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Cyber Defence Specialist

  • Job Number: JR-10009554
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 02/07/2020 11:59 PM AEST
  • Applications close in: 27 days time

About the role:

There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine.

Telstra’s Cyber Security Operations team’s mission is to protect the privacy and security of our customers, Telstra and the services we provide, and to play a leading role in shaping the cyber security landscape.

We're working hard to become a world-class technology & service organisation and are looking for an exceptional Cyber Defence Specialist to help us protect the privacy and security of our customers and Telstra.

Our Cyber Defence team is essential in providing an orchestrated and rapid security incident response capability with an oversight of security incident response across wider Telstra and service, extending to our Managed Security Services customers. The Cyber Defence team provides a heightened level of incident communication in real time to senior management, business representatives, stakeholders and technical staff.

In the role of Cyber Defence Specialist, you will provide security incident management, to ensure incidents are driven to resolution whilst maintaining regular & informative communications to stakeholders. You will also provide the expected leadership and urgency to ensure all required resources, escalations and engagements occur in “real time” to resolve the incident or mitigate any risk by any means possible. Your key responsibilities include but not limited to: 

  • Control & Drive Technical Conference Bridges to achieve the shortest achievable customer & security incident resolution.
  • Manage the  incident bridges and ensure appropriate etiquette by ensuring the bridge participants are aware of their role and accountabilities
  • Ensure the required experts are engaged without delay and working on incident resolution.
  • Deliver timely and appropriate Cyber security incident reporting and situational reports.
  • Manage stakeholder expectations and assist in the reduction of impact of a cyber security event or incident.
  • Provide Cyber security incident response on a daily basis when no major incidents are underway.
  • Work well with others focusing on being better together to achieve the best outcomes for our customers.

What we are looking for:

To be successful in this role, you will have the following experience and qualifications: 

  • Demonstrated genuine interests and passion in Cyber Security is a must
  • Please note due to the nature of the role, successful candidate must be an Australian citizen with current NV1 level security clearance, and with ability to maintain such clearance
  • Working knowledge of Security Operations environments and Security incident management & response handling
  • Experience in Security/Network/IT Operations roles & Incident Management or Tertiary and or vocational training (TAFE)
  • Excellent verbal and written communication skills are essential.
  • Windows / Linux skills and experience with scripting / programming
  • Knowledge of threat types and actors motivations is key.
  • Ability and willingness to participate in a 24x7 shift roster is mandatory

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now!

Benefits and Career Path:

Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10009554
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 02/07/2020 11:59 PM AEST
  • Applications close in: 27 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Software Engineer - Machine Learning with Cloud

  • Job Number: JR-10010886
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 30/07/2020 11:59 PM AEST
  • Applications close in: 55 days time
  • Develop and maintain Cognitive platform
  • Analyze business requirements and enhance the platform.
  • Continue improving the platform by experimenting with different modelling techniques.
  • Maintaining and improving the documentation of the platform.
  • Prefer to have basic understanding of platform support.
  • Building new capabilities for the platform to achieve minimal human intervention.
  • Making platform highly configurable to easily meet business and development needs.
  • Building strong monitoring and alerting services for the platform.
  • Designing platform solutions in accordance with standard Telstra design principles and conventions.
  • Problem solving issues that arise in day to day running of Business processes and providing timely responses and solutions as required.
  • Achieve a well-defined, functioning and repeatable set of key business, with product owners and technology processes to ensure consistent quality is maintained
  • Perform application performance, load analysis and assist in capacity planning as required to support the solution
  • Technology Assessments and Estimation of new features

Mandatory Skills & Tools

  • Hands on development experience in Python, and Classic Machine Learning
  • Keeping up to date with latest modelling/deploying techniques
  • Jupyter Notebook
  • Strong in requirement gathering and analysis (ability to work with a structured and methodical approach, combined with an inquiring mind).
  • Strong in design principles and modular programming techniques.
  • Hands on experience with Continuous Integration and Delivery pipelines. Enhancing and improving CI/CD capabilities to reduce cycle time while retaining quality.

Good To Have

  • Experience in new development projects is preferred.
  • Experience in Test-driven development is preferred.
  • Deep learning modelling
  • PowerShell, and Bash is desired.
  • Knowledge of Cloud Service is preferred 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10010886
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 30/07/2020 11:59 PM AEST
  • Applications close in: 55 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Operations Specialist

  • Job Number: JR-10014487
  • Employment Type: Permanent Full Time
  • Location: NT: 24 Mitchell St
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 12/06/2020 11:59 PM AEST
  • Applications close in: 7 days time

Location:  Casuarina Square Shopping Centre 88/247 Trower Rd, Casuarina  NT, 0810  Australia

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

At Telstra, we’re looking to the future. We’re growing our technology portfolio of world-class solutions and services to offer innovative and future proof technology.  In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.

As the Operations Manager, you'll need to:

  • Drive organisational, compliance and customer service excellence to meet commercial and customers needs
  • Use data to identify trends, pro-actively address risks or leverage new opportunities
  • Assist the Store Leader, and Assistant Store Leader, in the successful implementation of key systems and/or process changes within the store
  • Provide targeted on-going coaching to improve compliance standards of staff
  • Assist in the completion of monthly Health, Safety & Wellbeing action plans to provide a safe workplace, minimise the risk of injury and promote health & wellbeing of store staff

To be successful in the role, you must have:

  • Previous experience managing high value and high-volume inventory holdings
  • Experience in leading operational performance of a fast-paced retail environment
  • Proven ability to diagnose & solve problems or issues using methodical and analytic approaches
  • Experience in managing fraud, theft and safety related risk
  • Experience in assisting others to develop through coaching methods
  • Well established organisational and communication skills are required, a high degree of autonomy is expected 

Here you’ll build your skills through a holistic approach to development;

on-the-job experience, relationships and networks, and formal training.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex"


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10014487
  • Employment Type: Permanent Full Time
  • Location: NT: 24 Mitchell St
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 12/06/2020 11:59 PM AEST
  • Applications close in: 7 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Operations Specialist

  • Job Number: JR-10014843
  • Employment Type: Permanent Full Time
  • Location: NT: Alica Springs
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 12/06/2020 11:59 PM AEST
  • Applications close in: 7 days time

Location: Shop 4 6a Yeperenye Shopping Centre 36-38 Hartley Street Alice Springs NT, 0870

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

At Telstra, we’re looking to the future. We’re growing our technology portfolio of world-class solutions and services to offer innovative and future proof technology.  In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.

As the Operations Manager, you'll need to:

  • Drive organisational, compliance and customer service excellence to meet commercial and customers needs
  • Use data to identify trends, pro-actively address risks or leverage new opportunities
  • Assist the Store Leader, and Assistant Store Leader, in the successful implementation of key systems and/or process changes within the store
  • Provide targeted on-going coaching to improve compliance standards of staff
  • Assist in the completion of monthly Health, Safety & Wellbeing action plans to provide a safe workplace, minimise the risk of injury and promote health & wellbeing of store staff

To be successful in the role, you must have:

  • Previous experience managing high value and high-volume inventory holdings
  • Experience in leading operational performance of a fast-paced retail environment
  • Proven ability to diagnose & solve problems or issues using methodical and analytic approaches
  • Experience in managing fraud, theft and safety related risk
  • Experience in assisting others to develop through coaching methods
  • Well established organisational and communication skills are required, a high degree of autonomy is expected 

Here you’ll build your skills through a holistic approach to development;

on-the-job experience, relationships and networks, and formal training.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex"


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10014843
  • Employment Type: Permanent Full Time
  • Location: NT: Alica Springs
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 12/06/2020 11:59 PM AEST
  • Applications close in: 7 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Risk Team Manager

  • Job Number: JR-10014400
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 10/06/2020 11:59 PM AEST
  • Applications close in: 5 days time

World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve our customers, clients and  community across the globe.

The InfraCo Risk and Compliance team is the second line of defence within the InfraCo risk management framework and operating model. The Risk and Compliance team provide risk management reporting and advisory support and oversight as to how compliance obligations are managed across InfraCo.

The key accountabilities you will have in this role include:

General:

  • Lead a small team of risk professionals to implementation of the Risk Management Framework within the InfraCo organisation
  • Direct the resources within the risk team within InfraCo Risk and Compliance to provide objective risk management advice and constructive challenge to the identification and management of risk.
  • Monitor the performance and behaviours of members of the InfraCo Risk team and provide leadership and counsel to the team to support the professional development
  • Coordinate external services providers to undertake advisory and assurance engagements
  • Support the business to undertake assessment of complex, material risk exposures.
  • Support the preparation of materials for the InfraCo Risk Governance Committee and oversight of the Committee Charter and related deliverables throughout the year
  • Assist with the ongoing identification, analysis and reporting of material compliance risks facing the group
  • Liaise and provide advice to InfraCo Business Units on their actions to manage risks and how the effectiveness of those actions could be improved
  • Manage the central process for risk data on an ongoing basis
  • Provide tools, templates and guidance to implement and monitor respective risk management programs
  • Comply with Telstra Business Principles, Telstra Values, Telstra Code of Conduct and Telstra's policies and procedures

Stakeholder Management:

  • Maintain strong working relationships with peers in the InfraCo Risk and Compliance Team and risk leads across Telstra
  • Be the primary contact point for risk reporting matters in InfraCo
  • Establish and maintain effective working relationships with peer groups

Monitor and Review:

  • Provide support and advice to the organisation, including consultation on the implementation of the controls, business procedures and change management initiatives to ensure that risk management consequences are considered
  • Work with the Head of Risk and Compliance to develop and implement, a program of risk management activities to support the development and maturity of InfraCo’s risk management practices and culture
  • Coordinate resource to support the business to deliver objective risk management advice and guidance
  • Monitor the performance of risk management programs within each InfraCo BU
  • Assist with the identification and implementation of controls across all InfraCo BUs
  • Report assessment outcomes and recommendations to InfraCo leaders to be actioned

Reporting:

  • Lead the preparation of risk reporting to different forums
  • Report to the Head of Risk and Compliance InfraCo on the effectiveness of the compliance framework

To be successful in this role, you will have the following qualifications:

  • Design and implementation of a compliance framework
  • Solving complex problems
  • Delivering change
  • Engaging and influencing stakeholders, including excellent verbal and written communication skills
  • Relevant tertiary qualifications
  • Demonstrated ability to work with ambiguity to tight timelines.

We’re driving new ways of working and giving you more choice in how and where you work because we know it’s not where you are but what you do that counts

At Telstra, we believe that our success is based on our people achieving – or even exceeding – their career goals each and every day. That is why, we make sure that we are with them every step of the way by supporting them and providing personal & professional development programs… but from there, we let our people navigate on how they would want their career journeys to progress.

If you are someone ready to learn new and exciting things and is up for a challenging work, then it’s high time you join our team!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10014400
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 10/06/2020 11:59 PM AEST
  • Applications close in: 5 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Compliance Team Manager

  • Job Number: JR-10014404
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 10/06/2020 11:59 PM AEST
  • Applications close in: 5 days time

World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve our customers, clients and  community across the globe.

The InfraCo Risk and Compliance team is the second line of defence within the InfraCo risk management framework and operating model. The Risk and Compliance team provide risk management reporting and advisory support and oversight as to how compliance obligations are managed across InfraCo.

The key accountabilities you will have in this role include:

General:

  • Lead the development, design and implementation of the compliance framework
  • Direct the resources within the Compliance team within InfraCo Risk and Compliance to provide objective compliance and assurance advice and monitoring and oversight of InfraCo’s material compliance objectives
  • Monitor the performance and behaviours of members of the InfraCo Compliance team and provide leadership and counsel to the team to support the professional development
  • Support the business to maintain business critical certifications to recognised external standards
  • Coordinate external services providers to undertake advisory and assurance engagements to support the maintenance of business certifications
  • Effectively implement the Group Compliance Framework across Telstra InfraCo
  • Assist with the ongoing identification, analysis and reporting of material compliance risks facing the group
  • Liaise with appropriate compliance program stakeholders on relevant new and proposed legislation/regulation as it impacts the company
  • Liaise and provide advice to InfraCo Business Units on compliance obligations, control monitoring and risk management
  • Ensure compliance is integrated into day to day operational policies and procedures
  • Manage the central process for identifying and capturing organisational compliance obligations on an ongoing basis
  • Provide tools, templates and guidance to implement and monitor respective compliance programs
  • Comply with Telstra Business Principles, Telstra Values, Telstra Code of Conduct and Telstra's policies and procedures

Stakeholder Management:

  • Maintain strong working relationships with peers in the InfraCo Risk and Compliance Team and compliance leads across Telstra
  • Be the primary contact point for compliance matters in InfraCo
  • Establish and maintain effective working relationships with peer groups

Reporting:

  • Lead the preparation of compliance reporting to different forums
  • Report to the Head of Risk and Compliance InfraCo on the effectiveness of the compliance framework

To be successful in this role, you will have the following qualifications:

  • Design and implementation of a compliance framework
  • Solving complex problems
  • Delivering change
  • Engaging and influencing stakeholders, including excellent verbal and written communication skills
  • Relevant tertiary qualifications
  • Demonstrated ability to work with ambiguity to tight timelines.

We’re driving new ways of working and giving you more choice in how and where you work because we know it’s not where you are but what you do that counts

At Telstra, we believe that our success is based on our people achieving – or even exceeding – their career goals each and every day. That is why, we make sure that we are with them every step of the way by supporting them and providing personal & professional development programs… but from there, we let our people navigate on how they would want their career journeys to progress.

If you are someone ready to learn new and exciting things and is up for a challenging work, then it’s high time you join our team!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10014404
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 10/06/2020 11:59 PM AEST
  • Applications close in: 5 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Business Analyst

  • Job Number: JR-10017137
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney, QLD: Brisbane, ACT: Canberra, TAS: Launceston or VIC: Melbourne
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 11/06/2020 11:59 PM AEST
  • Applications close in: 6 days time

At Telstra Enterprise, everything we do is centred on creating better ways to empower our Businesses and Government customers to thrive in a connected world. We are passionate about helping our customers to create transformative innovation throughout their businesses, by optimising IT, securing their businesses, liberating their workforce and reach across national and extending their reach across national and international boundaries.

Please note:

  • Multiple vacancies available
  • Flexible with work location: Sydney/Melbourne/Brisbane/Canberra/Hobart

The Channel Experience group optimises the operation of our frontline sales and service channels through a new operating model to address support, queries and resolution across sales and delivery teams at scale and pace. By triaging every query Channel Experience enables continue improvement, by driving digital adoption and enabling an efficient workforce. As this single source of truth Channel Experience provides insights & governance to enable Telstra Enterprise to better understand the health of the business. Striving for a consistent and efficient way in how we serve our channels, we will enable improvement for our employee experiences as they serve their customers.

These roles are needed to provide ongoing support for the TE (Telstra Enterprise) Business Improvement team. The roles will be responsible for the generation and maintenance of TE processes within Signavo and will work with various stakeholders on projects within TE.

YOUR IMPACT:

The Business Analysts role collaborates with peers and business SMEs and serves as a consultant to design, improve and deploy systematic end to end business processes across Telstra Enterprise. Through an agile approach existing systemic issues will be prioritised to enable end to end improvements in business processes and best practices. To enable efficiency and value to Telstra Enterprise Sales and Delivery teams.

Specific deliverables include:

  • Development, design and implementation of step improvements relating to processes, products and systems, including awareness of best practice
  • Observe, understand how the team’s performance impacts on broader business and take action accordingly
  • Implementation of the business plan, goals and measures

To be successful in the role, you will ideally bring the following:

It is expected that the successful candidate will have proven experience in process mapping.

PLUS:

  • Essential sound knowledge of modern business best practice
  • Understanding of robust implementation tactics and approaches to technical aspects around Data Migration, Integration
  • Demonstrated experience in either of these tools: Signavio, MS Projects, JIRA
  • Efficient in design and analysis of Business, Technical and Functional Requirements and User Stories
  • Data and Analytics - Identify how problems can be addressed with data and analytics solutions; extract and communicate meaningful insights from analyses; and identifying root cause
  • Strong stakeholder engagement skills with a collaborative mindset
  • Excellent communication skills and positive attitude

NEXT STEPS?

If you are ready to step in a new direction, don't miss this opportunity!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10017137
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney, QLD: Brisbane, ACT: Canberra, TAS: Launceston or VIC: Melbourne
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 11/06/2020 11:59 PM AEST
  • Applications close in: 6 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Retail Tech

  • Job Number: JR-10018872
  • Employment Type: Casual
  • Location: QLD: Gold Coast
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 11/06/2020 11:59 PM AEST
  • Applications close in: 6 days time

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Pacific Fair store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

  • Telstra Store in Pacific Fair: Shop 13-14 Pacific Fair Shopping Centre Corner Sunshine and Hooker Boulevard Broadbeach QLD 4218

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

  • Your vibrant personality and an enthusiasm for working with people
  • Great communication skills that will help you build rapport and work with others
  • Previous experience in a dynamic retail environment is a bonus
  • An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!


Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10018872
  • Employment Type: Casual
  • Location: QLD: Gold Coast
  • Opening date: 04/06/2020 12:00 AM AEST
  • Closing date: 11/06/2020 11:59 PM AEST
  • Applications close in: 6 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Technical Operative

  • Job Number: JR-10000162
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra
  • Opening date: 03/06/2020 12:00 AM AEST
  • Closing date: 16/06/2020 11:59 PM AEST
  • Applications close in: 11 days time

Who we are: 

As the leading telecommunications and information services company, we offer a full range of services and compete in all telecommunications markets throughout the country. Adding to Telstra’s portfolio of Australian organisations, Defence has signed a $1.1 billion agreement with Telstra for the provision of telecommunications services. This agreement will enable Defence to transform its communications technology and it represents the largest customer undertaking in Telstra’s history. 

Telstra’s aim is to deliver technology that can become the backbone of Australian Defence and will support military operations for the next decade and beyond. We are seeking the most talented people to transform the Defence communication network and take it into another dimension. 

 

About the role:  

As the Technical Network Operator, you will be part of a busy team to fulfil and resolve requests raised by Defence customers by answering all inbound calls, action all incidents, service requests and change tickets. You will demonstrate ownership or customer enquiries, be focused on achieving excellent outcomes, and have the customer at the centre of all decisions.  

Some of your responsibilities will include, but are not limited to: 

  • Respond to, log and categorise interactions from customers using a Service Management tools (DSMS & SM9); 

  • Jeopardy management: coordinate incident resolution through to completion and monitor the status and progress toward resolution of all open incidents; 

  • Escalate calls/requests to appropriate L2/3 resolver groups as required; 

  • Co-ordinate with other Telstra work areas and 3rd party suppliers to meet customer requirements; 

  • Maintain and manage all records for devices within the asset management system (TAMIT), and arranging new handsets, licences and the secure destruction of old devices. 

 

So, what are we looking for? 

The right person for this role will have proven experience in providing first level IT Service Desk support and hold a relevant ICT qualification or certification. You will thrive on working in a team and have a natural customer-centric approach and sense of urgency to deliver positive results.  

Please note: Candidates must be Australian Citizens and have current NV1 clearance as a minimum to be considered, with the ability to obtain and maintain NV 2 clearance.

Benefits and career path: 

Working for the most successful Telco Company in Australia brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, plenty of scope for learning and career development, substantial discounts on a range of Telstra products, financial benefits, discounts on various retail, and health and fitness and entertainment areas. Check out our website for more information and testimonials from our Employees. 

If this role fits with your career goals and experience, click apply now! 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000162
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra
  • Opening date: 03/06/2020 12:00 AM AEST
  • Closing date: 16/06/2020 11:59 PM AEST
  • Applications close in: 11 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Technical-Expert

  • Job Number: JR-10005010
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne or VIC: The GOC 30 Henderson Rd
  • Opening date: 02/06/2020 12:00 AM AEST
  • Closing date: 09/06/2020 11:59 PM AEST
  • Applications close in: 4 days time

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we’re transforming to become the telco of the future – to lead the market with the best solutions that we know our customers expect no matter where they are in the world. We understand by having diversity of thought comes diversity of thought comes diversity of innovation. We understand by fostering an inclusive environment, our people thrive.

Being part of Networks and IT means you will be part of team that focuses on extending our network superiority to enable the continued execution of our digital strategy. You will be working with world-leading technology and change the way we do IT to ensure business needs drive priorities and accelerate the delivery of our digitisation programme. You will be working with a team of professionals to ensure the delivery of self-serve automation capability across the Cloud, Media, and Digital Applications and the wider Incident Management Operations business.

As a Technical Expert you will be supporting the delivery of self-serve automation capabilities across the business, onboarding and supporting users, identifying improvement opportunities, delivering requirements to developers, supporting rollout, and measuring progress / success.

This will include:

  • Continuing to improve the experience for end users of automation, putting requirements to developers to build more functionality, ensuring the services meet the needs of the business
  • Encouraging adoption across the business, and being a champion of self-serve automation
  • Helping various teams to get started with their processes and data, in readiness for automation
  • Developing improvement dashboards to track progress and demonstrate value
  • Identifying and pursuing opportunities to solve common problems

To be successful in this role, you must:

  • Take ownership and be a voice of the customer
  • Utilise data to analyse and identify improvements (Splunk experience a bonus)
  • Uncover process issues which will impede automation (Business Improvement / Lean Sigma experience a bonus)
  • Reconfigure processes in preparation for automation (Signavio experience a bonus)
  • Liaise closely with Developers and Technical Experts
  • Have good stakeholder engagement skills

If you’re excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10005010
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne or VIC: The GOC 30 Henderson Rd
  • Opening date: 02/06/2020 12:00 AM AEST
  • Closing date: 09/06/2020 11:59 PM AEST
  • Applications close in: 4 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
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