At Telstra, the customer is at the heart of everything we do. That is why we make sure that we provide a seamless customer experience to our customers all over the world.

Our aim is to connect everything to everyone, which is why constantly looking for new growth opportunities and emerging technologies to improve the way we deliver services.
 

In order to be the best at what we do, we are always looking for top talents who can be part of our team – people who are passionate to deliver exceptional customer service. Think you’ve got what it takes to handle this challenging yet exciting role? Then, apply now!
 

We are looking for Technical Support to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra.
 

Key Responsibilities:

• Day to day handling of customer Emails and phone calls for fault reporting and inquiries
• Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra
• Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements.
• Work within a defined set of relevant product / network procedures, standards and practices
• Deliver outcomes by implementing a course of action identified from a general range of solutions
• 1st call Assist in providing technical support in the investigation and rectification of complex incidents
• 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
• Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA).
• Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated
• Daily updates reasons for ageing tickets and difficulties handling complex tickets

Qualifications:

• Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.
• Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc.
• Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
• Good Hands on Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF.
• Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly.
• Exposure & Trained on Cisco CCNA Routing & Switching/Security, Juniper, ITIL Foundation as minimum standard as minimum. CISSP, CCNP is a plus.
• At least 2-4 years’ experience working in Technical Support or network operations centre environment
   

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Highpoint store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store in Highpoint: Level 3, Shop 3052 Highpoint Shopping Centre 200 Rosamond Rd Maribyrnong VIC 3000
• Casual position.
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 9.00pm, Saturday 9.00am - 6.00pm, Sunday 10.00am - 5.00pm

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for:

• Previous experience in a dynamic retail/sales environment
• Experience in a customer facing role
• Someone who has worked with Sales and Customer Service KPI’s
• Great communication skills that will help you build rapport and work with others

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in – by collaborating to make great things happen.

In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally-led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.

In this role, you will be responsible for:

• Create a simple and brilliant customer experience across all our interactions in a multi-media environment
• Build new relationships with key customer targets and effectively manage these relationships to maximise opportunities
• Assist customers to understand, use and resolve issues relating to our products and services
• Sell products and services that effectively meet customer needs
• Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders and Telstra’s enterprise values Execute a strong negotiation technique and influence confidently to close opportunities

To be successful in this role, you should have: 

• Experience in Customer Service role (atleast 3 years prior experience)
• Experience in Inbound/Outbound Sales (atleast 3 years prior experience)
• Experience in a target driven environment  (atleast 3 years prior experience)

It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We're currently on the lookout for a Product Owner Openair and Netsuite to build and manage an internal team within our Enterprise business to drive the ongoing evolution of these platforms. This is a great opportunity to support a key pillar of our growth strategy around professional and managed services. We have just started a massive roll-out of Openair across Telstra. In the next financial year we will focus then on improving the user experience and further automate and consolidate the landscape to better manage our workforce, projects and financials.

As a Product Owner, you will be able to define our roadmap together with our business stakeholders and establish new ways of working to deploy and continuously improve capabilities for our 20,000 enterprise customers and more than 3,000 consulting and service staff both in Australia and overseas. Your job is to bring this to the next level in terms of business value and adoption.

Your key goals in this role include:

·         Craft and deliver our Openair and Netsuite roadmap

·         Align stakeholders on the sequencing and required contributions

·         Work with development teams to detail business requirements and drive execution

·         Establish a new way of working to continuously deliver new capabilities

·         Drive customer and employee NPS

·         Increase productivity of our support functions

We seek the following:

The right person for this role is a strategic thinker with exposure across varied projects to deliver software products, ideally with knowledge of Openair and/or Netsuite. In short:

• Driven to build great user experiences, love problem solving and relish tangible impact
• ‘Can do’ attitude and hands-on enough to execute with development teams in sprints
• Passionate for digitisation and technology while thriving in an environment that relies on you to challenge the status quo.
• Provide structure and focus with your commercial acumen and business understanding

This is an expanding and high-performing team which will provide ample professional opportunities to grow. We are passionate about impact, challenge the status quo and have fun together. We have diverse backgrounds from Sales, IT Delivery to Management Consulting. You will be rewarded with a competitive salary package.

Looking for a new challenge?

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally-led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.

Role Purpose:

The role will be responsible for end to end complaint resolution and all communications with the customer as well providing regular and relevant updates to stakeholders.

As a Customer Service Specialist, you will be responsible for:

• Managing the end-to-end resolution of complaints received by Telstra Executive Directors and Members of Parliament
• Achieving priority resolution for complaints under management through effective stakeholder management, escalation and communication practices
• Creating and monitoring an agreed action plan with key internal stakeholders to achieve efficient resolution on behalf of the customer
• Being the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the triage process
• Keeping the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes
• Ensuring that all resolution activities are undertaken in accordance with Telstra policies and procedures as well as maintaining regular, clear and accurate records of all agreed actions and outcomes in the required Customer Management System
• Identifying areas of opportunity in the management of customer and business issues including trends, drivers, insights and process improvements and feed into the Complaints Insights to Action program with the intent to mitigate complaint volumes and improve the way we do business
 

To be successful in this role, you should have:

• Demonstrated experience with managing complex matters and delivering effective outcomes
• Demonstrated ability as a Subject Matter Expert
• Demonstrated capability in presenting strong written and verbal arguments
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.
• Team orientated with strong interpersonal skills
• A passion for customer service
• The drive to achieve and succeed in a challenging environment
• A "can-do" attitude with a strong work ethic

JOIN US!

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Please refer to Success Profile attached

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Store Sydney Discovery, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store Sydney Discovery, 400 George St, Sydney
• Multiple Casual Positions Available !!
• Store Hours: Monday to Wednesday 9.00am - 7.00pm, Thursday 9.00am - 9.00pm, Friday 9.00am – 7.00pm, Saturday 9.00am - 6.00pm, Sunday 10.00am - 5.00pm

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

• Your vibrant personality and an enthusiasm for working with people
• Great communication skills that will help you build rapport and work with others
• Previous experience in a dynamic retail sales environment is a bonus
• An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

At Telstra, our customers at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here at our Bankstown Telstra store.

Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and positive attitude to make every customer feel like they’re a VIP.

And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Some of the specifics

• Telstra Store in Bankstown: Shop T068 Bankstown Central, 1 North Terrace, Bankstown
• Casual Position
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 4.00pm

Who we look for

To do well in a retail career with our team, you will be confident, knowledgeable and resilient. You’ll also show us your natural enthusiasm for working with people. To be considered for the job, you’ll ideally have:

• demonstrated interpersonal and communicative skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction;
• Previous experience in a dynamic retail environment is ideal
• An interest in tech products is a bonus – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!

Plus, any Cantonese, Mandarin, or Vietnamese language skills to liaise with our local customers is an added bonus!!!

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex