We're an iconic Australian, with a proud past and an even more exciting future, as we transform to become a leading innovator in tech and telco of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

What you’ll do

• Manage partner relationships in order to ensure customer retention and generate new business.
• Collaborate with internal stakeholders to identify opportunities that expand relationships with existing/planned partners to include digital sales outcomes.
• Create business cases to quantify new or evolving opportunities.
• Manage delivery of digital journeys related to partner and off platform demand and/or sales – working with relevant internal and external resources and processes.
• Monitor, analyse and report on partner and off-platform digital performance.

About you

• Experience managing and developing B2B relationships
• Proven ability to identify and qualify sales opportunities via direct/indirect channels including making initial connections
• Experience in setting up appropriate processes and delivery with partners, and cross-functional internal teams
• Demonstrated use of agile practices to deliver incremental and valuable customer and business outcomes
• Skilled user of Adobe Analytics and Microsoft Excel

It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

ABOUT THE ROLE

The Business Specialist will be responsible for two main elements.  Firstly, The Business Specialist will be responsible for the development and provision of insight and analysis on our data extracts and support the development and maintenance of core Pricing reports such as Trading Ranges, Financial Health Table, and Margin analysis for Data & IP and NAS.

Secondly, the Business Specialist will support the design, development, and/or improvement of new/existing ETL processes (which includes sourcing and integrating data from multiple sources i.e. Oracle, Teradata, and SQL server).

KEY ACCOUNTABILITIES

• Keep the focus on top priorities and execute with urgency
• Provide analytical support to the Team Lead & Principal of Pricing and stakeholders by identifying pricing options and assessing price settings and delegations.
• Support evidence based decision making through use of statistically robust methods of data analysis; for e.g. clustering, profiling, prediction modelling.
• Manipulate and analyse large amounts of pricing data in SAS EG, Teradata SQL, Access and Excel.
• Report on key metrics and performance with high levels of autonomy
• Contribute to the identification, investigation and rectification of data quality issues
• Maintain and improve existing data integration and ETL processes
• Manage all pricing related databases to enable timely reporting and insights on a monthly basis
• Provide new reporting capabilities to stakeholders as requested
• Recommend improvements to existing business processes, systems and methodologies with regards to data extraction and analysis
• Overhaul business processes required as a result of migration to new systems

QUALIFICATIONS / EXPERIENCES

• Bachelor’s/Master’s degree (Statistics, Economics, Business, Finance, Engineering).
• 5+ years’ relevant experience / in similar roles in Medium or Large Enterprise.
• Knowledge of pricing fundamentals and the creation of value propositions
• Knowledge of management of databases and associated complexities in managing databases
• SQL / SAS experience is essential. Advanced SQL / SAS use, ability to write code in SQL / SAS and manipulate existing code to ensure the end outcome of the analysis is achieved, would be necessary.
• SAS DI, Tableau and Power BI experience preferred, with an aptitude and willingness to learn if no experience possessed
• Experience with analysing large datasets from multiple data sources and triangulating findings with market research and other sources to deliver actionable insights is desirable.
• Firm grasp of statistics
• Data analytics experience is required.
• Effective oral/written communication skills
• Engaging and influencing stakeholders

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We're an iconic Australian, with a proud past and an even more exciting future, as we transform to become a leading innovator in tech and telco of the future - to help our customers, employees and the communities we work in to thrive in a connected world

We're working hard to become a world-class technology & service organisation. With that in mind our team are responsible for analysing the life cycle of our products and forecasting demand and requirements necessary to shape how we do things to satisfy our customers.

As the R&D Analyst, you will analyse and assess development projects conducted within Telstra and its subsidiaries to determine whether they meet the eligibility criteria for a research and development tax incentive as provided under the Industry Research and Development Act and the Income Tax Assessment Act.  

Key responsibilities include:

• Documenting project activities and their basis for eligibility during the course of Research and Development (R&D) development work and prepare project descriptions.  Compile and maintain contemporaneous records, on a project by project basis through periodical review of progress of projects
• Calculating eligible R&D expenditure by analysing costs captured within Telstra’s financial systems
• Calculating and allocating overhead costs in accord with relevant  guidelines
• Ensuring all documentation and costings are completed within the timeframes prescribed by Telstra Taxation, AusIndustry and the ATO
• Enhancing corporate wide understanding of the financial advantages as well as legislative requirements associated with the R&D tax incentive

To be successful in the role, you'll:

• Hold tertiary qualifications in Accounting, Finance, Commerce or Engineering/Science
• Demonstrated experience working in a Technology environment
• Familiarity with the provisions governing the eligibility of the R&D tax incentive under the provisions of the IR&D Act and the ITAA
• Strong stakeholder management skills
• Sound analytical skills
• Strong written and verbal communication skills and ability to communicate the complex topics in a simple and easy to understand manner

You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working groups, stretch projects, and various learning programs to help equip you with the right skills for the future.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

Job Title: PROCESS SUPPORT

Role:  CHANGE ANALYST

Experience – 1–  3 Years

Summary:

Telstra is a leading telecommunications and technology company, offering a wide range of services globally.  We bring together innovative technology, capability and talent from around the world to enable our customers to thrive in a connected world.

