Telstra Enterprise is a growth engine for Telstra, focused on providing global business customers of all sizes with industry based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise. In this way, we empower our customers to harness the opportunities created by technology, and respond to the digital disruption that is underway across virtually every part of the economy.

As the Project Manager, you will play a key role ensuring accountabilities on delivery activities for Service Delivery, Service Management, Project Management, Assurance, Procurement and Escalations across products, geographies, order types and customer segments. You will contribute to Telstra’s growing International business and Global expansion by delivering Telstra Global customer outcomes. A key element to achieving the delivery of customer outcomes is delivering and growing profitable revenue to Telstra.

You'll be responsible for:  

• Directing all phases of Project Delivery, including requirements development, design, testing and implementation of a Program of Work, from individual Project initiation through to close, ensuring alignment with the original quote or Sales Business Case (SBC) and any additional quotes and Project Change Requests (PCRs);
• Ensuring delivery teams embed and evolve PMO best practices, which meet agreed quality standards, are completed within time and cost constraints as per scope, contractual requirements, and profit margin. This requires active contribution to the PMO Methodology and implementation to ensure alignment and compliance to Service Management and Delivery Operating Model;
• Ensuring all scope changes and change requests are managed using the appropriate standards and processes;
• Ensuring compliance with Telstra’s integrated Program and Project Management Methodology Framework in order to achieve Project Management disciplines of Quality, Delivery On time and On budget, and Fit-for-Purpose;
• Collaborating with Global Enterprise & Services, Telstra and external business stakeholders to ensure Projects are delivered to agreed milestones, quality and budgets;
• Ensuring that Delivery, Technical, and Commercial Risks and Issues associated with Programs and Projects are appropriately recorded and managed;
• Where necessary, escalating or advising significant Risks or Issues to the appropriate people
• Ensuring that Project schedules are optimised at all times, taking care to include customer and Telstra periods of leave, other activity or dependence;
• Ensuring appropriate Project handover to the Service Management (BAU) teams is in place prior to completion of the Project; this includes Field Operations and Integrated Service Management. Partner with peers to ensure successful transition and implementation of key Projects into BAU;
• Ensuring Post Implementation Reviews are appropriately undertaken and completed on Projects and Programs under their direction.
• Being accountable for the remediation (or Service Recovery) of Platinum Tier customer projects in Service Delivery, where required;
• Maintaining consistency of Telstra governance policies aligned to company strategy

  To be successful in the role, the hiring team is looking for the following:

  • Demonstrated experience in the management and delivery of successful Telecom WAN/LAN/GIE/Infrastructure projects
  • Demonstrated experience in the management and delivery of successful IT/ICT Programs, across a range of Programs
  • Demonstrated ability to manage multiple complex delivery projects simultaneously;
  • Demonstrated ability to perform in high-pressure, deadline critical situations;
  • Experience in a matrix organisation;
  • Proven track record of operational management including regular reporting, managing budgets, developing talent and strong communication/presentation skills;
  • Highly skilled in understanding the financial drivers of Projects and in developing sound and achievable financial business cases and execution plans;
  • Proven ability to directly supervise or guide others with ability to exercise judgment regarding assignments based on Project Manager’s skills and personalities;
  • Effective and demonstrable influencing and negotiation skills;
  • Ability to manage and mentor high-performing contributors who must excel in dynamic, high stress, high stakes, customer-facing environments;
  • Expert oral and written communicator at all organisation levels, effective and compelling presentation skills;
  • Broad knowledge of commercial, technical and legal issues;
  • Project Management Certification from the Project Management Institute (PMI), or the Australian Institute of Project Management (AIPM) – Certified Practicing Project Manager (CPPM), or Project Management Professional (PMP) at a minimum; or the ability to gain within 6 months;

Our purpose is to create a brilliant connected future for everyone, and it’s our responsibility to the nation, and every market we operate in. This will give your work meaning because you’ll know that you’re helping to make a difference to our customers and the communities in which they live

If this role sounds like you, then we would love to hear from you to discuss this great

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex