The digital revolution is an exciting transformation story. The digital world we live in is transforming how we connect, consume and live. Telstra is part of that transformation, and over the last four years, we’ve created digital sales and service channels that allow customers to interact with us when they want, reducing costs for the business and bringing benefits to customers.

About the Role

As a Digital Support Consultant you will provide customer service support for the AFL/NRL sporting apps in Telstra’s CrowdSupport community using the Lithium Social web platform, as well as through other online channels, whilst providing day-to-day business support to the24x7 Customer Care Team across a number of areas in Telstra and it’s diverse range of business activities and initiatives.

You will need to utilise your customer service experience and problem-solving skills to provide solutions to a diverse range of customer queries in a timely manner. You will work closely with the Telstra Digital sales and service teams as well as product and media teams to understand their objectives and drive initiatives that deliver the best outcomes for the customer.

You will be responsible for:

• Service customer enquiries end to end with varying degrees of complexity via online channels
• Deliver customer resolutions within set SLA’s to achieve KPIs
• Contribute to the success of Telstra's Social media support assets
• Ensure the strategies of the 24x7 Digital Customer Care team are correctly implemented
• Develop and maintain relationships with product leads
• Analyse site traffic and metrics and send regular reports to stakeholders
• Coordinate with the platform vendor on software upgrades and bug fixes
• Update and create content to ensure customers have access to most relevant information
• Developing owned content to increase engagement of Apps within CrowdSupport
• Responsible for reporting of Digital Customer Care activities across the business – working with the Crowd, Help & Support Lead to design objectives and KPIs for the team.
• Build trusted relationships with members of your community

What You’ll Bring

To be successful in this role, you will have:

• Previous experience in a busy customer focused environment with the ability to work to tight deadlines and juggle multiple project and stakeholders.
• Strong written and verbal communication skills
• Experience in investigating customer issues with internal business units and general administration tasks
• The ability to comprehend technical process and be able to articulate and communicate with a non-technical audience
• Excellent time management skills and your ability to work in a fast paced environment
• Advanced knowledge of social media platforms including Facebook, Twitter, Instagram, Google+, Lithium Technologies, NRL, AFL, My Football Live, Netball  Apps, community forums, CrowdSupport
• Digital Savvy
• Problem Solving Skills 
• Teamwork

Next Steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect with Telstra 

With Telstra you can be part of the biggest changes in Australian corporate history.  Some of the best minds in the industry work here.  You'll work on a scale you can't get elsewhere.  Be exposed to new challenges, systems, leading edge technology and methodologies. But most importantly, our work has an impact on the community and people's lives.

The role

We are looking for a talented AVI Control Room Programmer to complement our engineering team in the delivery of world-class collaboration and workspace technology solutions to our clients.

Partnering with multiple parties, including customers, vendors and internal stakeholders the role is strategically aligned to delivering quality customer projects and technology solutions supporting our Corporate, Government and Mid-Market Portfolios, by driving value from technology. You will contribute to technology solutions at a project deliverable level, and continual feedback into the pre-sales process to ensure ongoing improvement.

Furthermore, you will also be strategically aligned to deliver capability fundamental to Global Services in particular the global expansion of Global Services and Telstra’s growth strategy.

Some of the specifics

• Sydney CBD
• Permanent Full-Time

Your key accountabilities

• Responsible for designing, writing, commissioning and testing software for complex or large scale audio visual integrations.
• Provision of presales support in the design and costing of complex audio-visual control solutions.
• Preparation of User Experience specifications, Reference Guides or other documentation.
• Contribute to Control System product development.
• Contribute to the successful delivery, implementation to time, cost and quality of customer technology solutions
• Ensure third party suppliers are held accountable for quality of delivery at a technical and quality level back to Telstra and its customers
• Ensure that all project delivery inputs are accurately reflected in the systems, tools and processes used as part of project delivery
• Understand and contribute to the financial control and reporting on technology solutions and projects
• Work with key stakeholders to develop/amend processes for improved operations and technology solutions.
• Establish and maintain effective working relationships with customers, peer groups, and key internal stakeholders
• Impart developed technical knowledge and project experiences to helpdesk support and operational users
• Overall, the role requires a good level of business acumen and extensive knowledge of emerging technology solutions to offer leading edge customer offerings.

A bit about you

• Advanced AVI Room Automation (e.g. AMX/Crestron/Python/HTML) programming skills including control of Video Conferencing endpoints and infrastructure, audio and video switching, distribution and processing
• Domain Expert in Audio Visual Integration solutions – mandatory
• Tertiary qualification - Computer Science or Electrical Engineering
• You must be Australian Citizen to be considered this role will require you to hold and maintain or willing to apply for an Australian Government baseline/NV1/NV2 security clearance.
• Proven ability to directly manage and guide others
• Demonstrated experience in a Professional Services environment
• Strong understanding of the financial drivers of projects and the delivery of projects to budget
• Ability to learn and work within internal data base systems. 
• Highly skilled in Word, Excel, PowerPoint, Visio, CAD
• Strong communication, interpersonal and relationship skills
• Demonstrated ability to perform in high-pressure deadline critical situations
• Excellent communication, presentation, and negotiation skills
• Proven ability to manage difficult stakeholders and conflicting demands
• Successful track record working within a project team to a successful customer outcome

It's no secret we will expect a lot from you. But like any good relationship, we give a lot back.  What you'll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with, who'll support your development and with whom you'll achieve great things.

The benefits

If you’ve ever considered a career with Telstra, there’s no better time to take the first step. We’re an iconic Australian company with a rich heritage that been built for rover 100 years. As one of Australia’s top employers, we’ve got you covered with exceptional benefits. These include outstanding flexibility options, fantastic growth opportunities in over 20+ countries and an impressive suite of corporate discounts to suit everyone! 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Belong’s mission is to deliver inspired, effortless, human connection.

We started in 2013 with the purpose providing Australians with great value ADSL and nbn^TM network services, and in 2017, we extended the offer to mobile plans. Our plans come with generous data inclusions, no hidden costs. What you see is what you get. 

We’re just over a hundred people on one floor in Melbourne Docklands. We have a startup feel, but with corporate backing. We’re full of customer loving, product shaping, market creating and technology building people; passionate about getting things right for our customers. There’s no room for heroes or egos. We’re one team and we’re seeking a diverse mix of people with great collaboration skills to add to our culture.

To support our rapid growth, we’re embarking on a full platform transformation to our system stack to improve our speed to market and to deliver data driven, automated, customer centric digital experiences. 

At Belong, we become the customer to understand what our customers think and feel - walking in their shoes is critical to making sure we deliver services they want, not the services we want to sell. We stay focused on the common cause to which we Belong.  Embrace transparency and sharing; communicate relentlessly.  Be mindful of the implications of your thinking & actions on others and the big picture.

About The Role,

As our Senior Digital Content Specialist you will lead the development and implementation of our social media strategy to enhance our brand and drive engagement, customer acquisition and retention. By enhancing our brand via social channels, driving positive engagement and effectively managing service issues, Belong will cost effectively attract and retain customers.

Key Responsibilities,

• Develop the social media strategy to enhance Belong’s brand and drive engagement, customer acquisition and retention.
• Work collaboratively with marketing, product, digital and sales teams to write and publish engaging content to drive customer acquisition across social and Belong website
• Manage influencer and sponsored content arrangements to drive cost effective customer acquisition. .
• Manage proactive and reactive social media posts through a team of on and offshore social agents.
• To measure and continuously improve Belong’s the sentiment of Belong’s social channels
• Effectively communicate campaign launches to relevant internal teams
• Be a social media ambassador within the business, sharing knowledge and best practice

About You,

• You have proven Social Media Experience, across branding, acquisition and customer service
• Demonstrated people leadership experience
• Strong awareness of current trends, tools and techniques in social media
• Demonstrated project management experience
• Demonstrated marketing and copy writing & editing experience
• You have a creative flair and an intuition for social content
• Excellent communication and stakeholder engagement skills
• Tertiary qualifications in business, marketing, communications or related
• Consumer marketing experience, especially in telecommunications is highly desirable

If this role sounds like you, Apply Now!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Our Telstra - Business Technology Services (BTS) team are embarking on an exciting high scale growth as we continue to deliver exceptional first class business and technology solutions. To do this, we’re on the hunt for an eager to learn, customer centric Customer Technical Lead to join our team on a permanent full-time basis, in any capital city locations in Australia.

As Part of the Technical Customer Consulting team this role will see you lead customer consulting services to provide the best possible solution for one of our largest strategic enterprise customers. Your technical knowledge in Telstra’s key solutions will be essential to see you thrive in satisfying our customers’ needs. These solutions include Networks, Security, Unified Comms, Contact Centre and Infrastructure. Whether you specialise in one solution domain or multiple solution domains we want to hear from you. 

Key accountabilities include:-

• Deliver an Advisory Consultative approach to clients. Ensuring to understand customer requirements and best solution.
• Lead a team of Architects and Designers to better collaborate technical knowledge within Telstra, its partners and customers.
• Drive business development discussions, with the ability to lead advisory engagements to share and influence client initiatives.
• Ensure seamless solution implementation to client specifications with governance and architecture in mind.
• Continue to develop and lead technology roadmap for specific and integrated service offerings.
• Recommend new and/or alternative technologies which will enhance current systems.  

What does success looks like?

To be successful for this role, you will have the following:

• Graduate or post graduate qualifications (or equivalent industry professional experience) in relevant field such as Business Administration, Information Technology, Engineering or Computer Science
• Previous experience with ICT Consultancy
• Must have proven extensive experience in delivering business and technology consultancy services to large and medium sized enterprise organisations
• Must have proven solid deep Subject Matter Expertise delivered to clients in two or more technology domains
• Experience across multiple Sectors/ Industries
• Qualifications include: ITIL V3 Expert
• Experience with industry/ enterprise consulting and delivery methods based on COBIT, TOGAF, Prince2, ITIL, Telstra TRIM, etc
• Must have or eligible for NV1 (and above) security clearance

Desired - Qualifications include:

• TOGAF, ITIL
• Contact Centre and Unified Comms Technologies
• Cisco Certification – CCNP, CCDA, CCDP, CCIP, CCIE
• VMWare or other Virtualisation Technologies
• Data Centre Technologies

What can we offer you?

If you’ve ever considered a career with Telstra, there’s no better time to take the first step. We’re an iconic Australian company with a rich heritage that been built for over 100 years. As one of Australia’s top employers, we’ve got you covered with exceptional benefits. These include flexibility on all roles, fantastic growth opportunities in over 20+ countries and an impressive suite of corporate discounts to suit everyone! 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Connect With Telstra:

The world around us is changing and hopefully you've noticed that Telstra is changing too. We're putting the customer at the centre of everything we do, and we need your help to do that. At Telstra, the ever changing technology is setting the pace and driving the business forward and we want people who are driven to succeed and have a hunger to learn and achieve goals.

Telstra's Products group is responsible for designing, testing and bringing to market new products, plans and services for Telstra's retail customers. The team manage a domestic product portfolio that includes mobile products, fixed broadband, and the transition of our customers onto the NBN, small business solutions and mobile enterprise services.

The group delivers exceptional experience to consumers and drives Telstra’s retail products to new directions with a focus on customers and quality. Most importantly, they think ahead, inquire, analyse, strategize and make it happen!

About the Role:

Sitting within the broader Products team, the Product Digitisation team support the timing and sequencing of product digitisation and simplification which is a core pillar within the Telstra 2022 strategy.

Reporting into Product Principle for Product Digitisation, your role will be to provide product sequencing, treatment plans and track Concept to Market business benefits across B2C Digitisation program. The role is an exciting chance to provide leadership and governance on the product sequencing across all product portfolios in concert with the digitisation champions.

So what are we looking for?

As a Product Digitisation Senior Specialist at Telstra, you will combine market savvy, product technical knowledge, and a consumer-product sensibility to innovate features that will transform and improve our products. Our Product Digitisation Specialists are responsible for defining, centralising and simplifying our products. As a specialist you will work with Product Managers to manage the backlog of products and prioritise and strategize how our products go to market.

The role will employ a heavy bias towards innovative thinking, always looking for ways to drive the optimal customer experience and internal efficiencies in a scalable way. You will be self-motivated and entrepreneurial and have the ability to collaborate with stakeholders at all levels.

So, if this sounds like an opportunity you just can't pass up, we encourage you to apply!

SET YOURSELF APART: Preferred Skills/Experience:

• Strong product management experience
• Significant experience and knowledge of the telecommunications industry, competitive environment and evolving domestic and international trends, future threats and opportunities.
• Roles at this level are regarded as seasoned professionals who will be capable of dealing with a range of difficult or complex issues often requiring them to lead or have functional responsibility for a number of related procedures.

 SOUND LIKE YOU?

If this opportunity sounds like a challenge and something you could excel in – this job could be for you. So apply today!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

ABOUT THE ROLE

In this age of technological and digital transformation, Telstra is at the heart of the revolution connecting everything to everyone. In order to make this happen, we need people in our team who can easily adapt to changes and evolve. If you think you've got what it takes to take on stimulating and challenging work and make great things happen, then it's high time you join our team!

We're looking for an IT Domain Specialist who will be part of the Networks and IT / B2B Engineering team based in Singapore.

KEY ACCOUNTABILITIES

• Deliver a component of an IT solution in line with functional and non-functional business requirements based on expertise across one (or more domains where applicable).
• Act as a Subject Matter Expert across one (or more domains where applicable), as required
• Perform and recognise patterns in data to initiate incremental improvements and solutions to existing processes, products and systems in own area
• Provide quality advice based on relevant technical knowledge
• Escalate unanticipated variations for approval
• Deliver Service Value Chain business requirement implementation in existing IT stack and eco system
• Execute full lifecycle software development with well designed, written, testable, efficient codes within the respective spring cycle.
• Tailor and deploy software tools, processes and metrics with the DevOps continuous integration and deployment framework

KEY SKILLS / TECHNICAL EXPERTISE

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

We're currently on the lookout for a Product Owner to join a newly created team within our Enterprise business to guide the development of our future digitised online sales and service platform- Telstra Connect.

You will define and deliver our roadmap across the Telstra Connect ecosystem and existing platforms while establishing new ways of working to deploy and continuously improve capabilities for our 14,000 customers globally.

     What Will You Be Doing

• Lead the platform delivery team through building highly strategic, complex functionality
• Establish a new way of working to continuously deliver new capabilities
• Work directly with customers to test value, interface designs and feedback from new releases.
• Work with development teams to represent business requirements and drive execution

• Work on complex delivery with many dependencies and stakeholders at varying levels of experience with agile

  What will you bring to the team?

• Thought leadership, forward thinking, ability to provide direction combined with strong business acumen
• Broad knowledge across many disciplines including; Information Technology sector, telecommunication industry, Digital Transformation, Agile Software Development
• Ability to make clear and concise decisions relating to the business’ objectives, and track the incremental technical delivery of these objectives, iterate on existing products through looking at analytics
• Proven experience as a Product Owner in a large and complex environment

• Manage and set realistic expectations, and communicating goals/progress upwards, downwards and sideways

  This is an expanding and high-performing team which will provide ample professional opportunities to grow. We are passionate about impact, challenging the status quo and have fun together. We have diverse backgrounds from Sales, Delivery to Management Consulting. You will be rewarded with a competitive salary package and we're well known for our best in class flexible working practices.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We're currently on the lookout for a Salesforce Business Operations Specialist to join a newly created team within our Enterprise business and provide intelligent sales and service support to our enterprise customers. This is a ‘once in a lifetime’ opportunity to help shape one of the biggest digital transformations in Australia.

As the Salesforce Business Operations Specialist, you will partner with Phoenix Product Owners across the P2O value chain and provide Salesforce/Cloudsense/Apptus technology expertise and leadership through advising, consulting and developing integration solutions to resolve business issues.

What will I be doing?

• Work with internal stakeholders to define and create solutions that will ultimately improve the customer experience
• Leverage internal and external resources to develop recommendations on the best approach to build E2E solutions for the business e.g. creating a tracking system for customers to view their purchase from order right through to activation
• Defining, developing and delivering presentations to effectively communicate recommendations that address both small and complex issues across the business and technology landscape

What can you bring to the role?

• Deep level of knowledge of Salesforce/Cloudsense/ Apptus and understanding of release capabilities that will ultimately support the Phoenix product roadmap
• Ability to lead business initiatives in the ideation phase as part of the Phoenix Product Enablement team
• Ability to manage technical resources to overcome bottlenecks/production issues and achieve capability outcomes
• Customer centric approach to explore Phoenix production needs with stakeholders, documenting tangible inputs and outputs

The key to success in this role is someone who has a combination of strong communication and technical skills and always keeps the customer at the core of every decision. This may be the next big challenge in your career.  

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex