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Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.

You'll be part of the team who are working with world-leading technology and change the way Telstra uses Data and Artificial Intelligence (D&AI).

The role with us

The Executive Assistant provides executive level administrative support to the CDAIO COE Lead in delivering business requirements whilst ensuring an efficient and responsive operating rhythm.

Key Responsibilities:

• Proactively establish and manage a smooth and efficient operating rhythm, including meetings, diary management and occasionally local and international travel itineraries.
• Assist with prioritising work initiatives using judgement to filter urgent and important activities including time for strategic thinking, reading, and managing daily operations.
• Ensure the COE Lead is fully briefed and prepared on all issues that are/ need to be brought to their attention including customer risk, legal, financial, and reputational issues. Use business knowledge and judgement to proactively manage complex confidential and sensitive issues.
• Provide executive administrative and office management support to the COE Lead, creating open, accessible environment with efficient, proactive issue resolution.
• Demonstrate leadership qualities and effectively time manage the Executive allowing them to focus on bigger aspects of the leadership.
• Demonstrate strong working relationships with internal and external stakeholders.
• Provide high level of support to the CDAIO Leadership Team.
• Monitor and prioritise incoming correspondence, drafting and preparing responses whilst managing complex, confidential, and sensitive information.
• Perform other reasonable and relevant activities as required from time to time to meet operational requirements.
• HSE Responsibility: Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation.

About you

To be successful in the role, you'll bring skills and experience in:

 Essential

• 5-10 years’ experience supporting Senior Executives in a large complex organisation
• Excellent interpersonal skills, written and verbal communication skills
• Extensive organisational and time management skills with experience in multi-tasking, managing competing priorities, maintaining attention to detail and meeting deadlines
• Ability to coordinate complex events accounting for varying locations, time-zones, and availability
• Advance knowledge and use of Microsoft Office and basic knowledge of Jira

High Desirable

• Tertiary studies in business administration.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Customer Service & Sales Consultant – Expressions of Interest

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

About the Role

Are you an experienced Customer Service & Sales professional, who thrives working in a fast-paced and rewarding environment? If yes, then this role is for you!
 

Duties

• Provide quality customer service to all customers
• Maximise sales by providing latest product and service information to our customers.
• Achieve sales and performance targets
• Ensure store presentation is in line with retail shop standards

Skills and experience

• Experience in a customer facing role
• Proven record of delivering great customer experiences
• Ability to solve complex problems
• Effective communication skills
• The ability to speak fluently in another language is highly advantageous!

Benefits

• Variety of flexible working arrangements available including casual, part time or full-time positions dependent on your needs
• Fantastic career growth prospects
• Ongoing Product Training & Development
• In Store Mentor and Support
• Highly rewarding sales environment
• Corporate discounts and benefits

How to apply

Click APPLY to submit your application, detailing which location you would like to apply for.
Within 3 hours you will receive a Video Interview and Assessment email from our partner, HireVue.

We must receive your completed Hirevue assessment before we can progress your application to the next stage, so please complete this as soon as possible.

Additional Note:

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

The Team - Global Business Services (GBS)

Our GBS team enables Telstra to achieve a radically simplified business model, bringing together back-of-house services with high-volume service operations that were previously delivered separately throughout the company.

Our focus is to deliver great experiences, to simplify and innovate, and drive profitability across our business.

The role with us,

As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.

Responsibilities:

This is how you'll bring the purpose of your role to life,

• Use domain knowledge and analytical thinking to provide support in investigation of customer reported incidents.
• Operate within standard practices and procedure, with support / direction from more experienced team members / leaders to achieve team / project / mission and / or individual outcomes.
• Understand the system architecture deployed and Integrated with multiple provider and customer.
• Co-ordinate and Control networks changes to new networks and solutions seamlessly, with minimal impact to the customer.
• Co-ordinate will all stakeholders to troubleshoot and resolve customer issue technically within provided SLA.

To be successful in the role, you have

• 3+ years experience in telecom or networking customer support handling issue over Level 2
• CCNA certification is mandatory and CCNP certified will be added advantage.
• On site working experience handling network integration work.
• Handled any sort of transmission network (Fiber Optics, wireless, SAT, ect)
• Qualification in Engineering or related Technical degree
• Have basic knowledge on SD-WAN network.

Skills:

Implementing and troubleshooting networks and solutions

Able to adapt transitioning to new networks and solutions

Negotiate and able to work with all Resolver group for customer network issues.

Able to read and understand standard network topology/planning document. 

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.

In the Communications team at Telstra, the Campaigns & Projects team works across the business to design, develop and execute smart and creative communications campaigns for internal and external audiences.   

The opportunity with us

We are seeking a Senior Communications Manager on a 9 months fixed term contract.

The Senior Communications Manager will develop and implement strategic and creative communications programs that are aligned to Telstra’s strategy and the Communications Game Plan.

They will have experience in running integrated communications campaigns and driving strategic communications initiatives, and will understand and advise on what makes content newsworthy, and shareable.

They will deliver internal and external campaigns and manage challenging issues that contribute to business outcomes while protecting the company’s reputation.

Role Responsibilities

This is how you'll bring the purpose of your role to life:

• Plan, coordinate and deliver integrated and creative communications campaigns across multiple channels and audiences.
• Engage directly with business partners on their most important and challenging business issues and drive their innovation, growth and transformation agendas.
• Provide insight, innovation and thought leadership to stakeholders.
• Solve complex problems and lead streams of work and multi-disciplinary teams of Specialists to deliver against objectives.
• Work closely with PR, influencer and social agencies to deliver creative and impactful campaigns and content.
• Lead the development of creative campaign ideas and execution in collaboration with media, content and channels.
• Use data, insights, agencies and internal talent to develop creative ideas that flex through earned and owned channels.
• Align and integrate activity and messaging with marketing to drive commercial outcomes.
• Be acutely aware of risk management and managing risks associated with activities.
• Effectively manage agency support and campaign budget.

To be successful in this role you will need:

• 7+ years’ experience in in a similar role with a large complex organisation or agency background
• Experience executing internal and external communication campaigns
• Stakeholder management experience in complex environments
• Excellent communication skills and exception writing skills
• Initiative, drive and the ability to deliver effectively in ambiguous situations
• Previous experience in managing multiple priorities and delivering quality commitments on time

Critical Skills

• Communication
• Content development
• Strategy delivery
• Issues management
• Analyse data
• Business partnering
• Campaign management
• Channel management

Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

Our TC&P team

The Transformation, Communications & People function leads the development of Telstra’s Transformation roadmap and orchestrates the delivery of our key priorities, manages all internal and external Communications, and develops and implements our People strategies. 

This role is part of our lean team in the Reward Centre of Expertise, which develops and implements our reward strategy through remuneration, incentives, benefits, and recognition programs.

The role with us

As an HR Advisor, you provide support to the organisation’s leaders and employees (which may include subsidiary and related companies) in a specialist area of HR in Global Case Management (GCM). You support a high-performance culture by working closely with the business in supporting HR and people related matters at both a tactical and strategic level. Your knowledge of HR policies, processes and employment obligations means you are an integral contributor to the delivery of people processes and initiatives that support our business objectives.

Responsibilities:

This is how you'll bring the purpose of your role to life - Working in a specialised team or Centre of Expertise (CoE), you will provide subject matter expertise in the management of a range of employment matters, or delivery of employment related projects. Depending on the specialisation, these may include:

• Provide advice to people leaders to support management of employee issues, including conduct management, workplace investigations, performance management, employee health and absence issues; and discrimination, bullying and harassment, matters.

• Manage high risk and complex employee matters including: Whistleblower investigations, internal dispute resolution and redundancy appeals.

• Advise on HR issues with deep understanding and knowledge HR policies and procedures legislation.

• Represent the organisation in external matters at the Fair Work Commission and tribunals.

• Participate in cross company HR/people related projects.

• Maintain effective consultative working relationships with key internal and external stakeholders  including but not limited to union representatives, industry associations and government representatives.

To be successful in the role you are someone with:

• 3+ years experience in Human Resources case management (or other HR related role) at a global organisation.
• Experience coaching and guiding managers and leadership teams in handling complex employee matters.
• Excellent communication and stake holder management skills.
• Tertiary degree in Human Resources is desirable

Key Skills:

Redundancy policies/processes

Employment/Industrial Relations

Problem Solving

Performance Management

Human Resource Management

Writing Effectively

Decision Making

Data Insights

Data Analysis

Stakeholder Management

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint – which for you, that means incredible work opportunities and experiences to develop and grow your career.

Our TC&P team

The Transformation, Communications & People function leads the development of Telstra’s Transformation roadmap and orchestrates the delivery of our key priorities, manages all internal and external Communications, and develops and implements our People strategies. 

This role is part of our lean team in the Reward Centre of Expertise, which develops and implements our reward strategy through remuneration, incentives, benefits, and recognition programs.

The role with us

As an HR Advisor, you provide support to the organisation’s leaders and employees (which may include subsidiary and related companies) in a specialist area of HR in Global Case Management (GCM). You support a high-performance culture by working closely with the business in supporting HR and people related matters at both a tactical and strategic level. Your knowledge of HR policies, processes and employment obligations means you are an integral contributor to the delivery of people processes and initiatives that support our business objectives.

Please note that this role is on a fixed term contract of 9 months.

Responsibilities:

This is how you'll bring the purpose of your role to life - Working in a specialised team or Centre of Expertise (CoE), you will provide subject matter expertise in the management of a range of employment matters, or delivery of employment related projects. Depending on the specialisation, these may include:

• Provide advice to people leaders to support management of employee issues, including conduct management, workplace investigations, performance management, employee health and absence issues; and discrimination, bullying and harassment, matters.

• Manage high risk and complex employee matters including: Whistleblower investigations, internal dispute resolution and redundancy appeals.

• Advise on HR issues with deep understanding and knowledge HR policies and procedures legislation.

• Represent the organisation in external matters at the Fair Work Commission and tribunals.

• Participate in cross company HR/people related projects.

• Maintain effective consultative working relationships with key internal and external stakeholders  including but not limited to union representatives, industry associations and government representatives.

To be successful in the role you are someone with:

• 3+ years experience in Human Resources case management (or other HR related role) at a global organisation.
• Experience coaching and guiding managers and leadership teams in handling complex employee matters.
• Excellent communication and stake holder management skills.
• Tertiary degree in Human Resources is desirable

Key Skills:

Redundancy policies/processes

Employment/Industrial Relations

Problem Solving

Performance Management

Human Resource Management

Writing Effectively

Decision Making

Data Insights

Data Analysis

Stakeholder Management

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re all about helping our customers connect: faster, better, and smarter. And that’s where you come in, to help us realise our vision to create a brilliant, connected future for everyone!

You will never lose sight of one fact: maintaining world-class sales and service is crucial to your success. That’s a philosophy you’ll share with your customers. You’re focussed on creating solutions that have an incredible impact for our customers.

As the Retail Area Manager for the Newcastle-Hunter region, you will be overseeing approximately 8 Telstra Retail Stores. You will supervise with a clear, engaging and aspirational vision for your area and develop strategies that enables multiple stores in your area to achieve performance targets, maximises sales and service opportunities and drive new business.

You will have a valid Australian driver license and access to own car to enable you to visit the retail stores in your portfolio area. It is a full-time permanent role with flexibility in hours and you will need to be available to take adhoc calls on weekends due to the business operations.

Key responsibilities:

Strategic Leadership

• Develop and deliver business plan initiatives to meet and achieve targets for each half of the financial year.
• Manage and monitor growth, sales, expenses, inventory, and results, identify and address any performance gaps, and report on store performance in line with the established reporting cadence
• Manage profitability and contribution against budget at both a store and area level, proactively identifying and addressing any gaps.

Operational

• Monitor and investigate compliance against central operating standards and processes, conduct regular audits, and manage performance to drive consistency and improve operational excellence.
• Drive the effective implementation of the agreed customer sales model along with other Telstra Retail wide change/launch activities.
• Be in control of and resolve complex conduct-related investigations (e.g. bullying and harassment; whistle blower complaints; workers compensation, etc.)
• Maintain a visitation schedule that enables you to spend the majority of your time in stores, focusing on people development, store performance and compliance, and Doing Good Business Responsibly.

Market leadership

• Drive market administration including Out of Lease Line activity, local community engagement, media and marketing, win back and other specific campaign targets
• Support national marketing campaigns at local level, using your understanding of the local market to plan and execute variations (e.g. store design and visual merchandising) that maximise performance.
• Build local relationships and involvement as required to become embedded in local communities and support brand engagement activities.

People Management

• Guide, coach and mentor your Store Managers on innovative, best practice methods to improve sales performance and drive profit while meeting customer needs.
• Promote staff development through training, cross-training, and ongoing career planning, including ongoing sales and product service training to meet business and customer needs.
• Recruit store managers, and support them in undertaking their own recruitment activity, to attract the right talent and maintain the right workforce mix.

Skills and Experience

• Extensive People Leadership Experience in managing retail sales teams for multiple sites
• Strong stakeholder engagement skills
• Ability to filter and prioritize information received from the senior management team and deliver the information to teams clearly
• Strong business planning and business partnering skills
• Demonstrated experience with managing complex matters and delivering effective outcomes
• Strong sense of self awareness and mature resilience skills
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.
• Team orientated with strong interpersonal skills

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle problems in any form, we'd love to hear from you. Apply today!

We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

Being a part of our leadership team as Retail Operations Specialist, you are passionate about operational excellence. You thrive in an environment where customers experience unbeatable service which leads to store profitability. You achieve this by leading operational governance and collaborating with the Store Manager and Assistant Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements.

Some of the specifics:

Location: City Cross Arcade Shop 32, 33 Rundle Mall, Adelaide SA 5000
Full time Permanent Opportunity (Flexible hours)
Store Hours:

• Monday to Thursday 9:00AM-5:30PM
• Friday 9:00AM -9:00PM
• Saturday 8:00AM-5:00PM
• Sunday 11:00AM-5:00PM

Key responsibilities:

• Analyse data and identify trends to provide business intelligence that enables you to pro-actively address risks or leverage new opportunities for the store which increase revenue, reduce costs and drive store profitability through operational excellence
• Liaise with customers on any repairs or warranties needed on products
• Be responsible for the merchandising for the store – making sure posters and any new merchandising campaign materials are ready to go on a weekly/monthly basis
• Identify skill gaps in within the team and provide targeted on-going coaching and development initiatives to improve operational capability and compliance standards for the store
• Provide timely and accurate completion of daily banking and reconciliation processes
• Continue to monitor compliance standards through regular auditing to achieve outstanding operational performance
• Develop strategies to support exceptional compliance standards and highly effective and accurate inventory/stock take management practices to minimise fraud, theft or losses
• Participate in continuous HSE improvement initiatives and role model safe and responsible behaviours to provide a safe workplace, minimise the risk of injury and promote the health, safety and wellbeing of the team
• Apply expert knowledge of in-store IT systems and support the Store Manager and Assistant Store Manager in successfully implementing compliance and process updates
• Be responsible for the development and training of team members in compliance procedures
• Ability to engage with customers in front of house activity such as customer sales and service as needed

What you’ll bring
To do well in joining our retail team, you will be confident, knowledgeable and resilient. You'll also show us your natural enthusiasm for working with people.
 

You'll be receptive to different personalities and use varied approaches in your interactions with people. Success for us is all about happy customers, and that means going above and beyond to meet their needs!

To be successful in the role, you must have:

• Proven ability to diagnose and solve problems or issues using methodical and analytic approaches
• Excellent collaboration skills with virtual teams that are based interstate
• Well established organisational and communication skills are required, a high degree of autonomy is expected
• Experience in bookkeeping or record management and/or data entry skills
• Experience in assisting others to develop through coaching methods
• Quick learner and passion to learn new processes and systems
• Previous experience in a customer service environment

Desirable skills

• Previous experience in managing high value and high-volume inventory holdings
• Experience in leading operational performance of a fast-paced retail environment
• Experience in managing fraud, theft and safety related risk
• Previous experience in the telecommunications industry

Here you’ll build your skills through a holistic approach to development, on-the-job experience, relationships and networks, and formal training.

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and well-being of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.