We currently have an exciting opportunity for a Personalisation Specialist to join the team in creating leading edge digital personalisation campaigns to make best use of the targetable data sources available to digital channels.
A key focus of your role is to influence offer design, based on previous digital performance and in-flight campaign results in conjunction with Digital Sales leads, Digital Service leads, CVC teams, Product and CMO, prioritise and execute a pipeline of personalisation campaigns and experiences across Telstra’s key digital assets.
You will use customer insights and segmentation to make our digital propositions more targeted and compelling to ensure overall market share growth while continuously optimising campaigns and experiences to achieve high conversion and positive NPS.
Key responsibilities of your role will include:
What you will bring to the role:
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! Today we are a company that looks to the world of tomorrow. Join Telstra and further your career in more ways than you can imagine.
We are Telstra’s Customer Service Management group - we're responsible for looking after our customers, and part of that is by building world-class digital experiences to help them when things go wrong. Our goal is to create customer advocates through our excellent technical knowledge, effectiveness and assuring brand voice. Most of all, it's about keeping our customers connected.
DO THE WORK THAT MATTERS
Reporting to the Digital Product Manager, you'll work within a newly created customer-led Agile team. Your role as Product Designer will be to lead the design of new digital products, by providing expert customer research and testing, as well as your design skills: wireframing, user experience design, creating screens, testing prototypes, working with developers, and iterating to continuously improve.
You'll be responsible for designing new and refreshed online tools to help existing Telstra customers and working closely with your team to help them to get built, released and iterated upon.
You will work collaboratively as part of a high-performing team comprised of Engineers and a Product Management Analyst. You will use regular customer research to guide product direction and features and use agile/lean practices to deliver incremental customer and business outcomes.
TO EXCEL IN THIS ROLE YOU WILL:
BONUS POINTS IF YOU:
Understand the power of lean UX - your instinct is to scope down and validate
Are you excited about building customer-led digital products, working agile and owning your own product process? In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now.
Connect With Telstra
Our purpose is to create a brilliant connected future for everyone. It's a future that won't happen on its own. It has to be delivered – and only Telstra can bring together all parts to create it. And, that's where you come in, by helping Telstra Media and Marketing drive value to core products and lead the industry in giving customers great content experiences.
About the role
We are doing things differently at Telstra as the Group Manager for one to one and Digital Fixed Marketing you will be able to try new things and stretch your digital knowledge and skills! Leading a team of expert CRM and Digital marketers you will develop a suite of 1:1 and digital marketing programs that drive customer retention, growth and increase customer satisfaction through innovative and effective campaign activity. Working alongside the General Manager of Consumer CRM you will contribute to developing on the Consumer Fixed portfolio strategy which will then enable you to lead and mentor your team of 6 to deliver on business objectives, strategy and excellence in campaign creative and targeting strategies.
Furthermore, your ability to partner and manage key relationships will be key to the success of our programs. You will partner with external digital agencies, our digital capability team and Telstra Digital to design and deliver best-practice digital marketing executions. It will also be crucial you manage key internal business relationships across our Product, Sales and Channel teams to help maximise marketing investment and deliver a seamless customer experience.
Some of the specifics
It’s no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping Telstra Marketing to achieve its strategic goals. Also, being part of Telstra, you’ll enjoy access to some great rewards and benefits!
A bit about you
If you're excited about the opportunity to be part of team who are deeply committed to making Telstra Marketing a great place to work and where people feel connected to their work and energised to do the best for our customers – this could be the role for you!
Connect With Telstra:
The world around us is changing and hopefully you've noticed that Telstra is changing too. We're putting the customer at the centre of everything we do, and we need your help to do that. At Telstra, the ever changing technology is setting the pace and driving the business forward and we want people who are driven to succeed and have a hunger to learn and achieve goals.
Telstra's Products group is responsible for designing, testing and bringing to market new products, plans and services for Telstra's retail customers. The team manage a domestic product portfolio that includes mobile products, fixed broadband, and the transition of our customers onto the NBN, small business solutions and mobile enterprise services.
The group delivers exceptional experience to consumers and drives Telstra’s retail products to new directions with a focus on customers and quality. Most importantly, they think ahead, inquire, analyse, strategize and make it happen!
About the Role:
Sitting within the broader Products team, the Small Business Mobile Product Management team help deliver the core financial objectives of the portfolio by ensuring customers get the best possible mobile experience in and out of their business.
Reporting into GM Product Management Small Business Mobility, your role will be to own and continually improve the end-to-end product and customer experience vision for M2M and IoT categories, drive product improvements through tactical and strategic projects in the portfolio, and to achieve financial and customer satisfaction targets
The Internet of Things (IoT) is set to transform the way our customers do business. Many millions of new connected devices deliver unprecedented data and insight to inform decisions that will help reduce costs, drive efficiency, improve customer experience and differentiate their products and services in the market.
The role is an exciting chance to own, define and execute the strategy and product roadmap of this category.
So what are we looking for?
As a Senior Product Manager at Telstra, you will combine market savvy, product technical knowledge, and a consumer-product sensibility to innovate features that will transform and improve our business mobile products. Our product managers identify and prioritize features, define product requirements and the metrics for success, and guide projects through the product development lifecycle to deliver on high quality products. You will be responsible for monitoring the competitive landscape and market trends to keep Telstra in a leadership position, making decision trade-offs between features and speed-to-market. You will be an integral part of a cross-functional team, collaborating closely with Channels, Customer Experience, Finance, Pricing, Complaints, and major mobile vendors and partners – whether it be launching new products or optimizing those already in the market.
The role will employ a heavy bias towards innovative thinking, always looking for ways to drive the optimal customer experience and internal efficiencies in a scalable way. You will be self-motivated and entrepreneurial and have the ability to collaborate with stakeholders at all levels.
So, if this sounds like an opportunity you just can't pass up, we encourage you to apply!
Your Next Challenge: Key Responsibilities
SET YOURSELF APART: Preferred Skills/Experience:
SOUND LIKE YOU?
If this opportunity sounds like a challenge and something you could excel in – this job could be for you. So apply today!
Are you a CRM subject matter expert that loves to be on the cutting edge, solving problems through technology and design? Do you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to most complex challenges? If so, this is the role for you! Help bring the power of digital technology to our customers and transform how they engage with us.
About the Team:
Sitting in our wider Customer Experience & Transformation team, the Small Business Digitisation team enables the successful delivery of all projects and initiatives through strategic management and optimisation of systems, tools and processes. The team is on a mission to transform the end-to-end user experience and provide improved service to our stakeholders, partners and customers.
We are looking for a Partner Technology Lead with the technical skills and talent to navigate our current CRM suite of tools and improve our business processes. You will be the key contact for resolving problems, analysing business requirements, solution design and the implementation of the solutions. You will be a trusted advisor and domain authority working closely with Small Business partners and internal teams. You will bring the right balance of analytical rigor, pragmatic and timely delivery of business value in an agile and iterative environment. You will have the intellectual curiosity to innovate and disrupt the status quo while working towards the delivery of excellent user and customer experience.
So if you’re a subject matter expert in CRM and looking for your next challenge in the world of digitization then this is the role for you!
What sets you apart?
Key Skills & Experience:
SOUND LIKE YOU?
Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.