About the role:
This role has a proactive responsibility to help identify, articulate and drive the transformation and integration of Global Business Services (GBS) and the Service Central platform business processes and supporting technical solution features for the Telstra Enterprise Service Management Framework.
As an integral member of the service improvement team, the role provides capability expertise (ITIL functions – incident, request, problem, etc.) as it relates to the service management domain and program context in the preparation of features related to Service Central.
Key Responsibilities:
Qualifications:
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
At Telstra, the customer is at the heart of everything we do. That is why we make sure that we provide a seamless customer experience to our customers all over the world.
Our aim is to connect everything to everyone, which is why constantly looking for new growth opportunities and emerging technologies to improve the way we deliver services.
In order to be the best at what we do, we are always looking for top talents who can be part of our team – people who are passionate to deliver exceptional customer service. Think you’ve got what it takes to handle this challenging yet exciting role? Then, apply now! We are looking for Technical Consultant to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra.
At Telstra, the customer is at the heart of everything we do. That is why we make sure that we provide a seamless customer experience to our customers all over the world. Our aim is to connect everything to everyone, which is why we are constantly looking for new growth opportunities and emerging technologies to improve the way we deliver services.
In order to be the best at what we do, we are always looking for top talents who can be part of our team – people who are passionate to deliver exceptional customer service. Think you’ve got what it takes to handle this challenging yet exciting role? Then, apply now!
We are looking for Senior Subject Matter Experts (SMEs) who will effectively lead Technical Consultants to ensure the successful service desk operations in Malaysia. This role will be the focal point of operational lead within the shift overseeing incident handling by Service Desk members and ensuring that these incidents are raised, resolved and closed in timely manner.
Skills or Technical Expertise Required:
Proficiency