Maintain the business area Operating/Engagement Model, updating it as new situations arise
  • Assist with maintaining the Integrity of the General Ledger associated with assigned activities across Expense, Revenue and Project and Assets Accounting
  • Coordinate all month, half and year end close activity
  • Lead a team to support key financial accounting activities for end of month journal processing, system assurance, reference data maintenance, balance sheet reconciliation completion
  • Assist with any additional requirements for statutory closes at half and full year as directed
  • Assist in internal reviews such as Balance Sheet reviews and other internal and external governance reviews such as audits
  • Support where required the actions of the Outsourced Contract partner including escalations
  • Assist with the implementation and delivery of Process Improvement and productivity initiatives across General Accounting and broader Finance community.
  • Support delivery of key strategic projects including Accounting Standard Changes, Finance Transformation activities
  • Provide support for key system initiatives within Finance
  • Identify, lead and assist with the delivery of process improvements including automation/digitalisation and other technological developments to improve productivity of operational accounting processes.
  • Provide high level support to Business Units on Expense, Revenue and Project and Asset Accounting via active Business Partner providing insightful and meaningful information either directly or through supporting other Accounting Services Hubs.
  • The ability to interpret and interrogate information within systems such as IntegralPlus (SAP) TIGFIN (Oracle), Reporting via T-Performance (Oracle) and associated finance systems both Billing and Expenditure Systems.
  • Provide expert advice and direction on general accounting treatments in accordance with Telstra policy.
  • HSE Responsibility: Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation.

What can we offer you?

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development.

Working for the most successful Telco Company also brings with it some great benefits, including:

Working with the Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products, Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas.

Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit https://careers.telstra.com/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10008544
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Karnataka
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 29/04/2020 11:59 PM AEST
  • Applications close in: 66 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 

Corporate Accountant Specialist

  • Job Number: JR-10009876
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 01/03/2020 11:59 PM AEST
  • Applications close in: 7 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

In Strategy & Finance, we set our shared strategic vision and facilitate long term strategic planning and resource allocation; provide commercial advice and strategic insight; deliver external reporting; and enable the business to effectively manage key strategic, operational and financial risks.

In this role, you will:

  • Use technical accounting skills and expertise to provide accounting advice and fulfil Telstra Group’s internal and external financial accounting and reporting obligations, in a complex accounting and regulatory environment.
  • Drive the preparation of financial reports/ ASX fillings, provide accounting advice to Business Units and Controlled Entities, contribute to the monitoring of group accounting policies following changes in the accounting environment and communicate significant accounting issues to the finance community and management (including drafting of ARC/ Board papers).
  • Coordinate the financial due diligence activities, including Balance Sheet Reviews.
  • Perform analysis and recognise patterns in data to identify key factors and trends.
  • Use publishing software to ensure professional presentation of financial reports.

To be successful in this role, you will have:

  • Full Membership of the Institute of Chartered Accountants in Australia (or equivalent).
  • Tertiary qualifications in Business, Finance and/or Accountancy.
  • At least four years of experience in a chartered accounting or public accounting practice with exposure to major companies, or extensive experience in a similar accounting role with a major company (highly preferable).
  • Good knowledge of A-IFRS.
  • Knowledge of Australian Corporations Law and Australian Securities Exchange Listing Rules.
  • Ability to perform tasks within prescribed timeframes.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10009876
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 01/03/2020 11:59 PM AEST
  • Applications close in: 7 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 

DigiTrans Change Senior Specialist

  • Job Number: JR-10010167
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 25/02/2020 11:59 PM AEST
  • Applications close in: 2 days time

At Telstra, we have a clear purpose; to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It must be delivered — and only Telstra can bring together all the parts to create it globally. This is where YOU come in, by playing your part to help our customers connect: faster, better and smarter.

We create better ways to empower Businesses and Government to thrive in a connected world by enabling them to optimise IT, reach global markets, secure their businesses, liberate workforce and create transformative innovation.

A taste of what the role entails:

You will work with a transformation team that will support changes to org structure, operating model, and People and Talent to accelerate business outcomes in areas of critical importance to our strategy, while simultaneously getting rid of the stuff that gets in the way for our people. We exist to unleash the potential of our people to be, brave, bold, better.

Typical responsibilities would be:

  • Develop and implement robust change management plans. Be able to deal with and respond to changes to requirements and ensure stakeholders understand the change impact
  • Create actionable deliverables for change management levers: communications plans, sponsor roadmaps, readiness assessments, training plans, resistance management plans
  • Develop and facilitate learning uplift for impacted teams enabling adoption of new technologies, processes, and digitisation solutions
  • Work across Pillar 3 and other programs to identify interdependencies and collaboratively design and implement solutions that ensure design principles and objectives are achieved
  • Support multiple cross-functional teams to diagnose opportunities for more effective change management, support them to develop strategies and coach through execution
  • Facilitate engagement across a broad section of stakeholders to enable alignment on business readiness outcomes.

Ideal profile:

We are looking for an experienced change practitioner to support multiple cross-functional teams to achieve change objectives within an agreed timeframe to deliver high quality business and customer centric outcomes.

  • Change management certification or designation desired. Prosci Certification a plus
  • Experience in organisational development and or learning desirable
  • Ideally with proven experience in a HRBP, Org Design or Change role.
  • A solid understanding of how people go through a change and the change process; demonstrated experience with practical delivery of change
  • Experience and knowledge of change management principles, methodologies and tools
  • Solid understanding of how people assimilate new skills and information and experience in planning and implementing actions for learning outcomes
  • Familiarity with agile project management approaches, tools and phases of the project lifecycle
  • Ability to quickly learn new and complex solutions and discern their likely impacts
  • Experience with large-scale organizational change efforts.

We’re leaving our legacy behind and creating a new Telstra that’ll ensure we remain a market leader. We know the journey will be tough, but it’ll be worth it. You can challenge the status quo and help lead the charge in one of the biggest transformations in Australian corporate history.

At Telstra, we believe that our success is based on our people achieving – or even exceeding – their career goals each day. That is why, we make sure that we are with them every step of the way by supporting them and providing personal & professional development programs… but from there, we let our people navigate on how they would want their career journeys to progress.

If you are someone ready to learn new and exciting things and is up for a challenging work, then it’s high time you join our team!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10010167
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 25/02/2020 11:59 PM AEST
  • Applications close in: 2 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 

Knowledge Specialist

  • Job Number: JR-10010539
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne, SA: Adelaide, QLD: Brisbane, ACT: Canberra, WA: Perth or NSW: Sydney
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 28/02/2020 11:59 PM AEST
  • Applications close in: 5 days time


We're on a mission to redesign the way we all connect, and fundamentally change the nature of telecommunication products and services in Australia. Together, we're creating a bold, new Telstra that will continue to lead the market both now and into the future.

Our Knowledge team are there to help. With a customer centric approach to everything they do, they will be focused on ensuring simplified, accurate, streamlined knowledge content is made available across the Consumer Small Business and TE segments to improve speed to competency, reduce defects, increase first call resolution and provide business insights which allow idea generation and confident decision making to improve the overall customer experience.

As a Knowledge Specialist, you will contribute to knowledge management transformation, innovation and service excellence programs and contribute to the development of knowledge management standards, methods and enablers to support consistent, end-to-end service execution.

Your Key Responsibilities in the role are…

  • Demonstrate understanding and relevant experience in the assigned knowledge domain (Consumer, TB or TE NBN and/or Mass Market)
  • Provide guidance to the Global Business Service (GBS) Improvement and Services functions to facilitate best practice knowledge management across all segments both internally and with our Industry Partners
  • Contribute to the development and alignment of best-practice knowledge management governance frameworks
  • Understand cross-segment process and can convert high level processes into work instruction content (level 4 into Level 5&6)
  • Analyse the effectiveness of knowledge management systems and repositories through usage, feedback, and end-user experience
  • Maintain, optimise and standardise the current knowledge management content and systems owned or managed by the team.
  • Understands and keeps top of mind all regulatory and legal requirements impacting processes and works to insure all documentation is compliant with the relevant.

To be successful in the role, you must have…

  • Experience in authoring and managing Knowledge Management content
  • Ability to understand and align content to the Telstra Knowledge Management styles and standards
  • Excellent written and oral communication skills
  • Proven experience in utilising knowledge management systems (e.g.: PANVIVA)
  • Exposure with Agile ways of working
  • Proven stakeholder management experience

Working at Telstra brings endless opportunities to develop and grow your career with us in a creative and a success-based culture.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10010539
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne, SA: Adelaide, QLD: Brisbane, ACT: Canberra, WA: Perth or NSW: Sydney
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 28/02/2020 11:59 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 

Complex Customer Service Specialist

  • Job Number: JR-10011430
  • Employment Type: Fixed Term Full Time
  • Location: SA: Adelaide
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 28/02/2020 11:59 PM AEST
  • Applications close in: 5 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday, everywhere.
 

We're working hard to become a world-class technology & service organisation. The primary Mission of UC Fulfilment is to interpret orders both standard and bespoke for TIPT, SIP Connect (15 variations), Enterprise Trunk, Skype for Business, TCCCP, TCCCG  and offer professional service for our Telstra IP Telephony product suite. To deliver both new services and modifications on to a high quality and on time.

Your role is to build customer advocacy by ensuring right first time and on time delivery, while meeting quality requirements across a high volume of concurrent implementations and escalations. The position must also manage the technical challenges by building and maintaining a depth of technical skills in the Telstra IP Telephony (TIPT) products (TIPT, SIP Connect (15 variations), Enterprise Trunk, Skype for Business, TCCCP, TCCCG) with the capability to support new products and ‘out of process’ customer requirements.

Employment type: 6-month Fixed Term role

The key responsibilities of the role are:

  • Achieve agreed customer service and business targets for all work allocated.
  • Manage difficult customer enquiries, customer and internal escalations, and process issues promptly and efficiently to the customer’s satisfaction
  • Update and adapt changing operating models to accommodate continuous improvements in the E2E product evolutions and specific customer requirements where appropriate.
  • Ensure ongoing compliance with timesheet recording, WBS booking practices, Health & Safety (APOL) across the team.
  • Ensure line of business is compliant with all Telstra company policies and procedures
  • Ensure that co-workers are treated respectfully and without any form of discrimination, harassment or victimisation

To be successful in the role:

  • Microsoft Office (particularly Excel & Outlook)
  • Excellent communication skills (both written & verbal)
  • Customer service experience
  • The ability to prioritise and work to deadlines
  • Attention to details
  • Team player and can work well within a team

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10011430
  • Employment Type: Fixed Term Full Time
  • Location: SA: Adelaide
  • Opening date: 21/02/2020 12:00 AM AEST
  • Closing date: 28/02/2020 11:59 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 

Customer Service-Specialist

  • Job Number: JR-10010836
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 20/02/2020 12:00 AM AEST
  • Closing date: 26/02/2020 11:59 PM AEST
  • Applications close in: 3 days time

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in – by collaborating to make great things happen.

Working within our Consumer & Small Business (C&SB) unit, our Customer Strategy team define our customer and go-to-market strategies, drawing on deep customer insights.
 

Responsibilities and Objectives:

  • Manage the end-to-end resolution of High Risk complaints in a way that is sensitive and respectful to the circumstances of each complaint;
  • Achieve priority resolution for complaints under management through effective stakeholder management, escalation and communication practices; 
  • Create and monitor an agreed action plan with key internal stakeholders to achieve efficient resolution on behalf of the customer; Be the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the triage process and application of sound business/commercial acumen;
  • Keep the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes; 
  • Ensure that all resolution activities are undertaken in accordance with Telstra policies and procedures as well as maintaining regular, clear and accurate records of all agreed actions and outcomes in the required Customer Management System;
  • Following up with key internal stakeholders within tight timeframes to ensure action is progressing within the agreed timeframe, driving accountability and resolution;
  • Identify areas of opportunity in the management of customer and business issues including trends, drivers, insights and process improvements and feed into the key Corporate Risk and Customer Experience improvement programs Establish and maintain effective working relationships with peer groups and key cross company stakeholders to influence outcomes and inspire action;
  • Utilise sound process and product knowledge to provide timely and accurate advice to customers;
  • Apply strong problem solving ability, utilising networks to provide an exceptional customer experience;
  • Contribute and support the development of policy and process where applicable;
  • Ensure agreed complaint management and communications quality standards are met;
  • Support and work collaboratively with the Team Leader and broader team to achieve expected outcomes; 
  • Maintain composure and customer focus while solving complex situations and technical issues;  
  • Re-establish customer advocacy through the timely, quality resolution of customer complaints in order to build trust, confidence and credibility in Telstra;
     

Qualifications:

  • Demonstrated experience with managing complex matters and delivering effective outcomes;
  • Proven experience in dispute/conflict resolution.
  • Strong sense of self awareness and mature resilience skills.
  • Demonstrated capability in presenting strong written and verbal arguments;
  • Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.;
  • Team orientated with strong interpersonal skills;
  • A passion for customer service;
  • The drive to achieve and succeed in a challenging environment;
  • A high level of self-awareness and emotional intelligence; 
  • Commitment to achieving the best outcome for our Customers; and
  • A "can-do" attitude with a strong work ethic.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10010836
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 20/02/2020 12:00 AM AEST
  • Closing date: 26/02/2020 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Our purpose and values

We believe it’s people who give purpose to our technology. That's why our purpose is to build a connected future so everyone can thrive. 
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