Big smiles, lots of energy and plenty of fun. If you have a passion for retail & can deliver a brilliant customer experience – join our Telstra team!

Connect with Telstra
We’re at the heart of technological change and we’re helping to make it happen by connecting everything to everyone. And that’s where you come in, to help us create a brilliantly connected future for our customers.

About the role
We are seeking expressions of interest from talented individuals who thrive in a fast paced customer service environment and are looking for their next retail opportunity. Our Expression of Interest is extended to all of our Telstra Owned Stores across Gold Coast such as:

• Retail Store - Pacific Fair 
• Retail Store - Coomera
• Retail Store - Robina

At Telstra, we know that our people are our greatest asset and that’s why we’re always looking for brilliant individuals who embody our values and have a passion for technology.

As part of our Customer Sales and Service Consultants team, you will be the face and voice of Telstra. Talking to our new and existing customers, you’ll deliver personalised service and advice to uncover their individual needs and provide them with great solutions. 

On any given day, you could be sharing your knowledge about our services and the latest technology, or talking to a customer about our international roaming offers for their next holiday. It’s challenging and varied work that you can be proud of.

What you’ll bring
As our customers are at the heart of everything we do, their happiness is our success, so you’ll need to go above and beyond to meet their needs. 

This means we’re looking for people who have the confidence to speak with customers face to face, are resourceful and resilient, and are able to show us their natural enthusiasm for working with people. 

You'll also need to be receptive to different personalities, and use varied approaches in your interactions with others. 

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide you with all the training you’ll need. 

Sounds like you?
If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!
 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in as a B2B Marketing Specialist in the Telstra Enterprise Marketing team, to help us realise our vision to create a brilliant connected future for everyone!

The purpose of Telstra Enterprise Marketing is to develop value propositions, go-to-market strategies, marketing campaigns and activities that will resonate with our customers and inspire their innovation journey. For these to have maximum impact on in-market performance, they must be highly relevant to our customers’ own business strategy and transformational goals. We must provide Enterprise and Government customers with confidence that Telstra is the ideal partner for their digital transformation.

A taste of what the role entails:

As a B2B Marketing Specialist, you will have the opportunity to market world class technology innovation that helps our customers address the business challenges they face every day – equipping them to succeed in a rapidly changing business landscape.

You will work alongside the Campaign Manager and the Product Owner - in a fully agile environment - to support the development and implementation of program strategies into integrated, multi-channel campaign strategies and tactics in order to drive prospect to customer lifecycle engagement, and most importantly, driving pipeline and revenue results.

Typical responsibilities would be:

• Assisting in marketing planning, developing measurable marketing campaigns that leverage marketing automation tools to drive customer lifecycle engagement including lead generation, lead nurturing and customer loyalty marketing
• Selecting channel strategies: understanding various channels to promote and sell our products and services
• Investigating the needs of the end user: empathising with the customer to develop a deep understanding of their needs, behaviours and goals and synthesising research to generate insights and recommendations
• Campaign execution: optimising project and campaign execution to ensure we efficiently build stronger, long term relationships with our customers
• Shaping marketing ideas and creative: shaping ideas and creative to drive disruptive, targeted and compelling projects and campaigns
• Generating marketing insights: generating and leveraging a wide variety of insights and stakeholders to understand our market position, uncover commercial opportunities and drive differentiated marketing activity
• Developing marketing strategies: developing a range of options and refining commercially viable strategies with others to guide our marketing teams and agencies
• Collaborating with various key stakeholders across the business and at external agencies

Ideal profile:

The right person for this role will bring a proven track record in B2B Marketing and multi-channel Campaign Management experience.

You will have experience in marketing automation tools such as Eloqua or Marketo.

You will have experience working with multiple internal and external stakeholders and in virtual teams. Experience with Agile ways of working is a plus.

You have demonstrated ability to achieve KPI's and marketing objectives.

You will have experience in reporting on campaigns and marketing activities.

You will be an organised, motivated self-starter coupled with a natural ability to communicate and deliver a clear vision at all levels to ensure your success in this role: because the customer is at the centre of everything we do, every initiative you deliver, every solution you create, and every conversation you have, has the ability to impact and help our customers.

NEXT STEPS?

If you’re a talented, passionate, creative and analytical marketing professional, then we’d love to hear from you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

Being part of Networks and IT means you will be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy. You will be working with world-leading technology and change the way we do IT to ensure business needs drive priorities and accelerate the delivery of our digitisation programme.

As the Network Senior Software Specialist, you'll be responsible for:

• Interpreting clients (internal, external or regulatory) needs and necessities into software service designs.
• Providing expertise to end-to-end Solution Architecture.
• Designing, creating and managing API artefacts and service interface specifications. Also documenting and publishing API specifications.
• Plan, make and oversee reusable API artefacts and service interface determinations
• Working collaboratively with multiple teams and stakeholders such as- Architects, Product Managers, Technical Product Owners, Software Developers, Testers.

To be successful in the role, you will possess:

• Strong knowledge of Telstra domain consumer, small business, enterprise, wholesale telecom products.
• Extensive experience in Process modelling, Data modelling and business analysis.
• Extensive Voice, Data and IP domain knowledge and experience- VoIP, PSTN, ISDN, VDSL, ADSL2+, HFC, FTTP, Mobile, Ethernet, IP, MPLS IPVPN, IPSEC, SSL etc.
• Proven experience in Open API - HTTP, REST, JSON, XML, SOAP, TMF Open API, YAML, UML, Jira, confluence, Swagger.
• Experience in Micro-services, solution design, business analysis, Agile software delivery.

Working at Telstra brings endless opportunities to develop and grow your career with us in a creative and a success-based culture.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in – by collaborating to make great things happen.

Working within our Consumer & Small Business (C&SB) unit, our Customer Strategy team define our customer and go-to-market strategies, drawing on deep customer insights.
 

Responsibilities and Objectives:

• Manage the end-to-end resolution of High Risk complaints in a way that is sensitive and respectful to the circumstances of each complaint;
• Achieve priority resolution for complaints under management through effective stakeholder management, escalation and communication practices; 
• Create and monitor an agreed action plan with key internal stakeholders to achieve efficient resolution on behalf of the customer; Be the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the triage process and application of sound business/commercial acumen;
• Keep the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes; 
• Ensure that all resolution activities are undertaken in accordance with Telstra policies and procedures as well as maintaining regular, clear and accurate records of all agreed actions and outcomes in the required Customer Management System;
• Following up with key internal stakeholders within tight timeframes to ensure action is progressing within the agreed timeframe, driving accountability and resolution;
• Identify areas of opportunity in the management of customer and business issues including trends, drivers, insights and process improvements and feed into the key Corporate Risk and Customer Experience improvement programs Establish and maintain effective working relationships with peer groups and key cross company stakeholders to influence outcomes and inspire action;
• Utilise sound process and product knowledge to provide timely and accurate advice to customers;
• Apply strong problem solving ability, utilising networks to provide an exceptional customer experience;
• Contribute and support the development of policy and process where applicable;
• Ensure agreed complaint management and communications quality standards are met;
• Support and work collaboratively with the Team Leader and broader team to achieve expected outcomes; 
• Maintain composure and customer focus while solving complex situations and technical issues;  
• Re-establish customer advocacy through the timely, quality resolution of customer complaints in order to build trust, confidence and credibility in Telstra;
   

Qualifications:

• Demonstrated experience with managing complex matters and delivering effective outcomes;
• Proven experience in dispute/conflict resolution.
• Strong sense of self awareness and mature resilience skills.
• Demonstrated capability in presenting strong written and verbal arguments;
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.;
• Team orientated with strong interpersonal skills;
• A passion for customer service;
• The drive to achieve and succeed in a challenging environment;
• A high level of self-awareness and emotional intelligence; 
• Commitment to achieving the best outcome for our Customers; and
• A "can-do" attitude with a strong work ethic.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Exhibition St. store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store in Exhibition St: 242 Exhibition Street Melbourne VIC 3000
• Full Time position.
• Store Hours: Mondays to Fridays 8:30 AM to 5:30 PM

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for:

• Someone with previous sales work experience particularly in Telecommunications industry
• Experience in a customer service facing role
• Great communication skills that will help you build rapport and work with others
• Previous experience in a dynamic retail industry is a bonus

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

Being a part of our team, means you get to partner with some of the world’s most leading companies. You are directly involved in the customers journey from strategy right through to planning, while teaming up with external and internal stakeholders to transform businesses, run innovation workshops and identify areas of growth for our customers. You will have an opportunity to provide consultative commercial and technical advice on a national and global level.

Some of the specifics:

Location: Shop 3076 Level 3, Indooroopilly Shopping Ctr 318 Moggill Rd.
Full -time position
Store Hours:

• Monday, Tuesday, Wednesday and Friday 9.00AM-5.30PM
• Thursday 9AM-9:00PM
• Saturday 9AM-5:00PM
• Sunday 10AM-4:00PM

What you’ll bring
To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.
 

You'll be receptive to different personalities and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

Responsibilities and Objectives:

• Support the store leader in achieving customer advocacy and store profitability through operational excellence within the store;
• Provide operational leadership in a Telstra store, performing operational functions to maintain a high level of compliance;
• Accountable for governance of operations, business analytics, risk management, coaching, and operational excellence;
• Required to lead the store in the absences of the Store Leader and Assistant Store Leader;
• Utilise sound process and product knowledge to provide timely and accurate advice to customers;
• Apply strong problem-solving ability, utilising networks to provide an exceptional customer experience;

• HSE Responsibility: Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation;

Qualifications:

• Demonstrated experience with managing complex matters and delivering effective outcomes;
• Commitment to achieving the best outcome for our Customers;
• Strong sense of self awareness and mature resilience skills;
• Approachable and can tailor style to suit individual customer needs
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.;
• Team orientated with strong interpersonal skills;
• A passion for customer service.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you can help us add a positive impact  to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Exhibition St. store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

• Telstra Store in Exhibition St: 242 Exhibition Street Melbourne VIC 3000
• Part-time position.
• Store Hours: Mondays to Fridays 8:30 AM to 5:30 PM

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for:

• Someone with previous sales work experience
• Experience in a customer service facing role
• Great communication skills that will help you build rapport and work with others
• Previous experience in a dynamic retail, financial services, and travel industries is a bonus

Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Karrinyup store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Karrinyup : G100 Ground Floor Shop Karrinyup Shopping Centre 200 Karrinyup Road
• Karrinyup WA 6018
• Full-time position
• Store Hours: Monday to Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide all the training you’ll need. And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra

At Telstra, our customers at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here at our Telstra Store Mt Druitt.

Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and positive attitude to make every customer feel like they’re a VIP.

And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Some of the specifics

• Telstra Store, Westfield Mt Druitt, Shop 159, Carlisle Ave, Mount Druitt
• Casual Position Available
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 5.00pm

Who we look for

To do well in a retail career with our team, you will be confident, knowledgeable and resilient. You’ll also show us your natural enthusiasm for working with people. To be considered for the job, you’ll ideally have:

• Demonstrated interpersonal and communicative skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction;
• Previous experience in a dynamic retail environment is ideal
• An interest in tech products is a bonus – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!

Plus, any Tagalog or Arabic language skills to liaise with our local customers is an added bonus.

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex