Working within our Consumer & Small Business team (C&SB), Digital Optimisation team will drive digital insights, formulate CX requirements, implement business improvements to meet our growth objectives. Projects can span across customer journey analysis, conversion rate optimisation, data analytics and implementation, data visualisation, running experiments to deliver CX and growth.
About the role
The Micro-Optimisation Senior Specialist will create actionable insights that improve Telstra’s Digital Channels performance - from both a customer and commercial perspective (Digital Engagement, Digital Customer Experience, Digital Sales Mix/Volume, Digital Service Mix/Volume).
As Telstra evolves, so will you. Here you’ll work on great things that matter. It’s stimulating, varied and challenging – it’s work you can be proud of.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex
With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share, and thrive. And that’s where our people come in – by collaborating to make great things happen.
In Global Business Services, we create value by driving a consistent and relentless approach to improving customer experience, efficiency, and service levels through a radically simplified model.
In order for our large Enterprise Customers to receive the best technical services, solutions, and support they’ve come to expect and depend on from us we need a high calibre Platform Engineer. Specialising in Enterprise Mobility you’ll take ownership of a key customer account to build MDM products and services for corporate phones, as well as be on call to provide support and troubleshoot any issues.
This role can be based in either Brisbane or Sydney and will require you to be part of a rotating roster for on-call support outside of business hours, for which you’ll receive an on-call allowance and be paid overtime for any afterhours call outs.
As the Platform Engineer you'll..
To be successful in the role, you'll have..
Because the customer is at the centre of everything we do, every initiative you deliver, every solution you create, and every conversation you have, you will have the ability to impact and help our customers.
Interested? Apply Now!
If you're excited about the opportunity to be part of team committed to delivering amazing experiences for our customers – this could be the role for you!
Connect with Telstra
We’re at the forefront of technology innovation with one of the most advanced networks in the world. Our tech teams have the exciting responsibility of radically simplifying and digitising our core business: our network. And, with our network continuing to lead the industry, we’re also focused on developing scalable and innovative products to empower our customers to thrive.
About Virtual Machine Technology (VMtech)
Virtual Machine Technology (VMtech) is a leading Secure MultiCloud Service Provider with expertise in delivering best-fit Hybrid Cloud infrastructure with Enterprise Connectivity and Cyber Security. We are passionate about innovation, collaboration and customer service which is reflected in our position and inclusive work environment. As part of Telstra’s Business Technology Services group we are a rapidly growing and dynamic business on the forefront of technology. Exciting opportunities await!
The opportunity with us
A permanent opportunity exists for a Technical Lead to join our growing VMTech Service Operations (VSO) team in Sydney.
As the Technical Lead you’ll….
A bit about you
To be successful in the role you’ll have:
It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!
If you're excited about the opportunity to be part of team, committed to delivering amazing experiences for our customers – this could be the role for you!
As a Linux Technical Consultant, you will pride yourself in delivering a first class customer service experience. You will have the opportunity to resolve faults in a timely manner of varying complexity. You will utilise your strong attention to detail to track and monitor issues to resolution. Being the subject matter expert of all matter Linux you will be the go-to person for your team and customers! Furthermore, your ability to build and maintain excellent stakeholder relationships and communicate effectively see you succeed in this role.
A bit about you:
To be successful for this role you must have the following:
It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex
Connect with Telstra
About Virtual Machine Technology (VMtech)
As an enthusiastic and innovative Senior DevOps Engineer you will uplift the existing DevOps practices and procedures at VMtech within a small collaborative team, who are responsible for the infrastructure, tools, procedures and system development. You will be working on a mix of business process automation and system integration to improve the services we provide to our stakeholders, coupled with leading development work and some system administration.
What does a typical day look like?
Working closely with internal stakeholders, you will extract and clarify requirements and have the autonomy to direct strategy, methodology and technology selection to deliver those requirements. We have a major focus on improving efficiency through business process automation and to improve the services we provide to our clients. As such, we are undertaking several projects to integrate our various systems via ESB or custom middleware, and in some cases through new applications developed from the ground up.
Some of the skills and experience required to excel in this role are as follows:
About the role:
Our team in Networks & Information Technology extend our network superiority and enable our customers to evolve in a digitally driven world. We always ensure an always-on experience with world-leading technology.
Telstra’s Cloud and Infrastructure function that is part of the Networks & IT business unit, provides consolidated and aligned cloud and infrastructure services to drive cloud adoption, innovation, agility and growth. The Virtual and Physical Infrastructure Solutions team within this function are looking for a Senior IT Specialist to provide expertise across the IBM Mainframe technology and maintain platform stability.
This role reports directly to the Group Engineer- Senior Lead, for the Infrastructure Engineering team, and the key responsibilities and major tasks associated with this role includes:
So, what are we looking for?
We are looking for candidates with the following experience:
High level understanding of Telstra’s Operational Support Systems (OSS) and Business Support Systems (BSS), as well as exposure to IBM Z-Cloud technology would also be beneficial and highly regarded. We are also moving towards an Agile way of working, so having exposure to this style of work would also be beneficial to pick things up quickly.
