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Customer Service & Sales Consultant – Expressions of Interest

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

About the Role

Are you an experienced Customer Service & Sales professional, who thrives working in a fast-paced and rewarding environment? If yes, then this role is for you!

We are currently hiring in ACT for the location below:  

• Telstra Store Hobart - Shop 76 Westfield Shoppingtown, 20 Benjamin Way, Belconnen ACT 2617

Duties

• Provide quality customer service to all customers
• Maximise sales by providing latest product and service information to our customers.
• Achieve sales and performance targets
• Ensure store presentation is in line with retail shop standards

Skills and experience

• Experience in a customer facing role
• Proven record of delivering great customer experiences
• Ability to solve complex problems
• Effective communication skills
• The ability to speak fluently in another language is highly advantageous!

Benefits

• Variety of flexible working arrangements available including casual, part time or full-time positions dependent on your needs
• Fantastic career growth prospects
• Ongoing Product Training & Development
• In Store Mentor and Support
• Highly rewarding sales environment
• Corporate discounts and benefits

How to apply

Click APPLY to submit your application, detailing which location you would like to apply for.
Within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue.

We must receive your completed Hirevue assessment before we can progress your application to the next stage, so please complete this as soon as possible.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Customer Service & Sales Consultant – Expressions of Interest

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

About the Role

Are you an experienced Customer Service & Sales professional, who thrives working in a fast-paced and rewarding environment? If yes, then this role is for you!

We are currently hiring in Tasmania for the location below:  

• Telstra Store Hobart - 44-46 Elizabeth Street, Hobart TAS 7000

Duties

• Provide quality customer service to all customers
• Maximise sales by providing latest product and service information to our customers.
• Achieve sales and performance targets
• Ensure store presentation is in line with retail shop standards

Skills and experience

• Experience in a customer facing role
• Proven record of delivering great customer experiences
• Ability to solve complex problems
• Effective communication skills
• The ability to speak fluently in another language is highly advantageous!

Benefits

• Variety of flexible working arrangements available including casual, part time or full-time positions dependent on your needs
• Fantastic career growth prospects
• Ongoing Product Training & Development
• In Store Mentor and Support
• Highly rewarding sales environment
• Corporate discounts and benefits

How to apply

Click APPLY to submit your application, detailing which location you would like to apply for.
Within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue.

We must receive your completed Hirevue assessment before we can progress your application to the next stage, so please complete this as soon as possible.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

At Telstra, our customers at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here at our Mosman Telstra Store.

Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and positive attitude to make every customer feel like they’re a VIP.

And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Some of the specifics

• Telstra Store Merrylands, Shop 1033 Stockland Mall Merrylands, McFarlane Street, Merrylands NSW 2160  
• Casual Positions Available !!
• Store Hours: Monday to Wednesday 9.00am - 7.00pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 7.00pm, Saturday 9.00am - 6.00pm, Sunday 10.00am - 5.00pm
• 4 to 5 days of full availability from Monday to Sunday is required!!!

Who we look for

To do well in a retail career with our team, you will be confident, knowledgeable and resilient. You’ll also show us your natural enthusiasm for working with people. To be considered for the job, you’ll ideally have:

• Demonstrated interpersonal and communicative skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction;
• Previous experience in a dynamic retail environment is ideal
• An interest in tech products is a bonus – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day, everywhere.

ABOUT THE ROLE:

A champion of the Blue Team. You are the eyes and ears of the Security function and are always prepared to respond quickly and calmly to anything you know is out of the ordinary. You take keen interest in knowing and understanding the ever-growing list of latest potential threats to the environment you own. 

This the Cyber Incident Response Specialist, you will deliver the strategy for a SOC coverage of  Belong’s infrastructure and then build it. This role is ideal for someone who wants to take ownership of a security monitoring, alerting, and response function within a security program. The role includes being available for on-call after hours support. 

You will be a critical part of the team, owning the strategy, implementation, and operation of our SOC strategy. This is a key role in Belong’s security program.

•    Managing Incident Response
•    Strategy building – communicate a strategy with clear reasoning
•    Experience using logging platforms such as Splunk and New Relic
•    Ability to analyse logs from various sources (i.e. Operating system, application, network level events)
•    Experience writing security signatures
•    Knowledge of cloud environments (AWS preferred)
•    Experience with CI/CD environments
•    Programming languages such as Python are ideal, as is cloud formation, serverless and and “infrastructure as source” type patterns.
•    Capacity to provide clear and concise security advice
•    Ability to manage expectations and prioritize initiatives based on potential gains and alignment with business goals
•    Exceptional analytic and strategic thinking skills
•    Strong communication and interpersonal skills with the ability to establish, develop and maintain relationships with other technical teams
•    Exhibit flexibility; capable of adjusting to changing priorities
•    Be resourceful and able to solve unstructured problems with little to no supervision in a fast paced environment
•    Innovative and stays on the cutting edge of new technology and opportunities; 
•    Accept responsibility. We're a smaller team... It's on you, but we look out for each other and we’ll be there when you need us.
 

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Beenleigh store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Beenleigh: Shop 16 Beenleigh Market Place
  114-118 George Street Beenleigh QLD 4207
• Multiple Casual Positions Available
• Must be okay to work 20 to 25 hours per week

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

Connect with Telstra

At Telstra, our customers are at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We are a high performing team based predominantly in Adelaide and operate in the exciting world of Social Media and messaging. Our goal to provide a best in class experience responding to customers though platforms such as Facebook, Twitter and Instagram. We’re the experts relating to Telstra products and services, delivering solutions uniquely designed for each customer.

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here in Social Customer Care.

Our teams individually have key priorities, ranging from responding to all core traffic on Social Media, focusing on engaging with customers to drive brand and reputation, to managing High Risk and SAFE (domestic violence, self-harm, vulnerable customers) traffic through messaging/social media.

We'd love to hear what your strengths are and where you think you would best fit in our exciting team.

Who we look for

To thrive in a career with our team, you will be confident, knowledgeable and resilient. You’ll work well within our small team and bring a positive attitude and drive to exceed KPI's.

• Strong written communication skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction
• Previous experience with core Telstra systems (e.g. Siebel/Console) is ideal, but not required
• A passion for customer service
• The ability to think critically - we operate in a very public and high risk platform which requires quick thinking and the ability to adapt
• Successful candidates must be able to commit to working shifts spanning across 24 hours a day 7 days a week
• Ability to work from home (we currently work from home full time, with optional/occasional required in office days)
• Social, messaging and community management experience are desired, but not required
• Experience managing vulnerable customers, sensitive traffic, mental well being is also desired, but not required.

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

At Telstra, our customers are at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We are a high performing team based predominantly in Adelaide and operate in the exciting world of Social Media and messaging. Our goal to provide a best in class experience responding to customers though platforms such as Facebook, Twitter and Instagram. We’re the experts relating to Telstra products and services, delivering solutions uniquely designed for each customer.

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here in Social Customer Care.

Our teams individually have key priorities, ranging from responding to all core traffic on Social Media, focusing on engaging with customers to drive brand and reputation, to managing High Risk and SAFE (domestic violence, self-harm, vulnerable customers) traffic through messaging/social media.

We'd love to hear what your strengths are and where you think you would best fit in our exciting team.

Who we look for

To thrive in a career with our team, you will be confident, knowledgeable and resilient. You’ll work well within our small team and bring a positive attitude and drive to exceed KPI's.

• Strong written communication skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction
• Previous experience with core Telstra systems (e.g. Siebel/Console) is ideal, but not required
• A passion for customer service
• The ability to think critically - we operate in a very public and high risk platform which requires quick thinking and the ability to adapt
• Successful candidates must be able to commit to working shifts spanning across 24 hours a day 7 days a week
• Ability to work from home (we currently work from home full time, with optional/occasional required in office days)
• Social, messaging and community management experience are desired, but not required
• Experience managing vulnerable customers, sensitive traffic, mental well being is also desired, but not required.

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

At Telstra, our customers at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here at our Mosman Telstra Store.

Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and positive attitude to make every customer feel like they’re a VIP.

And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Some of the specifics

• Telstra Store Merrylands, Shop 1033 Stockland Mall Merrylands, McFarlane Street, Merrylands NSW 2160  
• Full Time Position Available !!
• Store Hours: Monday to Wednesday 9.00am - 7.00pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 7.00pm, Saturday 9.00am - 6.00pm, Sunday 10.00am - 5.00pm
• Must be able to work full time hours flexibly across the week (Monday to Sunday)

Who we look for

To do well in a retail career with our team, you will be confident, knowledgeable and resilient. You’ll also show us your natural enthusiasm for working with people. To be considered for the job, you’ll ideally have:

• Demonstrated interpersonal and communicative skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction;
• Previous experience in a dynamic retail environment is ideal
• An interest in tech products is a bonus – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

The Role

As a Customer Service and Support Team Leader, your role is to lead, motivate, develop and coach a team of overnight contact centre agents in the Triple Zero contact centre.

Based on-site in our Sydney contact centre, this role is an overnight role on a rotating roster working a 9-day fortnight. 

You will coach, develop and lead your team members to get it Right First Time and embed a culture of customer service excellence with every interaction.

Your leadership experience will allow you to improve team performance through contribution of achievement to agreed standards as set by the Regulator. You will seek to understand constraints that stop your team delivering on these outcomes and actively manage those barriers to meet core expectations.

Some key responsibilities include:

• Facilitate regular coaching and development sessions with each team member

• Provide regular reports and feedback on fluctuations in workload as well as resources to ensure the centre is adequality resourced

• Maintain workforce/workload management plan which ensures the viability of staff to meet customer commitments and other work requirements

• Resolve escalated customer issues and complaints

• Monitor and report on systems to improve performance

• Liaise with other sites so ensure queues and SLA’s are being met

About you

• People leadership experience in a similar contact centre role is a must

• High resilience skillset, with the ability to deal with sensitive situations

• Experience in leading teams in an Overnight capacity is highly desirable.

•  Strong work ethic and has a “can do” attitude

• The ability to work independently

• Experience in providing feedback and having quality conversations with team members

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!              

We believe it is people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience, and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive.

And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!

Our Strategy & Finance team

In Strategy & Finance, we set our company's shared strategic vision and facilitate long-term strategic planning and resource allocation. Our team also provides commercial advice and strategic insight; deliver external reporting; and enable the business to effectively manage key strategic, operational and financial risks.

The role with us,

• As a Corporate Accountant, you are passionate about providing best practice financial reporting and analysis. You build strong relationships with key stakeholders and leverage your accounting expertise to enable Telstra meet internal and external reporting obligations in a complex accounting and regulatory environment. In this role you will get an insight into how our statutory results come together and are reported to the market.

Responsibilities

• Apply your accounting expertise and analytical thinking skills to recognise patterns in data to identify any discrepancies in review and preparation of the financial statements  
• Leverage sound written communication skills to draft internal reporting instructions, notes to the financial statements in the annual report, explanatory commentary to those notes and Board papers
• Employ your command of MS Office tools (Excel, Word) to develop new and improve existing templates used to collate information from the stakeholders
• Validate accuracy of set-up of internal software applications used to collate financial information for the preparation of the annual report
• Build and maintain relationships with key stakeholders to ensure timely submission of inputs to the financial reports and to address any review queries
• Continue to build your knowledge in accounting and financial reporting to contribute to the preparation of Telstra’s financial reports

Qualifications:

• CA/CPA qualified
• Independent thinker applying accounting knowledge with integrity
• Relevant auditing experience in the Big Four or a mid-tier accounting firm or a large corporate function responsible for preparation of the statutory reporting
• Demonstrated knowledge in financial reporting, financial analysis, and accounting standards
• Good written communication skills
• Team player who is passionate about delivering a high standard of work

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex