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We’ve got opportunities in software and network engineering to marketing, big data to customer service & retail champions, cyber security to product and service design - and just about everything in between. Find your future career with us.

We're committed to attracting the best talent to Telstra, and that means embracing individual differences and all abilities. If you require any adjustments or accessibility support during our recruitment process, click here.

In November 2020, Telstra announced a legal restructure to set us up for future growth by giving more visibility to our infrastructure assets. We are setting up a new holding company called Telstra Group.

Within the Telstra Group holding company, we’re creating four new legal subsidiaries one of which you may see when applying for roles, is Amplitel.

Read more about Amplitel here.



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Finance Principal

  • Job Number: JR-10044562
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Hong Kong or INTERNATIONAL: Singapore
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 20/01/2022 11:59 PM AEST
  • Applications close in: 1 days time

Finance Business Partner

  • Finance partner to TE-I Executive team for AUD 2B Global revenue portfolio made up of Wholesale and Enterprise segments consisting of multiple products and sales regions.
  • Provide financial and commercial insights to drive profitable growth through data analytics and on-time reporting of revenue and DVC portfolios
  • Lead a global and culturally diverse team of finance analysts ensuring clear alignment of goals, promote and maintain strong team culture, and uplift capability to drive better engagement and business outcomes
  • Manage CAPEX allocation to sales business cases in line with business priorities and annual budget ensuring prioritization of projects with strong commercial and strategic value
  • Collaborate and build strong relationships with various stakeholder groups such as Sales, Business Ops, Sales Ops, Commercial Ops, Delivery and Networks to drive positive business outcomes
  • Prepare TE-I revenue and DVC financial forecasts and plan in line with organizational reporting requirements
  • Partner with Sales Ops to deliver clear and timely revenue and sales targets as part of Annual Operating plan for all TEI regions ensuring alignment to overall TEI financial goals
  • Provide accounting/financial guidance to large sales deals (especially deals including CAPEX) to maximise return
  • Monitor and report on operational expenditure of the ISS business unit within the TE-I entity
  • Will include oversight of India Financial Control. 

Apply Now
  • Job Number: JR-10044562
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Hong Kong or INTERNATIONAL: Singapore
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 20/01/2022 11:59 PM AEST
  • Applications close in: 1 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Senior Account Manager

  • Job Number: JR-10045536
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Kuala Lumpur
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 24/01/2022 11:59 PM AEST
  • Applications close in: 5 days time

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we're transforming to become the telco of the future - to lead the market with the best solutions that we know our customers expect.

Due to growth in the team, we are looking for a Senior Account Manager to join our team in Malaysia working as part of the South East Asia team focusing on managing large network centric accounts (around 5-10 accounts) to achieve sales targets and revenue growth in your portfolio.

As a Senior Account Manager, you thrive on applying your deep understanding of our customer’s business strategies and technology needs, playing an integral role in unlocking the potential of business opportunities across the nation.

You will partner with Telstra’s most strategic customers to grow their business, acting as their trusted advisor and nurturing the health of our customer relationships. In doing so you identify high-value, high-profit sales solutions that directly contribute to Telstra’s growth. You flourish off building meaningful and lasting relationships, with collaboration and influencing skills critical for success in this role.

What you’ll be doing

  • Establish, grow and maintain strategic key account customer relationships through deep knowledge of their business and Telstra’s services that deliver exceptional customer experiences, contribute to high NPS and drive profitability.
  • Lead account planning workshops with extended team to define account strategies and execution of the strategies
  • Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships in order to retain and grow core revenue in your assigned portfolio of accounts
  • Apply professional expertise and knowledge of Telstra’s capabilities, market insights, and a deep understanding of the customer’s business strategy to effectively influence and partner with customers to identify new business opportunities.
  • Work in close relationships with internal teams and collaborate with peers across the regions if needed
  • Leverage strong interpersonal and negotiation skills to drive commercial, business and technical discussions with customers that present a compelling case for solutions, including articulation of technical (ICT, security, network and SDWAN solutions) solution benefits to C-Suite executives and key stakeholders.
  • Identify and act to address aged debtor risks within delegated customer portfolios, collaborating with relevant areas of the business to manage and resolve issues.

To be successful in the role, you would need to have the following:

  • Extensive sales and/or account management track record in technology or telco industry
  • Proven track record in fostering and maintaining customer relationships with measurable business outcomes
  • A good understanding of commercial principles and contract negotiations
  • Proven track record in handling complex process flows with positive outcomes
  • Experience in working with virtual teams across regions
  • Engaging team player
  • Degree in business or technical disciplines
  • Excellent English communication skills (verbal and written) required

Interested?

If this role sounds like you, then we would love to hear from you to discuss this great opportunity. Apply today!

Apply Now
  • Job Number: JR-10045536
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Kuala Lumpur
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 24/01/2022 11:59 PM AEST
  • Applications close in: 5 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Software-Senior Engineer

  • Job Number: JR-10047604
  • Employment Type: Permanent Full Time
  • Location: Australia: Flexible
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 25/01/2022 11:59 PM AEST
  • Applications close in: 6 days time

Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.

With us, you'll be working with world-leading technology and change the way we do IT to ensure business needs drive priorities, accelerating our digitisation programme.

The role with us

Senior Software Engineer will work with business stakeholders and IT colleagues in the implementation and support of Salesforce CRM (Customer Relationship Management) at Telstra. This position offers diversity in projects, an opportunity to work in a team environment with autonomy and a high-level of responsibility.

Senior Software Engineer is responsible for leading Salesforce CRM Solution definition, technical domain architecture and application development activities for Telstra across discovery, design, evolve and operations on Telstra’s Salesforce CRM platforms.

They will be responsible for developing and coordinating solution & delivery aspects of all Telstra’s Salesforce CRM systems implementations, communicating effectively and fostering strong relationships with business users and stakeholders.

Responsibilities

The key responsibilities are the following but not limited to:

  • Collaborate with the Functional team to determine how best to implement solution
  • Provide expert platform knowledge to the project team;
  • Provide knowledge and guidance on Salesforce security best practices; Salesforce integration patterns, Salesforce data migration best practices; own the End to End Technical Solution on the project.
  • Ability to provide technical governance across CRM solutions at Telstra
  • Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and business objectives are met in a timely and cost effective manner
  • Ability to understand and design provisioning solutions at Telstra and how CRM interacts with provisioning layers.
  • Strong problem solving and analytical skills needed to support enterprise high availability Salesforce applications
  • Coordinate with technical resource within and outside of Telstra
  • Monitor process of software configuration/development/testing to assure quality deliverable.
  • high standards for quality deliverables
  • Provide training and educate other team members around core capabilities and helps them deliver high quality solutions and deliverables/documentation
  • Self-Motivator to perform activities around design, evolve and deploy changes into production

About you

Essential

  • Should own and involve in different improvement initiatives
  • Experience in continuous integration delivery practices
  • Experience in unblocking and mentoring junior software engineers
  • Able to leverage relationship with other teams to collaborate and deliver technical solutions
  • Proven high level of initiative, drive and enthusiasm – essential.
  • Time management and an ability to adhere to set schedules.
  • Ability to work under pressure – essential.
  • High level of problem solving and interpersonal skills.
  • Understanding of benefits and challenges of cloud technology
  • Be able to explain the benefits of DevOps, automation during testing and deployment process
  • Explores the problem at hand to suggest solutions that address customer needs                 

High Desirable

  • Extensive experience delivering solutions on the Salesforce platform.
  • Excellent verbal and written communication skills.
  • Deep understand and experience in developing Salesforce and building on force.com.
  • A good understanding of the architectural principals of web based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers
  • Understanding of all cloud offerings in the market and ability to discuss cloud architectures
  • A good understanding of enterprise application integration, including SOA, ESB, EAI, ETL environments and an understanding of integration considerations such as process orchestration, customer data integration and master data management
  • A good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications
  • Architectural and development experience of Web Services
  • Extensive experience in developing & configuration SFDC Apex classes, Visualforce pages, workflows, Aura Components and LWC
  • Extensive experience in Salesforce application development, particularly with apex script, with the ability to develop technical solutions to business requirements
  • Principals of network, application and information security

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10047604
  • Employment Type: Permanent Full Time
  • Location: Australia: Flexible
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 25/01/2022 11:59 PM AEST
  • Applications close in: 6 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Digital Business Development Manager - SA

  • Job Number: JR-10048201
  • Employment Type: Permanent Full Time
  • Location: SA: 30 Pirie St
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 24/01/2022 11:59 PM AEST
  • Applications close in: 5 days time

We’re looking for a solution focused Digital Business Development Manager for SA as we shape and grow our successful team! In this exciting role, you will identify new and develop existing client relationships and build a strong pipeline of quality technology services opportunities through focused activity. 

You will: 

  • Focus on Revenue & Gross Margin Growth for the Digital portfolio of Products and Services through identification, qualification and development of new business.
  • Provide pro-active technical savvy insights to customers on technology trends
  • Provide relevant Digital Industry insights to customers on trends and implications impacting the customer’s industry segment, and how Telstra can assist the customer
  • Build Innovative, Design-led Digital solution proposals for customers utilising Design, Data, Analytics, IoT, Development and Applications on Cloud platforms.
  • Opportunity owner for Archetype 2 and 3 opportunities, working with relevant team members in an Agile WoW.
  • Work with Client Partners, Purple Consultants & Domain experts to deliver customer outcomes in an Agile@Scale model

 About You 

  • Demonstrable ability to understand Design, IoT, Data, App Development and Modern Workplace technologies, and use this knowledge to build propositions that solve customer challenges and business outcomes.
  • Tertiary qualifications in a business related or ICT field would be typical for this role.
  • Certifications in relevant industry or vendor organisations e.g. Microsoft, AWS, Cisco, at fundamental or associate level.
  • Challenger Sales approach and experience in Miller Hieman, Deloitte Challenger, and other leading sales methodologies.
  • Based in South Australia, with existing relationships in the local market and local, is highly desirable.
  • Security Clearance highly desirable however not mandatory (must be willing to obtain in the future)

Hi, we’re Telstra Purple 👋 People bringing purpose to technology.

We're Australia’s largest owned technology services company, focused on outcome-based, transformative tech solutions that help our customers cut through IT complexity to achieve their bespoke goals, faster. If solving unique problems sparks your interest to help change a business, a community, or the environment for the better – we’re in sync.

We're after the right blend of experience and enthusiasm, and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business, and push for diversity of thought in all we do.

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate. To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive

Apply Now
  • Job Number: JR-10048201
  • Employment Type: Permanent Full Time
  • Location: SA: 30 Pirie St
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 24/01/2022 11:59 PM AEST
  • Applications close in: 5 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Technical Expert-3

  • Job Number: JR-10050653
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 10/02/2022 11:59 PM AEST
  • Applications close in: 22 days time

The measurable deliverables and outcomes of this role

  • Customer Experience
  • Volume Reduction
  • First in Fix Rate
  • Continuous Improvement

Key Responsibilities, Accountability Metrics, Decision Rights

Key Responsibilities

  • Perform or participate in complex analysis of vendor received vulnerabilities.
  • Track and deliver on developed program of vulnerability remediation in the customers network.
  • Be able to analyse device config to ascertain impact/need for vendor vulnerabilities.
  • Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra.
  • Assist with customer communication and provide clear and concise feedback to customer questions.
  • Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
  • Provide input into learning and development for our entire ecosystem.
  • Extended business hours shift requirements

 Key Accountability Metrics

  • Reduction of outstanding vulnerabilities
  • Volume Reduction
  • Cycle Time

Key Decision Rights

  • Escalation Management
  • SME direction

Key Relationships/ Interdependencies 

Internal

What key internal relationships would someone in this role need to build and manage in order to achieve the outcomes of the role?

  • Other resolver groups
  • Engineering/Product/Project
  • Major Incident Management
  • Service and Account Teams
  • Enterprise Impact Management
  • Field Services

External

What key relationships would someone in this role need to build and manage in order to achieve the outcomes of the role?

  • Telstra Enterprise Customers
  • Telstra Government Customers
  • Telstra Business Customers
  • Vendors:  Cisco, Juniper, Meraki, Riverbed, VeloCloud, Viptela, Interactive and others.

Leadership capabilities

Skill/Technical Expertise

Proficiency

Motivate - Motivates with Vision and Meaning       

Skilled  

  • Contributes to the creation of a shared, motivating vision to provide direction in the face of ambiguity. 
  • Contributes to setting team goals and success measures aligned to the strategy.         
  • Actively seeks clarity on how own role contributes to both the team and enterprise goals           

Motivate - Empowers and Coaches Others             

Skilled  

  • Empowers the team to make decisions, act independently, and to escalate when help is required to solve problems and/or remove organisational barriers.            
  • Provides coaching in the form of goal setting, continuous feedback and stretch opportunities to maximise the potential of the team.        
  • Delivers on own responsibilities and agreed standards to build trust and contribute to a culture of accountability.          

Accelerate - Accelerates Change

Skilled  

  • Contributes to the analysis of internal and external information sources to identify indicators of change.  
  • Contributes to the implementation of plans to act emerging priorities within team/s.           
  • Embraces change by focusing on the opportunities it creates for self, others and the enterprise.     

Accelerate - Drives Speed and Agility          

Skilled  

  • Forms and leads teams with the right skills for the work that needs to be done to achieve outcomes. 
  • Delivers initiatives with speed by ensuring the team adopts relevant methods and tools based on new ways of working.   
  • Reflects on development goals and quickly identifies who, or where, to go to quickly learn new skills through education, experiences and/or exposure.          

Collaborate - Collaborates to Achieve Outcomes    

Skilled  

  • Uses active listening and probing questions to build trusting and respectful relationships within the team. 
  • Identifies barriers to collaboration and seeks support to overcome these.       
  • Actively shares information and perspectives cross-functionally to support the achievement of shared goals.         

Collaborate - Develops Inclusive, High Performing Teams 

Skilled  

  • Draws on the teams inherent diversity of thought to enhance outcomes.
  • Treats each team member fairly, and with respect, to ensure everyone feels included.         
  • Seeks to gain a greater understanding of own strengths and consciously leverages these to drive enhanced outcomes.     

Innovate - Challenges to Simplify and Innovate    

Skilled  

  • Respectfully asks questions to challenge team members assumptions.  
  • Actively engages in idea generation and experimenting to identify opportunities for simplification and innovation.  
  • Applies quality data to inform decision-making and build confidence in risk-taking.             

Innovate - Leads Customer Obsession         

Skilled  

  • Actively seeks clarity on customer needs and motivations.          
  • Leverages available customer data and feedback to design work around customer needs.            
  • Implements solutions that address customer needs and/or pain points to optimise customer value.         

Key Skills/Technical Expertise

Skill/Technical Expertise

Proficiency

Recovering from setbacks          

Demonstrating the ability to quickly recover from setbacks and applying mindset and behavioural agility to deliver business outcomes in a complex and ambiguous environment             

Advanced          

  • Remains calm in adverse situations and develops options for next steps 
  • Bounces back from setbacks quickly and helps others to learn from and share their experiences   
  • Accommodates and responds to unforeseen change with enthusiasm          
  • Questions traditional way without concern for personal impact             

Resolving customer issues         

Assisting customers to understand, use and resolve issues relating to our products and services   

Advanced          

  • Applies customer-centric approaches to resolve customer issues and improve the customer experience          
  • Coaches customers on how to get the most out of our products and services
  • Coaches others to prioritise customer needs and effectively resolve customer issues             

Improving technology systems   

Monitoring, diagnosing issues and improving our systems over time to improve performance and integration             

Advanced          

  • Explores the reason for changing user requirements          
  • Identifies system issues and troubleshoots to uncover root causes            
  • Resolves system performance and integration issues             
  • Guides teams to maintain traceability across system lifecycles        
  • Implements decommissioning plans, preventing data loss and disruption

Problem solving

Advanced          

  • Breaks problems down into solvable parts to understand them more deeply       
  • Accurately identifies the underlying cause of the problem          
  • Tests solutions to validate if they will resolve the underlying cause         
  • Solves problems using a combination of evidence and past experience           

Qualifications/Experiences

Essential

  • 5-10 years working in IT industry.
  • CCNA/CCNP/SD-WAN or similar.
  • Incident Management Experience.

High desirable

  • Problem Management Skills
  • Process Improvement skills
  • SME experience.
  • Network - deep analysis skills.
  • Assurance Team Experience.
  • Automation/Scripting Skills/API.

Role purpose

To provide complex technical analysis and remediation of all security vulnerabilities received from the different vendors. Ensure this information is developed into a remediation plan that can be implemented across the customer networks managed by Telstra.

How the role contributes to business strategy?

Ensure technical analysis and remediation is part of the overall Security Vulnerability Management plan that is in place for all Enterprise Managed customers.

