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Senior Consultant - Wireless
Permanent Full Time
NSW: Sydney
Permanent Full Time
NSW: Sydney
17 October 2019
Closing in: 3 days time
Opened 11 October 2019
Are you an experienced Senior Consultant Senior Specialist looking for your next big break?...

Senior Consultant - Wireless

  • Job Number: JR-10000068
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Are you an experienced Senior Consultant Senior Specialist looking for your next big break?

Hi! We’re Telstra Purple

We’re more than just tech and innovation. We’re a collection of passionate people who give purpose to technology.

These are the most important aspects of our business – in fact, so important that we’ve used them to literally inspire our name.

We’re a technology services organization focused on transforming businesses, from the networks, security to digital experience and we do it all with a purpose in mind.

Your role at Telstra Purple will be to provide professional services, consulting services and solutions surrounding core enterprise networks to our Enterprise customers.

About the role

As a senior consultant in the wireless team you will be expected to act as a trusted technical advisor to our clients. You will be involved in complex wireless architecture design work, wireless auditing and road map development to meet our client’s wireless requirements.

In addition to this you will be required to provide wireless domain leadership internally, and offer technical pre-sales support to Telstra’s account managers as well as directly to the client.

The environment will be challenging and fast-paced, and we need someone resilient, innovative and commercially minded who is driven by this and excited to grow with us.

Key Responsibilities

  • Act as a leading subject matter expert in the architecture of a complex customer wireless technology solutions.
  • Be an active member of the national wireless virtual team to draw together the necessary technical knowledge base from within Telstra, its partners and the customer.
  • Provide technical leadership and guidance to Telstra project team, including 3rd parties, to deliver customer solution on time and within defined quality/scope.
  • Undertake tasks requiring technical understanding, diagnosis, qualification of solution fit, and definition of support needs for proposed solutions.
  • Assist the proposal team in documenting and presenting solutions to clients, and provide subject matter expertise on the design and technical constraints for inclusion in bids and proposals, including input into estimates and costings.  Undertake architectural and technical due diligence on all proposed solutions.
  • Develop technology roadmaps for specific and integrated service offerings, researching, evaluating and recommending new and/or alternative technologies which will enhance current systems.
  • Provide in-depth technical advice and service to clients and internal stakeholders to ensure development of efficient systems, utilising established architectural standards, processes, methodologies and tools.
  • Act as a source of expertise across the business providing a range of advice and input into technology and service solutions decision-making, and future ICT technology directions and delivery.
  • Maintain in-depth, up to date technical and industry knowledge across Telstra service offerings and relevant market segments.
  • Contribute to the development of leading architectural practices and processes.
  • Must continuously invest time and effort in maintaining currency in knowledge of industry best practices and new technologies, and take a leadership role in introducing these into Telstra’s delivery capability

Qualifications and Experiences:

Ideally, the role requires an expert knowledge in technology solutions gained through proven experience of concepts, practices and principles of this discipline. A detailed understanding of other IT practices and how they need to integrate with technology solutions must augment this knowledge.

  • Tertiary education such as Diploma, Graduate Diploma or Bachelor's (undergraduate) in Computer Science, Computer Engineering, MIS, Industrial Engineering, Business or equivalent experience
  • Must have Architectural solution delivery (2 Core Streams and 2+ Cross Functional Streams) experience
  • CWNA is required, along with deep expertise in Cisco ISE

The following certifications are highly desirable:

  • CWNP
    • CWNA (required)
    • CWSP
    • CWDP
    • CWAP
    • CWNE

  • Aruba
    • ACDP
    • ACMP
    • ACCP

  • Cisco
    • CCIE Wireless
    • SISAS

What can we offer you?

It's no secret we expect a lot from you. But like any good relationship, we give a lot back.  As one of Australia’s top employers, Telstra are committed to work-life balance, generous rewards and incentives. What you'll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with, who'll support your development and with whom you'll achieve great things.

We also offer

  • 16 weeks paid parental leave for primary carer and secondary carers 
  • Flexible & inclusive work-environment 
  • Professional development program with individual and group learning (eg. attend/ speak @ conferences, undertake courses and certifications) 
  • Telstra benefits and discounts 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000068
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Full Time Customer Service Operator ADELAIDE
Permanent Full Time
SA: Adelaide
Permanent Full Time
SA: Adelaide
17 October 2019
Closing in: 3 days time
Opened 11 October 2019
We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Adelaide. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide...

Full Time Customer Service Operator ADELAIDE

  • Job Number: JR-10000463
  • Employment Type: Permanent Full Time
  • Location: SA: Adelaide
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Adelaide. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.

Adelaide call centre operates 24/7 and are rotational shift based to meet the business needs.

We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Adelaide.

To be successful in this role, you will:

  • Efficiently connect all emergency calls to Police, Fire or Ambulance
  • Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
  • Be able to commit to a 24/7 shift based roster that includes weekends, nights and public holidays. Please note:We currently have a number of positions available for those willing to work overnight
  • Manage your own work performance to meet set objectives
  • Ensure every customer is treated with an empathetic approach
  • the Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

  • High volume Contact Centre Experience
  • Computer Literacy skills
  • High Resilience Level and the ability to cope well under pressure
  • Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Interested? Apply Now!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000463
  • Employment Type: Permanent Full Time
  • Location: SA: Adelaide
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Senior IT Internal Auditor
Permanent Full Time
VIC: Melbourne
Permanent Full Time
VIC: Melbourne
18 October 2019
Closing in: 4 days time
Opened 11 October 2019
In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we're transforming to become the...

Senior IT Internal Auditor

  • Job Number: JR-10001310
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 18/10/2019 11:59 PM AEST
  • Applications close in: 4 days time

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we're transforming to become the

telco of the future - to lead the market with the best solutions that we know our customers expect.

In Strategy & Finance, we set our shared strategic vision and facilitate long term strategic planning and resource allocation; provide

commercial advice and strategic insight; deliver external reporting; and enable the business to effectively manage key strategic, operational and financial risks.

As the Senior IT Internal Auditor, you'll… 

  • In accordance with the annual audit plan, assist in the delivery of risk based IT audits which highlight the

         areas of risk within the business.

  • Under the supervision of the Senior Specialists, execute assigned audits, ensuring high quality fieldwork is

        delivered according to GIA methodology and IIA standards.

  • Partner with relevant areas of the business to understand Telstra’s strategic and business objectives as well as

         the current and emerging risks which may hinder the achievements of those objectives.

  • Contribute and ensuring GIA’s strong and valued profile across Telstra.
  • Support the GIA Leadership Team in building and improving quality internal audit services.

To be successful in the role, you should have…

  • Audit/Advisory/Business experience in a major corporate or chartered accounting firm.
  • Tertiary qualifications in Information Systems and Commerce, Business or related discipline, ideally holding or with an

          interest in pursuing Profession (Certified Information Systems Auditor (CISA)) and/or Post Graduate qualifications.

  • Experience in successfully working on internal audits, business operations or projects.
  • Experience in auditing all layers of technical architecture including hardware, operating systems, databases and network communications.
  • Good communication skills (written and verbal).
  • Clear thinking/analytical skills.
  • Strong interpersonal savvy.
  • Understanding of the Telecommunications industry will be looked upon favourably.

You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working

groups, stretch projects, and various learning programs to help equip you with the right skills for the future.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10001310
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 18/10/2019 11:59 PM AEST
  • Applications close in: 4 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Senior Chatbot Experience Specialist
Permanent Full Time
NSW: Sydney
Permanent Full Time
NSW: Sydney
17 October 2019
Closing in: 3 days time
Opened 11 October 2019
At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday....

Senior Chatbot Experience Specialist

  • Job Number: JR-10001317
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

Role Purpose:

Drive the design and strategy of the user experiences of Assisted Digital through virtual assistants, Live Chat and Async Messaging. Design user interfaces to deliver a frictionless experiences across the each of the customer channels.

The successful candidate will be strong in customer engagement strategies including virtual assistants, design systems thinking and modular, responsive design.  

About the Role:

  • Work on our Virtual Assistants, Live chat and Async Messaging solutions to initiate or expand assisted self-service, chat and to drive customers to extract value form Telstra’s core digital assets.
  • Collaboration in defining the end to end engagement strategy.
  • Work with TD teams to own end to end solutioning of any new chat expansion across various assets.
  • Analyse and ensure all changes lead to the benefits and improvement in customer experience.
  • Proactively look at data to come up with end to end solutions to improve Assisted Digital experience.
  • To use the data and analytics on current online journeys to assisted channels to create a compelling business case to drive the improvement activity.
  • Support SMB, Consumer, GBS and any teams that require Assisted Digital expansion.
  • Participate in the delivery of the defined projects within prescribed parameters and agreed budget.
  • Report on deliverables against the project plan, escalating unanticipated variations for approval.
  • Communicate and ensure understanding of agreed project objectives to own project team.
  • Identify innovation opportunities for the project and recommend step improvements.
  • Propose & pitch designs, influencing stakeholder buy in through strong design rationale.
  • Drive customer and business outcomes by delivering optimised customer centred designs that balance customer needs, business goals and implementation priorities.
  • Facilitate cross-functional team design/experience sessions – i.e. collaborative problem solving sessions that include rapid sketching and design critiques.
  • Collaborate with Development teams to achieve design quality in build.
  • Support / participate in customer / usability testing activities as appropriate.
  • HSE Responsibility: Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation.

Qualifications:

  • 7+ years of customer engagement experience with a focus on digital experience design.
  • Experience in telco, or similar industry, designing for B2B or enterprise customer contexts: ie complex multi-segment customer/user groups.
  • 2-3 years exposure in a senior virtual assistant role.
  • 5+ years’ experience in interaction design
  • Proven experience with designing across multiple UI frameworks (e.g. responsive web, native app in IOS/Android)
  • Thorough understanding of web and native app accessibility techniques.
  • Proven experience influencing stakeholders.
  • Experience creating and evolving process and systems to support customer-centred design practices
  • Experience working in design projects with multi-disciplinary teams across multiple locations, using agile practices (eg scrum, implementation sprints)
  • Demonstrates ownership of design outcomes, attention to detail and a drive to see execution of a high quality user experience in the market.

High Desirable:

  • International experience across a range of industries applying best practice design.
  • Being part of a Virtual Assistant end to end delivery.
  • Exposure to IBM Watson.

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10001317
  • Employment Type: Permanent Full Time
  • Location: NSW: Sydney
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Customer Manager Leader
Permanent Full Time
VIC: Melbourne
Permanent Full Time
VIC: Melbourne
18 October 2019
Closing in: 4 days time
Opened 11 October 2019
At Telstra Enterprise, everything we do is centred on creating better ways to empower Businesses and Government to thrive in a connected world. We are passionate about helping our customers to create transformative innovation by optimising IT,...

Customer Manager Leader

  • Job Number: JR-10001833
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 18/10/2019 11:59 PM AEST
  • Applications close in: 4 days time

At Telstra Enterprise, everything we do is centred on creating better ways to empower Businesses and Government to thrive in a connected world. We are passionate about helping our customers to create transformative innovation by optimising IT, securing their business, liberating their workforce and extending their reach across national and international boundaries.

About the role

The purpose of your role is to manage and mentor a group of customer managers across NSW and QLD. You will be responsible for coaching, escalations, revenue accountability for portfolio.

  • Team leadership & coaching to maximise sales capability and results
  • Manage and monitor the work of the team including win/loss reviews and setting portfolio plans
  • Review opportunity pipeline and conduct forecasting reviews
  • Proactively driver revenue activities and actively assist in resolving aged debt

About you

  • 1-2 years customer manager experience
  • For external applicants, 1-2 years people management experience with small to medium teams at a minimum.
  • Must have 1-2 years experience in telco, sales or customer service before moving into people management role
  • Experience in coaching and mentoring
  • Excellent verbal and written communication skills

A career at Telstra can lead down many paths. Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access through our “my rewards” program, options to purchase additional leave, paid parental leave and the list goes on. And in case you haven't heard we're well known in the market for our best in class flexible working practices!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10001833
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 18/10/2019 11:59 PM AEST
  • Applications close in: 4 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Customer Service-Specialist
Permanent Full Time
VIC: Melbourne
Permanent Full Time
VIC: Melbourne
17 October 2019
Closing in: 3 days time
Opened 11 October 2019
At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.In our Consumer & Small Business team, we meet the needs of all...

Customer Service-Specialist

  • Job Number: JR-10002282
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally-led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.

Role Purpose:

The role will be responsible for end to end complaint resolution and all communications with the customer as well providing regular and relevant updates to stakeholders.

As a Customer Service Specialist, you will be responsible for:


• Managing the end-to-end resolution of complaints received by Telstra Executive Directors and Members of Parliament
• Achieving priority resolution for complaints under management through effective stakeholder management, escalation and communication practices
• Creating and monitoring an agreed action plan with key internal stakeholders to achieve efficient resolution on behalf of the customer
• Being the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the triage process
• Keeping the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes
• Ensuring that all resolution activities are undertaken in accordance with Telstra policies and procedures as well as maintaining regular, clear and accurate records of all agreed actions and outcomes in the required Customer Management System
• Identifying areas of opportunity in the management of customer and business issues including trends, drivers, insights and process improvements and feed into the Complaints Insights to Action program with the intent to mitigate complaint volumes and improve the way we do business
 

To be successful in this role, you should have:

• Demonstrated experience with managing complex matters and delivering effective outcomes
• Demonstrated ability as a Subject Matter Expert
• Demonstrated capability in presenting strong written and verbal arguments
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.
• Team orientated with strong interpersonal skills
• A passion for customer service
• The drive to achieve and succeed in a challenging environment
• A "can-do" attitude with a strong work ethic

JOIN US!

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you can help us add a positive impact  to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10002282
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Customer Service-Specialist
Permanent Full Time
VIC: Melbourne
Permanent Full Time
VIC: Melbourne
17 October 2019
Closing in: 3 days time
Opened 11 October 2019
At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.In our Consumer & Small Business team, we meet the needs of all...

Customer Service-Specialist

  • Job Number: JR-10002397
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally-led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.

Role Purpose:

The role will be responsible for end to end complaint resolution and all communications with the customer as well providing regular and relevant updates to stakeholders.

As a Customer Service Specialist, you will be responsible for:

• Managing the end-to-end resolution of complaints received by Telstra Executive Directors and Members of Parliament
• Achieving priority resolution for complaints under management through effective stakeholder management, escalation and communication practices
• Creating and monitoring an agreed action plan with key internal stakeholders to achieve efficient resolution on behalf of the customer
• Being the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the triage process
• Keeping the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes
• Ensuring that all resolution activities are undertaken in accordance with Telstra policies and procedures as well as maintaining regular, clear and accurate records of all agreed actions and outcomes in the required Customer Management System
• Identifying areas of opportunity in the management of customer and business issues including trends, drivers, insights and process improvements and feed into the Complaints Insights to Action program with the intent to mitigate complaint volumes and improve the way we do business
 

To be successful in this role, you should have:

• Demonstrated experience with managing complex matters and delivering effective outcomes
• Demonstrated ability as a Subject Matter Expert
• Demonstrated capability in presenting strong written and verbal arguments
• Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.
• Team orientated with strong interpersonal skills
• A passion for customer service
• The drive to achieve and succeed in a challenging environment
• A "can-do" attitude with a strong work ethic

JOIN US!

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you can help us add a positive impact  to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we'd love to hear from you.
 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10002397
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Part Time Customer Sales & Service Consultant WARRINGAH MALL
Permanent Part Time
NSW: Sydney
Permanent Part Time
NSW: Sydney
17 October 2019
Closing in: 3 days time
Opened 11 October 2019
Connect with Telstra...

Part Time Customer Sales & Service Consultant WARRINGAH MALL

  • Job Number: JR-10003659
  • Employment Type: Permanent Part Time
  • Location: NSW: Sydney
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Store Warringah Mall, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

  • Telstra Store Warringah Mall, Shop 426, Warringah Mall, Cnr Pittwater Rd & Condamine St, Brookvale
  • Part-time position, 20-hours a week on a rotating roster
  • Availability across 7 days is required (Thursday and Saturdays is a must)
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 5.00pm

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

  • Your vibrant personality and an enthusiasm for working with people
  • Great communication skills that will help you build rapport and work with others
  • Previous experience in a dynamic retail sales environment is a bonus
  • An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!


Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10003659
  • Employment Type: Permanent Part Time
  • Location: NSW: Sydney
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Casual Customer Sales & Service Consultant MT DRUITT
Casual
NSW: Sydney
Casual
NSW: Sydney
17 October 2019
Closing in: 3 days time
Opened 11 October 2019
Connect with Telstra...

Casual Customer Sales & Service Consultant MT DRUITT

  • Job Number: JR-10003664
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Store Mt Druitt, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

  • Telstra Store Mt Druitt, Level 1, Westfield Mt Druitt, 159 Carlisle Ave, Mt Druitt
  • Casual Position
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 4.00pm

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

  • Your vibrant personality and an enthusiasm for working with people
  • Great communication skills that will help you build rapport and work with others
  • Previous experience in a dynamic retail sales environment is a bonus
  • An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!


Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!


 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10003664
  • Employment Type: Casual
  • Location: NSW: Sydney
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Part Time Customer Sales & Service Consultant CHARLESTOWN
Permanent Part Time
NSW: Newcastle
Permanent Part Time
NSW: Newcastle
17 October 2019
Closing in: 3 days time
Opened 11 October 2019
Connect with Telstra...

Part Time Customer Sales & Service Consultant CHARLESTOWN

  • Job Number: JR-10003728
  • Employment Type: Permanent Part Time
  • Location: NSW: Newcastle
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Connect with Telstra

Our vision is to create a brilliant connected future for everyone. And that’s where you come in, by helping our customers to connect: faster, better and smarter.

About the role

Working at our Telstra Store Charlestown, the job will have you on the shop floor, talking with our new and existing customers. Listening is key, as we're here to help - and for you, providing a brilliant customer experience is about finding the best possible solutions to suit their individual needs.

Whether you’re chatting about new and exciting technologies such as wearable devices, matching a broadband plan for our customers for the home or office, or discussing our products and services designed to help customers connect in new and different ways – you’ll be the face and voice of Telstra to provide personalised service and advice.

Some of the specifics

  • Telstra Store Charlestown, Shop 202, Level 2, Charlestown Square, 30 Pearson Street, Charlestown
  • Part-time Position
  • Store Hours: Monday to Wednesday 9.00am - 5.30pm, Thursday 9.00am - 9.00pm, Friday 9.00am - 5.30pm, Saturday 9.00am - 5.00pm, Sunday 10.00am - 5.00pm

It's no secret that we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your career with us. Also, being part of our Telstra team, you’ll enjoy access to some great rewards, discounts and benefits!

A bit about you

To be considered for the job, we'll be looking for you to show us:

  • Your vibrant personality and an enthusiasm for working with people
  • Great communication skills that will help you build rapport and work with others
  • Previous experience in a dynamic retail environment is a bonus
  • An interest in tech products is ideal – but don’t worry, we’ll provide all the technical knowledge and training you’ll need!


Apply today!

If you’re excited at the opportunity to be part of a team where you’re trusted to deliver, empowered to achieve, and developed to reach your full potential – we encourage you to apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10003728
  • Employment Type: Permanent Part Time
  • Location: NSW: Newcastle
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
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