We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re Australia’s leading telecommunications and technology company, with operations in more than 20 countries. 
In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. 

Our GBS team

Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra.   

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

The role with us

As the Process Re-Engineer Specialist, you'll be…

continually look for process improvement opportunities and apply your knowledge of continuous improvement methodologies and analysis on complex processes and procedures to recommend innovative solutions that drive commercial and customer success. Your ability to make data driven decision and prioritise key improvement actions are critical to your success in this role.

Key responsibilities

• Lead components of process design activities and solutions by using problem solving techniques and continuous improvement methodologies such as Lean, Six Sigma, and Human Centred Design to accelerate operational, productivity and customer experience improvements and metrics across Telstra.
• Identifies and acts to address process controls associated with current and proposed processes against business objectives and ensures alignment. 
• Applies detailed process knowledge to analyse business and customer requirements and provide innovative solutions and recommendations by leveraging process re-engineering and automation technologies and frameworks.
• Lead and contribute to a continuous improvement culture through coaching and training of continuous improvement methodologies and industry best practice to the wider team.
• Facilitate customer and employee interviews and or workshops to detect pain points and optimise the user journey across all relevant touchpoints to ensure best in class customer experience.
• Engage and consult with key stakeholders to assess the scope of the problem and gathers relevant sources of information to support the identification and prioritisation of improvement initiatives.

Your capabilities & experience

To be successful in the role, you must have:

• 5+ years of relevant experience
• Lean six sigma certification/s
• Strong stakeholder management skills
• Has experience virtual facilitation
• Signavio and BPMN 2.0 experience are highly desirable

Here, you can expect to be working at the forefront of our telecommunications technology landscape, on projects key to our success, delivering innovative solutions on a scale you won’t find elsewhere.

Your next step is to apply!

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we're transforming to become the

telco of the future - to lead the market with the best solutions that we know our customers expect.

In Strategy & Finance, we set our shared strategic vision and facilitate long term strategic planning and resource allocation; provide

commercial advice and strategic insight; deliver external reporting; and enable the business to effectively manage key strategic, operational and financial risks.

As the Senior Technology Internal Auditor, you'll… 

• In accordance with the annual audit plan, assist in the delivery of risk based IT audits which highlight the

         areas of risk within the business.

• Under the supervision of the Senior Specialists, execute assigned audits, ensuring high quality fieldwork is

        delivered according to GIA methodology and IIA standards.

• Partner with relevant areas of the business to understand Telstra’s strategic and business objectives as well as

         the current and emerging risks which may hinder the achievements of those objectives.

• Contribute and ensuring GIA’s strong and valued profile across Telstra.
• Support the GIA Leadership Team in building and improving quality internal audit services.

To be successful in the role, you should have…

• Audit/Advisory/Business experience in a major corporate or chartered accounting firm.
• Tertiary qualifications in Information Systems and Commerce, Business or related discipline, ideally holding or with an

          interest in pursuing Profession (Certified Information Systems Auditor (CISA)) and/or Post Graduate qualifications.

• Experience in successfully working on internal audits, business operations or projects.
• Experience in auditing all layers of technical architecture including hardware, operating systems, databases and network communications.
• Good communication skills (written and verbal).
• Clear thinking/analytical skills.
• Strong interpersonal savvy.
• Understanding of the Telecommunications industry will be looked upon favourably.

You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working

groups, stretch projects, and various learning programs to help equip you with the right skills for the future.

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re Australia’s leading telecommunications and technology company, with operations in more than 20 countries.

In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

Global Business Services (GBS)

Our GBS team enables Telstra to achieve a radically simplified business model, bringing together back-of-house services with high-volume service operations that were previously delivered separately throughout the company.

Our focus is to deliver great experiences, to simplify and innovate, and drive profitability across our business.

The role with us

As the Process Analyst, you'll be...

working with assigned client group to analyse business processes and procedures, identifying inefficiencies that may inhibit corporate goals. Create reports identifying possible remedies, new processes and in some instances, new and emerging techniques.

Key responsibilities

• Develops graphical representations of business processes to facilitate understanding and decision making
• Assesses the feasibility of business process changes and recommends new approaches
• Selects, tailors and implements business process improvement methods and tools at programme, project and team level in line with agreed standards
• Perform analysis and recognise patterns in processes and procedures to initiate incremental improvements and solutions to existing processes, products and systems in own area
• Contributes to the definition of organisational policies, standards, and guidelines for business process improvement

Your capabilities & experience

To be successful in the role, you must have:

• Telecommunications background or experience in project work with Telecommunications
• Uses modelling tools/software such as Signavio to document as-is process models that comply with Business Process Modelling and Notation standards          
• Strong Data Analytics background
• Strong stakeholder management skills
• Strong problem-solving skills
• Strong conflict resolution and negotiation skills
• 7 - 10 years of experience in process modelling
• Process mining experience is nice to have

You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working groups, stretch projects, and various learning programs to help equip you with the right skills for the future.

Interested? Apply now!

If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career - we'd welcome you to apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

The Pricing Team Lead will lead & manage two regions of Price Desk. Price Desk is a 24/5 function supporting Australia, Asia, EMEA & US. This role will lead, coach, and develop a team of pricing analysts who will design and build models that support the delivery of pricing constructs that comply with regulatory and commercial frameworks, reflect competitive and market requirements and achieve business objectives.

Key Responsibilities/Accountabilities

• Lead the development and management of the Price Desk operations for two regions.
• Collaborate with peer to transform Price Desk into a high-performance team
• Perform pricing analysis across various opportunities, including complex and major deals where senior expertise is essential
• Review work done by pricing analysts, as needed
• Work effectively within the defined process & guideline parameters required, to enable an efficient & scalable global team.
• Ensure regular feedback to all stakeholders’ teams in relation to pricing escalations
• Ensure financial/commercial data integrity is maintained throughout the process
• Establish best practice benchmarks in pricing
• Lead knowledge management across the business area including process and standards
• Maintain the business area Operating/Engagement Model, updating it as new situations arise

Qualifications / Experiences

Essential

• Bachelor’s Degree in business / marketing / economics / engineering / analytics
• Well exposed in the Telecommunication industry or other business environment experience
• Demonstrable experience in a financial / commercial / business analytics role, with advanced financial modelling, analytical and quantitative expertise
• Experience in understanding, interpreting and analysing complex business issues
• Experience in focused market research activities to support business decision making.
• Ability to clearly present complex analytics into clearly articulated outcomes and recommendations
• Understanding International Connectivity and Managed services products within an international environment
• Understand the concepts of customer value, segmentation, targeting and positioning and how they interrelate
• Relationship builder both externally/internally
• High attention to detail
• Well organized and efficient, able to report accurately and meet deadlines

High-Desirable

• Solving complex problems
• Contribution to developing strategy
• Engaging and influencing stakeholders
• Tenure in Pricing is desirable
• An international multicultural approach, ability to work in virtual teams

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including in India where we’ve launched our new Innovation and Capability Centre (ICC) in Bangalore.

We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. Join us on this exciting journey, and together, we’ll reimagine the future.

The Business Analysts role collaborates with peers and business SMEs and serves as a consultant to design, improve and deploy systematic end to end business processes across Telstra Enterprise. Through an agile approach existing systemic issues will be prioritised to enable end to end improvements in business processes and best practices. To enable efficiency and value to Telstra Enterprise Sales and Delivery teams.

Specific deliverables include:

• Development, design and implementation of step improvements relating to processes, products and systems, including awareness of best practice
• Observe, understand how the team’s performance impacts on broader business and take action accordingly
• Implementation of the business plan, goals and measures

To be successful in the role, you will ideally bring the following:

It is expected that the successful candidate will have proven experience in process mapping.

PLUS:

•  5+ years Significant experience + some specialized vocational skills (including Team Management) Perform analysis and recognise patterns in processes and procedures to initiate incremental improvements and solutions to existing processes, products and systems in own area.
• Proven experience in process mapping
• Hands on experience in business process management, end to end business improvement activities.
• Hands on experience in business improvement tools like Signavio, MS Visio.
• Efficient in design and analysis of Business, Technical and Functional Requirements and User Stories
• Data and Analytics - Identify how problems can be addressed with data and analytics solutions; extract and communicate meaningful insights from analyses; and identifying root cause
• Understanding of robust implementation tactics and approaches to technical aspects around Data Migration, Integration
•  Provide quality advice based on technical knowledge
• Escalate unanticipated variations for approval
• Recommend step improvements in own area and between areas, including awareness of best practice
• Contribute to the development and maintenance of the corporate memory/database for the business area
• Perform analysis and recognize patterns in processes and procedures to initiate incremental improvements and solutions to existing processes, products and systems in own area
• Provide quality advice based on technical knowledge
• Previous experience working in global teams and projects

Why join us?

Alongside your work on leading edge projects, working with us means you'll have access to company perks and benefits that'll reward you for the great work you do.

We’re growing, fast, and for you that means many exciting opportunities to develop your career with us at Telstra.

NEXT STEPS?

If you are ready to step in a new direction, don't miss this opportunity!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It must be delivered — and only Telstra can bring together all the parts to create it globally. This is where YOU come in, by playing your part to help our customers connect: faster, better and smarter.

Telstra Enterprise is looking for a Business Analyst to join the Value Creation Commercial Chapter Area to provide and lead specialist analysis, design, development and deployment of data insights that will underpin Customer Value Management decision. You will be enabling the organization to leverage data assets to deliver personalised customer experience, services, solutions and products.

Your role plays an important part insuring that the program runs smoothly. You will support your chapter area lead in the strategy, execution and governance of the program to ensure that we provide our customers with a seamless, world-class experience. And ultimately, improve customer sentiment and preference.

A taste of what the Business Analyst role entails:

Program- management

• Responsible for the membership and relationship data; working collaboratively with the Phoenix and Sales teams to sure data is accurate and relevant stakeholders are notified when data needs to be updated
• Systems; Work collaboratively with the Phoenix and Marketing Enablement teams to integrate and automate the nominations process into the B2B technology stack
• Data; Develop operating rhythm with C&SB to ensure that supply data matches the demand of the resources
• Reporting; Provide comprehensive program reporting to Chapter Lead to inform program decisions and governance ensuring that we can comprehensively report on the overall Diamond program
• Governance; Help facilitate and organise the monthly operational and quarterly executive diamond governance meetings

Self-Management

• Promote and live the Telstra Values and lead and work in accordance with Telstra's policies, processes and procedures.
• Manage own performance and ensure safe working environment for self and others.
• Communicate clearly and appropriately with a defined operating rhythm for your team
• Proactively demonstrate leadership and teamwork through a positive outlook
• Demonstrate through everything you do, the principles of collaboration, agility and flexibility to your team and stakeholders

To be successful in the role, you'll need to have:

• Knowledge of customer experience data sources & billing systems such as Phoenix, EDW, MICA, MAXIM, Axis.
• University qualified in Business, Economics or Marketing
• Demonstrated ability to achieve KPI's and marketing objectives
• Confident communication with stakeholders, both internal and external, at all levels of the business
• Excellent interpersonal, written and oral communication skills
• Salesforce experience
• Basic SQL Skills
• Data wrangling tools (min one of the following) – PowerBI, PowerQuery, Knime, Alteryx,Lavastorm, Python
• Data Visualisation tools (min one) PowerBI, Qlick, Tableau, open source
• Advanced Excel analytics – pivot tables, slicers, etc
• Basic understanding of Telstra Enterprise lifecycle
• Basic understanding what are metrics and insights, revenue drivers and intelligent targets
• Bonus tools: SSMS, DbBeaver, Azure Data Studio, Teradata SQL Assistant, SAAS
• Bonus Skills: basic data modelling and relational modelling concepts

We’re leaving our legacy behind and creating a new Telstra that’ll ensure we remain a market leader. We know the journey will be tough, but it’ll be worth it. You can challenge the status quo and help lead the charge in one of the biggest transformations in Australian corporate history.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It must be delivered — and only Telstra can bring together all the parts to create it globally. This is where YOU come in, by playing your part to help our customers connect: faster, better and smarter.

Telstra Enterprise is looking for a Senior Business Analyst to join the Value Creation Commercial Chapter Area to provide and lead specialist analysis, design, development and deployment of data insights that will underpin Customer Value Management decision. You will be enabling the organization to leverage data assets to deliver personalised customer experience, services, solutions and products.

Your role plays an important part insuring that the program runs smoothly. Your role plays an important part insuring that the program runs smoothly. You will support your Product Owner in the strategy, execution and governance of the program to ensure that we provide our customers with a seamless, world-class experience. And ultimately, improve customer sentiment and preference.

A taste of what the Senior Business Analyst role entails:

Program- management

• Responsible for the membership and relationship data; working collaboratively with the Phoenix and Sales teams to sure data is accurate and relevant stakeholders are notified when data needs to be updated
• Systems; Work collaboratively with the Phoenix and Marketing Enablement teams to integrate and automate the nominations process into the B2B technology stack
• Data; Develop operating rhythm with C&SB to ensure that supply data matches the demand of the resources
• Reporting; Provide comprehensive program reporting to Chapter Lead to inform program decisions and governance ensuring that we can comprehensively report on the overall Diamond program
• Governance; Help facilitate and organise the monthly operational and quarterly executive diamond governance meetings

Self-Management

• Promote and live the Telstra Values and lead and work in accordance with Telstra's policies, processes and procedures.
• Manage own performance and ensure safe working environment for self and others.
• Communicate clearly and appropriately with a defined operating rhythm for your team
• Proactively demonstrate leadership and teamwork through a positive outlook
• Demonstrate through everything you do, the principles of collaboration, agility and flexibility to your team and stakeholders
• Be recognised as an expert within the Data and Analytics areas, guides and coaches' others to assist in building capability across the team and increase scalability
• Partner with senior stakeholders across the organisation to understand their business problems, share insights and help to create opportunities for their business
• Derive insights from multiple data sets to test hypotheses and develop recommendations for actions
• Build analytical solutions by manipulating large data sets and integrating diverse data sources
• Lead key pieces of work

To be successful in the role, you'll need to have:

• Knowledge of customer experience data sources & billing systems such as Phoenix, EDW, MICA, MAXIM, Axis.
• University qualified in Business, Economics or Marketing
• Demonstrated ability to achieve KPI's and marketing objectives
• Confident communication with stakeholders, both internal and external, at all levels of the business
• Excellent interpersonal, written and oral communication skills
• Salesforce experience
• Basic SQL Skills
• Expert level Data wrangling tools (min one of the following) – PowerBI, PowerQuery, Knime, Alteryx, Lavastorm, Python
• Strong use of Data Visualisation tools (min one) PowerBI, Qlick, Tableau, open source
• Advanced Excel analytics – pivot tables, slicers, etc
• Basic understanding of Telstra Enterprise lifecycle
• Basic understanding what are metrics and insights, revenue drivers and intelligent targets
• Bonus tools: SSMS, DbBeaver, Azure Data Studio, Teradata SQL Assistant, SAAS
• Bonus Skills: basic data modelling and relational modelling concepts

We’re leaving our legacy behind and creating a new Telstra that’ll ensure we remain a market leader. We know the journey will be tough, but it’ll be worth it. You can challenge the status quo and help lead the charge in one of the biggest transformations in Australian corporate history.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex