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Digital Support Consultant
Permanent Full Time, Flexible
SA: Adelaide CBD
Permanent Full Time, Flexible
SA: Adelaide CBD
17 December 2018
Closing in: 6 days time
Opened 10 December 2018
As a Digital Support Consultant you will provide customer service support for the AFL/NRL sporting apps in Telstra’s CrowdSupport community

Digital Support Consultant

  • Job Number: 10075555-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: SA: Adelaide CBD
  • Opening date: 10/12/2018 03:00 AM AEST
  • Closing date: 17/12/2018 01:25 PM AEST
  • Applications close in: 6 days time

The digital revolution is an exciting transformation story. The digital world we live in is transforming how we connect, consume and live. Telstra is part of that transformation, and over the last four years, we’ve created digital sales and service channels that allow customers to interact with us when they want, reducing costs for the business and bringing benefits to customers.

About the Role

As a Digital Support Consultant you will provide customer service support for the AFL/NRL sporting apps in Telstra’s CrowdSupport community using the Lithium Social web platform, as well as through other online channels, whilst providing day-to-day business support to the24x7 Customer Care Team across a number of areas in Telstra and it’s diverse range of business activities and initiatives.

You will need to utilise your customer service experience and problem-solving skills to provide solutions to a diverse range of customer queries in a timely manner. You will work closely with the Telstra Digital sales and service teams as well as product and media teams to understand their objectives and drive initiatives that deliver the best outcomes for the customer.

You will be responsible for:

  • Service customer enquiries end to end with varying degrees of complexity via online channels
  • Deliver customer resolutions within set SLA’s to achieve KPIs
  • Contribute to the success of Telstra's Social media support assets
  • Ensure the strategies of the 24x7 Digital Customer Care team are correctly implemented
  • Develop and maintain relationships with product leads
  • Analyse site traffic and metrics and send regular reports to stakeholders
  • Coordinate with the platform vendor on software upgrades and bug fixes
  • Update and create content to ensure customers have access to most relevant information
  • Developing owned content to increase engagement of Apps within CrowdSupport
  • Responsible for reporting of Digital Customer Care activities across the business – working with the Crowd, Help & Support Lead to design objectives and KPIs for the team.
  • Build trusted relationships with members of your community

What You’ll Bring

To be successful in this role, you will have:

  • Previous experience in a busy customer focused environment with the ability to work to tight deadlines and juggle multiple project and stakeholders.
  • Strong written and verbal communication skills
  • Experience in investigating customer issues with internal business units and general administration tasks
  • The ability to comprehend technical process and be able to articulate and communicate with a non-technical audience
  • Excellent time management skills and your ability to work in a fast paced environment
  • Advanced knowledge of social media platforms including Facebook, Twitter, Instagram, Google+, Lithium Technologies, NRL, AFL, My Football Live, Netball  Apps, community forums, CrowdSupport
  • Digital Savvy
  • Problem Solving Skills 
  • Teamwork

Next Steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10075555-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: SA: Adelaide CBD
  • Opening date: 10/12/2018 03:00 AM AEST
  • Closing date: 17/12/2018 01:25 PM AEST
  • Applications close in: 6 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Unified Communications (UC) Infrastructure Specialist - Fixed Term Full Time - 12 Months
Fixed Term Full Time, Flexible
SA: Adelaide CBD, WA: Perth CBD, NT: Darwin CBD or NSW: Sydney CBD
Fixed Term Full Time, Flexible
SA: Adelaide CBD, WA: Perth CBD, NT: Darwin CBD or NSW: Sydney CBD
24 December 2018
Closing in: 13 days time
Opened 10 December 2018
The Unified Communications (UC) Infrastructure Specialist will be required to ensure the build and integrity of the UC components of JP2047 Infrastructure Management system throughout the delivery phase.

Unified Communications (UC) Infrastructure Specialist - Fixed Term Full Time - 12 Months

  • Job Number: 10075014-001
  • Employment Type: Fixed Term Full Time, Flexible
  • Location: SA: Adelaide CBD, WA: Perth CBD, NT: Darwin CBD or NSW: Sydney CBD
  • Opening date: 10/12/2018 02:00 AM AEST
  • Closing date: 24/12/2018 12:55 PM AEST
  • Applications close in: 13 days time

Who We Are:

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

Our Vision:

Adding to Telstra's portfolio of well-known Australian organisations, Defence has signed a $1.1 billion agreement with Telstra for the provision of telecommunications services.

The agreement will enable Defence to transform its communications technology including better integrating fixed telecommunications with satellite and tactical networks.

Telstra's aim is to deliver technology that can become the backbone of Australian Defence for the next decade and beyond. The agreement represents the largest customer undertaking in Telstra's history and will support military operations at home and abroad.

We are seeking the most talented people to transform the Defence communication network and take it into another dimension.

The Role:

The UC Infrastructure Specialist has overall responsibility for the delivery into Operations of UC Infrastructure Management related activities on the project. They are responsible to the Facilities-ICT Operations Manager & the UC Project Manager for:

  • Assisting in development of the End-to-End UC design and construct of  UC Infrastructure Management platform implementation
  • Defining and communicating the UC Infrastructure Management framework to Defence, the JP2047 program and subcontractors/vendors;
  • Integration of Telstra Operations process with Defence expectations and reporting requirements
  • Audit of both extant and newly deployed unified infrastructure throughout the deployment of the JP2047 Infrastructure management platform
  • Reporting status and progress to the Facilities-ICT Operations Manager & the UC Project Manager
  • Configuration Item definition and management;
  • Supply of input into the  Functional and Physical Configuration Audit program; and
  • Other Activities as assigned by Facilities-ICT Operations Manager & the UC Project Manager.

The UC Infrastructure Specialist will have:

  • Telecommunications Infrastructure design and build- internal and external plant;
  • Defence telecommunications network design and build (DVN, DRN, DSN);
  • Defence CMDB experience;
  • Experience in Infrastructure Management and Enterprise-scale Network Deployment;
  • 7 + years of experience in Networks/Telecommunications related field;
  • Experience in analysing, designing, developing, testing, deploying and maintaining large, complex Telecommunications or Media Communications Solutions.
  • A team player and natural communicator, who will easily integrate with the existing teams and pass back relevant observations.

Candidates must hold a current clearance to be considered. This role will require you to hold and maintain an Australian Government NV1 security clearance.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10075014-001
  • Employment Type: Fixed Term Full Time, Flexible
  • Location: SA: Adelaide CBD, WA: Perth CBD, NT: Darwin CBD or NSW: Sydney CBD
  • Opening date: 10/12/2018 02:00 AM AEST
  • Closing date: 24/12/2018 12:55 PM AEST
  • Applications close in: 13 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Casual Customer Service and Sales Advisor - DONCASTER
Casual, Flexible
VIC: Melbourne - Suburbs
Casual, Flexible
VIC: Melbourne - Suburbs
18 December 2018
Closing in: 7 days time
Opened 09 December 2018
We’re looking for brilliant individuals, with a passion for delivering great customer service, to join our fun, dedicated retail team.

Casual Customer Service and Sales Advisor - DONCASTER

  • Job Number: 10075119-001
  • Employment Type: Casual, Flexible
  • Location: VIC: Melbourne - Suburbs
  • Opening date: 09/12/2018 01:00 PM AEST
  • Closing date: 18/12/2018 12:55 PM AEST
  • Applications close in: 7 days time

Connect with Telstra

At Telstra, our customers at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here at our Telstra Doncaster store.

Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and positive attitude to make every customer feel like they’re a VIP.

And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Some of the specifics

  • Telstra Store in Hobart: Shop G059 Westfield Doncaster 619 Doncaster Rd, Vic 3108
  • Casual positions available!
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday - Friday 9am - 9pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 5.00pm

Who we look for

To do well in a retail career with our team, you will be confident, knowledgeable and resilient. You’ll also show us your natural enthusiasm for working with people. To be considered for the job, you’ll ideally have:

  • Demonstrated interpersonal and communicative skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction;
  • Previous experience in a dynamic sales environment is ideal
  • An interest in tech products is a bonus – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!
  • Plus, an ability to speak Mandarin or any language other than English to liaise with our local customers is an added bonus.

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10075119-001
  • Employment Type: Casual, Flexible
  • Location: VIC: Melbourne - Suburbs
  • Opening date: 09/12/2018 01:00 PM AEST
  • Closing date: 18/12/2018 12:55 PM AEST
  • Applications close in: 7 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Commercial-Senior Specialist
Permanent Full Time, Flexible
VIC: Melbourne - CBD, NSW: Sydney CBD, QLD: Brisbane CBD or SA: Adelaide CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD, NSW: Sydney CBD, QLD: Brisbane CBD or SA: Adelaide CBD
17 December 2018
Closing in: 6 days time
Opened 06 December 2018
An exciting opportunity exists for a Commercial Senior Specialist to join Telstra in a permanent capacity.

Commercial-Senior Specialist

  • Job Number: 10075210-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD, NSW: Sydney CBD, QLD: Brisbane CBD or SA: Adelaide CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 17/12/2018 12:55 PM AEST
  • Applications close in: 6 days time

ABOUT THE ROLE

An exciting opportunity exists for a Commercial Senior Specialist to join Telstra in a permanent capacity.

This role contributes to the key pillars of our business strategy including driving value from the core, customer experience and transformation, and bringing to life what it means to be a world class technology company.

This role is critical to enabling Telstra to create a new standard in customer experience. Critical to success in this role is your strong commercial acumen and ability to work effectively within cross functional teams to drive the end to end delivery of initiatives designed to increase value for customers and Telstra.

SOME OF THE SPECIFICS AND KEY ACCOUNTABILITIES

  • Drive the development business plans and ensure alignment across the team and key stakeholders
  • Analyse new and emerging trends and evaluate their impact on needs into the future
  • Recommend step improvements in own area and between areas, including awareness of best practice
  • Leverage customer and market analysis to provide commercial recommendations to improve customer experience, increase market share and improve financial performance. This includes providing intelligence on market and industry trends, global telecommunications developments, competitor moves and market share impacts
  • Deliver commercial modelling to enable the assessment of key business initiatives
  • Develop and deliver weekly, monthly, quarterly shared metrics (e.g. services, margin) across the team to drive collective success of the Consumer and Small Business segments
  • Partner with other teams to develop the overarching 1-3 year strategy and roadmap
  • Prepare presentations and business communications for all executive levels, including the Board and senior leaders
  • Act as an engagement lead into key supporting parts of the business to achieve priorities (reporting, finance, analytics), and as an engagement point for analysis of business opportunities (e.g. external consultants)
  • Actively participate in small cross functional teams with rapid iteration, testing and deployment of new initiatives at scale

WHAT YOU'LL BRING

  • Experience in building and maintaining senior stakeholder relationships is essential
  • Extensive experience in providing commercial advice and recommendations to support the delivery of initiatives is beneficial
  • Extensive professional experience in independently developing and delivering high quality executive level written communications
  • Tertiary degree or experience in broad application of strategy or planning principles, or commercial expertise is highly desirable
  • Demonstrated strategy, business planning or management consulting experience

If you’re looking for a role where you can contribute to Telstra’s strategy and see the impact you’re making.  This role is an opportunity to make a difference and be part of a fast paced team working across the business, this could be the role for you?

So what are you waiting for? It’s time to connect to a future created by you.  

Please click here for more information:

Download File Senior Commercial Specialist - Success Profile.pdf

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10075210-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD, NSW: Sydney CBD, QLD: Brisbane CBD or SA: Adelaide CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 17/12/2018 12:55 PM AEST
  • Applications close in: 6 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
AVI Control Room Programmer
Permanent Full Time, Flexible
NSW: Sydney CBD
Permanent Full Time, Flexible
NSW: Sydney CBD
16 December 2018
Closing in: 5 days time
Opened 06 December 2018
Looking for experienced AVI Control Room Programmers to join our growing team!

AVI Control Room Programmer

  • Job Number: 10075237-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: NSW: Sydney CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 16/12/2018 12:55 PM AEST
  • Applications close in: 5 days time

Connect with Telstra 

With Telstra you can be part of the biggest changes in Australian corporate history.  Some of the best minds in the industry work here.  You'll work on a scale you can't get elsewhere.  Be exposed to new challenges, systems, leading edge technology and methodologies. But most importantly, our work has an impact on the community and people's lives.

The role

We are looking for a talented AVI Control Room Programmer to complement our engineering team in the delivery of world-class collaboration and workspace technology solutions to our clients.

Partnering with multiple parties, including customers, vendors and internal stakeholders the role is strategically aligned to delivering quality customer projects and technology solutions supporting our Corporate, Government and Mid-Market Portfolios, by driving value from technology. You will contribute to technology solutions at a project deliverable level, and continual feedback into the pre-sales process to ensure ongoing improvement.

Furthermore, you will also be strategically aligned to deliver capability fundamental to Global Services in particular the global expansion of Global Services and Telstra’s growth strategy.

Some of the specifics

  • Sydney CBD
  • Permanent Full-Time

Your key accountabilities

  • Responsible for designing, writing, commissioning and testing software for complex or large scale audio visual integrations.
  • Provision of presales support in the design and costing of complex audio-visual control solutions.
  • Preparation of User Experience specifications, Reference Guides or other documentation.
  • Contribute to Control System product development.
  • Contribute to the successful delivery, implementation to time, cost and quality of customer technology solutions
  • Ensure third party suppliers are held accountable for quality of delivery at a technical and quality level back to Telstra and its customers
  • Ensure that all project delivery inputs are accurately reflected in the systems, tools and processes used as part of project delivery
  • Understand and contribute to the financial control and reporting on technology solutions and projects
  • Work with key stakeholders to develop/amend processes for improved operations and technology solutions.
  • Establish and maintain effective working relationships with customers, peer groups, and key internal stakeholders
  • Impart developed technical knowledge and project experiences to helpdesk support and operational users
  • Overall, the role requires a good level of business acumen and extensive knowledge of emerging technology solutions to offer leading edge customer offerings.

A bit about you

  • Advanced AVI Room Automation (e.g. AMX/Crestron/Python/HTML) programming skills including control of Video Conferencing endpoints and infrastructure, audio and video switching, distribution and processing
  • Domain Expert in Audio Visual Integration solutions – mandatory
  • Tertiary qualification - Computer Science or Electrical Engineering
  • You must be Australian Citizen to be considered this role will require you to hold and maintain or willing to apply for an Australian Government baseline/NV1/NV2 security clearance.
  • Proven ability to directly manage and guide others
  • Demonstrated experience in a Professional Services environment
  • Strong understanding of the financial drivers of projects and the delivery of projects to budget
  • Ability to learn and work within internal data base systems. 
  • Highly skilled in Word, Excel, PowerPoint, Visio, CAD
  • Strong communication, interpersonal and relationship skills
  • Demonstrated ability to perform in high-pressure deadline critical situations
  • Excellent communication, presentation, and negotiation skills
  • Proven ability to manage difficult stakeholders and conflicting demands
  • Successful track record working within a project team to a successful customer outcome

It's no secret we will expect a lot from you. But like any good relationship, we give a lot back.  What you'll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with, who'll support your development and with whom you'll achieve great things.

The benefits

If you’ve ever considered a career with Telstra, there’s no better time to take the first step. We’re an iconic Australian company with a rich heritage that been built for rover 100 years. As one of Australia’s top employers, we’ve got you covered with exceptional benefits. These include outstanding flexibility options, fantastic growth opportunities in over 20+ countries and an impressive suite of corporate discounts to suit everyone! 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

 

Apply Now
  • Job Number: 10075237-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: NSW: Sydney CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 16/12/2018 12:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Technical Solutions-Senior Specialist
Permanent Full Time
VIC: Melbourne - CBD
Permanent Full Time
VIC: Melbourne - CBD
16 December 2018
Closing in: 5 days time
Opened 06 December 2018
NaaS (Network as a Service) team are looking for a Technical Solutions-Senior Specialist to join their dynamic team. NaaS is a platform that serves as the foundation for an ecosystem that enable exposure of network services through reusable APIs using...

Technical Solutions-Senior Specialist

  • Job Number: 10074547-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 16/12/2018 12:55 PM AEST
  • Applications close in: 5 days time

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation.

NaaS (Network as a Service) team are looking for a Platform Manager to join their dynamic team. NaaS is a platform that serves as the foundation for an ecosystem that enable exposure of network services through reusable APIs using one language. As such, NaaS is fundamental to Telstra’s T22 programme and to the Digitisation of the whole organisation.

This role is responsible to manage the delivery & operation of NaaS platforms and help NaaS customers to on-board that vision.

Your Key responsibilities include the following, but not limited to: 

  • Connect network domains to NaaS while achieving high satisfaction
  • Connect IT systems/Consumers to NaaS while achieving high satisfaction
  • Deliver an Infrastructure and Network solution in line with business requirements
  • Perform and recognise patterns in operational data to initiate incremental improvements and solutions to existing processes, products and systems in own area
  • Provide quality advice based on relevant technical knowledge
  • Lead planned and unplanned deployments to Production, including risk assessment, identify and achieve agreement with stakeholders, apply for operations approval, schedule and lead deployment activity
  • Provide an end-to-end infrastructure & networking overview and ownership for a technology solution
  • Translate complex domain and solution architectures into platform specific requirements and designs. Translate and/or map business requirements to selected system capabilities. Maintain traceability between business requirements and system design (whether prepared internally or externally).
  • Deliver quality end-to-end systems that meet the needs of NaaS (e.g. operational requirements, cost and schedule constraints, performance requirements, training needs, support)
  • Work with delivery partners to integrate multiple technologies, platforms and business processes to ensure the delivery of the end-to-end solution.
  • Support NaaS needs with any architecture and operations activity (i.e. ORC, SAD, Security, etc.)

What you’ll bring 

  • Ideally you will have Tertiary degree in Telecommunications or IT, or equivalent.
  • Minimum 5+ year’s relevant experience post degree, managing enterprise platforms or services
  • Expertise in customer satisfaction and management of expectations.
  • Understanding of operation processes of change requests and deployments.
  • Understanding of backup & restore in a HA environment.
  • Understanding of security and accessibility implications.

Highly desirable

  • Understanding of VMWare, OpenStack and AWS
  • Understanding of Cloud architecture and best practices
  • Servers and Network administration

If you're looking to take the next step in your career, then please connect with what you love and apply today! 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. This role can be performed from multiple locations across Australia. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10074547-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 16/12/2018 12:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Commercial Analyst - Footprint
Permanent Full Time, Flexible
VIC: Melbourne - CBD, NSW: Sydney CBD or QLD: Brisbane CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD, NSW: Sydney CBD or QLD: Brisbane CBD
16 December 2018
Closing in: 5 days time
Opened 06 December 2018
We are seeking an experienced Commercial Analyst - Footprint to join the Channel Commercials & Footprint team!

Commercial Analyst - Footprint

  • Job Number: 10071408-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD, NSW: Sydney CBD or QLD: Brisbane CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 16/12/2018 12:55 PM AEST
  • Applications close in: 5 days time

 

The Channel Commercials & Footprint team has a broad remit, including the development of the Retail Footprint strategy for our branded and non-branded partners and stores across CS&B, and the management of a cross functional footprint governance forum to ensure the ongoing optimisation of our physical store network in line with agreed footprint and commercial principles.

The role supports these objectives by building/managing a footprint database and related models that deliver meaningful insights to drive decision making at the footprint governance forum and to shape our footprint strategy ongoing.

Our footprint analyst will work closely with the retail operations and store development teams to inform a prioritised Store Delivery Pipeline for the roll out of our exciting new store format (Future Retail Environment). Additionally the role will provide analysis and insights to support decision making with respect to micro locations and budgets for our branded stores, working with Telstra’s retail property leasing portfolio and JLL partnership.

Purpose:

The primary responsibility of this role is to support the ongoing optimisation of our physical store network. The roll will provide detailed knowledge and understanding of Telstra’s retail footprint, in particular conducting analysis to understand retail market dynamics, demographics and consumer behaviours, and applying this information to identify opportunities for Telstra that contribute towards the ongoing optimisation of our physical store network.

About the role:

In this role you will:

  • Own Telstra’s Footprint database, the single source of truth for Telstra’s network, market/demographic data and competitor information
  • Analyse store performance at a national, catchment and POP level to identify optimisation opportunities and establish viability of the branded portfolio
  • Manage the footprint pipeline which prioritises and tracks progress of all future store build activity
  • Analyse benchmarking to establish store performance opportunities and provide recommendations
  • Prepare for Footprint Governance forums, including but not limited to: aligning stakeholder inputs, collating materials, and providing informed views and analysis to drive business decisions
  • Provide expertise in location intelligence involving geographical layering of data sets that drive meaningful insights and outcomes to Telstra’s footprint
  • Build geographical models and conduct location analytics by utilising GIS tools
  • Day-to-day management and insights of TCW’s accommodation budget for Telstra’s company owned stores
  • Develop strong relationships with key internal and external stakeholders

To be successful in this role, you should have:

Essential:

  • Demonstrated experience in the Commercial, Finance, Retail/Property, or similar field
  • Advanced analytical and modelling skills
  • A commercial mindset that considers business outcomes for both Telstra and our partners
  • Ability to produce consistently accurate data and analysis whilst meeting tight deadlines
  • Ability to communicate/work effectively with senior management and cross functional teams across the commercial, channel development, retail operations and finance teams
  • Strong stakeholder management skills, with the ability to drive time critical decisions and influence outcomes incorporating numerous business
  • A self-starter with energy, tenacity and drive
  • Ideally a strong passion for retail and our partners across CS&B

High Desirable:

  • Tertiary qualification in Commerce, Business, Finance, or related fields
  • GIS software and mapping experience
  • Strategic thinking to assist in executing large strategic programs of work in a changing environment

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It’s time to connect to a future created by you.  

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

 

 

Apply Now
  • Job Number: 10071408-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD, NSW: Sydney CBD or QLD: Brisbane CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 16/12/2018 12:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Technical Expert
Permanent Full Time
NSW: Sydney CBD
Permanent Full Time
NSW: Sydney CBD
16 December 2018
Closing in: 5 days time
Opened 06 December 2018
In an industry that’s constantly changing, Telstra is at the forefront of technology innovation. Firewall Technology team are looking for Technical Expert to join their dynamic team. The role of this team is to manage the security devices of Telstra’s...

Technical Expert

  • Job Number: 10072982-001
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 16/12/2018 12:55 PM AEST
  • Applications close in: 5 days time

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation.

Firewall Technology team are looking for Technical Expert to join their dynamic team. The role of this team is to manage the security devices of Telstra’s tier 1 and 2 clients, management of the devices includes configuration updates, incident resolution, and project implementation.

This role provides high levels of customer service that enhances Telstra’s brand which in turn expands our customer base.

Your Key responsibilities include the following, but not limited to:

  • Test and discover new technologies for customer requirements.
  • Determine current market trends and direction to provide customers with best practices and solutions.
  • Monitor the growth, capacity, usage, availability and security of systems.
  • Manage projects to completion status for all requirements.
  • Implement upgrades and apply patches to technology.
  • Document all relevant facets of technology to customer requirements
  • Maintain and improve relationships with customers to provide excellent service for problem resolution.
  • Follow change policy and procedures for implementation.
  • Conducting upgrades and modifications.
  • Customer liaising of successful/unsuccessful implementation of change.
  • Maintain documentation to reflect changes to technology.
  • Perform high level problem determination and resolution.
  • Adhere to service level agreements within customer requirements.

What you’ll bring

  • Ideally you will have Bachelor’s degree in Computer Science or equivalent.
  • Minimum of 3 years’ experience in analysing, designing, developing, testing, deploying and maintaining a security environment.
  • Strong technical background with practical experience
  • Strong adherence to standards and procedures
  • Strong analytical, organizational and time management skills
  • Excellent communication and stakeholder management skills

Demonstrated experience in -

  • Operating Systems

    • Sun Solaris
    • Windows Server platform
  • Firewall Software: at least two of the following:

    • Juniper SRX
    • Cisco ASA
    • Juniper NetScreen
    • Cisco PIX
    • Checkpoint Firewalls
    • Forescout
  • Understanding of TCP/IP and sub-netting.
  • Eligibility for Security Clearance 

Highly desirable

  • Network Protocols and Topologies
  • Basic Cisco Router Management
  • Linux and Free BSD
  • UNIX Shell Scripting/Coding skills 
  • DNS, DHCP and Proxy Services
  • Palo-Alto firewalls
  • Web Based Applications Infrastructure e.g. IIS, Apache
  • Intrusion Detection Systems.
  • VPN technologies.
  • Network Design
  • Blue Coat
  • Infoblox

If you're looking to take the next step in your career, then please connect with what you love and apply today! 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. This role can be performed from multiple locations across Australia. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10072982-001
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney CBD
  • Opening date: 06/12/2018 01:00 PM AEST
  • Closing date: 16/12/2018 12:55 PM AEST
  • Applications close in: 5 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Senior IT Domain Specialist
Permanent Full Time
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time
VIC: Melbourne - CBD or NSW: Sydney CBD
20 December 2018
Closing in: 9 days time
Opened 05 December 2018
We have 2 exciting opportunities for Senior RPA Developer to join our Global Transformation Enterprise team in either Melbourne or Sydney office.

Senior IT Domain Specialist

  • Job Number: 10072608-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 05/12/2018 01:00 PM AEST
  • Closing date: 20/12/2018 12:55 PM AEST
  • Applications close in: 9 days time

We have 2 exciting opportunities for Senior RPA Developer to join our Global Transformation Enterprise team in either Melbourne or Sydney office.

A little bit about the role and the team

Reporting to the Head of Robotic Process and Automation you will form part that directly supports the Robotic Process Automation (RPA) Centre of Excellence (CoE’s) strategy for robotics and automation to align with the T22 strategy. Integral to Telstra's T22 strategy, we empower the business with industry leading automation tools to deliver productivity gains & to improve customer / employee experience

The team aims at contributing to the delivering of the RPA CoE strategy by providing exceptional customer experience outcomes leveraging robotics and automation, Delivering transformational business outcomes by successfully deploying robotics and automation capability and Ensuring the highest levels of delivery and quality are met in delivering and supporting automation.

As a Senior RPA Developer you will evaluate and deliver robotic automation technology (primarily Blue Prism) to deliver process automation, customer experience and/or business value as part of the RPA CoE. You will build robotics solutions to solve business unit pain-points and enhance customer experience. Improve Customer and Performer experiences by delivering robotics and automation to elevate the role of human intervention to customer value add roles and capabilities, Meet delivery timelines and build quality hurdles as assessed during automation while adhering to the RPA CoE Robotic Operating Model to ensure deliverables and requirements are met.

 Key Responsibilities

  • Deliver a complex or more than one component(s) of an IT solution in line with functional and non-functional business requirements based on expertise across one (or more domains where applicable).
  • Act as a Subject Matter Expert across RPA and other automation domains as required
  • Deliver RPA opportunities through engagement with the key business and project stakeholders
  • Support business stakeholders define to-be process and solution requirements
  • Design, develop, test and maintain robotic solutions
  • Test and refine robotic solutions to increase robustness and process efficiency
  • Understand broader RPA architecture landscape and contribute to design decision making
  • Adhere to the RPA CoE Robotic Operating Model to ensure deliverables and requirements are met
  • Review and provide feedback to relevant technical design and development documentation to ensure the end result will meet the required business outcomes
  • Provide context and technical guidance for process improvements based on Business Unit, Corporate models and industry references.
  • Develop solutions to support new or enhanced business process requirements and/or new product delivery
  • Support end to end business solution design, testing and implementation
  • Support a cross company team at various levels to design and deliver end to end domain outcomes (including but not limited to All Customer Channels, Product, Sales, Customer Connect, Field Delivery, IT and Billing)
  • Deliver technical training and support across the broader business
  • In conjunction with the RPA Design Authorities, develop objects library to be leveraged by RPA Centre of Excellence

In order to hit the ground running we are looking for individuals who can confidently demonstrate the following

  • Hands on experience building and designing RPA solutions using established tools (e.g. BluePrism (Preffered), Automation Anywhere, UiPath  or equivalent software) or broader technical development experience coupled with a strong interest in RPA
  • Experience in BlurPrism is necessary
  • Strong organisational skills, with the ability to work independently as well as in a highly collaborative, team-based environment
  • Experience with agile development principles
  • Passion for learning and working with leading edge technologies
  • Comfortable working with virtual and geographically dispersed teams and experience operating in large, complex project structures
  • Significant experience designing & implementing Blue Prism robotics and automation solutions for large enterprise organisations
  • Familiar with DevOps tools application and automation – Jira, Jenkins, Bamboo, Confluence, Kubernetes, Ansible
  • Capability to interpret business ideas/requirements, develop, test and deploy solutions using agile/scrum and DevOps methodologies
  • Proven work experience in as a computer software engineer or software developer with application mastery of Software Engineering tools, process and techniques
  • Experience with infrastructure automation tools such as Docker, Puppet, Chef or other platforms is a plus
  • Robotic Software Automation design and development
  • Business analysis and Process improvement

Qualifications

  • Blue Prism Developer accreditation
  • Tertiary qualifications in IT, Business, Commerce or Engineering with post-graduate degree preferred (Business / Engineering)
  • Blue Prism Foundation training accreditation >80

It's no secret that we expect a lot from you.  A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger. Come and connect with what you love and apply now!

Benefits and Career Path:

A career at Telstra can lead down many paths. There is a variety of roles to suit all sorts of skills, but you will also have the chance to learn from the best people every day. Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access through our “my rewards” program, options to purchase additional leave, paid parental leave and the list goes on. And in case you haven't heard we're well known in the market for our best in class flexible working practices!

We work flexibly at Telstra. Tell us how this job could be flexible for you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10072608-001
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 05/12/2018 01:00 PM AEST
  • Closing date: 20/12/2018 12:55 PM AEST
  • Applications close in: 9 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Creative & Production Lead
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
Permanent Full Time, Flexible
VIC: Melbourne - CBD or NSW: Sydney CBD
25 December 2018
Closing in: 14 days time
Opened 05 December 2018
A unique and exciting opportunity exists for a Creative & Production Lead to join Telstra in a permanent capacity, as part of our new Content & Channels team. The team is tasked with planning and producing content for Telstra’s internal and external digital...

Creative & Production Lead

  • Job Number: 10074715-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 05/12/2018 01:00 PM AEST
  • Closing date: 25/12/2018 12:55 PM AEST
  • Applications close in: 14 days time

ABOUT THE ROLE

A unique and exciting opportunity exists for a Creative & Production Lead to join Telstra in a permanent capacity, as part of our new Content & Channels team. The team is tasked with planning and producing content for Telstra’s internal and external digital communications channels including social media, editorial and internal news.

The Creative & Production Lead will lead the team that conceive and produce video, audio and still assets for use across our channels. The Lead will also play a leadership role setting creative and artistic direction for the broader Content & Channels team.

SOME OF THE SPECIFICS AND KEY ACCOUNTABILITIES

  • Partner with Campaign Leads and Senior Content Specialists to develop creative concepts and provide creative and artistic direction to guide the creation of assets
  • Demonstrate strong creative and artistic leadership and vision with a deep understanding of digital communications channels
  • Lead a high performing team that produce outstanding video, audio and still assets in support of campaign and communications objectives for use across our digital communication channels, including social media and owned channels
  • Forecast resourcing needs and effectively prioritise allocation of resources to priorities, ensuring all outputs are delivered on time and budget
  • Manage use of relevant budgets as allocated for creative work
  • Build strategic relationships with key partners and internal stakeholders
  • Establish processes and procedures that enable the team to produce high quality work as efficiently as possible, while retaining ample flexibility to respond quickly
  • Use tools such as Adobe Creative Suite to produce creative artefacts, presentations, storyboards and other design outputs to articulate creative ideas
  • Direct and manage the output of creative assets for all key campaign, ensuring quality control and alignment to plans and priorities
  • Ensure Telstra’s Social Media Playbook and Brand Guidelines are applied consistently through all executions
  • Regularly scout for creative inspiration externally and share to inspire others
  • Oversee production of always-on series, including Telstra News – the company’s daily video digest for employees

WHAT YOU'LL BRING

  • 5-8 years’ experience in a similar role within an agency, media or corporate environment is essential
  • Compelling portfolio of creative work in formats consistent with those required for this role
  • Deep hands-on expertise with Adobe Creative Suite is required
  • Initiative, drive and the ability to lead effectively in ambiguous situations would be beneficial
  • Previous experience in managing multiple priorities and delivering quality commitments on time
  • Strong analytical skills would be ideal
  • Program development and management experience
  • Ability to effectively prioritise and execute tasks in a fast-paced environment
  • Storytelling, learning agility and emotional intelligence capabilities

If you’re looking for a role where you’ll have the ability to shape how one of Australia’s largest brands shows up through its communications, we want to hear from you!

So what are you waiting for? It’s time to connect to a future created by you.  

Please click here for more information:

Download File Creative Production Lead Specialist - Success Profile.pdf

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10074715-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD or NSW: Sydney CBD
  • Opening date: 05/12/2018 01:00 PM AEST
  • Closing date: 25/12/2018 12:55 PM AEST
  • Applications close in: 14 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
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