We are looking for a dynamic individual to supervise a pioneer team and assist in building a brand new Contact Centre. This new centre will be delivering a truly premium experience for our highest value consumer customers.
Oversee the overall performance of a team of consultants through coaching and performance feedback to ensure the successful resolution of disputes and queries, as well as leading to a high level of customer satisfaction.
This role reports to the Assistant Centre Manager.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
Be part of something amazing.
We are looking for dynamic and results-driven individuals who can be part of a pioneer team. Help us build a brand new Contact Centre that aims to deliver a premium and world-class experience to our highly-valued consumer customers.
As a Customer Service Consultant, your aim is to attain high levels of Customer Advocacy. Reporting to a Team Leader, you will be expected to (1) demonstrate high levels of communication to ensure we understand what matters to our customers, resolve their enquiries the first time, and create a connection with them, (2) take accountability by initiating and following up on any administrative procedures to ensure we achieve resolution for our Customers, (3) Comply with internal and external processes and Industry codes and (4) live and breathe the Telstra Purpose and Values
Understand your role to serve the customers:
Conceive the best solutions.
Execute solutions accordingly and efficiently:
We are looking for a dynamic individual to manage a pioneer team in building a brand new Contact Centre. This new centre will be delivering a truly premium experience for our highest value consumer customers.
The primary purpose of the role is to manage teams and processes as well as ensuring that we provide excellent customer service. To support the organisation’s objective of profitable growth by developing and maintaining strong relationships with both internal and external customers and providing positive customer experiences which ensure customer advocacy. This is achieved by ensuring that teams are performing at optimum levels and skilled to provide quality solutions to customers. You will coach to and encourage a culture which focuses on Telstra Customers being advocates of the brand.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex
About the Role
The Workforce Planning Specialist aims to support the Belong Operations in delivering to business plan and budget modelling and forecasting FTE and workload requirements and gaps.