At Telstra Enterprise, everything we do is centred on creating better ways to empower our Businesses and Government customers to thrive in a connected world. We are passionate about helping our customers to create transformative innovation throughout their businesses, by optimising IT, securing their businesses, liberating their workforce and reach across national and extending their reach across national and international boundaries.

Please note:

• Multiple vacancies available
• Flexible with work location: Sydney/Melbourne/Brisbane/Canberra/Hobart

The Channel Experience group optimises the operation of our frontline sales and service channels through a new operating model to address support, queries and resolution across sales and delivery teams at scale and pace. By triaging every query Channel Experience enables continue improvement, by driving digital adoption and enabling an efficient workforce. As this single source of truth Channel Experience provides insights & governance to enable Telstra Enterprise to better understand the health of the business. Striving for a consistent and efficient way in how we serve our channels, we will enable improvement for our employee experiences as they serve their customers.

These roles are needed to provide ongoing support for the TE (Telstra Enterprise) Business Improvement team. The roles will be responsible for the generation and maintenance of TE processes within Signavo and will work with various stakeholders on projects within TE.

YOUR IMPACT:

The Business Analysts role collaborates with peers and business SMEs and serves as a consultant to design, improve and deploy systematic end to end business processes across Telstra Enterprise. Through an agile approach existing systemic issues will be prioritised to enable end to end improvements in business processes and best practices. To enable efficiency and value to Telstra Enterprise Sales and Delivery teams.

Specific deliverables include:

• Development, design and implementation of step improvements relating to processes, products and systems, including awareness of best practice
• Observe, understand how the team’s performance impacts on broader business and take action accordingly
• Implementation of the business plan, goals and measures

To be successful in the role, you will ideally bring the following:

It is expected that the successful candidate will have proven experience in process mapping.

PLUS:

• Essential sound knowledge of modern business best practice
• Understanding of robust implementation tactics and approaches to technical aspects around Data Migration, Integration
• Demonstrated experience in either of these tools: Signavio, MS Projects, JIRA
• Efficient in design and analysis of Business, Technical and Functional Requirements and User Stories
• Data and Analytics - Identify how problems can be addressed with data and analytics solutions; extract and communicate meaningful insights from analyses; and identifying root cause
• Strong stakeholder engagement skills with a collaborative mindset
• Excellent communication skills and positive attitude

NEXT STEPS?

If you are ready to step in a new direction, don't miss this opportunity!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we're transforming to become the

telco of the future - to lead the market with the best solutions that we know our customers expect.

In Strategy & Finance, we set our shared strategic vision and facilitate long term strategic planning and resource allocation; provide

commercial advice and strategic insight; deliver external reporting; and enable the business to effectively manage key strategic, operational and financial risks.

As the Senior Technology Internal Auditor, you'll… 

• In accordance with the annual audit plan, assist in the delivery of risk based IT audits which highlight the

         areas of risk within the business.

• Under the supervision of the Senior Specialists, execute assigned audits, ensuring high quality fieldwork is

        delivered according to GIA methodology and IIA standards.

• Partner with relevant areas of the business to understand Telstra’s strategic and business objectives as well as

         the current and emerging risks which may hinder the achievements of those objectives.

• Contribute and ensuring GIA’s strong and valued profile across Telstra.
• Support the GIA Leadership Team in building and improving quality internal audit services.

To be successful in the role, you should have…

• Audit/Advisory/Business experience in a major corporate or chartered accounting firm.
• Tertiary qualifications in Information Systems and Commerce, Business or related discipline, ideally holding or with an

          interest in pursuing Profession (Certified Information Systems Auditor (CISA)) and/or Post Graduate qualifications.

• Experience in successfully working on internal audits, business operations or projects.
• Experience in auditing all layers of technical architecture including hardware, operating systems, databases and network communications.
• Good communication skills (written and verbal).
• Clear thinking/analytical skills.
• Strong interpersonal savvy.
• Understanding of the Telecommunications industry will be looked upon favourably.

