Telstra is Australia’s leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry in Australia.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million fixed line and 12.2 million mobile services. 

Role purpose:

This role will be working within our Contact Centre Solutions team that drives IVR, CTI, WFM and Call Recording solutions for both our internal contact centres and our Corporate and Government offerings.  As a Business Analyst you will be responsible for collaborating with your team and providing valuable input to support stakeholders and team members to deliver technical analysis and research that enables successful business initiative/mission design and delivery, and ongoing technical capability operational performance.

In this role, your key responsibilities are…

• Support the team and the diverse stakeholders (product owners, technical product owners, solution designers and solution owners, as well as component teams (DevOps engineers, testers, and technical writers) to analyse business needs, develop and document both functional and non-functional specifications/stories, model workflows, model data, clarify business rules and acceptance criteria to enable capability teams to successfully deliver value and mission epics.
• Support the team and Technical Product Owner to apply analytical thinking during iterative analysis, development and testing activities, to provide input and anticipate and resolve issues in the identification, reporting and closing of gaps in acceptance and feasibility.
• Support the team and technical product owners to break down work into epics, features, stories, and specifying acceptance criteria, when working in agile teams, to enable the effective planning and delivery of work, when working in agile teams.
• Apply sound technical skills in specific functional or technical domains for assigned technical capability teams to drive solution development and/or resolve problems within the team.
• Support the team to define and measure delivery and operational performance metrics and provide input to the wider team for capability performance, growth and learning.
• Use your communication skills to contribute to gain buy-in and input from stakeholders and teams, into continuous improvement and ways of working.
• Provide input into technical impact and gap analysis, design and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management activities.
• Excellent understanding of the Software Testing Life Cycle.

To be successful in the role, you must have…

• Degree level IT qualifications in Software or Systems Engineering
• Minimum 3 years of experience in experience as business analyst preferably in a Contact Centre Technologies
• Good understanding of IVR, CTI and Agent Desktop applications
• Proficient in Agile / Scrum practices
• Ability to facilitate discovery sessions across multiple teams
• Experience in process documentation and workflows
• Excellent problem solving and analytical skills
• Excellent written and oral communication skills

Our people in India will be at the forefront of technological change as they work collaboratively with, and learn from, world-class experts and have access to the latest training programs and insights for their field.

Alongside your work on leading edge projects, working with us means you'll have access to company perks and benefits that'll reward you for the great work you do. We’re growing, fast, and for you that means many exciting opportunities to develop your career with us at Telstra.

Why join us?

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development.

Working for the most successful Telco Company also brings with it some great benefits, including:

Working with the Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products, Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas.

Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

Sr Network Cloud Engineering NFVI- Bangalore

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

About the role

This role will provide engineering and operational expertise for the Network Function Virtualization Infrastructure program, a key enabler of Telstra’s Network Evolution 2020 network transformation programme.   The Network Cloud Engineer will design, build and develop solutions to improve business and operational processes to meet NE2020 business and operation requirements for Network Function Virtualization.

Key Accountabilities:

• Technically build and integrate private clouds.  Build, lifecycle and operate Openstack virtualisation infrastructure and Openshift (virtualised and bare metal) containerised infrastructure platform.
• Become an integral member where you will be working in an environment driving DevOps principles, methodologies and culture.
• Technically lead the integration of new software versions across a Multi VIM NFVi environment.
• Provide strong technical leadership to deliver a fast-paced stream of work (whilst always maintaining a strong customer line of sight).
• Ability to make technical assessments and recommendations in a short time frame.
• Contribute to the NFVi lifecycle plan overseeing (defect management, incident management, release management of the current NFVi and software stack).
• Provide technical and business acumen.
• Act as a technical escalation point for issues. Maintain strong relationships to negotiate and overcome obstacles.
• Adhere to problem management and change control processes.

Your skills & experience:

• Senior Cloud engineering experience (5 years +);
• Certification with RedHat (Openshift/ Openstack RHCE+)
• Openstack engineering experience in build, integrate and operate in a private cloud environment (Queens release onwards) (must have RedHat Openstack)
• Proven practical build and operate experience using infrastructure as code
• Championing CICD and understands the workflow (eg. Git, Jenkins, Bamboo)
• Automation tools experience (must have RedHat Ansible).  Skill includes the ability to develop, deploy and troubleshoot playbook and roles.
• Engineering build and integration of a Kubernetes infrastructure environments. 
• Engineering Build and operate of an SDN overlay network.
• VNF / VAPP Software expertise demonstrating ability to troubleshoot End to End Cloud and Software issues.
• Technical and operational experience spanning network and IT domains
• Experience in developing engineering solutions in line with (and contributing) to the strategy.
• Strong technical leadership experience.
• Agile development experience
• Understanding of protocols / technologies such as TCP/UDP, HDCP, HTTP, SSL, SQL, HTML, XML, Regular Expressions
• Clear written and verbal communication skills.

Why join us?

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development.

Working for the most successful Telco Company also brings with it some great benefits, including:

Excellent work/life balance

Network Cloud Engineer- NFVI- Bangalore

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

About the role

This role will provide engineering and operational expertise for the Network Function Virtualization Infrastructure program, a key enabler of Telstra’s Network Evolution 2020 network transformation programme.   The Network Cloud Engineer will design, build and develop solutions to improve business and operational processes to meet NE2020 business and operation requirements for Network Function Virtualization.

Key Accountabilities:

• Technically build and integrate private clouds.  Build, lifecycle and operate Openstack virtualisation infrastructure and Openshift (virtualised and bare metal) containerised infrastructure platform.
• Become an integral member where you will be working in an environment driving DevOps principles, methodologies and culture.
• Technically build and integration new software versions across a Multi VIM NFVi environment.
• Provide technical leadership to deliver a fast-paced stream of work (whilst always maintaining a strong customer line of sight).
• Ability to make technical assessments and recommendations in a short time frame.
• Contribute to the NFVi lifecycle plan overseeing (defect management, incident management, release management of the current NFVi and software stack).
• Provide technical and business acumen.
• Act as a technical escalation point for issues. Maintain strong relationships to negotiate and overcome obstacles.
• Adhere to problem management and change control processes.

Your skills & experience:

• Cloud engineering experience (2 years +);
• Certification with RedHat (Openstack or RHCSA)
• Openstack engineering experience in build, integrate and operate in a private cloud environment (Queens release onwards)
• Proven practical build and operate experience using infrastructure as code
• Championing CICD and understands the workflow (eg. Git, Jenkins, Bamboo)
• Automation tools experience (Ansible).  Skill includes the ability to develop, deploy and troubleshoot playbook and roles.
• Engineering build and integration of a Kubernetes infrastructure environments. 
• Engineering Build and operate of an SDN overlay network.
• VNF / VAPP Software expertise demonstrating ability to troubleshoot End to End Cloud and Software issues.
• Technical and operational experience spanning network and IT domains
• Experience in developing engineering solutions in line with (and contributing) to the strategy.
• Agile development experience
• Understanding of protocols / technologies such as TCP/UDP, HDCP, HTTP, SSL, SQL, HTML, XML, Regular Expressions
• Clear written and verbal communication skills.

Why join us?

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development.

Working for the most successful Telco Company also brings with it some great benefits, including:

Excellent work/life balance

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Hay Street store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store in Morley: Shop 91 Centro Galleria Collier Rd Morley WA 6062
• Full-time position
• Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 8.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

With the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

N.B. The preferred location for this role is flexible and not specifically Melbourne or Sydney as listed in Workday.

Being part of Telstra InfraCo means you are part of creating Australia’s most valuable telco infrastructure business. Our team is focused on growing a standalone infrastructure business – increasing the visibility of our infrastructure assets, drive operating efficiency, growing our revenue streams in order to position Telstra InfraCo as a strong, viable business in the market and enhance future optionality.

As a Senior Civil Design Engineer, you be leading cross-functional teams in site design, development, analysis and programs of work to deliver commercial requirements while maintaining a company-wide view. You will also be responsible for developing platform specific technology roadmaps that leverage opportunities from evolving and future technologies.

As a Senior Civil Design Engineer, you will be involved in:

• Ensuring the site design and structural capacity of InfraCo’s infrastructure assets is proactively managed.
• Translating customer (internal, external or regulatory) needs and requirements, using technical principles into realisable products, services, or systems and/or networks infrastructure in a timely, quality and cost-effective way
• Ensuring delivered solution are fully compliant to all local and federal requirements and legalisations.
• Assessing capability of vendor solutions and offerings to meet business requirements and manage vendor technology delivery.
• Providing technology investment and business asset recommendations based on extensive knowledge of new and emerging technologies.

To be successful in the role, you'll have:

• Relevant Engineering tertiary qualifications (e.g.Structural/Civil/Geotechnical).
• Demonstrable experience in Structural/Civil Design Engineering.
• Experience dealing directly with suppliers and contractors.
• Proven stakeholder and client engagement experience up to senior executive level.
• Proven experience of leadership in an operational environment with a track record in overcoming operational challenges.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit http://tel.st/allrolesflex. We welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. We encourage you to talk to us about how we can support you through the recruitment process.

We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Sydney. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.

The Sydney Call Centre operates 24/7 and are rotational shift based to meet the business needs.

We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Sydney.

To be successful in this role, you will:

• Efficiently connect all emergency calls to Police, Fire or Ambulance
• Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
• Be able to commit to a 7 day a week rotational shift based roster (Shift times are 10pm to 3am)
• 5 days, 25 hours a week
• Manage your own work performance to meet set objectives
• Ensure every customer is treated with an empathetic approach
• The Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

• High volume Contact Centre Experience
• Computer Literacy skills
• High Resilience Level and the ability to cope well under pressure
• Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Multiple positions are available !

Interested? Apply Now!

Your mission: to deliver unique, memorable experiences to our customers each time they enter our store. Be part of our fun, dedicated Telstra team! 

Connect with Telstra
We’re at the heart of technological change and we’re helping to make it happen by connecting everything to everyone. And that’s where you come in, to help us create a brilliantly connected future for our customers.

About the role
We are seeking expressions of interest from talented individuals who thrive in a fast paced customer service environment and are looking for their next retail opportunity.

At Telstra, we know that our people are our greatest asset and that’s why we’re always looking for brilliant individuals who embody our values and have a passion for technology.

As part of our Customer Sales and Service Consultants team, you will be the face and voice of Telstra. Talking to our new and existing customers, you’ll deliver personalised service and advice to uncover their individual needs and provide them with great solutions. 

On any given day, you could be sharing your knowledge about our services and the latest technology, or talking to a customer about our international roaming offers for their next holiday. It’s challenging and varied work that you can be proud of.

Specifics

Telstra Carindale Store: Shop 1114 Westfield Carindale 1151 Creek Rd
Carindale QLD 4152

Store opening hours:

What you’ll bring
As our customers are at the heart of everything we do, their happiness is our success, so you’ll need to go above and beyond to meet their needs. 

This means we’re looking for people who have the confidence to speak with customers face to face, are resourceful and resilient, and are able to show us their natural enthusiasm for working with people. 

You'll also need to be receptive to different personalities, and use varied approaches in your interactions with others. 

No previous technical knowledge is required, just your passion for people and learning, as we’ll provide you with all the training you’ll need. 

Sounds like you?
If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!