About the role:
There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine.
Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for a driven Defence Cyber Incident Responder to join our Cyber Security division.
In this role you will implement incident response activities, acting as incident coordinator to ensure team contact queues are monitored and incident responses are actioned to contribute to the security of Telstra’s data and networks. You will be providing IT security services for the Telstra managed Defence network through the detection of Cyber Security Incidents and leading Incident Response activities.
Your key responsibilities include but not limited to:
What we are looking for:
To be successful in this role, you will have the following experience and qualifications:
In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now!
Benefits and Career Path:
Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
Connect with Telstra
Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.
About the role
Working at our Telstra Store Miranda, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.
Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.
Some of the specifics
It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!
A bit about you
To be considered for the job, we'll be looking for you to show us:
If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!
In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we're transforming to become the telco of the future - to lead the market with the best solutions that we know our customers expect.
In Strategy & Finance, we set our shared strategic vision and facilitate long term strategic planning and resource allocation; provide commercial advice and strategic insight; deliver external reporting; and enable the business to effectively manage key strategic, operational and financial risks.
As the Investment Accounting Senior Corporate Accountant, you'll…
To be successful in the role, you'll...
You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working groups, stretch projects, and various learning programs to help equip you with the right skills for the future.
If this role sounds like you, then we would love to hear from you to discuss this great opportunity.
At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday, everywhere.
Global Business Services (GBS) is the backbone of creating a solid and consistent employee experience. We leverage expertise across our function to offer a simplified, personal, and innovative employee experience. We are known for our consultative approach to our employees’ queries and ability to navigate our way through the complex aiming to always making it simple.
The Business Process Lead’s purpose is to lead a highly successful team operating a building support operation within Telstra's buildings. The role will need to coach and develop staff to provide a brilliant customer experience for both internal and external customers.
Below are the Key Responsibilities:
Achieve delivery of Property, Building, technology & Administrative support functions efficiently & in a timely manner improving employee experience so that our colleagues can focus on providing a great customer experience to Telstra’s customers
Develop & manage a highly engaged customer service team (Workplace Support) to deliver core building duties
Lead team to work closely with the broader Property team to successfully assist in office moves, building restacks, building works & relocations.
Develop teams to conduct building inspections. eg Floor walks and site inspections to record & log property damage or repairs, ensure office supplies re-stocked, building compliance etc.
Manage & ensure team adherence to national service standards eg. Branded communications & signage, uniform standards etc.
Develop & maintain national standard operation processes for Workplace Support team
Monthly reporting to management the team’s outcomes against service delivery KPI’s.
Ongoing improvement to customer service operations and updating of customer service training manuals
Provide advice on best practice process analysis and solutions to grow capability and ensure that the team has the right skills, experiences and mindsets
Manage individual performance, goal setting, career development and build capability though regular mentoring and coaching
To be successful in the role, you will have:
Relevant professional experience in running a business administration centre
Strong stakeholder management skills
Excellent Customer Service skills
Analytical and investigative skills
Leadership and organisational skills
Ability to see the big picture and act in accordance with the most optimum customer and business outcomes
Flexibility to adapt to a variety of functions as required
Strong negotiation skills with the ability to negotiate with both internal/external stakeholders at various levels
Strong influencing skills
At Telstra, you’ll build your skills through a holistic development approach including training, business partnering and opportunities to nurture professional relationships. We'll work with you to develop a personalised career development plan and help you navigate through challenges that will enable you to deliver and achieve greater outcomes. Be part of something big.
With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in, by collaborating to make great things happen.
The role is accountable for identifying strategic challenges and choices facing Global Business Services and the functions it is responsible for. This will also contribute to the prioritisation of strategic questions and defines the strategic programmes of work.
• Identify the strategic challenges and choices facing GBS and the related sub-business units
• Lead the prioritisation of strategic questions and define strategic programmes of work
• Lead projects to solve strategic questions, including:
• Drive the development of strategy implementation plans, including:
To be successful in the role, these are the must haves:
Whatever your ambitions, we’ll back you all the way with quality learning and development programs and exposure to industry leading projects, technologies and initiatives.
Your next step is to apply!
If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you.
At Telstra, our customers at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!
The role with us
We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here at our Telstra Store Bankstown.
Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and positive attitude to make every customer feel like they’re a VIP.
And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.
Who we look for
To do well in a retail career with our team, you will be confident, knowledgeable and resilient. You’ll also show us your natural enthusiasm for working with people. To be considered for the job, you’ll ideally have:
Plus, any secondary language skills (Vietnamese, Arabic, Hindi, Punjabi, etc.) to liaise with our local customers is an added bonus.
If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!
We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Sydney. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.
The Sydney Call Centre operates 24/7 and are rotational shift based to meet the business needs.
We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.
As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Adelaide.
To be successful in this role, you will:
A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.
What are the next steps?
If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.
Multiple positions are available !
Interested? Apply Now!
Working at our Telstra Broadway Store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.