Responsibilities:

• Have all Configuration Items under Change Control
• Manage the Risk and Impact of the Change activity on behalf of the customer
• Ensure change activity checked for completion and quality as per Telstra GBS/ISM Process
• Approve (Provide a sign off) / Reject the changes
• Work closely with CSM, CSU, Professional Services and ISM teams for end to end change management 
• Ensure changes are captured in the GBS management tool with appropriate levels of approval and governance.
• Ensure Service Desk and Major Incident teams are kept informed of high priority changes that may cause customer enquiries and/or incidents
• Provide governance of change related activities ensuring continual service improvement and maturity
• Maintain communication with all stakeholders including feedback on deliverables

Qualifications and Experience:

• ITIL Foundation
• Proven Customer service skills Proven Time Management and prioritising skills Relationship building
• Excellent Oral and written communication skills
• Good decision making skills whilst working under pressure
• Broad knowledge of Telstra Processes, Delivery and Assurance Groups, and Telstra Products/Services
• Experience with Service Now/ Remedy/HPSM
• Extensive knowledge of excel especially with large volume of data

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.

JOB TITLE: PROCESS ANALYST

ROLE : CHANGE MANAGER 

Experience – 3 – 6 Years

Summary:

Telstra is a leading telecommunications and technology company, offering a wide range of services globally.  We bring together innovative technology, capability and talent from around the world to enable our customers to thrive in a connected world.

Responsibilities

• • • • Have all Configuration Items under Change Control ,Manage the Risk and Impact of the Change activity on behalf of the customer
      • Ensure change activity checked for completion and quality as per agreed processes - Approve (Provide a sign off) / Reject the changes
      • Ensure changes are captured in the GBS management tool with appropriate levels of approval and governance. 
      • Provide visibility and notification of Change Freezes / Embargoes to customers & stakeholders 
      • Provide governance of change related activities ensuring continual service improvement - Adhere to and promote compliance to all Telstra Change Management policies
      • Provide Post Change Review recommendations, learnings and permanent corrective actions for failed changes
      • Contribute to Change Advisory Boards when required - Make recommendations on technology, process and people requirements within the Change Capability
      • Prepare and deliver training of Change processes/tools/procedures to stakeholders - Maintain professional and timely communication with all stakeholders
      • Attend Customer/Stakeholder meetings/Service reviews as required - Ensure all required Customer Work Instructions and process documents are current 

Qualifications and Experience:

• ITIL Foundation
• Proven Customer service skills Proven Time Management and prioritising skills Relationship building Excellent Oral and written communication skills
• Good decision making skills whilst working under pressure
• Broad knowledge of Telstra Processes, Delivery and Assurance Groups, and Telstra Products/Services

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.

Job Title: PROCESS SUPPORT

Role:  PROBLEM ANALYST

Experience – 1–  3 Years

Summary:

Telstra is a leading telecommunications and technology company, offering a wide range of services globally.  We bring together innovative technology, capability and talent from around the world to enable our customers to thrive in a connected world.

Responsibilities:

• Responsible for both proactive and reactive problem management.
• Responsible for the identification of problems (repetitive incidents with same root cause and high impact). Facilitate the identification of the root cause of problems. 
• Ensure known problems without root cause are listed as known errors on the known error database while root cause and solutions are investigated.
• Problem reports for High Impact incidents to implement preventative actions.
• Provide trending analysis based on data provided with a view to identify repetitive incidents.
• Identify and investigate Problems 
• The goal is to

1. Reduce the numbers of reoccurring incidents
2. Reduce the number of high severity incident

Qualifications and Experience:

• ITIL Foundation
• Proven Customer service skills Proven Time Management and prioritising skills Relationship building
• Excellent Oral and written communication skills
• Good decision making skills whilst working under pressure
• Broad knowledge of Telstra Processes, Delivery and Assurance Groups, and Telstra Products/Services
• Experience with Service Now/ Remedy/HPSM
• Extensive knowledge of excel especially with large volume of data

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.

Job Title: PROCESS ANALYST

Role: PROBLEM MANAGER

Experience – 3 – 6 Years

Summary:

Telstra is a leading telecommunications and technology company, offering a wide range of services globally.  We bring together innovative technology, capability and talent from around the world to enable our customers to thrive in a connected world.

Responsibilities:

• Responsible for both proactive and reactive problem management.  
• Responsible for the identification of problems (repetitive incidents with same root cause and high impact).
• Facilitate the identification of the root cause of problems. 
• Drive suppliers for investigations, ticket updates and closure
• Ensure known problems without root cause are listed as known errors on the known error database while root cause and solutions are investigated.
• Problem reports for High Impact incidents to implement preventative actions. 
• Provide trending analysis based on data provided with a view to identify repetitive incidents. - Reduce the total volume of incident
• Reduce the number of re-occurring incidents and high severity incidents
• Attend Customer/Stakeholder meetings/Service reviews as required - Ensure all required Customer Work Instructions and process documents are current

Qualifications and Experience:

• ITIL Foundation
• Proven Customer service skills Proven Time Management and prioritising skills Relationship building
• Excellent Oral and written communication skills
• Good decision making skills whilst working under pressure
• Broad knowledge of Telstra Processes, Delivery and Assurance Groups, and Telstra Products/Services

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.

