Home Explore Jobs


Explore jobs
We’ve got opportunities in software and network engineering to marketing, big data to customer champions, cyber security to product and service design - and just about everything in between. Find your future career with us.

Your search

Location

Job Results

Page 1 of 1 - Found 3 jobs
Senior Technical Solutions Specialist
Permanent Full Time
INTERNATIONAL: California
Permanent Full Time
INTERNATIONAL: California
24 October 2019
Closing in: 10 days time
Opened 11 October 2019
Are you an experienced Senior Technical Specialist looking for your next big break?...

Senior Technical Solutions Specialist

  • Job Number: JR-10002038
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: California
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 24/10/2019 11:59 PM AEST
  • Applications close in: 10 days time

Are you an experienced Senior Technical Specialist looking for your next big break?

With our customers at the heart of everything we do, we’ve set ourselves the ambition of being the leading Service Provider connecting North America to the Asia-Pacific region. With over 60% of the world’s population living in Asia-Pacific, and the importance of reliable, secure and resilient network infrastructure to connect business to countries, cities and communities, now is an amazing time to be part of Telstra’s growth in the Americas.

We're on the lookout for talented and passionate Senior Technical Specialist/Engineer to be a trusted technology advisor for our customers.  We exist to enable our customers in North America to access the dynamic markets of the Asia-Pacific region and beyond. We do this through our network that spans over 250,000 miles of cable infrastructure and by being a trusted partner that delivers exceptional solutions and world-class account-management, service and support.

About the role

As a customer advocate, our Senior Technical Specialist will produce deep technical and business insights, which is where you curiosity, customer mindset, and expertise in working with businesses that operate internationally will be highly valued.  As a technology advocate, you will be regarded as a subject matter expert who will be sought after by our customers and where your background in designing networks and the ability to articulate how technology can transform business will be what makes you exceptional.  

Key Responsibilities

  • Identify complex sales opportunities and work with AEs to capitalise on any gaps
  • Provide specific technical support/advice to the customer and close issues where required
  • Partner with the Senior Account Manager to ensure the customer is up to date on the application of  new and emerging technology solutions
  • Produce robust implementable solution designs in area of expertise
  • Establishing and maintaining key relationships within customer organizations to develop & close deals
  • Generate and share insights from customer engagement sessions to distil customer business needs, strategize on potential opportunities/offerings and collaborate with Product teams to develop compelling and repeatable client propositions
  • Formulating, implementing and managing strategic engagement plans for each opportunity including deal structuring ideas and proposal storylines/pitches for sharing across internal stakeholders
  • Coordinating and working in a complex matrix environment to establish balance of solution and commercial outcome both internally and with customers
  • Contribute to and/or lead the nominated ‘chapters’ that you are assigned to, leading by example with cross-regional collaboration and knowledge sharing

Qualifications and Experiences:

  • Over 10 years of experience in solution and/or product sales within the telecommunication industry
  • Strong ability to collaborate across industry sectors and solution offerings
  • Must demonstrate in-depth understanding and previous experience of enterprise products and solutions development;
  • Strong technical knowledge in telecommunications, IP networks & technologies
  • Experienced in high quality, professional engagement with senior stakeholders within customers both in terms of interpersonal & presentation skills with an appropriate mix of confidence and humility
  • Ability to think out-of-box, identify unsaid customer needs and generate new business opportunities
  • Ability to interact with and positively influence customer decision makers across levels - C-suite Executives, Business Heads leaders, VP/Directors etc.
  • Creativity to be able to develop innovative solutions, innovative business and commercial models, innovative partnerships
  • Ability to engage consultatively on innovation, industry transformation trends, potential client initiatives and supporting solutions.
  • Ability to develop creative commercial models, business cases to meet customer needs and generate business value (e.g. outcome based/success based charging)

The following are highly desirable:

  • Experience in IT /technology & business advisory/ consultancy and project execution & delivery across major industry verticals
  • A University Degree in any field with emphasis on Telecom Engineering, Computer Science or related disciplines; possession of an MBA is a plus;
  • Experience working for an International company that achieves success through cross-regional collaboration
  • Ability to work flexibly to accommodate calls and meetings outside normal business hours
  • Demonstrated strong coaching pedigree
  • Familiarity with Salesforce.com

What can we offer you?

It's no secret we expect a lot from you. But like any good relationship, we give a lot back.  As one of Australia’s top companies that has been operating in the United States for 25 years, Telstra is committed to work-life balance, generous rewards (our benefits are pretty amazing), and incentives that reward for performance.  What you'll probably appreciate too is the amazingly diverse and talented group of colleagues you'll work with, who'll support your development and with whom you'll achieve great things.

If you want to be part of a talented, dynamic and fun team then please get in touch. This role is based in San Francisco, and our office is in the financial district on Market Street.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10002038
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: California
  • Opening date: 11/10/2019 12:00 AM AEST
  • Closing date: 24/10/2019 11:59 PM AEST
  • Applications close in: 10 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Service Delivery-Senior Specialist
Permanent Full Time
INTERNATIONAL: California
Permanent Full Time
INTERNATIONAL: California
15 October 2019
Closing in: 1 days time
Opened 02 October 2019
ABOUT THE ROLE...

Service Delivery-Senior Specialist

  • Job Number: JR-10000359
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: California
  • Opening date: 02/10/2019 12:00 AM AEST
  • Closing date: 15/10/2019 11:59 PM AEST
  • Applications close in: 1 days time

ABOUT THE ROLE

Telstra Enterprise is a growth engine for Telstra, focused on providing global business customers of all sizes with industry based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise. In this way, we empower our customers to harness the opportunities created by technology, and respond to the digital disruption that is underway across virtually every part of the economy.

As the Service Delivery Manager, you will contribute to the retention and growth of the client (or portfolio of clients) by providing the key delivery interface within Telstra. The role provides a holistic, end-to-end service relationship and ensures all Telstra and client deliverables are achieved with customer satisfaction targets met or exceeded.

The role is expected to achieve customer contracted Service Levels or Service Targets, minimize Service Level Credits, deliver against financial plan for the account/s, support financial growth of the account/s, achieve customer satisfaction targets, achieve year on year improvement and manage compliance to general housekeeping and OH&S targets. It understands the customer’s business, direction and value drivers and using this knowledge to motivate and influence service delivery stakeholders.

Key Accountabilities / Responsibilities

  • Actively engaging with the different Telstra delivery towers and fostering open communications to build strong working relationships and ensure that issues are effectively managed to closure. This includes management of 3rd party vendors
  • Lead major issue management by coordinating internal stakeholders and providing status and communications to our customers
  • Apply the principles of continuous improvement and encourage the business group to do the same
  • Facilitate the team in designing action and solutions to improve customer satisfaction
  • A high level of organisation, responsibility, self-motivation and personal commitment.
  • Perform Project Manager tasks and responsibilities including setting, guiding and managing projects to their target.  Responsible for managing time (schedules / phases), resources (internal and external) and content (milestones / targets).
  • Act as the single point of contact for the client team on operational and service issues. Ensure that Telstra is performing to the levels specified in customer contracts. 
  • Manage orders with our Global Service Implementation Group. Examine estimates on performance requirements and delivery scheduled to ensure accuracy and completeness. 
  • Coordinate activation times and dates for each circuit of customer services.  Confirm assurance information is in Fault Database as soon as the service is activated. Process progress and performance reports and presents them to the customer.
  • Be an effective point of escalation for customers and stakeholders, to manage and resolve project delivery issues

Qualifications / Experiences:

Essential:

  • • ITIL V3 Foundations accreditations
  • • Strong Knowledge of Telstra Operations Platforms and Stakeholders
  • • Strong Knowledge of Telstra IP Engineering Principles.
  • • Demonstrated ability to maintain operational relationships.

Highly desirable:

  • • CCNA or Above
  • • ITIL V3 Practitioner
  • • Lean/6 Sigma/Process Improvement
  • • PMP Certification is highly desirable

Our purpose is to create a brilliant connected future for everyone, and it’s our responsibility to the nation, and every market we operate in. This will give your work meaning because you’ll know that you’re helping to make a difference to our customers and the communities in which they live

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10000359
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: California
  • Opening date: 02/10/2019 12:00 AM AEST
  • Closing date: 15/10/2019 11:59 PM AEST
  • Applications close in: 1 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
Marketing Specialist
Permanent Full Time
INTERNATIONAL: California
Permanent Full Time
INTERNATIONAL: California
18 October 2019
Closing in: 4 days time
Opened 11 September 2019
Ever considered a role in a fast-growing global telecommunications and technology company with an established presence in the United States? The Americas has been part of Telstra’s International business for 25 years, and as the home of capital,...

Marketing Specialist

  • Job Number: JR-10001598
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: California
  • Opening date: 11/09/2019 12:00 AM AEST
  • Closing date: 18/10/2019 11:59 PM AEST
  • Applications close in: 4 days time

Ever considered a role in a fast-growing global telecommunications and technology company with an established presence in the United States? The Americas has been part of Telstra’s International business for 25 years, and as the home of capital, commerce and innovation is strategically important to Telstra.

We are looking for a resourceful, experienced Marketing Specialist to join our growing team in San Francisco. This is an incredible opportunity for a Bay Area marketer to work with a great team and expand your skills in the technology and media segment.

The role of a Marketing Specialist is responsible for guiding marketing strategies, creating and delivering marketing programs to support the growth and expansion of the Tech and Media segment and additional marketing initiatives.  The successful candidate will manage multiple projects and demonstrate both creativity and attention to detail to help drive business growth. You will be required to provide a wide range of marketing support to the local sales teams and other internal as well as external stakeholders spanning events, demand generation campaigns, communications, digital and channel marketing as well as collateral development.

Key Responsibilities:

  • Creating, and delivering marketing programs to support the growth and expansion of company products and services
  • Develop and manage a portfolio for the Tech and Media segment, communications, marketing programs and initiatives in support of brand strategy and targeted segment plans.
  • Creates, conveys brand messages to improve brand awareness and ensuring creatives are on-brand across all customer-facing elements of the campaign, including; media, advertising, customer education materials, collateral and support materials.
  • Monitor the effectiveness of campaigns and intervene as required, to ensure optimal campaign effectiveness.
  • Assist with or prepare briefs for creative design undertaken by marketing agencies and ensure quality deliverables on time and within budget.
  • Acts as a go-to resource for up-to-date, accurate research and market information.  Will be responsible to research and analyses a variety of industry market information, including; market trends, competitor offerings, and demographic data
  • Presents findings of the industry to sales and marketing teams to help guide the direction and activities of the segment
  • Identifies the appropriate media channels where each product or service's marketing materials can be delivered to the public
  • Enforce brand marketing guidelines throughout each product to create a cohesive feel to each project
  • Strong experience and background in event management
  • Collaborate with legal and compliance teams to ensure all marketing campaigns and materials are in compliance.
  • Provides expert direction and insight to marketing staff members throughout each project or campaign
  • Tracks marketing strategy results closely and creates detailed reports with data analysis and other feedback
  • Adjusts marketing plans as needed in response to data tracking efforts
  • Lead generation report findings and results to upper management and executives

Key Accountability Metrics:

  • Marketing support for the Tech and Media new growth expansion in the Americas - will be required to support the local sales leader on delivering strategic and successful results developed for the Tech and Media segment and will also be responsible in strategic customer engagements on an ad hoc basis
  • Market Research/Demand Generation - will measure market data on a regional level on ways to sell Telstra products in the Americas. The candidate will work with the Senior Marketing Specialist for the Americas leading and supporting the execution of global demand generation campaigns to attract new sales leads, nurture prospects and communicate effectively with existing customers across both online and offline channels. Will undertake localisation of campaign content, while self-managing the full campaign lifecycle (data, creative, digital content, lead distribution, ROI reporting) using Telstra’s marketing automation system. This will involve list creation and management. The role requires a ‘hands-on’ approach to tactical execution of campaigns across email marketing, direct marketing, social media, webinars, trial offers, telemarketing and inside sales
  • Event Management - manage events such as trade shows, seminars, roundtables, customer forums, hospitality/networking events across the West Coast to help support sales pipeline objectives. This includes the review, selection and negotiation with events agencies & vendors as well as ensuring consistency in messaging and branding to align with the overall company’s guideline. Close tracking on marketing leads from events & campaigns to evaluate results and provide post-mortem analysis. Travel will be required for key industry and customer events.
  • HSE Responsibility - Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation

Qualifications:

  • Minimum of 5 years of experience in a field marketing & lead generation management 
  • Minimum of  5 years of experience in a marketing role
  • Strong analytical skills and reporting processes
  • Excellent written, verbal communication skills, public speaking and interpersonal communication
  • Knowledge and natural interest in B2B and technology marketing
  • Strong background in events management
  • The ability to establish, build and foster relationships with Telstra staff, suppliers and customers both local and global
  • Knowledge of Media Channels and Marketing Strategies
  • A recognized marketing qualification and passion for the marketing discipline
  • Attention to detail, strong organization skills and a Multi-Tasker        
  • Proficient in MS Office applications – Word, Outlook, Excel etc.
  • Background working within global/cross-functional teams within an agile environment
  • Experience with CRM (salesforce.com) and marketing automation software (Marketo and Eloqua)
  • Proficient with HTML/CSS and email marketing / marketing automation and Social Media platforms


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10001598
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: California
  • Opening date: 11/09/2019 12:00 AM AEST
  • Closing date: 18/10/2019 11:59 PM AEST
  • Applications close in: 4 days time

Jobs in digital

As we move towards our future as a tech co we need strategists, creatives, production teams and subject matter experts to help us digitse our operations. Sound like you?

Proud past, brilliant future

Telstra is Australia’s leading telecommunications and technology company, with a rich history spanning more than 110 years.
1