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Access Delivery Specialist

  • Job Number: JR-10006596
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Hong Kong
  • Opening date: 01/04/2020 12:00 AM AEST
  • Closing date: 08/04/2020 11:59 PM AEST
  • Applications close in: 4 days time

We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

We're working hard to become a world-class technology & service organisation. With that in mind our team are responsible for analysing the life cycle of our products and forecasting demand and requirements necessary to shape how we do things to satisfy our customers.
 

As a Local Access Manager working under the Global Service Design & Implementation, you are responsible to speed up delivery pf services while adhering to the delivery standards and KPIs. You will be working closely with multiple internal and external interfaces to ensure timely delivery of ordered services and customer satisfaction.

The key responsibilities of the role are:

• Manage local loop, off-net service and hardware ordering, implementation and deployment in and outside local region

• Track and follow thru the implementation of services ordered, manage the supplier/ carrier to ensure on time delivery, including necessary internal and external escalations

• Contribute to customer satisfaction on the overall delivery quality by ensuring on time delivery and providing timely updates to Service Delivery teams to manage customer expectation

• Collaborate with multiple internal and external interfaces, including customer, to tackle all obstacles in local loop implementation / offnet service installation

• Contribute to any cost saving projects and support bill verification and circuit status verification

• Maintain the local loop circuit / offnet service inventory in the databases timely to reflect the latest status of service under implementation

To be successful in the role, you should have:

  • Well-developed written and verbal communications in English
  • Good interpersonal, facilitation and negotiation skills
  • Analytical mind, ability to identify and quickly resolve problems impacting the customer
  • Exceptional time-management, multi-tasking, and delegating skills
  • Ability to handle high volume of requests efficiently
  • Ability to work under pressure to meet tight deadlines and commitments
  • MS Project, VISIO, MS Office skills
  • Tertiary education in technical disciplines
  • 5+ years of working experience in the telecommunications industry
  • Continued education in project management, or accreditation of project management skills by publicly recognized authorities, or accreditation of networking
  • Experience in local implementation

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10006596
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Hong Kong
  • Opening date: 01/04/2020 12:00 AM AEST
  • Closing date: 08/04/2020 11:59 PM AEST
  • Applications close in: 4 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
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