Job Title: PROCESS SUPPORT

Role:  CAPACITY ANALYST

Experience – 1–  3 Years

Summary:

Telstra is a leading telecommunications and technology company, offering a wide range of services globally.  We bring together innovative technology, capability and talent from around the world to enable our customers to thrive in a connected world.

Responsibilities:

- Compile Capacity Management reports within agreed timeframes. 

- Provide detailed data used for trending metrics against agreed thresholds to form the required     baselines

- Work with Capacity Managers to compile risks and recommendations

 - Participate in Service Integration initiatives.

- Contribute to continuous service improvement initiatives

- Attend Customer/Stakeholder meetings/Service reviews as required

- Ensure all required Customer Work Instructions and process documents are current

 - Maintain professional and timely communication at all times

Qualifications and Experience:

• ITIL Foundation
• Proven Customer service skills Proven Time Management and prioritising skills Relationship building
• Excellent Oral and written communication skills
• Good decision making skills whilst working under pressure
• Broad knowledge of Telstra Processes, Delivery and Assurance Groups, and Telstra Products/Services
• Experience with Service Now/ Remedy/HPSM
• Extensive knowledge of excel especially with large volume of data

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.

Job Title: Capacity Planner

Role : Capacity Manager

Experience – 3 – 6 Years

Summary:

Telstra is a leading telecommunications and technology company, offering a wide range of services globally.  We bring together innovative technology, capability and talent from around the world to enable our customers to thrive in a connected world.

Responsibilities

• Compile and present Capacity Management reports and Capacity Plans including analysis, within agreed timeframes. 
• Provide trending metrics against agreed thresholds to form the required baselines. - Analyse past and current performance to identify risks and provide recommendations
• Contribute to Service Integration initiatives. - Contribute to continuous service improvement initiatives - Attend Customer/Stakeholder meetings/Service reviews as required
• Maintain professional and timely communication at all times - Conduct regular quality assessments of process compliance
• Provide coaching and QA feedback to Capacity Analysts
• Contribute capacity expertise and guidance for new bids and re-contracting - Ensure the successful integration of new customers/processes/tools
• Compile and maintain performance metrics and SLA achievement
• Ensure all required Customer Work Instructions and process documents are current.

Qualifications and Experience:

• ITIL Foundation
• Capacity Management Key systems/tools i.e. Splunk/SolarWinds/IOM
•  Capacity Management Analytical skills Expert in data manipulation and presentation tools i.e. Office365, Sql, Tableau
• Understanding of E2E process flow & methodology for capacity management Knowledge of network protocols 
• Understanding of routing, switching, unified communications, Load balancing, Application Acceleration, and wireless networks
• Proven Customer service skills Proven Time Management and prioritising skills Relationship building Excellent Oral and written communication skills
• Good decision making skills whilst working under pressure
• Broad knowledge of Telstra Processes, Delivery and Assurance Groups, and Telstra Products/Services

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.

Job Title: PROCESS SUPPORT

Role: ASSET ANALYST

Experience – 1–  3 Years

Summary:

Telstra is a leading telecommunications and technology company, offering a wide range of services globally.  We bring together innovative technology, capability and talent from around the world to enable our customers to thrive in a connected world.

Responsibilities:

• Contribute to the Implementation and communication of configuration data standards for the asset database (Service Central, SMEC). 
• Work with the Service Desk, COBS, Transition project team, CSU, RMT and customers to map customer requirements to our configuration standards.  
• Responsible for populating and maintaining SMEC/SC with configuration and foundation data.
• Manage data load sheets and admin tasks to ensure CI and required information available for billing.
• Maintain accuracy in the CMDB. 
• Contribute to the implementation and ongoing maintenance of reconciliation process with Network management tools, Cisco Call manager solutions, PABX and Telstra core systems.
• Implement, monitor and improve data quality through validation tools and processes
• Ensure delivery of asset services to meet customer contracted deliverables.
• Participate to Service Integration initiatives
• Contribute to continuous service improvement initiatives
• Attend Customer/Stakeholder meetings/Service reviews as required
• Maintain professional and timely communication at all times
• Compile and maintain performance metrics and SLA achievement
• Ensure all required Customer Work Instructions and process documents are current

Qualifications and Experience:

• ITIL Foundation
• Proven Customer service skills Proven Time Management and prioritising skills Relationship building
• Excellent Oral and written communication skills
• Good decision making skills whilst working under pressure
• Broad knowledge of Telstra Processes, Delivery and Assurance Groups, and Telstra Products/Services
• Experience with Service Now/ Remedy/HPSM
• Extensive knowledge of excel especially with large volume of data

Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.