The digital revolution is an exciting transformation story. The digital world we live in is transforming how we connect, consume and live. Telstra is part of that transformation, and over the last four years, we’ve created digital sales and service channels that allow customers to interact with us when they want, reducing costs for the business and bringing benefits to customers.
About the Role
As a Digital Support Consultant you will provide customer service support for the AFL/NRL sporting apps in Telstra’s CrowdSupport community using the Lithium Social web platform, as well as through other online channels, whilst providing day-to-day business support to the24x7 Customer Care Team across a number of areas in Telstra and it’s diverse range of business activities and initiatives.
You will need to utilise your customer service experience and problem-solving skills to provide solutions to a diverse range of customer queries in a timely manner. You will work closely with the Telstra Digital sales and service teams as well as product and media teams to understand their objectives and drive initiatives that deliver the best outcomes for the customer.
You will be responsible for:
What You’ll Bring
To be successful in this role, you will have:
If you're looking for the platform to evolve and develop your career, we want to hear from you! We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.
So what are you waiting for? It's time to connect to a future created by you.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
Connect with Telstra
With Telstra you can be part of the biggest changes in Australian corporate history. Some of the best minds in the industry work here. You'll work on a scale you can't get elsewhere. Be exposed to new challenges, systems, leading edge technology and methodologies. But most importantly, our work has an impact on the community and people's lives.
We are looking for a talented AVI Control Room Programmer to complement our engineering team in the delivery of world-class collaboration and workspace technology solutions to our clients.
Partnering with multiple parties, including customers, vendors and internal stakeholders the role is strategically aligned to delivering quality customer projects and technology solutions supporting our Corporate, Government and Mid-Market Portfolios, by driving value from technology. You will contribute to technology solutions at a project deliverable level, and continual feedback into the pre-sales process to ensure ongoing improvement.
Furthermore, you will also be strategically aligned to deliver capability fundamental to Global Services in particular the global expansion of Global Services and Telstra’s growth strategy.
Some of the specifics
Your key accountabilities
A bit about you
It's no secret we will expect a lot from you. But like any good relationship, we give a lot back. What you'll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with, who'll support your development and with whom you'll achieve great things.
If you’ve ever considered a career with Telstra, there’s no better time to take the first step. We’re an iconic Australian company with a rich heritage that been built for rover 100 years. As one of Australia’s top employers, we’ve got you covered with exceptional benefits. These include outstanding flexibility options, fantastic growth opportunities in over 20+ countries and an impressive suite of corporate discounts to suit everyone!
Belong’s mission is to deliver inspired, effortless, human connection.
We started in 2013 with the purpose providing Australians with great value ADSL and nbnTM network services, and in 2017, we extended the offer to mobile plans. Our plans come with generous data inclusions, no hidden costs. What you see is what you get.
We’re just over a hundred people on one floor in Melbourne Docklands. We have a startup feel, but with corporate backing. We’re full of customer loving, product shaping, market creating and technology building people; passionate about getting things right for our customers. There’s no room for heroes or egos. We’re one team and we’re seeking a diverse mix of people with great collaboration skills to add to our culture.
To support our rapid growth, we’re embarking on a full platform transformation to our system stack to improve our speed to market and to deliver data driven, automated, customer centric digital experiences.
At Belong, we become the customer to understand what our customers think and feel - walking in their shoes is critical to making sure we deliver services they want, not the services we want to sell. We stay focused on the common cause to which we Belong. Embrace transparency and sharing; communicate relentlessly. Be mindful of the implications of your thinking & actions on others and the big picture.
About The Role,
As our Senior Digital Content Specialist you will lead the development and implementation of our social media strategy to enhance our brand and drive engagement, customer acquisition and retention. By enhancing our brand via social channels, driving positive engagement and effectively managing service issues, Belong will cost effectively attract and retain customers.
If this role sounds like you, Apply Now!
Our Telstra - Business Technology Services (BTS) team are embarking on an exciting high scale growth as we continue to deliver exceptional first class business and technology solutions. To do this, we’re on the hunt for an eager to learn, customer centric Customer Technical Lead to join our team on a permanent full-time basis, in any capital city locations in Australia.
As Part of the Technical Customer Consulting team this role will see you lead customer consulting services to provide the best possible solution for one of our largest strategic enterprise customers. Your technical knowledge in Telstra’s key solutions will be essential to see you thrive in satisfying our customers’ needs. These solutions include Networks, Security, Unified Comms, Contact Centre and Infrastructure. Whether you specialise in one solution domain or multiple solution domains we want to hear from you.
Key accountabilities include:-
What does success looks like?
To be successful for this role, you will have the following:
Desired - Qualifications include:
What can we offer you?
If you’ve ever considered a career with Telstra, there’s no better time to take the first step. We’re an iconic Australian company with a rich heritage that been built for over 100 years. As one of Australia’s top employers, we’ve got you covered with exceptional benefits. These include flexibility on all roles, fantastic growth opportunities in over 20+ countries and an impressive suite of corporate discounts to suit everyone!
Connect With Telstra:
The world around us is changing and hopefully you've noticed that Telstra is changing too. We're putting the customer at the centre of everything we do, and we need your help to do that. At Telstra, the ever changing technology is setting the pace and driving the business forward and we want people who are driven to succeed and have a hunger to learn and achieve goals.
Telstra's Products group is responsible for designing, testing and bringing to market new products, plans and services for Telstra's retail customers. The team manage a domestic product portfolio that includes mobile products, fixed broadband, and the transition of our customers onto the NBN, small business solutions and mobile enterprise services.
The group delivers exceptional experience to consumers and drives Telstra’s retail products to new directions with a focus on customers and quality. Most importantly, they think ahead, inquire, analyse, strategize and make it happen!
About the Role:
Sitting within the broader Products team, the Product Digitisation team support the timing and sequencing of product digitisation and simplification which is a core pillar within the Telstra 2022 strategy.
Reporting into Product Principle for Product Digitisation, your role will be to provide product sequencing, treatment plans and track Concept to Market business benefits across B2C Digitisation program. The role is an exciting chance to provide leadership and governance on the product sequencing across all product portfolios in concert with the digitisation champions.
So what are we looking for?
As a Product Digitisation Senior Specialist at Telstra, you will combine market savvy, product technical knowledge, and a consumer-product sensibility to innovate features that will transform and improve our products. Our Product Digitisation Specialists are responsible for defining, centralising and simplifying our products. As a specialist you will work with Product Managers to manage the backlog of products and prioritise and strategize how our products go to market.
The role will employ a heavy bias towards innovative thinking, always looking for ways to drive the optimal customer experience and internal efficiencies in a scalable way. You will be self-motivated and entrepreneurial and have the ability to collaborate with stakeholders at all levels.
So, if this sounds like an opportunity you just can't pass up, we encourage you to apply!
SET YOURSELF APART: Preferred Skills/Experience:
SOUND LIKE YOU?
If this opportunity sounds like a challenge and something you could excel in – this job could be for you. So apply today!
ABOUT THE ROLE
In this age of technological and digital transformation, Telstra is at the heart of the revolution connecting everything to everyone. In order to make this happen, we need people in our team who can easily adapt to changes and evolve. If you think you've got what it takes to take on stimulating and challenging work and make great things happen, then it's high time you join our team!
We're looking for an IT Domain Specialist who will be part of the Networks and IT / B2B Engineering team based in Singapore.
KEY SKILLS / TECHNICAL EXPERTISE
Recovering from setbacks
Demonstrating the ability to quickly recover from setbacks and applying mindset and behavioural agility to deliver business outcomes in a complex and ambiguous environment
· Views change positively and looks beyond the loss of current state
· Demonstrates initiative by suggesting new courses of action
· Tolerates uncertainty and moves comfortably across tasks
· Quickly learns and shifts across activities to avoid delaying the delivery of results
Designing complex systems
Gathering requirements for and designing complex systems in line with our enterprise roadmap and the needs of our business
· Collects and prepares system requirements for testing and traceability
· Identifies conflicting requirements and uses trade-offs to design feasible system architectures
· Identifies and incorporates integration points into system architecture designs
· Works with experts to refine system architectures
Improving technology systems
Monitoring, diagnosing issues and improving our systems over time to improve performance and integration
· Identifies clear user requirements and parameters to track system design
· Identifies system performance and interoperability issues
· Documents changing requirements, testing, issues and updates to maintain traceability
· Contributes to decommissioning plans which consider migration and data storage
Managing system implementation
Planning for, managing and guiding our technology teams to effectively build, integrate and deploy systems across our enterprise
· Identifies system and integration design issues before deployment
· Works with others to review system boundaries and interfaces
· Develops effective implementation plans using a phased and controlled approach
· Coordinates and supports system deployment in line with requirements, timelines and parameters
Understanding problems, exploring root causes and evaluating solutions to quickly and effectively solve problems
· Breaks problems down into solvable parts to understand them more deeply
· Accurately identifies the underlying cause of the problem
· Tests solutions to validate if they will resolve the underlying cause
· Solves problems using a combination of evidence and past experience
We're currently on the lookout for a Product Owner to join a newly created team within our Enterprise business to guide the development of our future digitised online sales and service platform- Telstra Connect.You will define and deliver our roadmap across the Telstra Connect ecosystem and existing platforms while establishing new ways of working to deploy and continuously improve capabilities for our 14,000 customers globally.
What Will You Be Doing
Work on complex delivery with many dependencies and stakeholders at varying levels of experience with agile
What will you bring to the team?
Manage and set realistic expectations, and communicating goals/progress upwards, downwards and sideways
This is an expanding and high-performing team which will provide ample professional opportunities to grow. We are passionate about impact, challenging the status quo and have fun together. We have diverse backgrounds from Sales, Delivery to Management Consulting. You will be rewarded with a competitive salary package and we're well known for our best in class flexible working practices.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex
We're currently on the lookout for a Salesforce Business Operations Specialist to join a newly created team within our Enterprise business and provide intelligent sales and service support to our enterprise customers. This is a ‘once in a lifetime’ opportunity to help shape one of the biggest digital transformations in Australia.
As the Salesforce Business Operations Specialist, you will partner with Phoenix Product Owners across the P2O value chain and provide Salesforce/Cloudsense/Apptus technology expertise and leadership through advising, consulting and developing integration solutions to resolve business issues.
What will I be doing?
What can you bring to the role?
The key to success in this role is someone who has a combination of strong communication and technical skills and always keeps the customer at the core of every decision. This may be the next big challenge in your career.