About the role:
There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine.
Telstra’s Cyber Security Operations team’s mission is to protect the privacy and security of our customers, Telstra and the services we provide, and to play a leading role in shaping the cyber security landscape.
We're working hard to become a world-class technology & service organisation and are looking for an exceptional Cyber Defence Specialist to help us protect the privacy and security of our customers and Telstra.
Our Cyber Defence team is essential in providing an orchestrated and rapid security incident response capability with an oversight of security incident response across wider Telstra and service, extending to our Managed Security Services customers. The Cyber Defence team provides a heightened level of incident communication in real time to senior management, business representatives, stakeholders and technical staff.
In the role of Cyber Defence Specialist, you will provide security incident management, to ensure incidents are driven to resolution whilst maintaining regular & informative communications to stakeholders. You will also provide the expected leadership and urgency to ensure all required resources, escalations and engagements occur in “real time” to resolve the incident or mitigate any risk by any means possible. Your key responsibilities include but not limited to:
What we are looking for:
To be successful in this role, you will have the following experience and qualifications:
In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now!
Benefits and Career Path:
Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
Location: Casuarina Square Shopping Centre 88/247 Trower Rd, Casuarina NT, 0810 Australia
At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.
At Telstra, we’re looking to the future. We’re growing our technology portfolio of world-class solutions and services to offer innovative and future proof technology. In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.
As the Operations Manager, you'll need to:
To be successful in the role, you must have:
Here you’ll build your skills through a holistic approach to development;
on-the-job experience, relationships and networks, and formal training.
If this role sounds like you, then we would love to hear from you to discuss this great opportunity.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex"
Location: Shop 4 6a Yeperenye Shopping Centre 36-38 Hartley Street Alice Springs NT, 0870
World-class organisations are driven by a strong sense of purpose, and our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding new and better ways to serve our customers, clients and community across the globe.
The InfraCo Risk and Compliance team is the second line of defence within the InfraCo risk management framework and operating model. The Risk and Compliance team provide risk management reporting and advisory support and oversight as to how compliance obligations are managed across InfraCo.
The key accountabilities you will have in this role include:
Monitor and Review:
To be successful in this role, you will have the following qualifications:
We’re driving new ways of working and giving you more choice in how and where you work because we know it’s not where you are but what you do that counts
At Telstra, we believe that our success is based on our people achieving – or even exceeding – their career goals each and every day. That is why, we make sure that we are with them every step of the way by supporting them and providing personal & professional development programs… but from there, we let our people navigate on how they would want their career journeys to progress.
If you are someone ready to learn new and exciting things and is up for a challenging work, then it’s high time you join our team!
At Telstra Enterprise, everything we do is centred on creating better ways to empower our Businesses and Government customers to thrive in a connected world. We are passionate about helping our customers to create transformative innovation throughout their businesses, by optimising IT, securing their businesses, liberating their workforce and reach across national and extending their reach across national and international boundaries.
The Channel Experience group optimises the operation of our frontline sales and service channels through a new operating model to address support, queries and resolution across sales and delivery teams at scale and pace. By triaging every query Channel Experience enables continue improvement, by driving digital adoption and enabling an efficient workforce. As this single source of truth Channel Experience provides insights & governance to enable Telstra Enterprise to better understand the health of the business. Striving for a consistent and efficient way in how we serve our channels, we will enable improvement for our employee experiences as they serve their customers.
These roles are needed to provide ongoing support for the TE (Telstra Enterprise) Business Improvement team. The roles will be responsible for the generation and maintenance of TE processes within Signavo and will work with various stakeholders on projects within TE.
The Business Analysts role collaborates with peers and business SMEs and serves as a consultant to design, improve and deploy systematic end to end business processes across Telstra Enterprise. Through an agile approach existing systemic issues will be prioritised to enable end to end improvements in business processes and best practices. To enable efficiency and value to Telstra Enterprise Sales and Delivery teams.
Specific deliverables include:
To be successful in the role, you will ideally bring the following:
It is expected that the successful candidate will have proven experience in process mapping.
If you are ready to step in a new direction, don't miss this opportunity!
Connect with Telstra
Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.
About the role
Working at our Pacific Fair store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.
Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.
Some of the specifics
It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!
A bit about you
To be considered for the job, we'll be looking for you to show us:
If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!
Who we are:
As the leading telecommunications and information services company, we offer a full range of services and compete in all telecommunications markets throughout the country. Adding to Telstra’s portfolio of Australian organisations, Defence has signed a $1.1 billion agreement with Telstra for the provision of telecommunications services. This agreement will enable Defence to transform its communications technology and it represents the largest customer undertaking in Telstra’s history.
Telstra’s aim is to deliver technology that can become the backbone of Australian Defence and will support military operations for the next decade and beyond. We are seeking the most talented people to transform the Defence communication network and take it into another dimension.
About the role:
As the Technical Network Operator, you will be part of a busy team to fulfil and resolve requests raised by Defence customers by answering all inbound calls, action all incidents, service requests and change tickets. You will demonstrate ownership or customer enquiries, be focused on achieving excellent outcomes, and have the customer at the centre of all decisions.
Some of your responsibilities will include, but are not limited to:
Respond to, log and categorise interactions from customers using a Service Management tools (DSMS & SM9);
Jeopardy management: coordinate incident resolution through to completion and monitor the status and progress toward resolution of all open incidents;
Escalate calls/requests to appropriate L2/3 resolver groups as required;
Co-ordinate with other Telstra work areas and 3rd party suppliers to meet customer requirements;
Maintain and manage all records for devices within the asset management system (TAMIT), and arranging new handsets, licences and the secure destruction of old devices.
So, what are we looking for?
The right person for this role will have proven experience in providing first level IT Service Desk support and hold a relevant ICT qualification or certification. You will thrive on working in a team and have a natural customer-centric approach and sense of urgency to deliver positive results.
Please note: Candidates must be Australian Citizens and have current NV1 clearance as a minimum to be considered, with the ability to obtain and maintain NV 2 clearance.
Benefits and career path:
Working for the most successful Telco Company in Australia brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, plenty of scope for learning and career development, substantial discounts on a range of Telstra products, financial benefits, discounts on various retail, and health and fitness and entertainment areas. Check out our website for more information and testimonials from our Employees.
If this role fits with your career goals and experience, click apply now!
In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we’re transforming to become the telco of the future – to lead the market with the best solutions that we know our customers expect no matter where they are in the world. We understand by having diversity of thought comes diversity of thought comes diversity of innovation. We understand by fostering an inclusive environment, our people thrive.
Being part of Networks and IT means you will be part of team that focuses on extending our network superiority to enable the continued execution of our digital strategy. You will be working with world-leading technology and change the way we do IT to ensure business needs drive priorities and accelerate the delivery of our digitisation programme. You will be working with a team of professionals to ensure the delivery of self-serve automation capability across the Cloud, Media, and Digital Applications and the wider Incident Management Operations business.
As a Technical Expert you will be supporting the delivery of self-serve automation capabilities across the business, onboarding and supporting users, identifying improvement opportunities, delivering requirements to developers, supporting rollout, and measuring progress / success.
This will include:
To be successful in this role, you must:
If you’re excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!
Working within our Consumer & Small Business (C&SB) unit, our Marketing team runs our traditional and digital marketing campaigns across brand and product awareness. This group is responsible for all things Telstra - from brand positioning, new products, and advertising to sponsorship, pricing and innovation. Obviously, career variety is something you’ll never have to worry about when you work here.
We are currently recruiting for a hands-on designer who will be charged with completing primarily off-line design projects under the supervision of the Integrated Design Lead. In this position, you will be responsible for the overall aesthetic quality of projects briefed, working across print based marketing campaigns and other channels. From initial work hand off at concept and idea stages, through to help and advice in the production and development of ideas, you will always be proactive and eager about making the work the best it can be.
As a Designer, you will:
Key Skills & Experience:
It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex