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Customer Care - Retention Officer
Permanent Full Time
VIC: Melbourne
Permanent Full Time
VIC: Melbourne
12 September 2019
Closing in: 18 days time
Opened 23 August 2019
Belong is full of customer loving, product shaping, market creating and technology building people; passionate about making things straight forward for our customers. If this sounds like you, we’d love to hear from you! ...

Customer Care - Retention Officer

  • Job Number: JR-10000046
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 12/09/2019 11:59 PM AEST
  • Applications close in: 18 days time

Belong is full of customer loving, product shaping, market creating and technology building people; passionate about making things straight forward for our customers. If this sounds like you, we’d love to hear from you!
 

Our team focus on resetting our cost base by simplifying our products, tools and ways of working, and fundamentally reducing service demand from our customers. 

Role Purpose:

The Retention role is designed to  strengthen and retain customer relationships through meaningful and transparent conversations when expectations are not met, reduce the amount of cancellations to maintain customer base, reduce complaint volume associated to cancelation requests and improve the quality of the service provided to our customers via capturing data around complaint and cancellation requests

As a Customer Retention Specialist, you will be responsible for:

  • Efficiently managing Inbound and Outbound work from customers requesting cancellation.
  • Using problem solving and negotiation skills to resolve customer issues and retain customer’s account.
  • Creating opportunities to up/cross sell Belong products and services where in the interest of the customer.
  • Maintaining high customer retention rate for Belong while keeping customer interests in mind.
  • Taking ownership of customer complaints and resolve the root cause of the problem preventing it from it happening again.
  • Identifying future problems and prevent them for happening to ensure first call resolution
  • Identifying areas of improvements in customers journey of all products, process flows and escalate to direct manager.
  • Identity processing, knowledge gaps that are leading to customer cancellation.
  • Liaising with products and other contact centre teams to escalate issues impacting customer accounts.

To be successful in this role you should have:

  • Strong experience in Retention preferably in a Telecommunications environment
  • Demonstrated analytical and organizational skills
  • Working knowledge on the retention methodologies and the lifecycle of Belong

JOIN US!

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. And, in case you hadn't heard, we champion flexibility and flexible working in all our roles.


If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.
 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000046
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 12/09/2019 11:59 PM AEST
  • Applications close in: 18 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Technical Program Manager
Permanent Full Time
INTERNATIONAL: Hong Kong
Permanent Full Time
INTERNATIONAL: Hong Kong
29 August 2019
Closing in: 4 days time
Opened 23 August 2019
The purpose of this role is to lead stakeholder engagement and provide the technical liaison between sponsors and stakeholders and internal groups. You will be responsible for the formulation, coordination and dissemination of national technical...

Technical Program Manager

  • Job Number: JR-10000766
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Hong Kong
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 29/08/2019 11:59 PM AEST
  • Applications close in: 4 days time

The purpose of this role is to lead stakeholder engagement and provide the technical liaison between sponsors and stakeholders and internal groups. You will be responsible for the formulation, coordination and dissemination of national technical programs of work.

The accountability of this role is to delivery of the Capital Program for Telstra International. The Capital Program is over $150M and delivers network capability across the globe, helping delivery the Telstra International revenues of over $1.8B.

The Technical Program Manager will be required to establish a complete program of work across Transmission, IP/Ethernet, Internet, DIPNAS, Data Centre and other products capability for International Networks.

The Program Manager will be measured on the delivery of a completed program of work as per the allocated capital program. The outcomes are critical to the overall delivery of the associated revenues for the International business.

We are looking for a proven Senior Project Manager from a technical discipline who is expert

in delivering complex infrastructure projects.

You will be highly experienced and a certified Project Manager with many complex project successfully completed.

Ideally we are looking for someone who is familiar and comfortable with Agile Project Management and can inspire the team to work this way.

If this sounds like you apply today.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000766
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Hong Kong
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 29/08/2019 11:59 PM AEST
  • Applications close in: 4 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Service Manager -Specialist
Permanent Full Time
NSW: Sydney
Permanent Full Time
NSW: Sydney
05 September 2019
Closing in: 11 days time
Opened 23 August 2019
At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it....

Service Manager -Specialist

  • Job Number: JR-10000177
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 05/09/2019 11:59 PM AEST
  • Applications close in: 11 days time

At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

Telstra Enterprise is a growth engine for Telstra, focused on providing global business customers of all sizes with industry-based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise. In this way, we empower our customers to harness the opportunities created by technology and respond to the digital disruption that is underway across virtually every part of the economy.

As our Service Manager- Specialist, you’ll:

  • Act as the key customer manager within the Customer Success and Delivery team, accountable for all aspects of service management to Telstra Enterprise customers.
  • Build strong and trusted relationships with customers to understand their business, direction and value drivers and use this knowledge to ensure they can meet their business outcomes to drive high levels of customer satisfaction
  • Proactively support Enterprise customers and be a single point of contact for all Telstra service issues
  • Ensure all Telstra service management obligations are achieved, with customer satisfaction targets met or exceeded
  • Potential career forward will be Service Delivery Manager, Senior Service Executive and Project Manager.

To be successful in the role, you’ll bring:

  • Excellent demonstrable customer facing skills and be professionally presented
  • Strong proven track record in managing external customer relationships
  • A good working knowledge/ demonstrable in-depth understanding of ITIL and its application
  • Strong demonstrable experience in service delivery in a medium to large services organisation
  • Good commercial acumen
  • Proven ability to interpret information and provide informed analysis.
  • Proven ability to manage operational fault resolution while issuing customer updates.
  • Demonstrated understanding and use of Service Management systems.
  • A high level of organisation, responsibility, self-motivation and personal commitment.
  • Proven awareness of the information technology & telecommunications industry.

If you're excited about the opportunity to be part of vibrant team, committed to delivering amazing experiences for our customers – this could be the role for you!

A career at Telstra can lead down many paths. There is a variety of roles to suit all sorts of skills, but you will also have the chance to learn from the best people every day. Not only will you be rewarded with a competitive salary package but there are a range of lifestyle products and services that you can access through our rewards program, options to purchase additional leave, paid parental leave and the list goes on. And in case you haven't heard we're well known in the market for our best in class flexible working practices.

If you've got the skills and drive, then we've got the opportunities to take you much further. A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger. Apply now and come and join in the excitement of what the future can be.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000177
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 05/09/2019 11:59 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Full Time Customer Service Operator ADELAIDE
Permanent Full Time
SA: Adelaide
Permanent Full Time
SA: Adelaide
21 September 2019
Closing in: 27 days time
Opened 23 August 2019
We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Adelaide. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide...

Full Time Customer Service Operator ADELAIDE

  • Job Number: JR-10000978
  • Employment Type: Permanent Full Time
  • Location: SA: Adelaide
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 21/09/2019 11:59 PM AEST
  • Applications close in: 27 days time

We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Adelaide. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.

Adelaide call centre operates 24/7 and are rotational shift based to meet the business needs.

We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Adelaide.

To be successful in this role, you will:

  • Efficiently connect all emergency calls to Police, Fire or Ambulance
  • Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
  • Be able to commit to a 24/7 shift based roster that includes weekends, nights and public holidays. Please note: We currently have a number of positions available for those willing to work overnight
  • Manage your own work performance to meet set objectives
  • Ensure every customer is treated with an empathetic approach
  • the Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

  • High volume Contact Centre Experience
  • Computer Literacy skills
  • High Resilience Level and the ability to cope well under pressure
  • Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Interested? Apply Now!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000978
  • Employment Type: Permanent Full Time
  • Location: SA: Adelaide
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 21/09/2019 11:59 PM AEST
  • Applications close in: 27 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Price Desk - Specialist
Permanent Full Time
INTERNATIONAL: National Capital Region
Permanent Full Time
INTERNATIONAL: National Capital Region
05 September 2019
Closing in: 11 days time
Opened 23 August 2019
The role takes the lead on analysing and interpreting data, including market trending, win/loss outcomes, sales patterns, segment performance to identify and recommend optimal pricing outcomes, in collaboration with Telstra Pricing Architects,...

Price Desk - Specialist

  • Job Number: JR-10000208
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: National Capital Region
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 05/09/2019 11:59 PM AEST
  • Applications close in: 11 days time

The role takes the lead on analysing and interpreting data, including market trending, win/loss outcomes, sales patterns, segment performance to identify and recommend optimal pricing outcomes, in collaboration with Telstra Pricing Architects, Product Managers and Marketing.

The role performs complex econometric/price modelling for input into strategic pricing and product reviews, performance and outcome assessments, and opportunity identification to feed Pricing development activities. Working closely with marketing, this role will also be responsible for defining and managing the pricing aspects of Competitive Intelligence and will take the ownership for the development and management of a current market intelligence database to aid in marker-relevant pricing decisions.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000208
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: National Capital Region
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 05/09/2019 11:59 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Customer Care - Retention Team Lead
Permanent Full Time
VIC: Melbourne
Permanent Full Time
VIC: Melbourne
12 September 2019
Closing in: 18 days time
Opened 23 August 2019
Belong started in October 2013 with the purpose of shaking-up the competitive home broadband market by providing Australians with great value ADSL and NbnTM network services, and in October 2017, we extended our offer to mobile plans. We...

Customer Care - Retention Team Lead

  • Job Number: JR-10000075
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 12/09/2019 11:59 PM AEST
  • Applications close in: 18 days time

Belong started in October 2013 with the purpose of shaking-up the competitive home broadband market by providing Australians with great value ADSL and NbnTM network services, and in October 2017, we extended our offer to mobile plans. We understand that staying connected is important to modern life, so our plans come with generous data inclusions and options to help customers get the most out of their data full life. We're all about keeping it simple: hassle free, flexible and affordable. What you see is what you get.

Role Purpose:

Retention Team lead is responsible to provide continuous improvement and thought leadership for a new Retention onshore team to increase customer experience & tenure, reduce complaints and improvement in Brand value. This role’s immediate task is to support Retention Lead in setup of a Retention contact centre team using proven retention methodologies and strategies.

The Retention Team Lead will ensure the Retention team performs effectively and delivers key performance outcomes. They will provide detailed reporting and analysis on the root causes for cancellation requests and recommend and lead improvements. Be the contact point for all team members, be proactive and drive change across the business.

As a Retention Team Lead, you will be responsible for:

  • Setting up and managing delivery of Retentions campaigns such as Saves, Pro-active retention.
  • Designing Retention and up / cross sell strategies using proven methodologies to effectively reduce Belong customer churn rate.
  • Driving excellent customer outcomes and better business strategies by enhancing CX and reducing cost to serve.
  • Designing relevant Partner and Belong KPIs specifically for Retentions and put clear Definitions to how and what each metric will represent.
  • Identifying opportunities of improving CX through liaison with all Product Owners across various Products & Services
  • Liaising with and receiving direction / guidance from NBNCO Engagement Leads to improve Retentions possibilities
  • Designing and setting up new escalation processes for all for our onshore and offshore partner customer service teams
  • Working with Contact Centres and Internal SMEs to improve system & tools, introduce newer offerings to increase scope of Retentions
  • Reducing Knowledge gaps and maintain a library with key changes improvements and feedback.
  • Identifying and champion process improvements that will reduce work effort required by team.

To be successful in this role, you should have:

  • Retention experience preferably in a Telecommunications environment
  • Experience setting up and managing a team onshore and offshore
  • Demonstrated analytical, logical and organizational skills
  • Working knowledge on the retention methodologies

JOIN US!

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.


If you can help us add a positive impact  to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000075
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 23/08/2019 12:00 AM AEST
  • Closing date: 12/09/2019 11:59 PM AEST
  • Applications close in: 18 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Retention SME
Permanent Full Time
VIC: Melbourne
Permanent Full Time
VIC: Melbourne
26 August 2019
Closing in: 1 days time
Opened 22 August 2019
Our team span from, creatives, strategists, production, and subject matter experts who work on some of the most exciting projects our business can offer. You could transform the way a function operates or how our people engage with our customers....

Retention SME

  • Job Number: JR-10000080
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 26/08/2019 11:59 PM AEST
  • Applications close in: 1 days time

Our team span from, creatives, strategists, production, and subject matter experts who work on some of the most exciting projects our business can offer. You could transform the way a function operates or how our people engage with our customers. Maybe you’re helping to design revolutionary self-service eCommerce platform but one thing’s for sure, wherever you’re based, you’ll add to projects that transform peoples’ lives and do work that improves the customer experience.


This opportunity will see you outperform in key segments where you will be winning, retaining, and growing our customers base with our simple modular plans, a ‘whole of customer’ approach, strong brand and local market execution and effortless customer experiences that are digitally led.

As a Retention SME, you will be responsible for:

  • Efficiently managing Inbound and Outbound work from customers requesting cancellation.
  • Using problem solving and negotiation skills to resolve customer issues and retain customer’s account.
  • Creating opportunities to up/cross sell Belong products and services where in the interest of the customer.
  • Maintaining high customer retention rate for Belong while keeping customer interests in mind.
  • Identifying areas of improvements in customers journey of all products, process flows and escalate to direct manager.
  • Identity processing, knowledge gaps that are leading to customer cancellation.
  • Liaising with products and other contact centre teams to escalate issues impacting customer accounts
  • Taking ownership of customer complaints and resolve the root cause of the problem preventing it from it happening again.
  • Identifying future problems and prevent them for happening to ensure first call resolution.

To be successful in this role you should have:

  • Strong experience in Retention preferably in a Telecommunications environment
  • Demonstrated analytical and organizational skills
  • Working knowledge on the retention methodologies

JOIN US!

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. And, in case you hadn't heard, we champion flexibility and flexible working in all our roles.


If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.

 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000080
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 26/08/2019 11:59 PM AEST
  • Applications close in: 1 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Assistant Store Manager - Southland
Permanent Full Time
VIC: Melbourne
Permanent Full Time
VIC: Melbourne
28 August 2019
Closing in: 3 days time
Opened 22 August 2019
About the role:...

Assistant Store Manager - Southland

  • Job Number: JR-10000144
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 28/08/2019 11:59 PM AEST
  • Applications close in: 3 days time

About the role:


Working as part of our team at the Telstra Store Southland, you will:

  • Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
  • Monitor the store’s performance to achieve sales and customer experience targets.
  • Monitor the store’s compliance against central operating standards and processes, and manage performance to improve operational excellence.
  • Resolve basic store level customer complaints.
  • Ensure adherence the agreed customer sales model within the store (E.g. Telstra Branded Experience).
  • Manage the shop floor to control customer flow and store traffic (e.g. EFM)
  • Manage staff to customer demand and operational requirements.
  • Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.
  • In the absence of the Store Manager, act as manager ensuring the team maximises sales opportunities, provides customer service in line with company standards, and maintains store cleanliness and presentation standards.
  • Responsible for induction of new team members, all core and ongoing training.
     

    Some of the specifics
    Telstra Store Southland, Westfield Southland Shop 3055-3056 1239 Nepean Hwy
    Full time position
    Store Hours: Monday to Wednesday 9:00am to 5:30pm; Late night on Thursday and Friday 9pm

Essential Qualifications:

  • Demonstrated people leadership experience in retail environments
  • Advanced understanding of customer needs and proficient in resolving customer issues
  • Proven track record working within a high-pressure, high-pace, customer-orientated retail environment
  • Advanced ability to execute business improvement initiatives, and support the change agenda in store
  • Ability to successfully execute against key metrics (financial and customer)
  • Ability to action store improvement opportunities
     

Highly Desirable:

  • Previous leadership experience in similar role leading high performing teams would be preferred
  • Sound analytical and conceptual skills with the ability to resolve problems in store
  • Identify process and procedure improvement opportunities within the store
  • Ability to influence teams to achieve desired outcomes
  • Operational management experience

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!
 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000144
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 28/08/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Client Executive
Permanent Full Time
SA: Adelaide
Permanent Full Time
SA: Adelaide
19 September 2019
Closing in: 25 days time
Opened 22 August 2019
At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.We never lose sight of one fact: maintaining world-class sales and service...

Client Executive

  • Job Number: JR-10000205
  • Employment Type: Permanent Full Time
  • Location: SA: Adelaide
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 19/09/2019 11:59 PM AEST
  • Applications close in: 25 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

We never lose sight of one fact: maintaining world-class sales and service is crucial to our success. That’s a philosophy you’ll share, whether your customers are consumers, business, enterprise or government. We’re focused on turning product and technological innovations into solutions that have an incredible impact on our customers and clients.

As a Client Executive in the Telstra Enterprise team, you will have a direct impact on Telstra Enterprise’s strategy to put our customers at the centre of our business. You will also contribute to Telstra’s T22 strategy by identifying high-value, high-profit solutions for Telstra’s Enterprise and Government Clients.

As a Client Executive, you'll be:
• Establishing/Managing strategic customer relationship/s and ongoing development of relationship/s to achieve customer satisfaction including, executive level customer contact plans across multiple business units
• Managing significant internal and external stakeholder management issues
• Developing and managing a Telstra Executive contact strategy
• Achieving Revenue and Sales Objectives for a defined portfolio of strategic customers
• Developing, leading and implementing the account strategy via the relevant account plans and portfolio plan including the forming of commercial judgment relating to cross BU impact, competition issues and commercial trade-offs required to achieve the sales strategy
• Communicating with deep technical acumen the value of Telstra ICT, security, workplace and application solutions, and to articulate the client benefits
• Driving significant new ICT, security, workplace and application services business opportunities to Telstra
• Establishing a deep knowledge of the client, operating as an industry leader and provide incisive business insights on ICT matters for their clients
• Engaging in commercial, business level and technical discussions to support and educate clients on new technology

To be successful in the role, you'll need to have:
• Extensive experience in Account Management, Sales or Business Development in a B2B environment
• Proven experience in selling software/technology sales, telecommunications or services to C-level executives

•Extensive ICT, security, cloud, workplace and applications sales experience.
• Highly skilled in verbal and written communication in order to interpret, analyze, and solve customer needs
• A good team player
• Quick to adapt in changing business needs and process

• Exposure in Government, Health, Emergency Services, Transportation and Utilities would be highly regarded


A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

Interested? Apply Now!
If you're excited about the opportunity to be part of team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000205
  • Employment Type: Permanent Full Time
  • Location: SA: Adelaide
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 19/09/2019 11:59 PM AEST
  • Applications close in: 25 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Marketing Specialist
Fixed Term Full Time
NSW: Sydney or VIC: Melbourne
Fixed Term Full Time
NSW: Sydney or VIC: Melbourne
28 August 2019
Closing in: 3 days time
Opened 22 August 2019
A taste of what the role entails:...

Marketing Specialist

  • Job Number: JR-10000140
  • Employment Type: Fixed Term Full Time
  • Location: NSW: Sydney or VIC: Melbourne
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 28/08/2019 11:59 PM AEST
  • Applications close in: 3 days time

A taste of what the role entails:

As a B2B Marketing Specialist, you will have the opportunity to market world class technology innovation that helps our customers address the business challenges they face every day – equipping them to succeed in a rapidly changing business landscape.

You will work alongside the Campaign Manager and the Product Owner to support the development and implementation of program strategies into integrated, multi-channel campaign strategies and tactics in order to drive prospect to customer lifecycle engagement, and most importantly, driving pipeline and revenue results.

Typical responsibilities would be:

  •  Assisting in marketing planning, developing measurable marketing campaigns that leverage marketing automation tools to drive customer lifecycle engagement including lead generation, lead nurturing and customer loyalty marketing

  •  Selecting channel strategies: understanding various channels to promote and sell our products and services

  • Investigating the needs of the end user: empathising with the customer to develop a deep understanding of their needs, behaviours and goals and synthesising research to generate insights and recommendations

  • Campaign execution: optimising project and campaign execution to ensure we efficientl build stronger, long term relationships with our customers

  • Shaping marketing ideas and creative: shaping ideas and creative to drive disruptive, targeted and compelling projects and campaigns

  • Generating marketing insights: generating and leveraging a wide variety of insights and stakeholders to understand our market position, uncover commercial opportunities and drive differentiated marketing activity

  • Developing marketing strategies: developing a range of options and refining commercially viable strategies with others to guide our marketing teams and agencies

  • Collaborating with various key stakeholders across the business and at external agencies

Ideal profile:

  • The right person for this role will bring a proven track record in B2B Marketing and multi-channel Campaign Management experience. (3-5 years’ experience in B2B marketing)

  • You will have experience in marketing automation tools such as Eloqua or Marketo.

  • You will have experience working with multiple internal and external stakeholders and in virtual teams.

  • You have demonstrated ability to achieve KPI's and marketing objectives.

  • You will have experience in reporting on campaigns and marketing activities.

  • You will be an organised, motivated self-starter coupled with a natural ability to communicate and deliver a clear vision at all levels to ensure your success in this role

  • Because the customer is at the centre of everything we do, every initiative you deliver, every solution you create, and every conversation you have, has the ability to impact and help our customers.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000140
  • Employment Type: Fixed Term Full Time
  • Location: NSW: Sydney or VIC: Melbourne
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 28/08/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
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