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Account Support and Development-Specialist (Mandarin Speaking)
Permanent Full Time
INTERNATIONAL: Makati City
Permanent Full Time
INTERNATIONAL: Makati City
30 June 2019
Closing in: 11 days time
Opened 17 June 2019
Role purpose Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

Account Support and Development-Specialist (Mandarin Speaking)

  • Job Number: 10079821
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Role purpose

Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

 

Key Responsibilities

  • Establish and/or maintain a direct relationship, primarily through telephone contact, with new and existing clients to determine their present and future business needs and propose suitable products, services and upgrades in order to maintain and grow rev
  • Understand the customers’ objectives, buying criteria and decision making processes and form long term business partnerships with a view to leveraging revenue from the relationship and promoting Telstra as a quality service provider.
  • Negotiate price and volume discounts (where applicable) in accordance with Telstra’s policies and liaise with relevant stakeholders (including Technical Support staff) about any issues, to ensure ongoing customer retention and satisfaction.
  • Identify and gain new business through a sustained contact with the customer (including cold calling, emails and following up referrals/leads) and keep abreast of the sales strategies of Telstras competitors.
  • Coordinate, conduct and participate in Inside Sales promotions, campaigns, events and displays.  Assist with the preparation of demonstrations of Telstras products (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts, etc.

Key Activities

  • Quote Preparation
  • Order Management & Customer Account Administration
  • Sales Support
  • Invoicing
  • Commission Reporting/ Requests/ Disputes

 

Qualifications/Experiences

Essential

  • At least 3-5 years experience working in a customer-facing role
  • Telesales experience preferred
  • Excellent PC/Computer skills, specifically with Office 365
  • Passion for customer delight and sales growth
  • Confident and outgoing personality
  • Faced-paced and able to multitask
  • Drive, ambition and will to progress, and a strong team working ethic
  • Can demonstrate ability to build and develop long-term client relationships
  • Willingness and ability to work in an agile environment
  • Attention to details and excellent documentation/note-taking skills 
  • Proficient in both Mandarin and English

High desirable

  • Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference
  • Exhibits genuine interest and comfort in learning and using new technologies, which include digital communications and social media to network and connect with people 
  • Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customers 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10079821
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Account Development and Support-Specialist (Cantonese Speaking)
Permanent Full Time
INTERNATIONAL: Makati City
Permanent Full Time
INTERNATIONAL: Makati City
30 June 2019
Closing in: 11 days time
Opened 17 June 2019
Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

Account Development and Support-Specialist (Cantonese Speaking)

  • Job Number: 10079821
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Role purpose

Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

 

Key Responsibilities

  • Establish and/or maintain a direct relationship, primarily through telephone contact, with new and existing clients to determine their present and future business needs and propose suitable products, services and upgrades in order to maintain and grow rev
  • Understand the customers’ objectives, buying criteria and decision making processes and form long term business partnerships with a view to leveraging revenue from the relationship and promoting Telstra as a quality service provider.
  • Negotiate price and volume discounts (where applicable) in accordance with Telstra’s policies and liaise with relevant stakeholders (including Technical Support staff) about any issues, to ensure ongoing customer retention and satisfaction.
  • Identify and gain new business through a sustained contact with the customer (including cold calling, emails and following up referrals/leads) and keep abreast of the sales strategies of Telstras competitors.
  • Coordinate, conduct and participate in Inside Sales promotions, campaigns, events and displays.  Assist with the preparation of demonstrations of Telstras products (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts, etc.

Key Activities

  • Quote Preparation
  • Order Management & Customer Account Administration
  • Sales Support
  • Invoicing
  • Commission Reporting/ Requests/ Disputes

 

Qualifications/Experiences

Essential

  • At least 3-5 years experience working in a customer-facing role
  • Telesales experience preferred
  • Excellent PC/Computer skills, specifically with Office 365
  • Passion for customer delight and sales growth
  • Confident and outgoing personality
  • Faced-paced and able to multitask
  • Drive, ambition and will to progress, and a strong team working ethic
  • Can demonstrate ability to build and develop long-term client relationships
  • Willingness and ability to work in an agile environment
  • Attention to details and excellent documentation/note-taking skills 
  • Proficient in both Cantonese and English

High desirable

  • Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference
  • Exhibits genuine interest and comfort in learning and using new technologies, which include digital communications and social media to network and connect with people 
  • Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customers 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10079821
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Account Support and Development-Specialist (Japanese Speaking)
Permanent Full Time
INTERNATIONAL: Makati City
Permanent Full Time
INTERNATIONAL: Makati City
30 June 2019
Closing in: 11 days time
Opened 17 June 2019
Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

Account Support and Development-Specialist (Japanese Speaking)

  • Job Number: 10079821
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Role purpose

Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

 

Key Responsibilities

  • Establish and/or maintain a direct relationship, primarily through telephone contact, with new and existing clients to determine their present and future business needs and propose suitable products, services and upgrades in order to maintain and grow rev
  • Understand the customers’ objectives, buying criteria and decision making processes and form long term business partnerships with a view to leveraging revenue from the relationship and promoting Telstra as a quality service provider.
  • Negotiate price and volume discounts (where applicable) in accordance with Telstra’s policies and liaise with relevant stakeholders (including Technical Support staff) about any issues, to ensure ongoing customer retention and satisfaction.
  • Identify and gain new business through a sustained contact with the customer (including cold calling, emails and following up referrals/leads) and keep abreast of the sales strategies of Telstras competitors.
  • Coordinate, conduct and participate in Inside Sales promotions, campaigns, events and displays.  Assist with the preparation of demonstrations of Telstras products (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts, etc.

Key Activities

  • Quote Preparation
  • Order Management & Customer Account Administration
  • Sales Support
  • Invoicing
  • Commission Reporting/ Requests/ Disputes

 

Qualifications/Experiences

Essential

  • At least 3-5 years experience working in a customer-facing role
  • Telesales experience preferred
  • Excellent PC/Computer skills, specifically with Office 365
  • Passion for customer delight and sales growth
  • Confident and outgoing personality
  • Faced-paced and able to multitask
  • Drive, ambition and will to progress, and a strong team working ethic
  • Can demonstrate ability to build and develop long-term client relationships
  • Willingness and ability to work in an agile environment
  • Attention to details and excellent documentation/note-taking skills 
  • Proficient in both Japanese and English

High desirable

  • Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference
  • Exhibits genuine interest and comfort in learning and using new technologies, which include digital communications and social media to network and connect with people 
  • Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customers 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10079821
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Account Support and Development-Specialist (Korean Speaking)
Permanent Full Time
INTERNATIONAL: Makati City
Permanent Full Time
INTERNATIONAL: Makati City
30 June 2019
Closing in: 11 days time
Opened 17 June 2019
Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

Account Support and Development-Specialist (Korean Speaking)

  • Job Number: 10079821
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Role purpose

Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

 

Key Responsibilities

  • Establish and/or maintain a direct relationship, primarily through telephone contact, with new and existing clients to determine their present and future business needs and propose suitable products, services and upgrades in order to maintain and grow rev
  • Understand the customers’ objectives, buying criteria and decision making processes and form long term business partnerships with a view to leveraging revenue from the relationship and promoting Telstra as a quality service provider.
  • Negotiate price and volume discounts (where applicable) in accordance with Telstra’s policies and liaise with relevant stakeholders (including Technical Support staff) about any issues, to ensure ongoing customer retention and satisfaction.
  • Identify and gain new business through a sustained contact with the customer (including cold calling, emails and following up referrals/leads) and keep abreast of the sales strategies of Telstras competitors.
  • Coordinate, conduct and participate in Inside Sales promotions, campaigns, events and displays.  Assist with the preparation of demonstrations of Telstras products (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts, etc.

Key Activities

  • Quote Preparation
  • Order Management & Customer Account Administration
  • Sales Support
  • Invoicing
  • Commission Reporting/ Requests/ Disputes

 

Qualifications/Experiences

Essential

  • At least 3-5 years experience working in a customer-facing role
  • Telesales experience preferred
  • Excellent PC/Computer skills, specifically with Office 365
  • Passion for customer delight and sales growth
  • Confident and outgoing personality
  • Faced-paced and able to multitask
  • Drive, ambition and will to progress, and a strong team working ethic
  • Can demonstrate ability to build and develop long-term client relationships
  • Willingness and ability to work in an agile environment
  • Attention to details and excellent documentation/note-taking skills 
  • Proficient in both Korean and English

High desirable

  • Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference
  • Exhibits genuine interest and comfort in learning and using new technologies, which include digital communications and social media to network and connect with people 
  • Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customers 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10079821
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Solution Sales-Specialist (Korean Speaking)
Permanent Full Time
INTERNATIONAL: Makati City
Permanent Full Time
INTERNATIONAL: Makati City
30 June 2019
Closing in: 11 days time
Opened 17 June 2019
To provide technical advice to the account team and/or customer as required in the development and sale of solutions to customers; proactively work with the account team to develop new sales opportunities with customers and prospects To build relationships...

Solution Sales-Specialist (Korean Speaking)

  • Job Number: 10079816-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Role Purpose

To provide technical advice to the account team and/or customer as required in the development and sale of solutions to customers; proactively work with the account team to develop new sales opportunities with customers and prospects 
To build relationships with and influence technical decision makers in prospect organizations, becoming a trusted technical advisor and an evangelist
Develop solutions that solve client business issues and bridge the gap between business and IT.

 

Key Responsibilities

  • Identify present and future business needs of customers, and work with account executives to maximise these sales opportunities in winning new deals
  • Develop and deliver technical proposals and presentations to customers with content tailored to the audience as appropriate – to include the technical differentiation and value proposition of Telstra solutions.
  • Ensure seamless implementation of a solution to customer specifications
  • Provide specific technical support/advice to the customer and close issues where required
  • Partner with the Account Manager to ensure the customer is up to date on the application of  new and emerging technology
  • Produce robust implementable moderate to complex solution designs in area of expertise
  • Provide training to internal and external customers on products, services and solutions (via virtual channels), as needed

Key Activities

  • Technical Solution Development
  • Solution Development
  • Solution Documentation
  • Sales Enablement
  • Post-Sales Delivery & Account Support

Qualifications/Experiences

Essential

  • The role would typically need demonstrable expertise in pre-sales design and solution architecture of simple to moderately complex network and technology-based solutions, which meet both customer requirements and vendor capability in the market. 
  • Possess at least 5-7 years experience in Telecommunications or IT industry with four or more years in customer facing positions (Technical Presales, Sales Engineering, and Solution Consulting).
  • Holds a Bachelor Degree in Computer Science/IT/Information Engineering/Electronic Communications Engineering or equivalen
  • Demonstrable experience in the development of solutions based in all of the following:
    • Private Line technologies including Ethernet, SDH, Wavelength (and familiarity with undersea cable systems)
    • Data and IP Services (MPLS-VPN, Voice over IP, Public IP, Hybrid WAN, SD WAN)
  • Experience in the following will be an advantage
    • LAN & Managed Network Services (LAN, WiFi, Content Delivery, Optimization)
    • Security Solutions (FW, IDS/IPS, SEM, Endpoint Security, Cloud Security)
    • Cloud & Data Center Outsourcing (Application Hosting, Virtualization, Storage, AWS, Azure, Softlayer, O365).
    • Unified Communication / Collaboration (UCaaS, Skype for Business, Microsoft Lync, or Cisco Unified Communications and Collaboration products).
  • Minimum professional certification: Cisco Certified Network Associate
  • Team player – able to adapt to an agile environment that deals with high volume of requests, collaborating effectively with direct and indirect teams 
  • Proficient in both Korean and English

High desirable

  • Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference
  • Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customers 

 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10079816-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 17/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Solution Sales-Specialist
Permanent Full Time
INTERNATIONAL: Makati City
Permanent Full Time
INTERNATIONAL: Makati City
30 June 2019
Closing in: 11 days time
Opened 16 June 2019
To provide technical advice to the account team and/or customer as required in the development and sale of solutions to customers; proactively work with the account team to develop new sales opportunities with customers and prospects To build relationships...

Solution Sales-Specialist

  • Job Number: 10079816-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 16/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Role Purpose

To provide technical advice to the account team and/or customer as required in the development and sale of solutions to customers; proactively work with the account team to develop new sales opportunities with customers and prospects 
To build relationships with and influence technical decision makers in prospect organizations, becoming a trusted technical advisor and an evangelist
Develop solutions that solve client business issues and bridge the gap between business and IT.

 

Key Responsibilities

  • Identify present and future business needs of customers, and work with account executives to maximise these sales opportunities in winning new deals
  • Develop and deliver technical proposals and presentations to customers with content tailored to the audience as appropriate – to include the technical differentiation and value proposition of Telstra solutions.
  • Ensure seamless implementation of a solution to customer specifications
  • Provide specific technical support/advice to the customer and close issues where required
  • Partner with the Account Manager to ensure the customer is up to date on the application of  new and emerging technology
  • Produce robust implementable moderate to complex solution designs in area of expertise
  • Provide training to internal and external customers on products, services and solutions (via virtual channels), as needed

Key Activities

  • Technical Solution Development
  • Solution Development
  • Solution Documentation
  • Sales Enablement
  • Post-Sales Delivery & Account Support

Qualifications/Experiences

Essential

  • The role would typically need demonstrable expertise in pre-sales design and solution architecture of simple to moderately complex network and technology-based solutions, which meet both customer requirements and vendor capability in the market. 
  • Possess at least 5-7 years’ experience in Telecommunications or IT industry with four or more years in customer facing positions (Technical Presales, Sales Engineering, and Solution Consulting).
  • Holds a Bachelor Degree in Computer Science/IT/Information Engineering/Electronic Communications Engineering or equivalen
  • Demonstrable experience in the development of solutions based in all of the following:
    • Private Line technologies including Ethernet, SDH, Wavelength (and familiarity with undersea cable systems)
    • Data and IP Services (MPLS-VPN, Voice over IP, Public IP, Hybrid WAN, SD WAN)
  • Experience in the following will be an advantage
    • LAN & Managed Network Services (LAN, WiFi, Content Delivery, Optimization)
    • Security Solutions (FW, IDS/IPS, SEM, Endpoint Security, Cloud Security)
    • Cloud & Data Center Outsourcing (Application Hosting, Virtualization, Storage, AWS, Azure, Softlayer, O365).
    • Unified Communication / Collaboration (UCaaS, Skype for Business, Microsoft Lync, or Cisco Unified Communications and Collaboration products).
  • Minimum professional certification: Cisco Certified Network Associate
  • Team player – able to adapt to an agile environment that deals with high volume of requests, collaborating effectively with direct and indirect teams 

High desirable

  • Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference
  • Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customers 

Language Proficiencies

  • Excellent English communication skills (verbal and written) required
  • Multilingual capability i.e. Mandarin, Cantonese, Japanese, Korean is an advantage

 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10079816-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 16/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Service Management-Specialist
Permanent Full Time
INTERNATIONAL: Makati City
Permanent Full Time
INTERNATIONAL: Makati City
30 June 2019
Closing in: 11 days time
Opened 16 June 2019
To contribute to the retention and growth of a portfolio by providing the key delivery interface within Telstra and ensuring effective service delivery to customers.

Service Management-Specialist

  • Job Number: 10079817-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 16/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Role Purpose

To contribute to the retention and growth of a portfolio by providing the key delivery interface within Telstra and ensuring effective service delivery to customers.

 

Key Responsibilities

  • Be the primary service relationship interface between customers and Telstra for activation / assurance / billing issues
  • Facilitate and lead stakeholders in the delivery of solutions and services
  • Foster open communications between all stakeholders, establish relationships and clear understanding of accountabilities
  • Monitor the development of the program/project aligned to customer expectations and customer business strategies.
  • Be an effective point of escalation for customers and stakeholders, as required, to manage and resolve service delivery issues, and support the sales process
  • Development of partnerships between customers, vendors and sub-contractor organisation to address business opportunities for Telstra
  • In conjunction with the sales team, participate in complex negotiations with the customer which results in appropriate and often long term agreements and commitments

Key Activities

  • Problem solving
  • Service Management Framework, planning and execution
  • Billing
  • Assurance

 

Qualifications/Experiences

Essential

  • Proven understanding and knowledge of Telecommunications/IT products and global data services
  • Minimum of 5 years of experience as a Service Manager with customer facing service or relationship management experience, or equivalent
  • Effective planning, organizational and multi-tasking skills
  • Exceptional stakeholder management
  • Analytical and problem-solving skills
  • Demonstrates maturity and good business acumen in a customer-facing environment

High desirable

  • ITIL V3 Foundation certification is an added advantage

Language Proficiencies

  • Excellent English communication skills (verbal and written) required
  • Multilingual capability i.e. Mandarin, Cantonese, Japanese, Korean is an advantage

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10079817-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 16/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Account Development and Support-Specialist
Permanent Full Time
INTERNATIONAL: Makati City
Permanent Full Time
INTERNATIONAL: Makati City
30 June 2019
Closing in: 11 days time
Opened 16 June 2019
Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

Account Development and Support-Specialist

  • Job Number: 10079821-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 16/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

Role purpose

Achieve agreed revenue target, primarily via telephone contact, by identifying and gaining business from new and existing customers of Telstra, and ensuring complete customer satisfaction when dealing with Telstra.

 

Key Responsibilities

  • Establish and/or maintain a direct relationship, primarily through telephone contact, with new and existing clients to determine their present and future business needs and propose suitable products, services and upgrades in order to maintain and grow rev
  • Understand the customers’ objectives, buying criteria and decision making processes and form long term business partnerships with a view to leveraging revenue from the relationship and promoting Telstra as a quality service provider.
  • Negotiate price and volume discounts (where applicable) in accordance with Telstra’s policies and liaise with relevant stakeholders (including Technical Support staff) about any issues, to ensure ongoing customer retention and satisfaction.
  • Identify and gain new business through a sustained contact with the customer (including cold calling, emails and following up referrals/leads) and keep abreast of the sales strategies of Telstras competitors.
  • Coordinate, conduct and participate in Inside Sales promotions, campaigns, events and displays.  Assist with the preparation of demonstrations of Telstras products (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts, etc.

Key Activities

  • Quote Preparation
  • Order Management & Customer Account Administration
  • Sales Support
  • Invoicing
  • Commission Reporting/ Requests/ Disputes

 

Qualifications/Experiences

Essential

  • At least 3-5 years experience working in a customer-facing role
  • Telesales experience preferred
  • Excellent PC/Computer skills, specifically with Office 365
  • Passion for customer delight and sales growth
  • Confident and outgoing personality
  • Faced-paced and able to multitask
  • Drive, ambition and will to progress, and a strong team working ethic
  • Can demonstrate ability to build and develop long-term client relationships
  • Willingness and ability to work in an agile environment
  • Attention to details and excellent documentation/note-taking skills 

High desirable

  • Strong professional presence, active listening, and presentation skills over the phone, in-person, and video conference
  • Exhibits genuine interest and comfort in learning and using new technologies, which include digital communications and social media to network and connect with people 
  • Ability to simplify the complexity of technology and translate it as a compelling solution story that resonates with customers

Language Proficiencies

  • Excellent English communication skills (verbal and written) required
  • Multilingual capability i.e. Mandarin, Cantonese, Japanese, Korean is an advantage

 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10079821-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Makati City
  • Opening date: 16/06/2019 04:00 PM AEST
  • Closing date: 30/06/2019 03:55 PM AEST
  • Applications close in: 11 days time

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Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Payroll-Consultant
Permanent Full Time
INTERNATIONAL: Manila
Permanent Full Time
INTERNATIONAL: Manila
22 June 2019
Closing in: 3 days time
Opened 06 June 2019
We are looking for a Payroll Consultant who will be responsible for the preparation and execution of Philippines payroll ensuring world class, efficiency, innovation, transparency and consistency in delivery and execution

Payroll-Consultant

  • Job Number: 10079942-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Manila
  • Opening date: 06/06/2019 04:00 PM AEST
  • Closing date: 22/06/2019 03:55 PM AEST
  • Applications close in: 3 days time

We are looking for a Payroll Consultant who will be responsible for the preparation and execution of Philippines payroll ensuring world class, efficiency, innovation, transparency and consistency in delivery and execution.

As a Payroll Consultant, you will assist with the execution of the payroll strategy (including vendor arrangements) in alignment with the company strategy, supporting growth and positively impacting business outcomes.

 

Key Accountabilities:

In-charge of the preparation and execution of Philippines payroll and other related operations such as Benefits, annual Tax reporting and internal/external payroll audits. Other duties includes but not limited to accurate payroll calculation and processing payments on-time as well as the statutory payments meet with specific requirements and compliance as per the country legislation:

  • Execute programs of work to ensure that they align to strategic objectives and available resources.
  • Ensure compliance with corporate policy, procedures and all legislative requirements.
  • Ensure continuous update and compliance with Philippine legislations on labor, tax, Social Security, and all government benefits. 
  • Ascertain paid out government benefits from the Social Security are recovered in favor of the company.  
  • Drive innovative thinking and approach to continuously improve.
  • Ensure employees understand pay outcomes to reduce calls and enquiries.
  • Help resolve complex payroll escalations.
  • Develop effective and collaborative working relationships with key stakeholders across the organization including senior members of the wider HR community, HRSS PMO, Finance, CRO (Audit), Treasury and HR Comp & Benefits.
  • Manage external partnerships, including KPI’s and SLA’s.
  • Help build and improve overall customer experience in partnership with outsourced service providers.
  • Help coordinate Annual events, including EOFY, Rem review, and both internal & external audits.

Qualifications/Experiences:

  • Demonstrated success in functionally managing an array of new and or complex processes/projects.
  • Experience in determining and establishing operating systems and frameworks in relation to payroll.
  • Minimum 5 years of experience in a Payroll or Finance organization, with a proven track record of success.
  • SAP knowledge essential.
  • Experience in working with complex payroll and timekeeping information systems, and working knowledge of enterprise systems.
  • Technical knowledge and skills relevant to human resources and payroll administration.
  • Knowledge of generally accepted accounting and payroll principles.
  • Knowledge of laws governing taxation/reporting of wages, salary recoveries, laws governing garnishee, employee benefits and other salary withholdings. 
  • Excellent relationship management skills.
  • Problem solving and critical thinking skills.
  • Excellent oral and written communication skills and presentation abilities
  • Organized, adaptable, a self-starter, highly motivated by challenge, and a team player.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: 10079942-001
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Manila
  • Opening date: 06/06/2019 04:00 PM AEST
  • Closing date: 22/06/2019 03:55 PM AEST
  • Applications close in: 3 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
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