Telstra Digital

We're growing our team and have an exciting opportunity for two experienced Digital Data Analyst, to join our Deep Learning team and Digital Insights, Analytics & Reporting team.

In Telstra Digital we're transforming the way that customers interact with us by designing and delivering world class experiences across our digital tools and platforms that reduce customer effort while optimising the customer experience. Our Personalisation & Targeting team is focused on attracting and driving the right traffic through to our digital assets to ensure the content they see is personalised and relevant.

About the role

This role will be focussed on leveraging Telstra’s rich data asses, using predictive analytics, automation and machine learning to create real time deep learning experiences and transactions for our customers.  You will be working in conjunction with a number of stakeholders across BigData, Products and Chief Marketing Office in order to define, develop and execute the digital data strategy for personalised digital journeys.  You will be responsible for growing the volume of customers that can be identified and profiled within digital channels and assist to share this data across channels for omni-channel success. 

Key responsibilities include;

• Using data extraction and cleansing techniques to identify data sources which can contribute to improved customer experiences
• Ability to leverage customer insights and campaign results to identify new targeting opportunities for acquisition prospects, under indexing segments, cross-sell and recontracting
• Providing regular sales & personalisation campaign performance insights to the key stakeholders, in order to help optimise the sales funnel and personalisation campaign performance
• Supporting weekly/monthly Executive BPR reporting and automating the dashboards using data visualisation tools like Tableau, DOMO etc.
• Developing and managing the data requirements for a portfolio of personalised experiences to be executed via Adobe, Unica, Optimizely etc
• Supporting the BigData identity program to increase the volume of digitally identifiable customers and expand the range of CRM and behavioural data available to target
• Applying automation techniques to continuously identify and respond to data patterns and triggers

What you’ll bring

To be successful in this role, you will have:

• 2+ years’ experience in analytics, data science, programming/coding
• A solid understanding of the levers to achieve campaign effectiveness when targeting desktop, tablet, mobile and apps
• Expert knowledge of using SQL for extracting, cleansing and analysing data
• Experience working with Adobe Marketing Cloud, Unica/Interact and Optimizely is preferred
• A solid understanding of data analytics, data quality and cleansing techniques and processes
• Experience with programming language and/or data mining tools (Python, R, Scala, Java or other)  for extracting, manipulating and merging large volumes of data
• Very strong communication skills - written & verbal
• A strong team player with an ability to communicate well and have experience in presenting data driven insights in an effective manner

   

Next steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

At Telstra, we believe in the power of technology in creating meaningful connections, whether it's our customers interacting with us in an innovative digital environment or our teams having access to the right platforms to enable an amazing customer experience.

The NBN is transforming the telecommunications industry, and brings with it a changed economic environment and increased competition.  Delivering the right commercial outcomes and the best network experience on NBN are critical for success in an NBN world.  This role is critical to ensure Telstra continues to be the market leader on NBN, as it’s responsible for the majority of Telstra’s cost on NBN and the speed and network experience we provide customers on NBN. 

This role is accountable for leading the NBN network experience and commercials for Consumer, Belong, Small Business, Enterprise and Wholesale.  This includes running a $1bn P&L that will grow to over $2bn by FY20, managing the network to deliver market leading speed performance and customer experience on NBN, developing and executing strategic initiatives to improve commercials &/or customer experience, and establishing differentiation for Telstra as the market leader on NBN speeds. 

What you’ll do

• Manage the $1bn NBN Network Payment P&L which will grow to over $2bn by FY20
  • Work with Networks to ensure you deliver the best customer experience within the allocated budget. 
  • Develop and manage commercial models with Finance to track in year performance and identify budget required for future years
  • Develop material and present monthly financial performance to the Telstra Executive Team
• Manage the network to deliver market leading speed performance and customer experience on NBN
• Identify and implement strategic opportunities to deliver cost efficiencies &/or an improved customer experience. 

About you

• Prior strategy experience in management consulting firms, or in-house strategy teams of large corporates is ideal. 
• Experience in M&A either with investment banks or in house teams
• Pricing, Commercial or Finance background as this role requires analytical and commercial skills. 
• Postgraduate qualifications not necessary but would again be seen as a plus.

If this sounds like you, we’d love to hear from you! So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you

CONNECT WITH TELSTRA

Our purpose is to create a brilliant connected future for everyone. It's a future that won't happen on its own. It has to be delivered – and only Telstra can bring together all parts to create it. And, that's where you come in, by helping the Global Industry marketing team to strategically drive integrated marketing programs, focussing on bringing to life innovative media solutions and services for the professional and digital media industries. 

ABOUT THE ROLE

Reporting to the Mobile Apps Operation Lead, you will be responsible for monitoring the operational performance and availability of the mobile apps in your portfolio, to ensure an optimal customer experience is delivered at all times. This is done through release testing, active performance monitoring, driving fault resolutions using incident processes, regularly reviewing customer feedback and proactively identify improvement opportunities.

You will also be analysing operations of your platforms with the outlook to ensure optimal availability and stability of your platforms/channels through effective delivery and deployment of updates/upgrades, ensuring sales and service goals are aligned to platform capability and engaging with business stakeholders to drive continuous improvement.

WHAT YOU'LL BRING

To be successful in this role, you will have:

• Platform operations experience with a focus on improving uptime, enhancing change management practices and effectively managing incidents (preferably with a consumer-facing platform)
• Operational mindset with the ability to adapt quickly to changing circumstances and make critical decisions under pressure
• Experience and passion for enhancing and optimising the customer experience and customer journey on a Digital/IT platform
• Exceptional stakeholder management skills, with proven ability in engaging stakeholders, eliciting requirements and coordinating cross-functionally (such as with IT, Comms)
• Hands-on mentality with the ability to engage internal stakeholders across functions and have them connect to and support the vision of your area
• Digital First mindset with a foundation of knowledge in how companies are operating in an increasingly digital environment and passion for all things digital.

NEXT STEPS?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

CONNECT WITH TELSTRA

Our purpose is to create a brilliant connected future for everyone. It's a future that won't happen on its own. It has to be delivered – and only Telstra can bring together all parts to create it. And, that's where you come in, by helping the Global Industry marketing team to strategically drive integrated marketing programs, focussing on bringing to life innovative media solutions and services for the professional and digital media industries. 

ABOUT THE ROLE

Telstra Digital is continuing to innovate and set the industry standard for how organisations interact in a digital world. As part of our digital channel operations team, we are currently seeking a Digital Channel Specialist to support the digital channel plan and roadmap for Telstra's B2C digital channels, contributing to the ongoing monitoring, optimisation and continuous improvement of our B2C digital platforms.

As part of a team of Digital Channel Specialists, the scope of your role will encompass monitoring the operational performance and availability of digital channels in your portfolio, managing consumer customer usage, assisting in the development of channels (including user acceptance testing and deployment) and working on a wide range of projects. While analysing performance of the channels, you will also be analysing operations with the outlook to identify any gaps between digital delivery, operations build and the sales & service goals in order to engage business stakeholders, elicit requirements and utilise this information to drive continuous improvement initiatives.

WHAT YOU'LL BRING

To be successful in this role, you will have:

• Platform operations experience with a focus on improving uptime, enhancing change management practices and effectively managing incidents (preferably with a consumer-facing platform)
• Operational mindset with the ability to adapt quickly to changing circumstances and make critical decisions under pressure
• Experience and passion for enhancing and optimising the customer experience and customer journey on a Digital/IT platform
• exceptional stakeholder management skills, with proven ability in engaging stakeholders, eliciting requirements and coordinating cross-function (such as IT)
• Hands-on mentality with the ability to engage internal stakeholders across functions and have them connect to and support the vision of your area
• Digital First mindset with a foundation of knowledge in how companies are operating in an increasingly digital environment and passion for all things digital.

NEXT STEPS?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Connect With Telstra 

Our purpose is to create a brilliant connected future for everyone. It's a future that won't happen on its own. It has to be delivered – and only Telstra can bring together all parts to create it. And, that's where you come in, by helping Telstra Enterprise Marketing drive value to core products and lead the industry in B2B marketing practices.  

