At Telstra Enterprise, everything we do is centred on creating better ways to empower our Businesses and Government customers to thrive in a connected world. We are passionate about helping our customers to create transformative innovation throughout their businesses, by optimising IT, securing their businesses, liberating their workforce and reach across national and extending their reach across national and international boundaries.
The Channel Experience group optimises the operation of our frontline sales and service channels through a new operating model to address support, queries and resolution across sales and delivery teams at scale and pace. By triaging every query Channel Experience enables continue improvement, by driving digital adoption and enabling an efficient workforce. As this single source of truth Channel Experience provides insights & governance to enable Telstra Enterprise to better understand the health of the business. Striving for a consistent and efficient way in how we serve our channels, we will enable improvement for our employee experiences as they serve their customers.
These roles are needed to provide ongoing support for the TE (Telstra Enterprise) Business Improvement team. The roles will be responsible for the generation and maintenance of TE processes within Signavo and will work with various stakeholders on projects within TE.
The Business Analysts role collaborates with peers and business SMEs and serves as a consultant to design, improve and deploy systematic end to end business processes across Telstra Enterprise. Through an agile approach existing systemic issues will be prioritised to enable end to end improvements in business processes and best practices. To enable efficiency and value to Telstra Enterprise Sales and Delivery teams.
Specific deliverables include:
To be successful in the role, you will ideally bring the following:
It is expected that the successful candidate will have proven experience in process mapping.
If you are ready to step in a new direction, don't miss this opportunity!
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we're transforming to become the
telco of the future - to lead the market with the best solutions that we know our customers expect.
In Strategy & Finance, we set our shared strategic vision and facilitate long term strategic planning and resource allocation; provide
commercial advice and strategic insight; deliver external reporting; and enable the business to effectively manage key strategic, operational and financial risks.
As the Senior Technology Internal Auditor, you'll…
areas of risk within the business.
delivered according to GIA methodology and IIA standards.
the current and emerging risks which may hinder the achievements of those objectives.
To be successful in the role, you should have…
interest in pursuing Profession (Certified Information Systems Auditor (CISA)) and/or Post Graduate qualifications.
You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working
groups, stretch projects, and various learning programs to help equip you with the right skills for the future.
If this role sounds like you, then we would love to hear from you to discuss this great opportunity.
(Please be advised that the role may become permanent depending on the success of the outcome after 6 months)
At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.
In InfraCo, we lead and drive growth the wholesale market as a strategic partner of NBN, while managing key fixed network assets.
Senior Business Specialist - Robot Automation Delivery Specialist
To apply high-level skills and subject matter expertise to lead and manage the technical delivery of Blue Prism robot automation projects.
As the Senior Business Specialist - Robot Automation Delivery Specialist you'll
What you’ll bring
It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex
At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.
This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.
Who we are?
Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together.
We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.
We have operations in more than 20 countries, including in India where we’ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.
About the role:
Telstra’s Intelligent Process Automation Operations Centre (IACoE) is focussed on delivering business benefits through the deployment of Telstra’s Digital workforce. Current capabilities are primarily Robotic Process Automation (RPA), and machine learning capabilities such as NLP and chat bots
This role is responsible for managing the ‘run’ function of Telstra’s digital workforce, partnering with key line business leads, vendors and technology leads to consistently exceed operational performance metrics, deliver excellent customer experience and to drive efficiency and improvements
To be successful in the role, you’ll.
Health Safety and Environment
Decision Making Authority
This role is expected to
High Desirable –
What can we offer you?
Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path.Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things.
Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on.
Sounds like you?
A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential. At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex