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Defence Cyber Incident Responder

  • Job Number: JR-10009877
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 03/09/2020 11:59 PM AEST
  • Applications close in: 27 days time

About the role:

There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine.

Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for a driven Defence Cyber Incident Responder to join our Cyber Security division.

In this role you will implement incident response activities, acting as incident coordinator to ensure team contact queues are monitored and incident responses are actioned to contribute to the security of Telstra’s data and networks. You will be providing IT security services for the Telstra managed Defence network through the detection of Cyber Security Incidents and leading Incident Response activities.

Your key responsibilities include but not limited to: 

  • Analyse cyber security alerts from a range of systems. Services and security tools including: Operating system logs, Service logs, SIEMS, Endpoint security services, IDS/IPS, Wireless IDS, and Network traffic logs.
  • Respond to security incidents, following the incident response process to resolve information security incidents.
  • Contribute to development for continuous maturity in security controls\solutions.
  • Collaborate with various teams across the organisation to facilitate improved security posture.
  • HSE Responsibility: Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation.
  • This is a shift-work position, successful candidates are required to work outside normal hours including early/late shifts and weekends.

What we are looking for:

To be successful in this role, you will have the following experience and qualifications: 

  • Outstanding analytical and problem-solving skills.
  • Strong technical knowledge and experience in cyber security, systems administration or firewall and network administration. Strong drive for professional development and growth.
  • Proven experience in an ICT security role
  • Excellent written and verbal communication skills.
  • Strong security product knowledge and experience (especially SIEM products).
  • Due to the nature of the role, you will need to hold and maintain a current NV 2 level security clearance.

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now!

Benefits and Career Path:

Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10009877
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 03/09/2020 11:59 PM AEST
  • Applications close in: 27 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Casual Customer Sales & Service Consultant MIRANDA

  • Job Number: JR-10013359
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 12/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Store Miranda, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

  • Telstra Store Miranda: Shop 1094 Westfield Shopping Centre, 600 The Kingsway, Miranda
  • Casual Position Available!!
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am – 9.00pm, Friday 9.00am – 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 5.00pm
  • Must have at least 5 days of full availability (must include Thursday evenings and Fridays)!

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

  • Your vibrant personality and an enthusiasm for working with people
  • Great communication skills that will help you build rapport and work with others
  • Previous experience in a dynamic retail environment is a bonus
  • An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!


Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10013359
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 12/08/2020 11:59 PM AEST
  • Applications close in: 5 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Investment Accounting Senior Specialist

  • Job Number: JR-10017786
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 14/08/2020 11:59 PM AEST
  • Applications close in: 7 days time

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we're transforming to become the telco of the future - to lead the market with the best solutions that we know our customers expect.

In Strategy & Finance, we set our shared strategic vision and facilitate long term strategic planning and resource allocation; provide commercial advice and strategic insight; deliver external reporting; and enable the business to effectively manage key strategic, operational and financial risks.

As the Investment Accounting Senior Corporate Accountant, you'll…  

  • Provide analysis and commentary to identify key factors and trends impacting financial and operational performance for the assigned portfolio
  • Provide analysis and supporting material on advice for assigned portfolio and M&A transactions
  • Provide proactive analysis on potential business risks or abnormal occurrences in a timely manner
  • Identify interdependencies, resolve inconsistencies and escalate as required
  • Coordinate, build and maintain forecasts including identifying interdependency of cross business functions.
  • Provide quality accounting analysis and advice in accordance with applicable generally accepted accounting principles to the various functions and groups across Telstra in relation to business transactions and anticipated transactions
  • Monitor the latest accounting developments both in Australia and overseas to determine their impact on the Telstra Group and communicate these developments throughout the Telstra finance community and to the Audit Committee
  • Prepare, issue and maintain appropriate Accounting Policies for the Telstra Group in line with generally accepted accounting principles
  • Ensure compliance with technical accounting and regulatory requirements by the Telstra Group (including ASIC’s key focus areas such as impairment testing for goodwill and intangible assets)
  • Assist in the timely completion of internal and external group reporting obligations in accordance with applicable legislative requirements (including timely completion of the Group’s consolidation of controlled entities’ monthly results)
  • Ensure reports are produced in a timely manner and are in accordance with prescribed processes, policies, statutory and agreed customer requirements

To be successful in the role, you'll...

  • Membership of the Institute of Chartered Accountants or CPA Society
  • 5-8 years experience
  • Strong Technical Accounting knowledge
  • Experience in providing accounting support and advice for M&A transactions

You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working groups, stretch projects, and various learning programs to help equip you with the right skills for the future.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10017786
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 14/08/2020 11:59 PM AEST
  • Applications close in: 7 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Business Process Lead

  • Job Number: JR-10022543
  • Employment Type: Permanent Full Time
  • Location: QLD: Brisbane
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday, everywhere.  

Global Business Services (GBS) is the backbone of creating a solid and consistent employee experience. We leverage expertise across our function to offer a simplified, personal, and innovative employee experience. We are known for our consultative approach to our employees’ queries and ability to navigate our way through the complex aiming to always making it simple.  

The Business Process Lead’s purpose is to lead a highly successful team operating a building support operation within Telstra's buildings. The role will need to coach and develop staff to provide a brilliant customer experience for both internal and external customers.

 

Below are the Key Responsibilities:  

  • Achieve delivery of Property, Building, technology & Administrative support functions efficiently & in a timely manner improving employee experience so that our colleagues can focus on providing a great customer experience to Telstra’s customers 

  • Develop & manage a highly engaged customer service team (Workplace Support) to deliver core building duties 

  • Lead team to work closely with the broader Property team to successfully assist in office moves, building restacks, building works & relocations. 

  • Develop teams to conduct building inspections. eg Floor walks and site inspections to record & log property damage or repairs, ensure office supplies re-stocked, building compliance etc.  

  • Manage & ensure team adherence to national service standards eg. Branded communications & signage, uniform standards etc. 

  • Develop & maintain national standard operation processes for Workplace Support team  

  • Monthly reporting to management the teams outcomes against service delivery KPI’s.   

  • Ongoing improvement to customer service operations and updating of customer service training manuals 

  • Provide advice on best practice process analysis and solutions to grow capability and ensure that the team has the right skills, experiences and mindsets 

  • Manage individual performance, goal setting, career development and build capability though regular mentoring and coaching 

To be successful in the role, you will have:  

  • Relevant professional experience in running a business administration centre 

  • Strong stakeholder management skills  

  • Excellent Customer Service skills 

  • Analytical and investigative skills  

  • Leadership and organisational skills 

  • Ability to see the big picture and act in accordance with the most optimum customer and business outcomes 

  • Flexibility to adapt to a variety of functions as required 

  • Strong negotiation skills with the ability to negotiate with both internal/external stakeholders at various levels 

  • Strong influencing skills   

At Telstra, you’ll build your skills through a holistic development approach including training, business partnering and opportunities to nurture professional relationships. We'll work with you to develop a personalised career development plan and help you navigate through challenges that will enable you to deliver and achieve greater outcomes. 
 
Be part of something big.  
 

 

 

 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10022543
  • Employment Type: Permanent Full Time
  • Location: QLD: Brisbane
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Senior Strategy Manager

  • Job Number: JR-10022583
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney or VIC: Melbourne
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in, by collaborating to make great things happen.

The role is accountable for identifying strategic challenges and choices facing Global Business Services and the functions it is responsible for. This will also contribute to the prioritisation of strategic questions and defines the strategic programmes of work.

Key Responsibilities:

•    Identify the strategic challenges and choices facing GBS and the related sub-business units

•    Lead the prioritisation of strategic questions and define strategic programmes of work

•    Lead projects to solve strategic questions, including:

  • Defining the critical issues to be solved and the analysis to be undertaken
  • Creating and using strategic frameworks to solve the questions
  • Managing, inspiring and developing cross functional teams
  • Clearly communicating project objectives, interim and final results

•    Drive the development of strategy implementation plans, including:

  • Engaging a wide range of stakeholders to understand business drivers and operating metrics
  • Articulating strategic priorities, and identifying initiatives to deliver the priorities
  • Building the business case to support the investments
  • Developing a multi-year plan for the business and communicating the strategic plan to key stakeholders

To be successful in the role, these are the must haves:

  • Bachelor’s degree in Business/Economics, Finance, Engineering or equivalent essential
  • Relevant experience of consulting and strategy experience, preferably including experience in an in-house strategy function
  • Demonstrated recent experience and expertise in operating model strategy and design, organisation design and performance improvement
  • Demonstrated recent experience in driving complex cross-business strategy programmes
  • Advanced stakeholder management skills

Whatever your ambitions, we’ll back you all the way with quality learning and development programs and exposure to industry leading projects, technologies and initiatives.

Your next step is to apply!

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10022583
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney or VIC: Melbourne
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Casual Customer Sales & Service Consultant BANKSTOWN

  • Job Number: JR-10023064
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Connect with Telstra

At Telstra, our customers at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

We’re all about helping our customers connect in new and better ways – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to our customers, every time, is what we aim to achieve every day here at our Telstra Store Bankstown.

Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and positive attitude to make every customer feel like they’re a VIP.

And, with the scale of our Telstra business, you'll find plenty of opportunities to develop and grow your career with us.

Some of the specifics

  • Telstra Store Bankstown Shop T068 Bankstown Central, 1 North Terrace, Bankstown
  • Casual Positions Available !!
  • Store Hours: Monday to Wednesday 9.30am - 6.00pm, Thursday 9.30am - 9.00pm, Friday 9.30am - 6.00pm, Saturday 9.00am - 6.00pm, Sunday 10.00am - 6.00pm
  • Must be available from Monday to Friday!

Who we look for

To do well in a retail career with our team, you will be confident, knowledgeable and resilient. You’ll also show us your natural enthusiasm for working with people. To be considered for the job, you’ll ideally have:

  • Demonstrated interpersonal and communicative skills – allowing you to easily connect and develop rapport with others and drive customer satisfaction;
  • Previous experience in a dynamic retail environment is ideal
  • An interest in tech products is a bonus – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!

Plus, any secondary language skills (Vietnamese, Arabic, Hindi, Punjabi, etc.) to liaise with our local customers is an added bonus.

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10023064
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Part Time 000 Customer Service Operator SYDNEY

  • Job Number: JR-10023157
  • Employment Type: Permanent Part Time
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 05/09/2020 11:59 PM AEST
  • Applications close in: 29 days time

We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Sydney. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.

The Sydney Call Centre operates 24/7 and are rotational shift based to meet the business needs.

We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Adelaide.

To be successful in this role, you will:

  • Efficiently connect all emergency calls to Police, Fire or Ambulance
  • Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
  • Be able to commit to a 7 day a week rotational shift based roster (Shift times are 6.30am to 11.30am and 9.30am to 2.30pm)
  • 5 days, 25 hours a week
  • Manage your own work performance to meet set objectives
  • Ensure every customer is treated with an empathetic approach
  • The Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

  • High volume Contact Centre Experience
  • Computer Literacy skills
  • High Resilience Level and the ability to cope well under pressure
  • Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Multiple positions are available !

Interested? Apply Now!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10023157
  • Employment Type: Permanent Part Time
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 05/09/2020 11:59 PM AEST
  • Applications close in: 29 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Casual Customer Sales & Service Consultant BROADWAY

  • Job Number: JR-10023308
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Broadway Store, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

  • Telstra Broadway Store: Shop 119A Broadway Shopping Centre, 1 Bay Street, Broadway
  • Casual Positions Available!!
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am – 9.00pm, Friday 9.00am – 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 5.00pm
  • Must be available from Monday to Friday!

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

  • Your vibrant personality and an enthusiasm for working with people
  • Great communication skills that will help you build rapport and work with others
  • Previous experience in a dynamic retail environment is a bonus
  • An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!


Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10023308
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

Overnight 000 Customer Service Operator Part Time (Sydney)

  • Job Number: JR-10023385
  • Employment Type: Permanent Part Time
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 05/09/2020 11:59 PM AEST
  • Applications close in: 29 days time

We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Sydney. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.

The Sydney Call Centre operates 24/7 and are rotational shift based to meet the business needs.

We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Adelaide.

To be successful in this role, you will:

  • Efficiently connect all emergency calls to Police, Fire or Ambulance
  • Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
  • Be able to commit to a 7 day a week rotational shift based roster (Shift times are 10pm to 3am)
  • 5 days, 25 hours a week
  • Manage your own work performance to meet set objectives
  • Ensure every customer is treated with an empathetic approach
  • The Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

  • High volume Contact Centre Experience
  • Computer Literacy skills
  • High Resilience Level and the ability to cope well under pressure
  • Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Multiple positions are available !

Interested? Apply Now!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10023385
  • Employment Type: Permanent Part Time
  • Location: NSW: Sydney
  • Opening date: 06/08/2020 12:00 AM AEST
  • Closing date: 05/09/2020 11:59 PM AEST
  • Applications close in: 29 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.

000 Customer Service Operator SYDNEY

  • Job Number: JR-10023159
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 05/08/2020 12:00 AM AEST
  • Closing date: 25/08/2020 11:59 PM AEST
  • Applications close in: 18 days time

We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Sydney. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.

The Sydney Call Centre operates 24/7 and are rotational shift based to meet the business needs.

We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Adelaide.

To be successful in this role, you will:

  • Efficiently connect all emergency calls to Police, Fire or Ambulance
  • Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
  • Be able to commit to a 7 day a week rotational shift based roster (rotating between 10am, 11am and 12pm starts)
  • Manage your own work performance to meet set objectives
  • Ensure every customer is treated with an empathetic approach
  • The Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

  • High volume Contact Centre Experience
  • Computer Literacy skills
  • High Resilience Level and the ability to cope well under pressure
  • Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Multiple positions are available !

Interested? Apply Now!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10023159
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 05/08/2020 12:00 AM AEST
  • Closing date: 25/08/2020 11:59 PM AEST
  • Applications close in: 18 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
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