You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working

groups, stretch projects, and various learning programs to help equip you with the right skills for the future.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

(Please be advised that the role may become permanent depending on the success of the outcome after 6 months)

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

In InfraCo, we lead and drive growth the wholesale market as a strategic partner of NBN, while managing key fixed network assets.

Senior Business Specialist - Robot Automation Delivery Specialist

To apply high-level skills and subject matter expertise to lead and manage the technical delivery of Blue Prism robot automation projects.

As the Senior Business Specialist - Robot Automation Delivery Specialist you'll

• Act as the leading subject matter expert in robot automation and agile/rapid delivery and provide coaching as appropriate
• Develop and maintain tracking and reporting frameworks
• Engage in ongoing reviews of business processes and systems to ensure the companys evolving corporate objectives are met
• Lead cross-functional teams in the design, development, and deployment of automation programs of work to deliver business requirements maintaining a company-wide view
• Provide a context for process improvement based on Business Unit and Corporate models and industry references

What you’ll bring

Essential:

• 3 years experience in Blue Prism
• 3 years experience in Agile Ways of Working
• 5 years experience in Robotic Process Automation Design, Build, Test & Implement

Desirable:

• Experience with Telstra software engineering/delivery
• Experience with Telstra’s Intelligent Automation Centre of Excellence

It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

Who we are?

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together.

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.

We have operations in more than 20 countries, including in India where we’ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.
  

About the role:

Telstra’s Intelligent Process Automation Operations Centre (IACoE) is focussed on delivering business benefits through the deployment of Telstra’s Digital workforce.  Current capabilities are primarily Robotic Process Automation (RPA), and machine learning capabilities such as NLP and chat bots

This role is responsible for managing the ‘run’ function of Telstra’s digital workforce, partnering with key line business leads, vendors and technology leads to consistently exceed operational performance metrics, deliver excellent customer experience and to drive efficiency and improvements

To be successful in the role, you’ll.

Responsibilities:

• Establishing a world-class Intelligent Process Automation Centre of Expertise and high performing support team
• Providing exceptional customer experience, delivering excellent operational support for Telstra’s digital; workforce.
• Ensuring that business benefits are maximised, managing change throughout the post production lifecycle of Telstra’s Digital workforce
• Advocating and championing continuous improvement to operational metrices

Health Safety and Environment

• Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation

 Decision Making Authority

 This role is expected to

• provide leadership across all operational aspects of managing post production lifecycle
• lead cross functional teams to deliver excellence
• manage the IACoE operational budgets ($’s TBA)
• own and deliver the operational strategy and annual operating plan

Qualification –

Essential –

• 10 – 12 years of experience
• Required: Tertiary qualifications in IT, Business, Commerce or Engineering with post-graduate degree preferred (Business / Engineering)
• Hands on experience building, designing and supporting RPA solutions using established tools (e.g. BluePrism (Preffered), Automation Anywhere, UiPath  or equivalent software) or broader technical development experience coupled with a strong interest in RPA
• Effective communication and facilitation with key business stakeholders to capture and represent immediate business requirements to long term strategic objectives
• Strong organisational skills, with the ability to work independently as well as in a highly collaborative, team-based environment
• Experience with agile development principles
• Passion for learning and working with leading edge technologies
• Ability to communicate effectively with customers, business and technical teams
• Comfortable working with virtual and geographically dispersed teams.
• Excellent interpersonal and communication skills.
• Experience operating in large, complex project structures

High Desirable –

• MBA or MCS qualifications
• Blue Prism Developer accreditation
• Significant experience in operational experience in delivering  Blue Prism robotics and automation solutions for large enterprise organisations
• Familiar with DevOps tools application and automation – Jira, Jenkins, Bamboo, Confluence, Kubernetes, Ansible
• Capability to interpret business ideas/requirements, develop, test and deploy solutions using agile/scrum and DevOps methodologies
• Proven work experience in as a computer software engineer or software developer with application mastery of Software Engineering tools, process and techniques
• Experience with infrastructure automation tools such as Docker, Puppet, Chef or other platforms is a plus
• Business analysis
• Process improvement

What can we offer you?

Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path.

Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things.

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on.

Sounds like you?

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential.
 
At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.

​

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex