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The role with us

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it globally. This is where YOU come in, by playing your part to help our customers connect: faster, better and smarter.
 

The core purpose of the Senior DevOps Engineer role is to provide infrastructure and platform development and support for internal and customer-facing IT systems, product-specific platform development and cloud deployments. The role will work closely with the development and operations teams to drive continuous quality improvement along with process efficiency, automation and cost/value optimisation

Our Networks & IT team

Our N&IT professionals are responsible for building and supporting world-class IT systems, networks, and facilities. The kind that can provide the best possible service to all our customers, from large-scale enterprise to mass-market consumers.

The scope and complexity this involves means you can expect unparalleled opportunities to develop your career.
 

Key responsibilities

In this role, you will:

• Work with the product and platform development teams to deliver platform services and product enhancements 
• Liaise with key stakeholders to ensure that planned product features and platform enhancements meet their requirements 
• Ensuring cloud-based product deployments are maintained and supported 
• Document, track and escalate issues as appropriate, using standard defect management processes 
• Participate in issue analysis and triage to determine root cause and suitable resolution 
• Ensuring internal IT systems, environments and tooling are maintained and supported 
• Ensuring internal product test and research systems are maintained and supported 
• Leading Agile ceremonies including stand-ups, sprint planning, retros, etc.
• Sprint goal planning including allocation of tasks, sprint capacity planning, etc.
• Communicate the cost/benefit for different levels and approaches to development and deployment, balanced against business priorities and risks 
• Maintain a thorough understanding of the technologies, tools and components selected to facilitate the deployment and management of platform services 
• Mentor team members in sound DevOps practices to build strength and resilience in the team 
• Such other responsibilities that may reasonably be assigned from time to time 

About you

• 6+ years in a commercial DevOps role 
• Expertise in Azure DevOps
• Experience in Kubernetes
• Expertise in Terraform
• Expertise in Azure ARM templates
• Experience in supporting customer systems (both internal and customer-facing)
• Experience in systems automation
• Expertise in Bash and Linux CLI scripting and operation
• Expertise in CI and CD theory and practice
• Expertise running an Agile team/Agile ceremonies and/or SCRUM Master experience
• Familiar with common development languages
• Understanding of Java and JVM technologies e.g. Java, Scala
• Understanding of Big Data technologies e.g. Hadoop, HDFS, Kafka, Spark
• Experience in secure DevOps practices 

Thrive, your way

Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

Interested? Apply now!
____________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Our heritage is proudly Australian, but we're creating a global footprint. With a workforce of employees across more than 20 countries, we’re working towards our vision of becoming a world-class technology company that empowers people to connect.

To deliver on this, we’re creating a culture that is more diverse, innovative, and collaborative than ever before. It means everyone in Telstra plays a role in achieving our strategy and purpose. 

We are looking for a Lead Generation and Digital Marketing Manager to join our team in London, UK who will be responsible to drive demand generation for the Telstra EMEA sales teams, in particular for our Enterprise and Purple (consulting) divisions.

You will plan, build, and run inbound and outbound marketing programs to drive and accelerate pipeline growth. Building on existing capabilities, you will compare and evaluate the appropriateness of different digital marketing capabilities, refining the approach and seeking innovative ways for a challenger brand to secure customer mindshare.

You will own delivery of top of the funnel activity, marketing qualified lead (MQL) goals and revenue forecasts for digital campaigns ensuring that MQLs correspond to target accounts with high propensity to buy. Additionally, you will build strategies to unlock value from warmer leads who require nurturing until ready to engage. Working with your marketing colleagues, you will build social selling assets to give the sales teams the tools to continue the conversation with prospect customers.

Key responsibilities:

• Create and execute Telstra EMEA’s lead generation marketing strategy working alongside cross functional teams.
• Be the interlock between Marketing and Sales, building on granularity on target customer accounts, job roles and purchasing behaviours.
• Masterminding strategies that drive opportunities into the sales funnel.
• Refine and requalify MQLs and proactively drive Sales follow-up
• Have a clear view on campaign metrics and ROI and can link demand generation campaign direction with data
• Measure campaign results in terms of ROI and commercial impact working with marketing colleagues to create common assessment criteria across a wide range of marketing activities.
• Create content and campaigns that engage target accounts at key points in the sales cycle, articulating Telstra’s domain expertise and key differentiators.
• Build a pool of prospects and engage and nurture them for long-term relationships
• Build an influential following on social media, using both your personal brand and our company profiles and helping our sales teams to do the same to engage directly with key prospects.
• Provide input into value propositions and sales enablement assets to optimise the sales process.
• Build suite of reports for marketing and lead performance management updates and internal marketing to share with stakeholders
• Work across the marketing mix with team colleagues to capture content and customer engagement as required.
• Stay on the pulse of digital trends and new developments.

Role Purpose: 

Be a champion of data driven lead generation campaigns establishing a clear dialogue with the commercial teams on market potential and target account lists.

Be clearly focused on where opportunities lie, dovetailing with the sales teams to unlock opportunity and future growth.

Understand how to incubate and nurture a pool of prospects, engaging and educating the market on capabilities of Telstra.

Seek and deliver opportunities for our voice to spread amongst influencers.

Help Telstra Purple unearth value from community and marketing investments

Deliver cut-through marketing campaigns that showcase compelling content that articulates the power of Telstra’s brand and technology.

Drive internal and external best practices around digital and social

To be successful in the role, you'll bring skills and experience in:

• The ability to engage with sales teams and have the gravitas to influence them.
• Interest in IT solutions and the ability to breakdown complex propositions into a series of easily digestible digital content pieces
• Superb organisation skills; adaptable, flexible, with a flair for keeping it simple where possible.
• A methodical approaching to devising simple success measurement metrics.
• Well-versed and seasoned in a broad spectrum of marketing disciplines including content, digital, social and events-based marketing
• Proven demand generation campaign experience
• Proven digital marketing experience with demonstrable results.

What we would love to see:

• An IT Security or IT background is a distinct advantage but not essential.
• A track record on social channels (including copywriting), especially LinkedIn and Twitter, would set you apart from other candidates.
• Experience with marketing opps and CRM platforms desirable
• Digital and social native

We offer great opportunities for motivated people who enjoy the freedom to create their own style of working and who want to make their mark.

We work hard, but we’re a friendly group that enjoy the experience of finding smart ways to create great conversations with influential people and new prospects.

We’re looking for a warm and experienced marketer to join our team and help us deliver our vision to make our marketing more community centric.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

Our Core Behaviours

We are changemakers We think big, set ambitious goals and deliver them – for our customers, shareholders and communities. By speaking up, being curious to learn and valuing different perspectives we challenge the status quo and make change

We are better together We’re one team and embrace the value each of us bring. Our (super) power lies in working together to deliver for our customers. We’re each accountable for our actions and do what we say we’re going to do.

We care We show care in all that we do. We do the right thing for our customers, our communities, the planet, ourselves and each other – even when no one’s watching.

We make it simple What we do is complex, but we always make things simple for our customers and each other. Simple doesn’t necessarily mean quick. We keep the simple, simple.

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

What we do

Telstra Purple is the IT Services & Solutions division of Telstra, the leading Telco company, and is focused on delivering outcome-based, transformative technology solutions. Globally, our broad capability consists of over 1,500 certified experts in Network, Security, Cloud and Modern Workplace. Diverse by design, our differences bring a radically open-minded approach to every idea, process and solution we create together. Our ambition is to build a connected future that allows everyone to thrive, because we believe it is people who give purpose to technology.

Department

Telstra Purple EMEA Sales

Location

London-based

Primary purpose

To leverage the variety of Public Sector frameworks held by Telstra to promote our IT Services, Solutions and Managed Services offerings to Public Sector organisations. To build and close a pipeline of new business from new Public Sector prospects.

About the role

Exciting opportunity to join a successful and expanding services sales team focused on solving customers’ business challenges by bringing purpose to technology.  As a senior salesperson you will become part of the team by:

• understanding our solution-based propositions & taking them to prospective customers
• establishing a professional, consultative relationship with customers up to and including C-Level, by developing a core understanding of their unique business needs
• crafting and delivering proposals and presentations that drive win/win outcomes for customers and Telstra  
• being responsible for creating and driving sales pipeline and growth
• ensuring profitability while striving to improve the customer’s experience
• driving the negotiation process with customers to maximise project value and customer satisfaction
• managing relationships with the relevant internal departments to solve customers’ challenges

About you

Customers need to know you, like you, and trust you. Only then will they buy from you

Knowledge and Abilities

• achieve and exceed sales targets
• build a pipeline of profitable opportunity by combining a good knowledge of IT services, solutions and managed services, credibility at senior level, and expert business development skills
• engage with internal teams to help qualify, progress and win new business
• draw upon personal relationships to generate opportunity
• use various professional social platforms to build, nurture and ultimately engage new customers

Education, Qualifications, Experience

• degree-level or equivalent
• 5+ years’ experience in advanced services & solution and/or managed services sales
• fluent in English, with excellent oral and written skills
• proven track record in sales and quota achievement
• self-starter with excellent communication, organisational, multitasking, and time management skills
• competent in using a CRM system such as Salesforce.com

Additional benefits

At Telstra the welfare of our people and their families is very important to us. We offer a generous list of benefits in addition to your salary package as follows:

Fitness

Subsidised gym membership

Holiday

25 days per calendar year

Company Pension Scheme

Eligible to participate in Telstra’s Pension Plan with Aviva at the expiry of Probation Period.   Company will contribute on a sliding scale up to a maximum of 7% of salary if employee contributes 4%. Opt-in benefit

Private Healthcare

         The coverage is optional (opt-in) at the end of the probationary period.  It can cover the employee, spouse/partner and dependent children

Group Income Protection

75% of base salary paid after 26 continuous weeks’ sickness

Group Life Protection

4 x base salary paid to beneficiaries in event of your death

Childcare Vouchers

Subsidised childcare via Childcare Vouchers scheme

Season Ticket Loan

Interest free season ticket loan recovered from employee’s salary over a 12 month period

Wellness medical checks

Complimentary annual ‘wellness’ medical check via Telstra Health Cover provider

Why join?

When you join Telstra Purple EMEA you do more than simply switch companies to advance your career.  You become part of the Telstra family, a group of talented people who drive innovation, embrace change and celebrate the global community that is Telstra.

Telstra Purple is the IT Services & Solutions division of Telstra, the leading Telco company, and is focused on delivering outcome-based, transformative technology solutions. Globally, our broad capability consists of over 1,500 certified experts in Network, Security, Cloud and Modern Workplace. Diverse by design, our differences bring a radically open-minded approach to every idea, process and solution we create together. Our ambition is to build a connected future that allows everyone to thrive, because we believe it is people who give purpose to technology.

Telstra Purple is the IT Services & Solutions division of Telstra, the leading Telco company, and is focused on delivering outcome-based, transformative technology solutions. Globally, our broad capability consists of over 1,500 certified experts in Network, Security, Cloud and Modern Workplace. Diverse by design, our differences bring a radically open-minded approach to every idea, process and solution we create together. Our ambition is to build a connected future that allows everyone to thrive, because we believe it is people who give purpose to technology.

Department

Telstra Purple EMEA Sales

Location

London-based

Primary purpose

To leverage the variety of Public Sector frameworks held by Telstra to promote our IT Services, Solutions and Managed Services offerings to Public Sector organisations. To build and close a pipeline of new business from new Public Sector prospects.

About the role

Exciting opportunity to join a successful and expanding services sales team focused on solving customers’ business challenges by bringing purpose to technology.  As a senior salesperson you will become part of the team by:

• understanding our solution-based propositions & taking them to prospective customers
• establishing a professional, consultative relationship with customers up to and including C-Level, by developing a core understanding of their unique business needs
• crafting and delivering proposals and presentations that drive win/win outcomes for customers and Telstra  

• being responsible for creating and driving sales pipeline and growth
• ensuring profitability while striving to improve the customer’s experience
• driving the negotiation process with customers to maximise project value and customer satisfaction
• managing relationships with the relevant internal departments to solve customers’ challenges

About you

Customers need to know you, like you, and trust you. Only then will they buy from you

knowledge and abilities

• achieve and exceed sales targets
• build a pipeline of profitable opportunity by combining a good knowledge of IT services, solutions and managed services, credibility at senior level, and expert business development skills
• engage with internal teams to help qualify, progress and win new business
• draw upon personal relationships to generate opportunity
• use various professional social platforms to build, nurture and ultimately engage new customers

education, qualifications, experience

• degree-level or equivalent
• 5+ years’ experience in advanced services & solution and/or managed services sales
• fluent in English, with excellent oral and written skills
• proven track record in sales and quota achievement
• self-starter with excellent communication, organisational, multitasking, and time management skills
• competent in using a CRM system such as Salesforce.com

Additional benefits

At Telstra the welfare of our people and their families is very important to us. We offer a generous list of benefits in addition to your salary package as follows:

Fitness

Subsidised gym membership

Holiday

25 days per calendar year

Company Pension Scheme

Eligible to participate in Telstra’s Pension Plan with Aviva at the expiry of Probation Period.   Company will contribute on a sliding scale up to a maximum of 7% of salary if employee contributes 4%. Opt-in benefit

Private Healthcare

         The coverage is optional (opt-in) at the end of the probationary period.  It can cover the employee, spouse/partner and dependent children

Group Income Protection

75% of base salary paid after 26 continuous weeks’ sickness

Group Life Protection

4 x base salary paid to beneficiaries in event of your death

Childcare Vouchers

Subsidised childcare via Childcare Vouchers scheme

Season Ticket Loan

Interest free season ticket loan recovered from employee’s salary over a 12 month period

Wellness medical checks

Complimentary annual ‘wellness’ medical check via Telstra Health Cover provider

Why join?

When you join Telstra Purple EMEA you do more than simply switch companies to advance your career.  You become part of the Telstra family, a group of talented people who drive innovation, embrace change and celebrate the global community that is Telstra.

Telstra Purple EMEA Sales

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

The Cloud Consultant Developer will help build out the applications and cloud business of Telstra Purple across Asia. Both the Cloud and Applications pillar are key to the success of Telstra Purple’s vision both globally and here in Asia. We have a growth target and this role is vital in helping the BD bring-in the work and be across delivery from a technical leadership standpoint.

Key Accountabilities

General

• Consultant across: Orchestration (Kubernetes), Containerization (Docker), DevSecOps

• Re-architecture of application (Serverless, Micro-services)

• Up-to-date with the latest trends

• Strong application development background to architect application migrations and development on cloud platforms

• Pre-Sales

• Sales and target driven, help with technical proposals, work closely with Lead/Senior consultant to meet and exceed sales target.

• Help bring together proposals and SOW

• Great communication skills with technical and business stakeholders to quickly understand the problems from customer and able to drive solutions for customers

• Solution design skills in cloud and application space and presentation skills

• Estimate and outline the solution proposals, and articulate the application and infrastructure design rationale

• Hands-on skills for implementing the proposed solutions and even small PoCs to prove the concept

• Delivery

• Build out the technical design, through Discovery, Define and Deliver

• Work with teams to understand application infrastructure needs and to ensure these are developed and maintained during the life of the application

• Documents infrastructure and application architecture and ensure it is up to date.

• Help drive infrastructure as code using deployment automation tools, such as terraform.

• Have experience in implementing enterprise application using both IaaS, PaaS (platform services) like web app, Azure SQL, event hubs, stream analytics, document DB etc.

• Familiar with serverless technologies like Azure Logic Apps, Azure Functions etc.

• Build application containers (Docker, Docker-Compose)

• Knowledge in container orchestration technologies like Kubernetes

• Knowledge in CI/CD for both IaaS, PaaS and container-based hosting environments

• Coding/scripting (Bash, JavaScript, JSON, Yaml, etc.)

• Good knowledge of security fundamentals, including encryption, certificates, etc.

• Detailed knowledge of systems infrastructure, networking, monitoring and supporting tooling.

• Certifications with Azure will be highly regarded.

Key Attributes:

• Demonstrable experience developing solutions in their chosen technology focus.

• Good knowledge and understanding of their chosen technology focus

• Contributes ideas to enhance proposed solutions

• Easy to work with, instilling a positive and proactive attitude

• Dynamic, flexible and contactable

Qualifications / Experiences

Essential

The ideal candidate will have highly developed skills and experience in customer management, development, enterprise consulting and development solutions, including:

• Up to date certifications on one or more relevant technologies is a must

• Presenting solutions to clients

• Building key relationships within business

• Experience in designing/delivery of key development solutions into Azure or AWS

• Experience in designing/delivery of key development solutions to on premise/hybrid systems

• Experience in delivery of web front end development stacks such as HTML and JavaScript and/or experience in delivery of mobile development stacks

• Exposure to multiple agile methodologies, best practices and development technologies

• Exposure to classic waterfall methodologies

• Ability to define and understand customer problems

• Ability to collaborate and work part of a larger team

• Good communication skills, high level of technical expertise and extremely passionate about technology

• Minimum 3 years’ experience with relevant technologies

Highly Desirable

• Azure certifications in DevOps and Solution Architecture

Interested?

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role.

To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

About the role

Key Responsibilities

Business Development and Accelerating Sales:

• Work to develop interest with clients, assisting the sales team to differentiate Telstra value with consultative selling to shape and influence client initiatives. Key elements to this are:

o Ability to articulate across a number of core domains, primarily focusing on Workplace technologies

o Assist the sales teams qualify, build and close opportunities leveraging consulting to deliver differentiated value to clients

o Lead shaping client thinking & direction through strategy and business optimization consulting

o Contribute to build the pipeline and accelerate sales leveraging consulting and consulting IP for both direct business and pull through business

o Develop and maintain relationships with key Telstra Workplace Vendor Partners, primarily Microsoft

Pre-Sales:
● Strong technical sales and consultative selling skills in modern workplace solutions.
● Great communication skills with technical and business stakeholders to quickly understand the problems from customer and able to drive solutions for customers.
● Develop solution proposals and articulate the design and approach rationale.
● Professional Services effort estimates and Statement of Work development.
● Hands-on skills for implementing the proposed solutions.
● Can articulate the “Why Telstra” proposition with strong presentation skills
● Relationship retention and/or development with Microsoft Specialist Sellers, Partner Manager and Sales Leaders.

Technical:

• Strategic vision for customers Cloud Journey

• Microsoft Azure Reference Architecture, across various Azure services

• Microsoft Azure Security Services

• Application and Database migration and modernisation to Microsoft Azure

• IAAS and PAAS

• AWS EKS, ECS and other container orchestration solutions knowledge

• DevOps and DevSecOps

• Cloud Management Platform

• Experience in articulating Cloud Operations / Managed Services for Cloud is desirable

Key Attributes:
● Passion for technology and self development
● Contributes ideas to enhance proposed solutions and Telstra service offerings
● Easy to work with, instilling a positive and proactive attitude
● Dynamic, flexible and contactable

Qualifications / Experience

The ideal candidate will have highly developed skills and experience in customer management, development, enterprise consulting and development solutions, including:

• Experience in consulting environments, customer focused and ability to produce quality documentation.
• Exposure to various methodologies, best practices and technologies.
• Technical lead and management of multiple projects, define and understand customer problems, development of strategies.
• Exceptional communication skills, high level of technical expertise and extremely passionate about technology.
• Up to date certifications on one or more relevant technologies is mandatory.
• Minimum 8 years’ experience with relevant technologies.
• Minimum 3 years’ experience in business development and solution selling to large and medium sized enterprise organisations

• Up to date certifications on one or more relevant technologies is desired.

Interested?

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

About us:

We’re Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including in India which is home to our new Innovation and Capability Centre (ICC) in Bangalore, and a presence across Pune and Hyderabad.

Here, we’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

Our Networks & IT team

Our IT&T professionals are responsible for building and supporting world-class IT systems, networks and facilities. The kind that can provide the best possible service to all our customers, from large-scale enterprise to mass-market consumers.

The scope and complexity this involve means you can expect unparalleled opportunities to develop your career.

About the role

To provide technical network support as a member of the Managed Network Services NOC. The role is responsible for the monitoring and restoration of incidents on Enterprise customer networks both in Australia and Globally. You will be managing networks for some of Telstra’s top 30 Enterprise customers. This is a shift role operating in a 24x7 environment.

Key accountabilities

• Monitor Events and manage incidents to restoration. Carry out triage and escalate where specialised technical investigations are required o drive the resolution of incidents in the customers network.
• Diagnose and restore issues with the networks, infrastructure, products and services supplied and operated by Telstra.
• Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
• Identify opportunities to improve process, efficiencies and customer experience.
• Regular follow up all open incidents and update regularly. Perform jeopardy management to manage aged incidents.
• 24x7 Shift Environment (night shifts and weekend working)

Your skills & experience

• Excellent Communication written and verbal
• 5-10 years working in IT industry.
• CCNA/CCNP/SD-WAN or similar.
• Incident Management / Problem Management Experience.

Nice to have

• Process Improvement skills
• Network - deep analysis skills.
• Assurance Team Experience.
• Automation/Scripting Skills/API.

Why join us?

A career in one of our technology teams will give you the exciting responsibility of using technology, automation and innovation to try and solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

 

Interested? Apply now!

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

We're on a mission to redesign the way we all connect, and fundamentally change the nature of telecommunication products and services in Australia, and across the region.

The work we do empowers the lives of millions of people around the world. Together, we're creating a bold, new Telstra that will continue to lead the market both now and into the future. At Telstra, what you do matters.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!

Our GBS team

The mission of the Global Business Services (GBS) unit is to leverage talent, technology and partnership to create growth, value, innovation and differentiation via a service mindset.

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

The role with us

To assist in the Assurance of technical services, solutions and support to the networks, infrastructure, applications, products, and services supplied and operated by Telstra.

Key responsibilities

• Day to day handling of customer Emails and phone calls for fault reporting and inquiries.
• Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra.
• Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements.
• Work within a defined set of relevant product / network procedures, standards and practices.
• Deliver outcomes by implementing a course of action identified from a general range of solutions.
• 1st call Assist in providing technical support in the investigation and rectification of complex incidents.
• 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP.
• Manage the in-coming calls and create SNI tickets within committed Response times and SLA.
• Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated.
• Daily updates reasons for ageing tickets and difficulties handling complex tickets.

About you

• Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.
• Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc.
• Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
• Good Hands On Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF.
• Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly.
• At least 2-4 years’ experience working in Technical Support or network operations center environment.

Highly Desirable Qualifications

• Excellent communication skills in Japanese and English languages.

If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

What we do

Telstra Purple is the IT Services & Solutions division of Telstra, the leading Telco company, and is focused on delivering outcome-based, transformative technology solutions. Globally, our broad capability consists of over 1,500 certified experts in Network, Security, Cloud and Modern Workplace. Diverse by design, our differences bring a radically open-minded approach to every idea, process and solution we create together. Our ambition is to build a connected future that allows everyone to thrive, because we believe it is people who give purpose to technology.

Department

Telstra Purple EMEA Sales

Location

London-based

Primary purpose

To promote our IT Services, Solutions and Managed Services offerings to UK-centric mid-market organisations. To build and close a pipeline of new business from new prospects.

About the role

Exciting opportunity to join a successful and expanding services sales team focused on solving customers’ business challenges by bringing purpose to technology.  As a senior salesperson you will become part of the team by:

• understanding our solution-based propositions & taking them to prospective customers
• establishing a professional, consultative relationship with customers up to and including C-Level, by developing a core understanding of their unique business needs
• crafting and delivering proposals and presentations that drive win/win outcomes for customers and Telstra  
• being responsible for creating and driving sales pipeline and growth
• ensuring profitability while striving to improve the customer’s experience
• driving the negotiation process with customers to maximise project value and customer satisfaction
• managing relationships with the relevant internal departments to solve customers’ challenges

About you

Customers need to know you, like you, and trust you. Only then will they buy from you

knowledge and abilities

• achieve and exceed sales targets
• build a pipeline of profitable opportunity by combining a good knowledge of IT services, solutions and managed services, credibility at senior level, and expert business development skills
• engage with internal teams to help qualify, progress and win new business
• draw upon personal relationships to generate opportunity
• use various professional social platforms to build, nurture and ultimately engage new customers

education, qualifications, experience

• degree-level or equivalent
• 5+ years’ experience in advanced services & solution and/or managed services sales
• fluent in English, with excellent oral and written skills
• proven track record in sales and quota achievement
• self-starter with excellent communication, organisational, multitasking, and time management skills
• competent in using a CRM system such as Salesforce.com

Additional benefits

At Telstra the welfare of our people and their families is very important to us. We offer a generous list of benefits in addition to your salary package as follows:

Fitness

Subsidised gym membership

Holiday

25 days per calendar year

Company Pension Scheme

Eligible to participate in Telstra’s Pension Plan with Aviva at the expiry of Probation Period.   Company will contribute on a sliding scale up to a maximum of 7% of salary if employee contributes 4%. Opt-in benefit

Private Healthcare

         The coverage is optional (opt-in) at the end of the probationary period.  It can cover the employee, spouse/partner and dependent children

Group Income Protection

75% of base salary paid after 26 continuous weeks’ sickness

Group Life Protection

4 x base salary paid to beneficiaries in event of your death

Childcare Vouchers

Subsidised childcare via Childcare Vouchers scheme

Season Ticket Loan

Interest free season ticket loan recovered from employee’s salary over a 12 month period

Wellness medical checks

Complimentary annual ‘wellness’ medical check via Telstra Health Cover provider

Why join?

When you join Telstra Purple EMEA you do more than simply switch companies to advance your career.  You become part of the Telstra family, a group of talented people who drive innovation, embrace change and celebrate the global community that is Telstra.

We believe it is people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience, and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive.
And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career.


Our InfraCo team
Being in our InfraCo business means you'll be a part of creating Australia’s most valuable telco infrastructure business.

Our team is focussed on leveraging Telstra’s assets, growing our Wholesale and nbn co revenue streams in order to position InfraCo as a strong, viable business in the market.


The role with us;

Network Design Specialist – Field Designer would identify, establish and prepare high level network designs and apply continuous improvement processes for Optical Fibre technologies within agreed time, quality and cost parameters. 

Working nationally, in rural and remote locations, provide Optic Fibre design solutions for InfraCo, Telstra and our Customers by performing a range of Optic Fibre network design, in both the field and office environments, including but not limited to identifying optic fibre routes, consultation and negotiation with landowners, the preparation of basic CAD designs, plans, drawings, assisting with / contributing to material ordering, associated Land Access tasks, on site liaison with Specialists and other interested stakeholders.

Key Responsibilities;
 

Your key accountabilities and responsibilities include, but are not limited to,:

• Preparation of high quality detailed network designs that conform with standards and statutory requirements. Working across our full range of specialised databases/systems, you will keep detailed records in our design & construction systems.

• Contribute to the preparation of spatially correct detailed designs, construction plans, construction material quantities and quotes (within standards & statutory requirements).

• Use your understanding of standards, telecommunications network construction and installation practices, testing & commissioning procedures to produce buildable designs

• Possess excellent communication, consultation and negotiation skills and the ability to confidently engage with property owners and stakeholders

About you
To be eligible for this role, we are looking for candidates with the following experience:

Essential

• Surveying and/or experience with sub-metre accuracy GPS and boundary identification
   

• Ability to travel, either by air or vehicle, intra and interstate for periods of up to 3 weeks at a time.
   
• Enjoy working outdoors combined with the agility to traverse uneven ground and navigate through fences for periods of time

• Ability to drive consensus among stakeholders, property owners and customers; excellent listening and verbal skills processes used in the delivery of construction designs.

• Have a comprehensive knowledge of current Optic Fibre networks and technologies, as well as possess the ability to understand and learn new disciplines.

• Have a good understanding of the communications network design and construction processes, technical standard practises and procedures.  Extensive knowledge and experience of associated installation practises in construction is highly preferable.
   
• Manual Driver’s Licence
   

• Have the aptitude to learn, utilise and interrogate the relevant IT systems
• Be a motivated self starter with demonstrated experience of delivery without supervision as well as the ability to work in a small team.
   
• Keen to impart your knowledge and experience across standards, installation practices, testing & commissioning procedures to directly support on-the-job learning of other team members, field staff and stakeholders as required.

Highly desirable

• Understanding of cadastral property boundary identification
   
• Telecommunications Act knowledge and understanding of carrier land access rights and obligations
   
• Knowledge of environmental and heritage considerations and searches
   
• AutoCAD 2D construction drafting experience
   
• Industry experience within Telecommunications Design and Construction
   
• 4WD training, experience or willingness to be trained in 4WD including self-recovery
   
• Demonstrated ability to understand, summarise and explain issues and to devise options on how to resolve them in a practical manner.
   

(External Applicants) Desirable IT System Experience
• Trimble / GPS
• AutoCAD
• Google Earth
• SharePoint
• Microsoft suite (Word, Excel, Teams)

(Internal Applicants) Desirable IT System Experience

• Trimble / GPS
• AutoCAD
• Google Earth
• CadLink
• Netmaps (TPNI)
• Multiman
• TPD
• Integral+
• PDS
• NNACS (Land Access system)
• SharePoint
• Microsoft suite (Word, Excel, Teams)

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.