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VTC Technical Specialist
Permanent Full Time
ACT: Canberra
Permanent Full Time
ACT: Canberra
04 September 2019
Closing in: 10 days time
Opened 22 August 2019
...

VTC Technical Specialist

  • Job Number: JR-10000230
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 04/09/2019 11:59 PM AEST
  • Applications close in: 10 days time

We're working hard to become a world-class technology and service organisation and are looking for a driven Technical Expert to join our Defence TACINT operations team. This team sits within the wider Defence Assurance Operations team and services our major client- the Australian Department of Defence. This role exists to support the Technical Specialist role in all escalation matters and to act as a senior point of contact for Video Teleconferencing technology. 

Some of the other day to day requirements of this role are as follows:

  • Provide support for Defence DSVE users relating to escalated Incident, Request, Change and Problem activities in accordance with the contracted Service Level Agreements.
  • Provide technical advice to the DSVE service desk.
  • Provide an escalation point for client issue and enquiries to the relevant teams and partners for further assessment and action as required;
  • Escalate requests for assistance to the appropriate resolver groups for troubleshooting;
  • Provide accurate and timely updates to all ticket activities and progress requests within the required timeframes;
  • Maintain the Configuration Management Data Base (CMBD);
  • Commitment to knowledge and skills transfer;

Required experience:

For you to succeed in this role, we’re looking for the following essential skills and experiences:

  • Ability to provide excellence in client service in an AV/VC technical environment.
  • Experience in in Tandberg, Cisco or Polycom video conferencing systems.
  • Strong experience in the audio and videoconferencing industry.
  • Good analytical, problem solving and interpersonal skills.
  • Successfully work under pressure in a complex business environment.
  • Quickly adapt to the changing needs of our clients, and work with other teams to ensure those needs are met.
  • An understanding of Dept. of Defence and its structure as well as proficient experience with communications equipment within government would be highly advantageous.

Please note: Candidates must be Australian Citizens and have a current Australian Government NV1 security clearance to be considered, and be able to obtain and maintain an Australian Government NV2 security clearance.

This is a great opportunity to gain exposure to a large project and work collaboratively with the Department of Defence and to work with a high performing, and engaged team!

Benefits and career path:

Working for the most successful Telco Company in Australia brings with it some great benefits, including: plenty of scope for learning and career development, substantial discounts on a range of Telstra products, financial benefits such as discounts on various retail, and health and fitness and entertainment areas.

Here, your ideas are encouraged, and you’ll be able to collaborate with your peers in initiatives that do extraordinary things for society, businesses and individuals. Check out our website for more information and testimonials from our Employees.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

If this role fits with your career goals and experience, click apply now!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000230
  • Employment Type: Permanent Full Time
  • Location: ACT: Canberra
  • Opening date: 22/08/2019 12:00 AM AEST
  • Closing date: 04/09/2019 11:59 PM AEST
  • Applications close in: 10 days time

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