Telstra is a world class technology company that provides holistic and end-to-end communication solutions for customers throughout Australia, Asia Pacific, Europe and the Americas.

We provide competitive salary and benefits and offer global development opportunities as part of our talent strategy. We also practice employment under the doctrine of "ALL ROLES FLEX", where we ensure that an individual's personal needs and life obligations remain priority by allowing flexible work arrangements for ALL positions.  In addition, we have generous leave policies, including Vacation, Volunteer Leave, up to three months paid Parental Leave and a backup dependent care advantage program.

We are the proud recipient of the 2016 Tech Culture Award and have been rated A+ for our extraordinary team culture.  In addition we have been awarded by the Asia Society as the best LGBT Employer.

Currently we are looking for someone to join our amazing team as in the position of Solutions Architect. Have a look at the below job description and apply today.

The Solution Architect will:

· Engage with clients, understand their technical and business needs

· Build relationships with and influence technical and Business decision makers (TDM & BDM) in prospect organizations becoming a trusted technical advisor

· Develop and sell solutions that solve client business issues and bridge the gap between business and IT. 

· Create appropriate solution value proposition. Map technical features to specific business benefit.

· Identify gaps in standard offering and propose alternatives to internal stakeholders for discussion and approval

· Prepare technical and commercial proposals in coordination with Account manager, Bid Management, commercial team, product management and other functions.

· Become the client advocate and needs aggregation point for interaction with product management function

· Work with the geography/account based sales teams to help them more effectively identify, develop and manage customer opportunities

· Participate in account planning and opportunity planning activities to align sales objectives with customer objectives, and provide key input from a technical and product perspective (both customer-focused and industry/market-focused).

· Conduct regular knowledge sharing with peers; sharing best practices, industry insights and technology updates

· Understand in detail Telstra's offerings and solution set for core Network and Managed Services products, both from a technical, commercial, and operational perspective.

· Integrate Telstra's core product offerings with specialist solution sets (eg. Collaboration), and collaborate with Sales Specialists to create a complete customer solutions

· Understand in detail Telstra's future product roadmap, and become an advocate both internally and externally with customers

. Maintain current market and industry knowledge to articulate Telstra as a leader of Network and Managed Services

Telstra is a world class technology company that provides holistic and end-to-end communication solutions for customers throughout Australia, Asia Pacific, Europe and the Americas.

We provide competitive salary and benefits and offer global development opportunities as part of our talent strategy. We also practice employment under the doctrine of "ALL ROLES FLEX", where we ensure that an individual's personal needs and life obligations remain priority by allowing flexible work arrangements for ALL positions.  In addition, we have generous leave policies, including Vacation, Volunteer Leave, up to three months paid Parental Leave and a back up  dependent care advantage program.

We are the proud recipient of the 2016 Tech Culture Award and have been rated A+ for our extraordinary team culture.  In addition we have been awarded by the Asia Society as the best LGBT Employer.

Currently we are looking for someone to join our amazing team as in the position of Associate Network Engineer. Have a look at the below job description and apply today.

To provide technical field operational and engineering support for local network site infrastructure, products and services supplied and operated by Telstra.

About Telstra Digital

At Telstra, it's all about how we connect, and in Telstra Digital, we're tasked with ensuring a bright future for Telstra in a world gone digital. We're transforming the way that customers interact with us by designing and delivering world class digital tools and platforms that reduce customer effort while optimising the customer experience. Our "Digital First" mentality is prevalent across the organisation as we create, innovate and enhance to ensure our status as a global thought leader on the digital environment.

About the role

Our Personalisation & Targeting team are constantly pushing boundaries and driving innovation in how an organisation can connect with digital audiences in an impactful way that creates meaningful interactions. With a focus on attracting and driving the right traffic through to our digital assets and ensuring the content they see if personalised and relevant, we're ensuring the continued optimisation and enhancement of how consumers interact with organisations in the digital space to grow value for both the customer and Telstra.

With our emphasis in this area, we're growing the team to further enhance the level of specialisation. To support this, we have the opportunity for a Search Engine Optimisation (SEO) Specialist to join our team, and reporting to the Head of Search. At the core, you'll be ensuring that customers have the easiest and most relevant browsing experience as they transition from a search environment onto of our web properties. Success in your role will be defined by Improvements in traffic, conversion and self-service channel and Telstra overall.

Key accountabilities include;

• Managing day-to-day organic search program in relation to Consult Sales and Service to efficiently direct relevant demand across sales and service product range
• Ensuring that customers have the easiest and most relevant browsing experience as they transition from a search environment onto of our web properties
• Performing keyword research in coordination with business objectives to optimize existing content and uncover new opportunities
• Providing SEO analysis and recommendations in coordination with elements and structure of websites and web pages
• Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on client projects
• Implementing link building campaigns in coordination with SEO goals
• Monitoring and evaluating search results and search performance across the major search channel

What you’ll bring

To be successful in this role, you will have:

• Substantial (3+ years) experience working within SEO roles with large B2B organisations, gained either in an agency environment or in-house
• Previous experience managing search accounts of complex advertisers
• Up-to-date knowledge and hands-on experience with Google Adwords and Google Analytics
• Previous experience with BridgeEder SEO platform would be beneficial
• Strong analytical and data analysis skills with proven ability in delivering creative and insights performance analysis to stakeholders
• Proven ability in bringing a positive and solutions based approach to challenges and obstacles
• Digital First mindset with a foundation of knowledge in how companies are operating in an increasingly digital environment and passion for all things digital.

Next steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

About the role

Our team is growing and we are looking for a Senior Strategy Specialist to join our Telstra Consumer and Digital strategy team. This exciting and diverse role will focus on providing strategic thought leadership and direction across various Consumer business units. This includes supporting the Senior Leadership Team with strategy, planning and strategic projects.

This role will see you contributing to key pillars of our business strategy through driving value from the core, customer experience transformation and bringing to life what it means to be a world class technology company. You will applying strategic thinking to fix real business problems which will enhance customer experience and drive collaboration across Consumer and Digital.

Key responsibilities include;

• Leading, executing and supporting strategic projects for Consumer
• Proactively identify and utilise strategic frameworks to assist in the development of strategies
• Provide structured problem-solving processes and project management skills to specific projects
• Design and develop recommendations on key findings and analysis to the BU Strategy team and Senior Management stakeholders
• Drive strategy and design operating models and how we do optimisation and what the direction would be

About you

To be successful in this role, you will have:

• 5-8 years’ experience in corporate strategic consulting and planning
• Demonstrated experience in the identification, development and implementation of strategies within a large complex corporate environment
• Previous experience in setting future business strategy in consultation with senior leadership team
• The ability to drive strategic priorities toward annual objectives
• Extremely high level of written and verbal communication skills, to help you deliver communication to a broad range of audience 
• The capability to engage and influence stakeholders
• The ability to analyse data and to solve complex problem in a dynamic environment.

Apply today

If you're excited about the opportunity to be part of team who are deeply committed to making Telstra Consumer a great place to work and where people feel connected to their work and energised to do the best for our customers – this could be the role for you!

We work flexibly at Telstra. Talk to us about how this job could be flexible for you. 

About the role:

There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine.

Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for an exceptional Threat Hunt Expert to join the Cyber Security Services division, to help us protect the privacy and security of our customers and Telstra.

Telstra Operational Cyber Threat Management team is tasked with conducting assessments of threats and vulnerabilities; determining deviations from acceptable configurations, enterprise or local policy; assesses the level of risk; and develops and/or recommends appropriate mitigation countermeasures in operational and non-operational situations.  In your role as the Threat Hunt Expert, you will ensure that Threat (both internal and external) is identified and mitigated in the business.

Your key responsibilities include but not limited to: 

• Analyses threat information from multiple sources, disciplines and Threat Intelligence Teams.
• Synthesizes and places intelligence information in context and exercises via advanced analysis and detection.
• Uses known frameworks for the application of cyber hunting tools and techniques.
• Identify threat, measurement and tracking of risk, ensuring the ongoing integrity of the Telstra network and data. 
• Develop and promote a prosperous working relationship between all group within Cyber Defence operations and with external business units.

 What we are looking for:

To be successful in this role, you will have the following experience and qualifications: 

• Knowledge of industry standard hunt frameworks
• Understanding of the TTP model for analysis
• Minimum 3 Years Cyber Security Experience
• Understanding of the application of Threat Intelligence
• Proficient in online research and analysis
• Strong understanding the vulnerability lifecycle with reasonable knowledge of tools and processes associated with Vulnerability Management
• Ability to apply Web application vulnerability and configuration knowledge to intelligence in order to determine the risk associated with an incident.
• Experience in Big Data platforms such as Hadoop is highly regarded

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now!

Benefits and Career Path:

Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

Who We Are:

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

Our Vision:

Adding to Telstra's portfolio of well-known Australian organisations, Defence has signed a $1.1 billion agreement with Telstra for the provision of telecommunications services.

The agreement will enable Defence to transform its communications technology including better integration of fixed telecommunications with satellite and tactical networks.

Telstra will deliver for the Australian Defence Force a new network that will be the communications backbone for the next decade and beyond. The agreement represents the largest customer undertaking in Telstra's history and will support military operations at home and abroad.

We are seeking the most talented people to transform the Defence communication network and take it into another dimension.

The Role:

The Customer Service Consultant (or the Service Desk Consultant) position main purpose is to fulfil and manage all Service Assurance and Level 1.5 requests and incidents for the Department of Defence. You will be comfortable working with complaints and used to working with strict deadlines. You will have good interpersonal skills and is well organised.

Below are the key accountabilities:

It is a requirement for all Service Desk Consultants to be able to operate basic office equipment including Unified Communications (UC) and possess a good level of customer service skills. The Level 1.5 Service Desk will be handling customer requests in relation to installation, use and maintenance of telecommunications hardware and software.

Service Desk Consultants will be responsible for taking ownership E2E process and coordinate appropriate and timely responses to service requests and incidents sent to the Service Desk, including escalating requests for assistance to the appropriate resolver groups for troubleshooting, monitoring and resolution.  The Service Desk Consultants will be responsible for keeping the customer informed on the progress of their requests within required timeframes, receiving and handling requests for support following agreed procedures, maintaining records, and keeping stakeholders informed. Jeopardy management is part of the Service Assurance duties.

• Identify the nature of fault enquiries through standard work instructions and if possible, provide first level resolution in response to identified issues;
• Escalate calls/requests to appropriate L2/3 resolver groups as required;
• Actively keep customers informed of the progress of their request for service or support;
• Re-prioritise and allocate tasks when required;

Qualifications:

Relevant ICT qualification or certification;

ITIL certification; and

Degree/Masters in Telecommunications Information technology, Computer Science/Engineering, Information Systems or similar field.

Security Classification: Mandatory

The minimum security level required for a Service Desk Consultant is Baseline. There may be a requirement for gaining higher levels of security depend on business requirements.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

About the role:

There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine.

Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for an exceptional Operational Cyber Threat Manager to join the Cyber Security Services division, to help us protect the privacy and security of our customers and Telstra.

Telstra Operational Cyber Threat Management team is tasked with conducting assessments of threats and vulnerabilities; determining deviations from acceptable configurations, enterprise or local policy; assesses the level of risk; and develops and/or recommends appropriate mitigation countermeasures in operational and non-operational situations.  In your role as the Operational Cyber Threat Manager, you will provide strategic direction for the team, will liaise with the Cyber Defence and Response Managers to identify risk, profile threat possibilities and determine best practice for both the Threat Management team, and as a part of the broader Cyber Defence strategy.

