Explore jobs

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Telstra Morley store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Morley: Shop 91 Centro Galleria Collier Rd, Morley             
• Casual position
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Connect with Telstra
We’re at the heart of technological change and we’re helping to make it happen by connecting everything to everyone. And that’s where you come in, to help us create a brilliantly connected future for our customers.

About the role
We are seeking expressions of interest from talented individuals who thrive in a fast paced customer service environment and are looking for their next retail opportunity.

At Telstra, we know that our people are our greatest asset and that’s why we’re always looking for brilliant individuals who embody our values and have a passion for technology.

As part of our Customer Sales and Service Consultants team, you will be the face and voice of Telstra. Talking to our new and existing customers, you’ll deliver personalised service and advice to uncover their individual needs and provide them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest technology, or talking to a customer about our international roaming offers for their next holiday. It’s challenging and varied work that you can be proud of.

Specifics:

Telstra Browns Plain Store: Shop GF068 Grand Plaza Shopping Centre, 27-49 Browns Plains Road

Store opening hours:

• Monday 9:00 AM to 5:30 PM

• Tuesday 9:00 AM to 5:30 PM

• Wednesday 9:00 AM to 5:30 PM

• Thursday 9:00 AM to 7:00 PM

• Friday 9:00 AM to 5:30 PM

• Saturday 9:00 AM to 5:00 PM

• Sunday 10:00 AM to 3:00 PM

What you’ll bring
As our customers are at the heart of everything we do, their happiness is our success, so you’ll need to go above and beyond to meet their needs.

This means we’re looking for people who have the confidence to speak with customers face to face, are resourceful and resilient, and are able to show us their natural enthusiasm for working with people.

You'll also need to be receptive to different personalities, and use varied approaches in your interactions with others.

Sounds like you?
If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.
 

In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally-led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.

Role Purpose:

The role of a Complex Complaints Resolution SME is to provide the highest level of quality and customer experience to Telstra customers through responding to escalated complaints across the whole range of Telstra products and services.

As a Complex Complaints Resolution SME, you will be responsible for:
• Effective and timely resolution of complaints at productivity levels defined in the scorecard.
• Ensure quality of resolution to ensure complaints are not escalated or reopened.
• Ensure that TIO AI requests are actioned in a timely manner.
• Contribute to the strategic and episode NPS targets.
• Achieve customer service targets using standard company procedures.
• Explore and resolve customer complaints that are identified in accordance with standard procedures.
• Identify provisioning difficulties and facilitate proposed resolution with the customer in accordance with national procedures and action using core systems and processes.
• Issue/activate work orders by the accurate entry of customer information into core Telstra system/s and by following established work instructions.
• Escalate customer complaints requiring non-standard variations for approval.

To be successful in this role, you should have:
• Extensive experience in complaint handling processes and systems.
• Maintaining stakeholder relationships.
• Solving problems of moderate complexity.
• Extensive experience dealing with a range of moderately complex issues and participating in the design or developing solutions, or resolving issues.
 

JOIN US!

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

Our N&IT professionals are responsible for building and supporting world-class IT systems, networks and facilities. The kind that can provide the best possible service to all our customers, from large-scale enterprise to mass-market consumers. The scope and complexity this involves, means you can expect unparalleled opportunities to develop your career.

Telstra’s Managed Government Services team is looking for an exceptional Senior Network Engineer to join their team in Canberra.

About the role:

As a Senior Network Engineer, you will play a critical role in supporting Telstra and the Managed Government Services team and be engaged in providing complex platform and security services for infrastructure, products and services supplied and operated by Telstra.

Please note: Candidates must be Australian Citizens. This role requires NV1 clearance and candidates must have a current Baseline clearance at a minimum to be considered. 

Your key responsibilities and major tasks include, but not limited to: 

• Performing and/or participating in the designing, building and L3 operational support of platform and customer gateway environments.

• Developing network device configurations for deployment

• Delivering programs of work, initiate and drive lifecycle activities

• Delivering technical documentation and solution designs

• Preparing process documentation to describe how networks, infrastructure, products and services operate

• Delivering and/or developing technical training, updates & or briefings to staff to ensure understanding of process & procedures

• Identifying and initiating continuous improvement.

• Providing support to other areas of the business as needed from time to time.

To be successful in this role, you will have:

• Proven experience in a similar network engineering role.

• Experience in supporting WAN and LAN technologies including: Firewalls, Routing and Switching, WLAN, F5 Load Balancers and Internet Proxy technologies

• Relevant tertiary degree or equivalent industry experience.

• Relevant Industry Certifications (Cisco, Juniper, F5).

• The proven ability to solving problems of various complexities.

• Skilled at maintaining stakeholder relationships.

• A minimum of a current Baseline clearance to be considered.

Our perks & benefits:

• Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.

• 16 weeks paid parental leave for primary carers.

• Professional development program.

• Laptop/Device allowance renewed every 2 years.

• An epic (free) Telstra mobile phone plan.

• Purchased Annual Leave scheme.

• Discounted Telstra products and services.

If you're excited about the opportunity to be part of a high performing team undertaking incredible and diverse challenges whilst furthering your career, this could be the role for you.

Join us as we bring government, industry, enterprise and providers together to solve the biggest emerging challenges using the latest technologies. Working at Telstra brings endless opportunities to develop and grow your career with us in a creative and a success-based culture. If you can help us add a positive impact to every Telstra customer's experience, enjoy collaborating with different people and can handle challenges in any form, we'd love to hear from you.

 Interested? Apply Now!

Legal Counsel (Regulatory) - Energy

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

As recently announced, we are building a brand new start-up energy retailer inside our well-established business. To help us achieve this objective , we are offering an exciting opportunity for a Legal Counsel to join us and expand our legal team.

Telstra is one of the largest consumers of electricity in Australia, we underwrite renewables, we generate, we neutralise the emissions of our total operations, and soon we will be selling energy to consumers.

The role with us

As a Legal Counsel, you are a trusted advisor who thrives on providing high quality, independent and strategic legal advice to Telstra’s business units. Your strong technical expertise around legal matters and solutions coupled with your confidence and experience in liaising and negotiating with stakeholders is what makes you outstanding in your role. You make a significant impact to the business and Telstra’s most strategic projects, by helping to resolve complex issues, providing informed insights, and proposing innovative legal solutions that meet strategic objectives.

Key Responsibilities

• Leverage your deep experience and technical know-how to provide high quality, independent and strategic legal advice to Telstra’s energy team , helping to achieve good business outcomes while meeting legal and regulatory requirements

• Support senior management with strategic projects, by identifying legal issues and risks that may have a significant impact on the business, providing expert legal guidance, applying critical thinking, sharing informed insights and implementing innovative solutions that achieve strategic objectives and resolve complex legal issues

• Authentically engage, build and maintain trusted and collaborative working relationships with legal teams across Telstra’s business units, as well as internal and external stakeholders, by assisting them with legal matters, processes and standards

• Take accountability for legal activities through inception to execution and ensuring careful management of budgets and external fees

• Apply a continuous improvement mindset when providing legal support to clients, by sharing great ideas and contributing to initiatives which help drive productivity improvements and maximise client experience outcomes

• Work closely with Regulatory, Compliance, Sustainability and External Relation colleagues to develop and execute an appropriate regulatory and government relations stakeholder strategy for Telstra’s involvement in the energy sector

• Taking a leadership role to share knowledge and expertise of the energy industry in the broader legal team

About you

• To be successful in the role, you'll bring the following skills and experience :

• Bachelor of Laws (or equivalent) and admitted to practice in Australia.

• A minimum of four years’ experience PQE working in house at an energy supplier or energy retailer, or experience in private practice, specialising in energy law and energy market regulation (including the Energy Retail Code, the National Energy Retail  Law and the National Energy Retail Rules).

• Strong experience with electricity, gas and solar product design, advising on product implementation and product lifecycle management, in particular making sure the product meets the energy regulatory requirements and the business is compliant.   

• Understanding of the energy market, including legal risks, regulatory issues, use of energy data  and the upcoming Consumer Data Right (CDR) to the energy sector.

• Experience in leading multiple complex regulatory legal matters and managing legal spend.

• Ability to build strong, trusting relationships with clients and external stakeholders (including regulators) and to deliver difficult messages whilst maintaining effective relationships

• Ability to explain complex issues clearly and concisely, as well as balancing and prioritising workload.

• LOCATION: SYDNEY / MELBOURNE / BRISBANE

Thrive, your way

The work is complex and challenging but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

Interested?

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

About the team

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

We are heavily involved in the energy sector – we are one of the largest consumers of electricity in Australia, we underwrite renewables, we generate, we neutralise the emissions of our total operations, and we are looking to expand our legal team to bring more expertise in this sector to the team.

The role with us

As a Legal Counsel, you are a trusted advisor who thrives on providing high quality, independent and strategic legal advice to Telstra’s business units. Your strong technical expertise around legal matters and solutions coupled with your confidence and experience in liaising and negotiating with stakeholders is what makes you outstanding in your role. You make a significant impact to the business and Telstra’s most strategic projects, by helping to resolve complex issues, providing informed insights, and proposing innovative legal solutions that meet strategic objectives.

Key Responsibilities

• Leverage your deep experience and technical know-how to provide high quality, independent and strategic legal advice to Telstra’s energy teams, helping to achieve good business outcomes while meeting legal and regulatory requirements

• Support senior management with strategic projects, by providing expert legal guidance, applying critical thinking, sharing informed insights and implementing innovative solutions that achieve strategic objectives and resolve complex legal issues

• Authentically engage, build and maintain trusted and collaborative working relationships with legal teams across Telstra’s business units, as well as internal and external stakeholders, by assisting them with legal matters, processes and standards

• Take accountability for legal activities through inception to execution

• Apply a continuous improvement mindset when providing legal support to clients, by sharing great ideas and contributing to initiatives which help drive productivity improvements and maximise client experience outcomes

• Be the energy subject matter expert for the team, by taking a leadership role to share knowledge and expertise of the energy industry in the broader legal team

• Apply your impressive critical thinking and problem-solving abilities to identify legal issues and risks that may have a significant impact on the business, working collaboratively with team members to resolve them in a timely manner

About you

To be successful in the role, you’ll bring the following skills and experience:

Bachelor of Laws (or equivalent) and admitted to practice in Australia. Strong experience PQE  working in house at an energy retailer or experience in private practice specialising in energy law and regulations. Strong experience with gas, electricity and solar product design, product implementation (including customer terms) and product lifecycle management Strong experience advising on energy related advertising, customer communications and customer remediation Understanding of the energy market including risk and regulatory issues related to the use of energy data and personal information Experience in leading complex legal matters Ability to engage with senior leaders and explain complex issues clearly and concisely, as well as balancing and prioritising workload Company secretarial experience desired but not essential

Thrive, your way

The work is complex and challenging but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

Interested?

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

About the team

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

We are heavily involved in the energy sector – we are one of the largest consumers of electricity in Australia, we underwrite renewables, we generate, we neutralise the emissions of our total operations, and we are looking to expand our legal team to bring more expertise in this sector to the team.

The role with us

As a Legal Counsel, you are a trusted advisor who thrives on providing high quality, independent and strategic legal advice to Telstra’s business units. Your strong technical expertise around legal matters and solutions coupled with your confidence and experience in liaising and negotiating with stakeholders is what makes you outstanding in your role. You make a significant impact to the business and Telstra’s most strategic projects, by helping to resolve complex issues, providing informed insights, and proposing innovative legal solutions that meet strategic objectives.

Key Responsibilities

• Leverage your deep experience and technical know-how to provide high quality, independent and strategic legal advice to Telstra’s energy and procurement teams, helping to achieve good business outcomes while meeting legal and regulatory requirements

• Support senior management with strategic projects, by identifying legal issues and risks that may have a significant impact on the business, providing expert legal guidance, applying critical thinking, sharing informed insights and implementing innovative solutions that achieve strategic objectives and resolve complex legal issues

• Authentically engage, build and maintain trusted and collaborative working relationships with legal teams across Telstra’s business units, as well as internal and external stakeholders, by assisting them with legal matters, processes and standards

• Take accountability for legal activities through inception to execution, advising on deal structuring (in particular, in relation to energy suppy agreements), providing drafting and negotiation input, and ensuring careful management of budgets and external fees

• Apply a continuous improvement mindset when providing legal support to clients, by sharing great ideas and contributing to initiatives which help drive productivity improvements and maximise client experience outcomes

• Be the energy subject matter expert for the team, by taking a leadership role to share knowledge and expertise of the energy industry in the broader legal team

About you

• Bachelor of Laws (or equivalent) and admitted to practice in Australia.

• Strong experience PQE working in house at an energy supplier or energy retailer, or experience in private practice specialising in energy law and regulations (including National Energy Law and National Energy Rules). Experience in leading complex legal matters

• Ability to engage with senior leaders and explain complex issues clearly and concisely, as well as balancing and prioritising workload.

• Understanding of the energy market, including legal risks, energy regulatory issues and  use of energy data.

• Experience negotiating supply agreements including:

  • power purchasing agreements from power generators;

  • electricity and gas supply agreements;

  • smart metering and other energy equipment supply contracts; and

  • connection agreements with distribution network service providers.

• Experience with technology (hardware, software and SAAS) agreements and construction agreements preferred but not essential.

(For the expanded list of responsibilities and expected skill requirements of the role, please refer to the Career Model Job Profile description, listed below).

Thrive, your way

The work is complex and challenging but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

Interested?

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.