The measurable deliverables and outcomes of this role

  • Customer Experience
  • Volume Reduction
  • First in Fix Rate
  • Continuous Improvement

Role Context and overview

Key Responsibilities, Accountability Metrics, Decision Rights

Key Responsibilities

  • Perform or participate in complex analysis of vendor received vulnerabilities.
  • Track and deliver on developed program of vulnerability remediation in the customers network.
  • Be able to analyse device config to ascertain impact/need for vendor vulnerabilities.
  • Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra.
  • Assist with customer communication and provide clear and concise feedback to customer questions.
  • Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
  • Provide input into learning and development for our entire ecosystem.
  • Extended business hours shift requirements

 Key Accountability Metrics

  • Reduction of outstanding vulnerabilities
  • Volume Reduction
  • Cycle Time

Key Decision Rights

  • Escalation Management
  • SME direction

Key Relationships/ Interdependencies 

Internal

What key internal relationships would someone in this role need to build and manage in order to achieve the outcomes of the role?

  • Other resolver groups
  • Engineering/Product/Project
  • Major Incident Management
  • Service and Account Teams
  • Enterprise Impact Management
  • Field Services

External

What key relationships would someone in this role need to build and manage in order to achieve the outcomes of the role?

  • Telstra Enterprise Customers
  • Telstra Government Customers
  • Telstra Business Customers
  • Vendors:  Cisco, Juniper, Meraki, Riverbed, VeloCloud, Viptela, Interactive and others.

Leadership capabilities

Skill/Technical Expertise

Proficiency

Motivate - Motivates with Vision and Meaning       

Skilled  

  • Contributes to the creation of a shared, motivating vision to provide direction in the face of ambiguity. 
  • Contributes to setting team goals and success measures aligned to the strategy.         
  • Actively seeks clarity on how own role contributes to both the team and enterprise goals           

Motivate - Empowers and Coaches Others             

Skilled  

  • Empowers the team to make decisions, act independently, and to escalate when help is required to solve problems and/or remove organisational barriers.            
  • Provides coaching in the form of goal setting, continuous feedback and stretch opportunities to maximise the potential of the team.        
  • Delivers on own responsibilities and agreed standards to build trust and contribute to a culture of accountability.          

Accelerate - Accelerates Change

Skilled  

  • Contributes to the analysis of internal and external information sources to identify indicators of change.  
  • Contributes to the implementation of plans to act emerging priorities within team/s.           
  • Embraces change by focusing on the opportunities it creates for self, others and the enterprise.     

Accelerate - Drives Speed and Agility          

Skilled  

  • Forms and leads teams with the right skills for the work that needs to be done to achieve outcomes. 
  • Delivers initiatives with speed by ensuring the team adopts relevant methods and tools based on new ways of working.   
  • Reflects on development goals and quickly identifies who, or where, to go to quickly learn new skills through education, experiences and/or exposure.          

Collaborate - Collaborates to Achieve Outcomes    

Skilled  

  • Uses active listening and probing questions to build trusting and respectful relationships within the team. 
  • Identifies barriers to collaboration and seeks support to overcome these.       
  • Actively shares information and perspectives cross-functionally to support the achievement of shared goals.         

Collaborate - Develops Inclusive, High Performing Teams 

Skilled  

  • Draws on the teams inherent diversity of thought to enhance outcomes.
  • Treats each team member fairly, and with respect, to ensure everyone feels included.         
  • Seeks to gain a greater understanding of own strengths and consciously leverages these to drive enhanced outcomes.     

Innovate - Challenges to Simplify and Innovate    

Skilled  

  • Respectfully asks questions to challenge team members assumptions.  
  • Actively engages in idea generation and experimenting to identify opportunities for simplification and innovation.  
  • Applies quality data to inform decision-making and build confidence in risk-taking.             

Innovate - Leads Customer Obsession         

Skilled  

  • Actively seeks clarity on customer needs and motivations.          
  • Leverages available customer data and feedback to design work around customer needs.            
  • Implements solutions that address customer needs and/or pain points to optimise customer value.         

Key Skills/Technical Expertise

Skill/Technical Expertise

Proficiency

Recovering from setbacks          

Demonstrating the ability to quickly recover from setbacks and applying mindset and behavioural agility to deliver business outcomes in a complex and ambiguous environment             

Advanced          

  • Remains calm in adverse situations and develops options for next steps 
  • Bounces back from setbacks quickly and helps others to learn from and share their experiences   
  • Accommodates and responds to unforeseen change with enthusiasm          
  • Questions traditional way without concern for personal impact             

Resolving customer issues         

Assisting customers to understand, use and resolve issues relating to our products and services   

Advanced          

  • Applies customer-centric approaches to resolve customer issues and improve the customer experience          
  • Coaches customers on how to get the most out of our products and services
  • Coaches others to prioritise customer needs and effectively resolve customer issues             

Improving technology systems   

Monitoring, diagnosing issues and improving our systems over time to improve performance and integration             

Advanced          

  • Explores the reason for changing user requirements          
  • Identifies system issues and troubleshoots to uncover root causes            
  • Resolves system performance and integration issues             
  • Guides teams to maintain traceability across system lifecycles        
  • Implements decommissioning plans, preventing data loss and disruption

Problem solving

Advanced          

  • Breaks problems down into solvable parts to understand them more deeply       
  • Accurately identifies the underlying cause of the problem          
  • Tests solutions to validate if they will resolve the underlying cause         
  • Solves problems using a combination of evidence and past experience           

Qualifications/Experiences

Essential

  • 5-10 years working in IT industry.
  • CCNA/CCNP/SD-WAN or similar.
  • Incident Management Experience.

High desirable

  • Problem Management Skills
  • Process Improvement skills
  • SME experience.
  • Network - deep analysis skills.
  • Assurance Team Experience.
  • Automation/Scripting Skills/API.

Feeder Roles

Potential Career pathway

Which roles are likely to lead to this position?

  • Technical Specialist
  • Technical Support

What are the possible roles for progression?

  • IT Technical Expert
  • Senior Operations Service Specialist
  • Systems Specialist
  • Network Senior Lead
Apply Now
  • Job Number: JR-10050653
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 10/02/2022 11:59 PM AEST
  • Applications close in: 22 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Part Time Customer Sales & Service Consultant CAROLINE SPRINGS

  • Job Number: JR-10055688
  • Employment Type: Permanent Part Time
  • Location: VIC: Melbourne
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 30/01/2022 11:59 PM AEST
  • Applications close in: 11 days time

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Caroline Springs store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

  • Telstra Store Caroline Springs: Shop 45 Caroline Springs Square, Lake Street, Caroline Springs VIC 3023
  • Part Time Positions Available!!
  • Store Hours: Monday to Saturday 9.00am - 5.30pm, Sunday 10.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

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Additional Note:

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

Apply Now
  • Job Number: JR-10055688
  • Employment Type: Permanent Part Time
  • Location: VIC: Melbourne
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 30/01/2022 11:59 PM AEST
  • Applications close in: 11 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Full Time Customer Sales & Service Consultant CAROLINE SPRINGS

  • Job Number: JR-10055689
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 30/01/2022 11:59 PM AEST
  • Applications close in: 11 days time

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Caroline Springs store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

  • Telstra Store Caroline Springs: Shop 45 Caroline Springs Square, Lake Street, Caroline Springs VIC 3023
  • Full Time Positions Available!!
  • Store Hours: Monday to Saturday 9.00am - 5.30pm, Sunday 10.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

-------

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

-------

Additional Note:

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

Apply Now
  • Job Number: JR-10055689
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 30/01/2022 11:59 PM AEST
  • Applications close in: 11 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Senior Cyber Security Risk Assurance Lead

  • Job Number: JR-10056209
  • Employment Type: Permanent Full Time
  • Location: Australia: Flexible or VIC: 242 Exhibition St
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 30/01/2022 11:59 PM AEST
  • Applications close in: 11 days time

Exciting opportunity to join one of the largest cybersecurity initiatives in the telecommunications industry. This high-profile project will elevate Telstra's position as a market leader and augment the company's T22 and T25 ambitions to become a world class technology company that empowers people to connect. This role offers incredible diversity, spanning the entire Global Telstra business in all facets of cybersecurity. It will enable you to collaborate with industry experts in cyber security and gain exposure to innovative technology on a scale you won’t find anywhere else. Most importantly, you are empowered to make security and risk-based decisions. Being the critical authority on security and risk, you will make real and tangible differences to business outcomes, with stakeholders at all levels and disciplines, spanning the entire company.  

Responsibilities: 

  • Guard all company data, particularly sensitive data, from both internal and external threats by designing broad, bespoke defense strategies. 

  • Provide last point of escalation for cyber security incidence resolution 

  • Collaborate with other members of the cybersecurity team to develop new protocols, layers of protection, and other both proactive and defensive systems within the Telstra business context.  

  • Consult with the wider Telstra business across all levels and disciplines from a strategic, risk perspective to iterate bespoke solutions 

  • Maintain security guidelines, procedures, standards, and controls documentation 

  • Maintain a working knowledge of current cybercrime tactics 

Skills and Qualifications 

  • 10 years minimum experience in cybersecurity across a range of disciplines in mid- to large-size business. 

  • Ability to work autonomously, make and be able to justify security and risk-based decisions 

  • Experience with either providing hands-on cyber security services or the review of cyber security services outputs, across the end-end delivery of a project.  

  • Assessment of security issues in a business risk context 

  • Performing and delivering cyber security risk assessments 

  • Ability to clearly articulate and present complex security and risk issues to business stakeholders 

Desirable: 

  • Experience in Security Architecture reviews and/or designs of complex systems 

  • Industry certifications such as: CISA, CRISC, CISM, CISSP, SABSA, CGEIT 

  • Knowledge and experience of systems and telecommunication business domains, product, and services 

  • Experience being an individual contributor – experience working with minimal oversight.  

  • Knowledge of industry security, risk and control standards and frameworks, domains, and principles such as ISO27001/2, PCIDSS, ISM, NIST etc. 

Our perks & benefits: 

  • Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work. 

  • 16 weeks paid parental leave for primary and secondary carers. 

  • Professional development opportunities. Gain that cert or take some time to upskill on a latest technology – leaving your annual leave intact. 

  • A brand new, free mobile phone and plan. 

  • New laptop / Device. 

  • An extra Telstra day off and Volunteer Day off. 

  • Salary sacrifice / packaging. Set aside part of your salary to pay for things like extra toolkit, short term incentive to Super. 

  • Opportunity to earn T Points, through our internal recognition program 

  • Purchased Annual Leave scheme. 

  • 25% discounted Telstra products and services. 

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you! 

We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do. 

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances. 

Apply Now!

Apply Now
  • Job Number: JR-10056209
  • Employment Type: Permanent Full Time
  • Location: Australia: Flexible or VIC: 242 Exhibition St
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 30/01/2022 11:59 PM AEST
  • Applications close in: 11 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Part Time Customer Service and Sales Consultant HAY ST

  • Job Number: JR-10056391
  • Employment Type: Permanent Part Time
  • Location: WA: Perth
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 25/01/2022 11:59 PM AEST
  • Applications close in: 6 days time

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Hay St store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

  • Telstra Store in Hay St: 710 Hay Street Perth WA 6000 Perth WA 6000
  • Multiple Part Time Positions Available
  • Store Hours: Monday to Saturday 9.00am to 5.00pm, Sunday 11.00am to 4.00pm
  • Must have seven (7) day availability

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Additional Note:

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive

Apply Now
  • Job Number: JR-10056391
  • Employment Type: Permanent Part Time
  • Location: WA: Perth
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 25/01/2022 11:59 PM AEST
  • Applications close in: 6 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.

Full Time Customer Service and Sales Consultant MORLEY

  • Job Number: JR-10056894
  • Employment Type: Permanent Full Time
  • Location: WA: Perth
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 25/01/2022 11:59 PM AEST
  • Applications close in: 6 days time
Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Morley store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

  • Telstra Store in Morley: Shop 91 Centro Galleria Collier Rd Morley WA 6062
  • Multiple Full Time Position Available
  • Store Hours: Monday to Wednesday 9.00am to 5.00pm, Thursday 9.00am to 8.00pm, Friday to Saturday 9.00am to 5.00pm, Sunday 11.00am to 4.00pm
  • Must have seven (7) day availability

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Additional Note:

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive

Apply Now
  • Job Number: JR-10056894
  • Employment Type: Permanent Full Time
  • Location: WA: Perth
  • Opening date: 18/01/2022 12:00 AM AEST
  • Closing date: 25/01/2022 11:59 PM AEST
  • Applications close in: 6 days time

Thrive, your way

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together. 

Accessibility support

If you identify as living with a disability, our team are happy to work with you through the recruitment process.
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