For anyone involved in the IT&T industry, Telstra is quite simply in a league of its own. That’s because no other Australian company is involved in so many exciting technology developments on such an enormous scale, or employs so many IT&T professionals to work on them. In fact, we’re the largest employer of telecommunications professionals in Australia. That’s an impressive amount of knowledge and expertise to be surrounded by. If this role sounds like you, then we would love to see an application from you!
In a world of advancing digital technology and capability related to digital optimisation and conversion capabilities including conversion rate optimisation (CRO), digital marketing optimisation and AI, a senior specialist is required to work across the teams interfacing into the optimisation and transformation tech teams to be able to drive capability roadmap development and deployment.
This role works closely across the Digital Conversion Team to drive the usage of CRO and digital marketing optimisation capability into the Digital Conversion Centre of Expertise (COE), focusing on Salesforce Marketing Cloud and Interaction Studio and the Adobe suite, with a focus on Adobe Analytics, Target and Audience Manager.
As Telstra evolves, so will you. Here you’ll work on great things that matter. It’s stimulating, varied and challenging – it’s work you can be proud of.If this role sounds like you, then we would love to hear from you to discuss this great opportunity.
Are you a seasoned telecom professional looking for your next big break? Ready to join one of the world’s largest Telecommunication providers working on some of the best technologies in the market?
World Class organizations are driven by a sense of purpose... Our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business.
Who we are?
Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.
By joining Telstra, you will have the opportunity to consult with a diverse portfolio of clients. Think along the lines of Australia’s well-known businesses – financial institutions, government agencies, boutique brands and everything in between.
Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit https://careers.telstra.com/allrolesflex
First Peoples First
At Belong we are committed to Acknowledging the First Nations Peoples of Australia, as Traditional Owners and Custodians of the land and waters. Australia’s First Peoples are the oldest continuous culture on the planet. We humbly pay respects to their Elders past and present.
How do we Belong?
Belong started in October 2013 with the purpose of helping Australians to get great value home broadband and – since October 2017 – great value mobile plans. While connectivity services should be boring, it is an essential service in modern life, and it causes grief when it doesn’t work or when customers feel like they are being ripped off. So we try to keep things simple, give customers choice and control, and take responsibility when things don't go to plan.
How will you Belong?
Together we’re different. We don’t have to be the same to Belong.
The battle for talent is intense, and we are acutely aware that good people have many options. Our success depends heavily on building a high quality team, and we are grateful that you are considering taking a chance on us.
We are building a community of people who are encouraged to bring their whole selves to work. In a market characterised by brutal levels of competitive intensity, sameness is the enemy, and difference is a source of competitive advantage. We don’t want you to join just to “fit in”, we want to you to bring your magnificent weirdness to work and Belong. One of the reasons we are interested in you is because we are excited by the impact you might have on our culture.
Hopefully, this celebration of difference enhances our ability to understand customers, and to obsess about their struggles and aspirations. When we get it right (it doesn’t always happen but we try), this understanding helps us to develop breakthroughs in product, service and strategy; breakthroughs that make a difference for customers and for our business.
While some effort has been poured into writing this Success Profile, we also acknowledge that it will get chucked in the bottom drawer on day one. That’s because you know that hubris is the enemy, you agree that “ownership” of functions is meaningless in the modern world, and you share our passion for hustle, having a go, curiosity, relentless cooperation, and helping everyone in the team to win … for our people and for our customers.
We are looking for someone who:
· Challenges the norm.
· Approaches solutions with an open mind and is Human Centric Design driven.
· Communicates. The good, the bad and the ugly. Always give it and receive it with the best intent of getting the right outcome for our customers, employees & partners.
· Never walks past a problem – be it a code error, a fire hazard or a messy kitchen – raise it, fix it, own it, and encourage your colleagues to do the same.
What will be your purpose?
As an experienced Quality Engineer your purpose will be to bring Belong’s mission of – inspired, effortless human connection to life. You’ll have a passion to build in quality throughout the lifecycle of digital development and use data to drive decisions.
You’ll play a key role in responding to business demands and meet the quality needs of the team by providing testing plans for the digital requirements and help automate the user journeys and assist in faster deployment cycles.
You will be responsible for providing feedback to Product Owners in the discovery phase and lead best practice in digital testing, automation framework for web and device testing and visual testing.
You will work closely with developers, architects, and DevOps to contribute to the CI/CD journey at Belong.
You must be Melbourne based, or willing to relocate.
What will you bring?
Business Process Specialist
We're an iconic Australian company, with a proud past and an even more exciting future, as we transform to become a leading innovator in tech and telco of the future - to help our customers, employees and the communities we work in, thrive in a connected world.
We're working hard to become a world-class technology & service organisation. With that in mind our team are responsible for reporting within the company and to the external market, analysing the delivery of our products and forecasting requirements necessary to shape how we do things to satisfy our customers.
As the Business Process Specialist, you'll be responsible for:
To be successful in the role, you'll:
A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.Interested? Apply Now!If this role sounds like you, then we would love to hear from you to discuss this great opportunity