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Sales Consultant

  • Job Number: JR-10009382
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Central Visayas
  • Opening date: 06/02/2020 12:00 AM AEST
  • Closing date: 28/02/2020 11:59 PM AEST
  • Applications close in: 0 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday, everywhere.

In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally-led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities. Our Global pressence allows us to bring together a world of ideas that help strengthen businesses locally.
 

In this role, you will be responsible for:

  • Handle outbound and/or inbound customer sales and service contacts, exploring and closing sales opportunities in accordance with standard procedures on every call.
  • Using client provided customer lists and call guides, initiate customer contact in accordance with campaign requirements.
  • Identify customer needs through standard questioning techniques, product usage analysis and provide product/service information to enable the customer to make an appropriate decision.
  • Issue/activate work orders by the accurate entry of customer information into core Telstra system/s and by following established work instructions.
  • Determine status of request and assist in the delivery of product/service through liaison with the appropriate area.
  • Understand customers and their personal needs well to develop and deliver solutions that create the most value for them
  • Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
  • Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.


To be successful in this role, you should have:

  • Sales and customer service experience / based roles
  • Contact Centre experience
  • Previous experience in a sales environment , specifically a target driven environment rather than a soft service environment
  • Telemarketing complex administration experience
  • Solving problems of moderate complexity
  • Maintaining stakeholder relationships
  • Some experience in a specialist field
  • Previous experience in Inbound/Outbound Sales (essential)


Join us as we bring government, industry, enterprise and providers together to solve the biggest emerging challenges using the latest technologies

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.



 


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10009382
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Central Visayas
  • Opening date: 06/02/2020 12:00 AM AEST
  • Closing date: 28/02/2020 11:59 PM AEST
  • Applications close in: 0 days time

Tech at Telstra

Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra

Flexibility applies to every kind of role at Telstra. We’re driving new ways of working, and giving you more choice in how you work. It’s not where you are, it’s what you do.
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