At Telstra, the customer is at the heart of everything we do. That is why we make sure that we provide a seamless customer experience to our customers all over the world.

Our aim is to connect everything to everyone, which is why constantly looking for new growth opportunities and emerging technologies to improve the way we deliver services.

In order to be the best at what we do, we are always looking for top talents who can be part of our team – people who are passionate to deliver exceptional customer service. Think you’ve got what it takes to handle this challenging yet exciting role? Then, apply now!

We are looking for Duty Manager to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra.

Key Responsibilities:

• Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra
• Handling Customer Escalation as the first point of contact
• Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements
• Work within a defined set of relevant product / network procedures, standards and practices
• Deliver outcomes by implementing a course of action identified from a general range of solutions
• Assist in providing technical support in the investigation and rectification of complex incidents
• Work with relevant teams during Major outages for restoration and provide updates to customers appropriately.

Qualifications:

• Degree holder with 7- 10 year work experiences in service centre with at least 2 years’ working exposures in a high value customer facing role within a Service Desk shift environment. 
• Previous experiences from telecommunication industry background would be preferred.
• Good understanding of Multiple Products – Cloud (SDWAN), Security, Layer 3 (IP), Layer 2 (Metro Ethernet) and Layer 1 (Transmission) network issues, cases and terminologies
• Escalation Management to ensure escalated cases are engaged with right resolver teams and to closely follow up with backend stakeholders while keeping customers updated regularly.
• Resource management and engagement capabilities where senior member of NOC team or ITIL team to be triggered where need arises
• Good Hands On experience managing Incidents and technical issues on phone with customers
• Local Loop and supplier engagement with Senior executive escalation experience
• Understanding of Network operations (Transmission, WAN, LAN) with experience with other common Internet Protocols & Technologies; HTTP, HTTPS, FTP, Telnet, SSH and NNTP - ADSL, IPVPN, Ethernet, SDH, IPL, VoIP, CUCDM
• Assertive control on ticketing movement and associated tasks within his/her shift time
• Ability to lead internal and/or external conference calls during Incident Management cycle with stakeholders
• Customer focused and ability to build relationships with customers and peers
• Team player, dynamic and self-motivated, a professional with excellent interpersonal, communication and project management skill
• Strong Incident Management capabilities & executive and customer facing Communications.
• Fluent in English plus one other language (Cantonese, Mandarin, Japanese, and Korean) is desirable but not an essential.
• Minimum CCNA, JCNIA, highly desired for CCNP, JCNIP, CISSP.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Technical Lead (Native Japanese Speaker)

At Telstra, the customer is at the heart of everything we do. That is why we make sure that we provide a seamless customer experience to our customers all over the world.

Our aim is to connect everything to everyone, which is why constantly looking for new growth opportunities and emerging technologies to improve the way we deliver services.

In order to be the best at what we do, we are always looking for top talents who can be part of our team – people who are passionate to deliver exceptional customer service. Think you’ve got what it takes to handle this challenging yet exciting role? Then, apply now!

We are looking for Technical Lead to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra.

Key Responsibilities:

• Day to day managing of a small size team of Japanese Technical Support officers
• Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra
• Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements.
• Work within a defined set of relevant product / network procedures, standards and practices
• Deliver outcomes by implementing a course of action identified from a general range of solutions
• 1st call Assist in providing technical support in the investigation and rectification of complex incidents
• 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
• Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA).
• Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated
• Daily updates reasons for ageing tickets and difficulties handling complex tickets

Qualifications:

• Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.
• Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc.
• Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
• Good Hands on Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF.
• Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly.
• Exposure & Trained on Cisco CCNA Routing & Switching/Security, Juniper, ITIL Foundation as minimum standard as minimum. CISSP, CCNP is a plus.
• Native speaker in Japanese would be preferred.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Technical Support (Native Japanese Speaker)

At Telstra, the customer is at the heart of everything we do. That is why we make sure that we provide a seamless customer experience to our customers all over the world.

Our aim is to connect everything to everyone, which is why constantly looking for new growth opportunities and emerging technologies to improve the way we deliver services.

In order to be the best at what we do, we are always looking for top talents who can be part of our team – people who are passionate to deliver exceptional customer service. Think you’ve got what it takes to handle this challenging yet exciting role? Then, apply now!

We are looking for Technical Support to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra.

Key Responsibilities:

• Day to day handling of customer Emails and phone calls for fault reporting and inquiries
• Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra
• Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements.
• Work within a defined set of relevant product / network procedures, standards and practices
• Deliver outcomes by implementing a course of action identified from a general range of solutions
• 1st call Assist in providing technical support in the investigation and rectification of complex incidents
• 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
• Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA).
• Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated
• Daily updates reasons for ageing tickets and difficulties handling complex tickets

Qualifications:

• Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.
• Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc.
• Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
• Good Hands on Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF.
• Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly.
• Exposure & Trained on Cisco CCNA Routing & Switching/Security, Juniper, ITIL Foundation as minimum standard as minimum. CISSP, CCNP is a plus.
• Native speaker in Japanese would be preferred.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Technical Support (Native Japanese Speaker)

At Telstra, the customer is at the heart of everything we do. That is why we make sure that we provide a seamless customer experience to our customers all over the world. 

Our aim is to connect everything to everyone, which is why constantly looking for new growth opportunities and emerging technologies to improve the way we deliver services. 

In order to be the best at what we do, we are always looking for top talents who can be part of our team – people who are passionate to deliver exceptional customer service. Think you’ve got what it takes to handle this challenging yet exciting role? Then, apply now! 

We are looking for Technical Support to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra. 

Key Responsibilities: 

• Day to day handling of customer Emails and phone calls for fault reporting and inquiries
• Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra 
• Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements. 
• Work within a defined set of relevant product / network procedures, standards and practices 
• Deliver outcomes by implementing a course of action identified from a general range of solutions 
• 1st call Assist in providing technical support in the investigation and rectification of complex incidents 
• 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP 
• Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA). 
• Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated 
• Daily updates reasons for ageing tickets and difficulties handling complex tickets 

Qualifications: 

• Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers. 
• Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc. 
• Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices. 
• Good Hands on Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF. 
• Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly. 
• Exposure & Trained on Cisco CCNA Routing & Switching/Security, Juniper, ITIL Foundation as minimum standard as minimum. CISSP, CCNP is a plus. 
• Native speaker in Japanese would be preferred.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

ACCOUNT DIRECTOR

Summary

World Class organisations are driven by a sense of purpose. At Telstra our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers, and building new ways to support our clients doing business.

We are currently looking for an Account Director who is ready to be part of our journey to provide the most appropriate and innovative end-to-end solutions for our customers

Role Purpose:

This is an individual contributor function with account hunting (100%) role, to identify and facilitate all sales opportunities within Telstra Sales (Enterprise only) for key decision makers based in Malaysia, with the sole objectives of winning new logos and growing revenues base, locally and regionally. You will be owning and managing your accounts from end to end so you must be comfortable with pitching and winning new business as well as account management

Key Accountabilities:

• Win new logos and increase revenues and share of wallet for local and global accounts with key decision makers based in Malaysia
• Strong aptitude in hunt and develop sales opportunities. Advantage in incorporating telecommunications with Information Technology and Systems solutioning.
• Discipline in maintaining and tracking strong sales pipelines.
• Leading and driving Telstra team, on important customer tenders (RFI/RFP), negotiations, meetings, functions, internal bidding and external partnerships
• Collaborate with marketing team in organising and managing any sales lead generation events or functions.
• Develop an effective communication within Telstra team on all matters pertaining sales generation to closure.
• Develop and maintain processes for managing and following up on leads from marketing.
• Keep abreast and up to date of local competition, regulatory and governmental developments that are business related
• Share knowledge on experience to exchange sales capabilities of peers across

Qualifications:

• With at least 7 years Sales management experience (from Telecommunications with added advantage in incorporating Information Technology)
• Sales background from large multinational organisations and complex conglomerates.
• Solving complex problems (communications, relationship, expectations, cultural)
• Contribution to developing strategy (team solutioning)
• Strong discipline, assertiveness and consistency
• Engaging and influencing stakeholders
• Partner and vendor management

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex