The world around us is changing at an unprecedented pace. Rapid changes in technology, competition, plus customer and employee expectations have made it more important than ever to respond to change quickly. To accelerate our transformation at Telstra, we are boldly disrupting and simplifying the way we work. New Ways of Working is an enterprise-wide initiative that is all about delivering greater value for our customers. It’s about accelerating and lifting our ability to innovate and put best in class products and services into market for our customers.
As the Principal Project Specialist, you will work closely with the New Ways of Working Leadership team as we look to BE BOLD and transform for improved customer centricity and agility. Utilising your program delivery and change experience, you will establish and manage a program of complex/novel or large scale projects for an assigned operational area or segment.
We need people who think critically but act positively; who can see a challenge and step in proactively to make it better. We need to instil the required mindsets and behaviours that underpin our new ways of working. If you have qualifications in Agile, Lean StartUp or HCD, coupled with experience implementing agile in non-agile teams we would like to talk to you. Be part of an enterprise-wide initiative that is boldly disrupting and simplifying the way we work. Be bold, brave, better!
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex
We're currently on the lookout for a Product Owner Pricing to join a newly created team within our Enterprise business to guide the development of our future digitised pricing optimisation solution. This is a ‘once in a lifetime’ opportunity to help shape one of the biggest digital transformations in Australia and quite possibly APAC.
You will be able to define our roadmap across the Salesforce ecosystem and existing platforms and establishing new ways of working to deploy and continuously improve capabilities for our 14,000 customers and 4000 sales and service staff globally. You will help build a new organisation to drive the ongoing evolution of our systems/tools environment. Not only will you be a strong strategic bridge between the business and IT but you will also get the opportunity to liaise with some of the most exciting digital brands in the market.
So, what are we looking for? You will be a strategic thinker with exposure across varied projects to deliver software products, ideally with some experience of pricing capabilities. You are driven to build a great user experiences, love problem solving and relish working across functions. You are driven and are hands on enough to execute with development teams in sprints.
This is an expanding and high-performing team which will provide ample professional opportunities to grow. We are passionate about impact, challenging the status quo and have fun together. We have diverse backgrounds from Sales, Delivery to Management Consulting. You will be rewarded with a competitive salary package and we're well known for our best in class flexible working practices.
World Class organisations are driven by a sense of purpose... our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business.
The Digital Transformation team in Telstra Enterprise is on an exciting journey to empower business and government customers to thrive in a connected world. Our newly formed team is now one year in and we’re looking to take that next step in the realisation of our B2B digitisation strategy and that’s where you come in! Based in Sydney or Melbourne, as a Senior Customer Experience Researcher you will have a huge impact on Telstra’s B2B customer journey with great visibility to Telstra’s Senior Leadership team. It will give you the opportunity to leverage your extensive design thinking, customer research and workshop facilitation skills as you’ll define how B2B customers want to digitally interact with Telstra resulting in re-inventing the B2B digital customer experience. You’ll interview our B2B customers and synthesise those customer interviews to develop segment personas and customer journey maps. And that's not all! You’ll champion the application of customer led design by communicating these findings to our senior stakeholders through the facilitation of workshops.
So, what are we looking for? You’ll have a proven track record in customer experience research in the digital space particularly centred around behavioural research. You’ll have a holistic and human centred approach to product and service design and are experienced at developing customer journey maps and personas. As you’ll be running workshops with senior stakeholders, you’ll have strong facilitation skills and are considered influential and impactful in your approach. You’re curious, open, empathetic, collaborative, creative and organised. You see yourself as someone who thrives in a fast paced and varied environment who is comfortable with ambiguity in the face of design challenges and knows how to help a team move toward the right solution together. Finally, you must have a portfolio of work that shows depth of thinking and solutions.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
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