About the role

Working closely with the Program Manager your key responsibility as a Campaign Manager will be to manage and deliver marketing campaigns which has a positive impact on customer experience, sales and revenue. These campaigns will be targeted to both the Australian market and in selected global markets where Telstra is strengthening its capability at an Enterprise level. Partnering closely with creative agencies and taking advantage of best practice b2b marketing tech  you will pride yourself in your ability to drive campaigns from start to end which are attractive to the local and global markets.

You will quickly become the SME for the team priding yourself in the knowledge you have to share on end to end b2b campaign development, management and execution strategies in both Australia and globally. Furthermore, it is crucial that you are continuously developing your local and global market intelligence and thinking creatively simultaneously managing large scale campaigns in multiple markets.

In addition, you will align your program with Telstra’s communications architecture which help influence awareness, consideration, customer engagement and revenue results. Your role will not stop at managing and developing campaigns as you will continue to looks of ways to improve the campaign management process and feed your improvement initiatives, tactics and strategies back to the team.

Some of the specifics

• Melbourne or Sydney
• Permanent Full-Time

A bit about you

Some things we'll look for in you:

• At least 6+ years’ experience in a marketing communications or digital marketing role, developing and executing cross channel campaigns Demonstrated ability to achieve KPI's and marketing objectives
• Must have a qualification in a related field (Marketing or Business)
• Previous experience in managing relationships with creative and media agencies both locally and globally.
• Ability to think strategically as well as creatively and bring innovative solutions to marketing challenges
• Confident communication with stakeholders, both internal and external, at all levels of the business
• Excellent interpersonal, written and oral communication skills
• Ability to interpret data and insights to improve campaign development and performance
• Knowledge and experience with marketing automation tools

It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping Telstra Marketing to achieve its strategic goals. Also, being part of Telstra, you'll enjoy access to some great rewards and benefits!

Apply today

If you're excited about the opportunity to be part of team who are deeply committed to making Telstra Media a great place to work and where people feel connected to their work and energised to do the best for our customers – this could be the role for you!

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

About Telstra Digital

At Telstra, it's all about how we connect, and in Telstra Digital, we're tasked with ensuring a bright future for Telstra in a world gone digital. We're transforming the way that customers interact with us by designing and delivering world class digital tools and platforms that reduce customer effort while optimising the customer experience. Our "Digital First" mentality is prevalent across the organisation as we create, innovate and enhance to ensure our status as a global thought leader on the digital environment.

About the role

Our Personalisation & Targeting team are constantly pushing boundaries and driving innovation in how an organisation can connect with digital audiences in an impactful way that creates meaningful interactions. With a focus on attracting and driving the right traffic through to our digital assets and ensuring the content they see if personalised and relevant, we're ensuring the continued optimisation and enhancement of how consumers interact with organisations in the digital space to grow value for both the customer and Telstra.

With our emphasis in this area, we're growing the team to further enhance the level of specialisation. To support this, we have the opportunity for a Search Engine Optimisation (SEO) Specialist to join our team, and reporting to the Head of Search. At the core, you'll be ensuring that customers have the easiest and most relevant browsing experience as they transition from a search environment onto of our web properties. Success in your role will be defined by Improvements in traffic, conversion and self-service channel and Telstra overall.

Key accountabilities include;

• Managing day-to-day organic search program in relation to Consult Sales and Service to efficiently direct relevant demand across sales and service product range
• Ensuring that customers have the easiest and most relevant browsing experience as they transition from a search environment onto of our web properties
• Performing keyword research in coordination with business objectives to optimize existing content and uncover new opportunities
• Providing SEO analysis and recommendations in coordination with elements and structure of websites and web pages
• Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on client projects
• Implementing link building campaigns in coordination with SEO goals
• Monitoring and evaluating search results and search performance across the major search channel

What you’ll bring

To be successful in this role, you will have:

• Substantial (3+ years) experience working within SEO roles with large B2B organisations, gained either in an agency environment or in-house
• Previous experience managing search accounts of complex advertisers
• Up-to-date knowledge and hands-on experience with Google Adwords and Google Analytics
• Previous experience with BridgeEder SEO platform would be beneficial
• Strong analytical and data analysis skills with proven ability in delivering creative and insights performance analysis to stakeholders
• Proven ability in bringing a positive and solutions based approach to challenges and obstacles
• Digital First mindset with a foundation of knowledge in how companies are operating in an increasingly digital environment and passion for all things digital.

Next steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

About Telstra Digital

At Telstra, it's all about how we connect, and in Telstra Digital, we're tasked with ensuring a bright future for Telstra in a world gone digital. We're transforming the way that customers interact with us by designing and delivering world class digital tools and platforms that reduce customer effort while optimising the customer experience. Our "Digital First" mentality is prevalent across the organisation as we create, innovate and enhance to ensure our status as a global thought leader on the digital environment.

About the role

Our Personalisation & Targeting team are constantly pushing boundaries and driving innovation in how an organisation can connect with digital audiences in an impactful way that creates meaningful interactions. With a focus on attracting and driving the right traffic through to our digital assets and ensuring the content they see if personalised and relevant, we're ensuring the continued optimisation and enhancement of how consumers interact with organisations in the digital space to grow value for both the customer and Telstra.

With our emphasis in this area, we're growing the team to further enhance the level of specialisation. To support this, we have the opportunity for a Consumer Search Engine Marketing (SEM) to join our team, and reporting to the Head of Search. At the core, you'll be ensuring that customers have the easiest and most relevant browsing experience as they transition from a search environment onto of our web properties. Success in your role will be defined by improvements in Cost Per Order or Self Service metrics and increases in overall volumes for the those metrics for the search channel.

Key responsibilities include;

• Managing the day-to-day paid search programs to efficiently direct relevant demand across sales and service product range.
• Paid Search budget management across Telstra Consumer guided by various performance based metrics and business focus.
• Managing the advertising of new products & plans once briefed from product owners through to delivery with our search agency partner.
• Focusing on optimisation of Telstra’s Consumer core product range
• Managing the day to day partnership with Telstra’s Search agency, prioritising their workload while maintaining a consistent and ongoing line of communication.

   

What you’ll bring

To be successful in this role, you will have:

• Substantial (3+ years) experience working within SEM roles with large B2B organisations, gained either in an agency environment or in-house
• Experience building and managing high volume and complex paid search accounts with a diverse group of stakeholder and to strict deadlines
• Up-to-date knowledge and hands-on experience with Google Adwords and Google Analytics
• Previous bid management experience with DoubleClick search is desirable
• Strong analytical and data analysis skills with proven ability in delivering creative and insights performance analysis to stakeholders;
• Proven ability in bringing a positive and solutions based approach to challenges and obstacles;
• Digital First mindset with a foundation of knowledge in how companies are operating in an increasingly digital environment and passion for all things digital.

Next steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

The world around us is changing, and hopefully you've noticed that Telstra is changing too. We're putting the customer at the centre of everything we do, and we need your help to do that. Telstra’s Global Product & Solutions team builds customer-centric solutions for our Telstra Business, Enterprise and Government customers based on their business needs. It also creates industry specific solutions tailored to individual segment needs including the Emergency Services, digital media & content and payment solutions.

As the GM Product Experience you will provide strategic direction over the entire suite of Global Product solutions that are provided to Telstra’s customers. This is a significant leadership role; you will have decision rights on what brilliant looks like for products and will drive the transformation of Global Products to become a world class technology company product management team.

At the heart of Global Products innovation, you will directly influence the strategic direction and develop design principles that define how Telstra products and services should be designed and executed. Your significant experience in customer centric design methodologies and principles should be coupled with strong understanding of Product Development & Lifecycle management and agile development methodologies.

As an experienced change agent, you will engage and influence cross company stakeholders including virtual global teams. You will translate customer requirements and market trends into product strategies, architectures and roadmaps. Through your experience in software / technology development you will have a passion for learning and working with leading edge technologies.

So are the customer obsessed leader who can drive this innovation and transformation? Will you ensure that no product is built that doesn’t meet the standard we want to deliver to our customers? Can you transform our existing product set into the digital world? If so, connect with what you love and apply today.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Telstra Digital

We're growing our team and have an exciting opportunity for an experienced Digital Analytics & Insights Manager to join our Personalisation & Targeting team.

In Telstra Digital we're transforming the way that customers interact with us by designing and delivering world class experiences across our digital tools and platforms that reduce customer effort while optimising the customer experience. Our Personalisation & Targeting team is focused on attracting and driving the right traffic through to our digital assets to ensure the content they see is personalised and relevant.

About the role

This is your opportunity to shape the way we use data within ourt Personalisation & Targeting team by taking on this newly created role of Digital Analytics & Insights Manager. Reporting to the General Manager, you will lead our digital analytics team to provide high quality analytics, business-focussed insights and automated reporting, in order to grow transactional volume as well as the number of customers that can be identified, profiled and targeted.  

You will take the lead to drive engagement and collaboration with digital and cross-business unit stakeholders to understand the key business problems to be solved and the metrics to monitor. Recognising that knowledge is power, you will strive to provide rich on-site and off-site reporting to your stakeholders, mapped to data visualisation tools for further exploration.

Key responsibilities include;

• Oversee the continued growth of our data capabilities and source new data to create predictive and personalised experiences
• Day-to-day people management of digital analysts, where you will strive to develop a high performing team
• Continuous improvement of our digital data strategy to support our business KPIs and to facilitate a deep understanding of digital asset performance
• Develop a data, insights and analytics roadmap, which supports improvements to existing tools, processes, and timely delivery.
• Work closely with our stakeholders to understand their data needs and translate this into an endorsed short, medium and longer term roadmap of activity
• Provide campaign intelligence, valuable business insights and trended channel data to enable continuous business tracking and data driven decision making

About you

To be successful in this role, you will have:

• 10+ years’ experience working with data to solve marketing or business problems
• Previous experience leading a high preforming personalisation, analytics & insights function
• Extensive experience working in digital environments, including web/mobile data collection hubs, data modelling and visualisation tools
• Strong business and commercial acumen with the ability to understand impacts inside and outside your function
• Extensive experience in database engineering, application architecture, ETL processes and integration tools (SQL, SAS, Power BI etc) for data extraction and manipulation
• The ability to coach, inspire and develop your team
• Very strong communication skills - written & verbal
• The ability to work in a fast-paced, agile and nimble environment that fosters a culture of collaboration and ownership from its people

Next steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

So what are you waiting for? It's time to connect to a future created by you.

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

About the role

Our team is growing and we are looking for a Senior Strategy Specialist to join our Telstra Consumer & Small Business and Digital strategy team. This exciting and diverse role will focus on providing strategic thought leadership and direction across various Consumer & Small Business business units. This includes supporting the Senior Leadership Team with strategy, planning and strategic projects.

This role will see you contributing to key pillars of our business strategy through driving value from the core, customer experience transformation and bringing to life what it means to be a world class technology company. You will applying strategic thinking to fix real business problems which will enhance customer experience and drive collaboration across Consumer & Small Business and Digital.

Key responsibilities include;

• Leading, executing and supporting strategic projects for Consumer & Small Business
• Proactively identify and utilise strategic frameworks to assist in the development of strategies
• Provide structured problem-solving processes and project management skills to specific projects
• Design and develop recommendations on key findings and analysis to the BU Strategy team and Senior Management stakeholders
• Drive strategy and design operating models and how we do optimisation and what the direction would be

About you

To be successful in this role, you will have:

• 5-8 years’ experience in corporate strategic consulting and planning
• Demonstrated experience in the identification, development and implementation of strategies within a large complex corporate environment
• Previous experience in setting future business strategy in consultation with senior leadership team
• The ability to drive strategic priorities toward annual objectives
• Extremely high level of written and verbal communication skills, to help you deliver communication to a broad range of audience 
• The capability to engage and influence stakeholders
• The ability to analyse data and to solve complex problem in a dynamic environment.

Apply today

If you're excited about the opportunity to be part of team who are deeply committed to making Telstra Consumer & Small Business a great place to work and where people feel connected to their work and energised to do the best for our customers – this could be the role for you!

We work flexibly at Telstra. Talk to us about how this job could be flexible for you.