Your key responsibilities include but not limited to: 

• Develop threat management strategies and associated policies and practices
• Lead a team of Telstra resources to develop hunt, threat and vulnerability scanning for Telstra internal and servicing Telstra customers
• Enhance the skills of the vulnerability threat team
• Identify areas of gap and recommend appropriate security controls/solutions to implement
• Work with various teams across the organisation to improve security posture
• Maintain a network of similarly minded and skilled professionals
• Participate in managerial and operational activities as required
• Contribute to knowledge sharing within the team via documentation of processes

 What we are looking for:

To be successful in this role, you will have the following experience and qualifications: 

• Ability to identify and profile threats to the organisation – both internally and externally and strategies to mitigate the threat potential
• Proven ability to continually improve and evolve processes and practices in collaboration with other Cyber Defence Operations subject matter experts and team leaders to ensure optimal performance at all levels within the team
• Ability to apply Web application vulnerability and configuration knowledge to intelligence in order to determine the risk associated with an incident.
• Strong understanding the vulnerability lifecycle with reasonable knowledge of tools and processes associated with Vulnerability Management
• Ability to automate searches and processing of information to discover intelligence items.
• A background of investigations and knowledge of electronic crime law would be of benefit. An ability to trace internet activity to a source is essential.
• Knowledge of social engineering techniques and practices
• Understanding of the application of Threat Intelligence

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now!

Benefits and Career Path:

Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

CONNECT WITH TELSTRA

In Australia we provide 16.9 million mobile services, 7.2 million fixed voice services and 3.3 million retail fixed broadband services. We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone!

ABOUT THE ROLE

Working as part of our team at Telstra Store Murray Street, you’ll be the face and voice of Telstra! Talking to our new and existing customers, you’ll deliver personalised service and expert advice to uncover their unique needs and match them with great solutions.

On any given day you could be sharing your knowledge about our services, the latest gadgets we have on offer, or chatting to a customer about their upcoming travel to find an international roaming offer to best suit their needs; you could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

SOME OF THE SPECIFICS

• Telstra Store Murray Street: Grd 140 William St, Shop 2, Perth
• Part time position
• Store Hours: Monday 9.00am - 5.30pm, Tuesday - Closed, Wednesday 9.00am - 5.30pm, Thursday 9.00am - 5.30pm, Friday 9.00am - 9.00pm, Saturday 9.00am - 5.00pm, Sunday 11.00am - 5.00pm
• 5 day availability (must be available on Saturday, Sunday and Monday)

WHAT YOU’LL BRING

To do well in a retail career with us you’ll need to be confident, knowledgeable and resilient; with a natural enthusiasm for working with people.

You’ll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about customer satisfaction; and that means going the extra mile for the most important people to us – our customers!

Previous experience in a fast-paced retail environment is preferable, as well as a demonstrated ability to work to and achieve individual and team sales targets.

SOUNDS LIKE YOU?

If you have a passion for retail and can deliver unique, memorable experiences each time our customers enter our store – a job at Telstra is for you!

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

The world around us is changing, and hopefully you've noticed that Telstra is changing too. We're transforming into a world-class technology and service organisation, with the customer at the centre of everything we do.

A new opportunity has been created to join our Business Architecture Team, who set the company strategic direction and are integral to company-wide transformational programs.

As the Strategic Designer, you will report directly to the Chief Business Architect, and play a leading role in:

• Strengthening Telstra’s product branding, product development, corporate identity, corporate branding and service delivery
• Identifying opportunities for research and development to drive solutions that enhance the customer experience of our products and emerging themes
• Driving design thinking practices with various stakeholders and producing Proof of Concepts to help drive decision making
• Bringing together Marketing, Sales, Products, Operations and Customer Care teams to understand current challenges and help build that next generation experience
• Defining the design framework to support the vision, customer experiences, sentiments and build the roadmap to achieve next generation experience for our customers

This is an excellent opportunity to use your experience in design, to explore new frontiers and further develop your career in a strategic position. You will be working in a world class environment, with access to emerging technology and expertise including our onsite iOT and drone lab.

To secure this opportunity, you will need:

• Expertise in Human Centred Design, User Centred Design, Design Thinking methodology
• Proven success in driving change in order to support complex businesses
• Relevant industry experience in Telecommunications or Digital
• Experience implementing and supporting architectural change and Innovation with suitable security, stability and scale
• Persuasive leadership skills and the ability to effectively engage Senior Stakeholders
• Demonstrated ability to guide the design process from framing a challenge, to research and insights, to concept and effective implementation
• Relevant tertiary qualifications will be an advantage

If you have a passion for learning and working with leading edge technologies, this is an outstanding opportunity to be at the forefront of what is to come.

Telstra is a diverse and inclusive organisation, with flexible working practices giving you choice in how and where you work. Talk to us about how this job could be flexible for you.

This role will be offered on a 12 month, Fixed Term basis.

Role Purpose:

Lead end to end product launch and business operation readiness assessment. Execute and drive continuous for our launch and operational readiness processes so as to improve speed to market and ensuring that we get it right first time for our customers.

Key Accountabilities:

Primary Accountabilities:

1. Own and execute launch management methodology, guidelines, processes and templates for each new product launch into the global marketplace – providing guidance and mentorship as and when required.
2. Responsible for tactical planning of operational readiness of all initiatives impacting Telstra Enterprise (International) and International Operations & Services organization. These initiatives will be measured and supported by the project and operational readiness team until completed and successfully deployed.
3. Accountable for identifying and agreeing quality and success measurements with cross function stakeholders and clearly define it in the International Launch Preparation and Approval Checklist
4. Lead quality monitoring activities and provide regular reports to communicate outcomes of quality activities and maintain central view of product launches as well as lifecycle improvement projects
5. Lead quality assurance assessment and conduct quality gates exits for all product launches.
6. Evaluate and recommend end to end product launch needs including quality criteria, resource impacts, availability of materials, tools and templates, risk assessment, mitigation and metric impacts.
7. Lead post launch performance reviews with cross functional and project team to conduct post launch analysis and implementation of launch improvements.
8. Execute continuous improvements to improve our product’s speed to market, quality of product launches, better collaboration and engagement across teams / functions / business units.
9. Provide guidance on launch readiness governance and gating process with cross business functions to ensure proper stakeholder endorsements for launch activities and deliverables.
10. Manage all project closures with Go/No Go approvals from Executive and Project Sponsors.

Secondary Accountabilities:

1. Lead creation and maintenance pre-requisite launch documents as and when required
2. Identify and implement process improvement opportunities to ensure customer satisfaction, resolution and customer retention
3. Develop and maintain the operational and performance metrics / impact and recommend action plans to resolve issues.
4. Support development of tools and materials for project use.
5. Drive prompt resolution where issues relating to time to market and quality arise
6. Coach project team members and support them to meet project objectives

Objectives:

• 8+ years in regional or global product management, program/project management or business analyst experience and in a Telecoms or IT environment;
• Evidence of proven success managing product releases and knowledge of end to end product lifecycle management in the regional or global marketplace
• Ability to prioritize, organize and multitask effectively
• Strong analytical and problem-solving skills
• The ability to confidently interact, communicate and collaborate effectively with stakeholders across key business functions
• High adaptability to changes in a dynamic/fast paced environment
• Excellent interpersonal and communication skills (written & verbal)
• Degree level education in relevant subject. Preferred disciplines include: Business Administration or Computer Studies
• Excellent interpersonal skills and the ability to present performance feedback effectively
• PRINCE 2 or PMP certification will be an added advantage