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Ready to join one of the world’s largest Telecommunication providers working on some of the best technologies in the market?

World Class organizations are driven by a sense of purpose... Our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business.

Who we are?

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

Role

As a member of the eBPM Platform and Kana DevOps team, you will collaborate across our team, and with our stakeholders, to achieve our goals of providing a World Class process solution framework and email management capability for Telstra, enabling Telstra to create brilliantly connected experiences through the delivery of high-quality software solutions.

Key success measures are improving deployment frequency, faster time to market, lower failure rate of new releases and shortened lead time between fixes.

This will be achieved by implementing process and technology improvements utilising a variety of technology skills to maximize the predictability, efficiency, and maintainability of the software delivery process with a heavy emphasis on automation.

You will assist in analysis, design, development and deployment in specific software application layer products and solutions having due regard for how this technology inter-works with other technologies, to deliver products and application infrastructure to defined service level standards.

Energy Lawyer – Retail Products

We’re looking for dynamic and enthusiastic lawyers who have experience in energy retailing to join our legal ranks. You will have the opportunity to work on game-changing projects with talented, highly experienced clients and a supportive team that knows how to have a good time. This role will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

Thrive, your way

We are a company who thrives on diversity and flexibility so this role is open nationwide.

About you

To be successful in the role, you’ll bring the following skills and experience:

• Solid understanding of the National Energy Retail Rules and VIC Energy Retail Code

• Experience working in house at an energy retailer or experience in private practice advising on energy law and regulations (minimum 3 years PQE).

• Experience advising on gas, electricity and solar feed in tariff consumer offers (including drafting customer terms)

• Reviewing and advising on advertising including experience advising on energy related advertising, customer communications and customer remediation

• You will have advised on privacy and spam and have a good understanding of the Competition and Consumer Law Ability to engage with senior leaders and explain complex issues clearly and concisely, as well as balancing and prioritising workload

• Company secretarial experience desired but not essential

• Bachelor of Laws (or equivalent) and admitted to practice in Australia.

*This role can be based anywhere in Australia

Interested?

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

o learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

About the team

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

We are heavily involved in the energy sector – we are one of the largest consumers of electricity in Australia, we underwrite renewables, we generate, we neutralise the emissions of our total operations, and we are looking to expand our legal team to bring more expertise in this sector to the team.

The role with us

As a Legal Counsel, you are a trusted advisor who thrives on providing high quality, independent and strategic legal advice to Telstra’s business units. Your strong technical expertise around legal matters and solutions coupled with your confidence and experience in liaising and negotiating with stakeholders is what makes you outstanding in your role. You make a significant impact to the business and Telstra’s most strategic projects, by helping to resolve complex issues, providing informed insights, and proposing innovative legal solutions that meet strategic objectives.

Key Responsibilities

• Leverage your deep experience and technical know-how to provide high quality, independent and strategic legal advice to Telstra’s energy teams, helping to achieve good business outcomes while meeting legal and regulatory requirements

• Support senior management with strategic projects, by providing expert legal guidance, applying critical thinking, sharing informed insights and implementing innovative solutions that achieve strategic objectives and resolve complex legal issues

• Authentically engage, build and maintain trusted and collaborative working relationships with legal teams across Telstra’s business units, as well as internal and external stakeholders, by assisting them with legal matters, processes and standards

• Take accountability for legal activities through inception to execution

• Apply a continuous improvement mindset when providing legal support to clients, by sharing great ideas and contributing to initiatives which help drive productivity improvements and maximise client experience outcomes

• Be the energy subject matter expert for the team, by taking a leadership role to share knowledge and expertise of the energy industry in the broader legal team

• Apply your impressive critical thinking and problem-solving abilities to identify legal issues and risks that may have a significant impact on the business, working collaboratively with team members to resolve them in a timely manner

Our Networks & IT team
Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.

With us, you'll be working with world-leading technology and change the way we do IT to ensure business needs drive priorities, accelerating our digitisation programme.

The role with us
As a Senior Network Engineering Specialist, you will join the Contact Centre DevOps Engineering team, as a technology leader – enabling the continued design, build, deployment and operations on both Telstra internal and external customer contact centres.  The primary role will be heavily focused on Engineering in the WFM/WFO domain of the contact centre technology families.

Key responsibilities
As a Senior Contact Centre Reporting Engineer within Voice and Video, you’ll…

• Act as a Senior Subject Matter Expert (SME) on contact Centre technologies including: Nice WFM and other WFO platforms

• Provide Technology leadership on contact centre technology domains

• Lead technical pieces of work as a senior engineer, working with all stakeholders to find would class solutions to complex technical problems.

• Operate as a DevOps engineer in carrying out operational support activities including incident, problem and lifecycle management in both business and after hours.  Being willing to join the Afterhours rotation oncall roster

• Utilise DevOps tooling, such as Ansible and Puppet to complete DevOps CI/CD activities

• Automate manual processes such as deployment to help scale solutions and reduce the risk of human error

• Assess capability of vendor solutions and offerings to meet business requirements and manage vendor technology delivery.

• Provide advice on contact centre application development and architecture best practises

About you
To be successful in the role, you'll have…

• Strong experience with the Contact Centre WFM/WFO platforms

• Understanding of wider contact centre technologies such as CTI, WFM and IVR

• Understanding of Security principles and good practice.

• Experience with automated server deployment, testing and management using tools like: Puppet, Ansible, Ansible Tower

• Experience with Test management and automation

• Practical experience with Continuous Integration and Delivery (CI/CD) pipelines.

• Experience in delivering projects as part of an agile team.

Thrive, your way
The work is complex and challenging, but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.


Interested? Apply now!

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

Being a part of Telstra’s Customer Experience & Transformation team, means you get to develop and manage various customer experience engagement & transformation programs that align to our vision, strategy, brand and culture to capture the hearts and minds of our people and connect them to our CE story. We want to inspire and help educate our people to own customer experience, put the customer at the heart of everything they do and say, and go above and beyond to deliver brilliant experiences for our people and customers - which means we transform our business and ensure our long-term success.
 

Role Purpose
 

Your role is to lead, motivate, develop and coach a team of contact centre consultants in the Emergency Service Answer Point Centre. You will coach your team members to get it Right First Time and to embed a culture of customer service quality with every interaction. Your coaching will also aim to improve team performance through contribution of achievement to agreed standards as set by the Regulator You will seek to understand constraints that stop your team delivering on these outcomes and actively manage those barriers to meet core expectations. As a Change Leader you will create advocates of the Telstra brand and develop our continuous improvement capability by the way in which you act, learn and adjust.

As a Customer Service and Support Team Leader, you will be responsible for:

• Identifies barriers to collaboration and seeks support to overcome these
• Actively shares information and perspectives cross-functionally to support the achievement of shared goals.
• Empowers internal teams to make decisions, act independently, and to escalate when help is required to solve problems and/or remove organisational barriers.
• Empowers external stakeholders to drive advocacy for Telstra’s approach to customers in vulnerable circumstances.
• Calls out processes, structures, and policies that create inefficiencies.
• Flags risks and issues associated with change interventions, identifying consequences.              
• Acts as a point of escalation for complex issues and resolves them in a timely manner.
• Provides expert advice and influences customers to effectively utilise our products and services.

JOIN US!

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone.

About the role

Working as part of our Toowoomba store team, you will be the face and voice of Telstra! Talking to our new and existing customers, you will deliver personalised service and advice to uncover their individual needs and match them with great solutions.

On any given day, you could be sharing your knowledge about our services and the latest gadgets we have on offer, or chatting to a customer about international roaming offers to best suit their travel needs. You could even be kitting up a customer with wireless devices to keep them connected on the go – it’s a job with plenty of challenge and variety to keep things interesting.

Some of the specifics

• Telstra Store Toowoomba:  Shop GC108 Grand Central Shopping Centre Toowoomba QLD 4350
• Casual Positions are available
• Store opening hours:
• Monday 9:00 AM to 5:30 PM
• Tuesday 9:00 AM to 5:30 PM
• Wednesday 9:00 AM to 5:30 PM
• Thursday 9:00 AM to 9:00 PM
• Friday 9:00 AM to 5:30 PM
• Saturday 9:00 AM to 5:00 PM
• Sunday 9:00 AM to 4:00 PM

What you’ll bring

To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.

You'll be receptive to different personalities, and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

Our health and safety team play an active role in creating a safe working environment and ensuring the wellbeing of our employees is at the heart of everything they do. There are a number of practices and frameworks set up to ensure this is made possible and through our governance structure they are consistently able to introduce new initiatives to improve and challenge the status- quo.

The position of Health Management & Rehab Consultant (HMRC) is a pivotal role within the Health Management, Rehab & Workers Compensation Teams to deliver early intervention, return to work (RTW) and injury recovery outcomes to Telstra employees and business units. 

 In this role, you will be responsible for:

• Stakeholder engagement with Telstra’s panel of Occupational Rehabilitation Providers and Medical Management Partners
• Management of a complex portfolio, with delivery of strategic, proactive and best practice health management and rehab
• The delegation of rehabilitation services under the SRC Act 1988, and the provision of injury management/rehabilitation services to Telstra employees and business units
• Supporting Telstra to meet the quality standards and compliance requirements in relation to the SRC Act 1988
• Collaboration with the Claims Team, Medical Advisors, HSWE Group, HR Group, injured employees, union and business units. 
• Commitment to best practice health and injury management, embracing Telstra’s early intervention philosophies, along with a willingness and enthusiasm to live Telstra’s core values, and deliver both Telstra and regulatory KPI’s.

To be successful in this role, you should have:

• Psychology background (APHRA registration essential)
• 12 months experience in health/ injury management and/or occupational rehabilitation (essential)
• Experience in and knowledge of The Safety, Rehabilitation and Compensation Act, (desirable)
• Solving problems of moderate complexity
• Maintaining stakeholder relationships
• Written and oral communications and presentation skills
• Medium to Advanced skills with various Microsoft applications  Word, Excel and PowerPoint
• Comcare accreditation in SRC Rehabilitation Case Management (desirable)

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.

Role Purpose:

The Fraud Customer Care SME will explore and resolve complex customer complaints that are identified in accordance with standard procedures. Identify provisioning or delivery difficulties and facilitate proposed resolution with customer in accordance with national procedures and action using core systems and processes. Escalate customer complaints requiring non-standard variations for approval. Protect the integrity of the Telstra brand when resolving complex customer complaints. Determine status of request & assist in the delivery of product/service through liaison with the appropriate area.

As a Fraud Customer Care SME, you will be responsible for:

• Effective and timely resolution of complaints at productivity levels defined in the scorecard.
• Ensure quality of resolution to ensure complaints are not escalated or reopened.
• Contribute to the strategic and episode NPS targets.
• Achieve customer service targets using standard company procedures.
• Explore and resolve customer complaints that are identified in accordance with standard procedures.
• Identify provisioning difficulties and facilitate proposed resolution with the customer in accordance with national procedures and action using core systems and processes.
• Issue/activate work orders by the accurate entry of customer information into core Telstra system/s and by following established work instructions.
• Escalate customer complaints requiring non-standard variations for approval.

To be successful in this role, you should have:

• Extensive experience in complaint management handling processes and systems.
• Maintaining stakeholder relationships.
• Solving problems of moderate complexity.
• Extensive experience dealing with a range of moderately complex issues and participating in the design or developing solutions or resolving issues.
• High level customer complaints or risk compliance background.

JOIN US!

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired, and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

Your customer will come to know you as a strategic contributor given the deep knowledge you have of them, their industry, who they compete with, who their customers are and so on. In turn this allows you to add additional value by providing perspectives the customer may not have. Given your contribution, over time we expect that you will be invited to help your customer define their challenges or opportunities and possible future options, giving them a definitive advantage over their competition. Some of these technologies will include professional services, digital platforms, Cloud services, core carriage and more.

As a Customer Service Consultant - Digital you are a key member of the digital messaging team. You use your excellent knowledge of Telstra’s products, services and processes to create a great customer service and support experience via our messaging, SMS, email and voice channels.  You provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries, recording orders and provisioning related to a range of products and services.

You'll bring the purpose of your role to life by delivering against the following responsibilities via real-time chat, asynchronous messaging and phone calls:

• Provide all type of customer support (sales, faults, simplex complaints and service), where applicable, across all retail customers, across all channels.
• Accurately and efficiently process customer requests and inquiries (faults, simplex complaints and service) in alignment with guidance tools, scripts, service standards and targets.
• Resolve customer issues by assisting customers to understand, use and troubleshoot issues relating to our products and services via messaging, SMS, email and voice calls as needed/required.
• Resolve routine to complex customer enquiries involving billing, account management, sales/modify/move orders, simple fault management and complaints follow up using prescribed job aids found in My Knowledge, Messaging Predetermined content, CRM data and internal process flows.
• Use your knowledge of Telstra processes to effectively handover customer enquiries/issues to the appropriate area when necessary.
• Assess needs and promote and sell Telstra products/services as a-part of recommending alternative products or services to resolve an issue or in alignment with agreed cross selling and upselling processes and targets.
• Meet prescribed customer service and messaging standards and performance objectives by following documented processes captured in work instructions/forums to solve the issue.
• Work effectively across diverse cultures by demonstrating awareness and adapting flexibly across interactions with our culturally diverse team members and customers.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!