• Develop and maintain Cognitive platform
• Analyze business requirements and enhance the platform.
• Continue improving the platform by experimenting with different modelling techniques.
• Maintaining and improving the documentation of the platform.
• Prefer to have basic understanding of platform support.
• Building new capabilities for the platform to achieve minimal human intervention.
• Making platform highly configurable to easily meet business and development needs.
• Building strong monitoring and alerting services for the platform.
• Designing platform solutions in accordance with standard Telstra design principles and conventions.
• Problem solving issues that arise in day to day running of Business processes and providing timely responses and solutions as required.
• Achieve a well-defined, functioning and repeatable set of key business, with product owners and technology processes to ensure consistent quality is maintained
• Perform application performance, load analysis and assist in capacity planning as required to support the solution
• Technology Assessments and Estimation of new features

Mandatory Skills & Tools

• Hands on development experience in Python, and Classic Machine Learning
• Keeping up to date with latest modelling/deploying techniques
• Jupyter Notebook
• Strong in requirement gathering and analysis (ability to work with a structured and methodical approach, combined with an inquiring mind).
• Strong in design principles and modular programming techniques.
• Hands on experience with Continuous Integration and Delivery pipelines. Enhancing and improving CI/CD capabilities to reduce cycle time while retaining quality.

Good To Have

• Experience in new development projects is preferred.
• Experience in Test-driven development is preferred.
• Deep learning modelling
• PowerShell, and Bash is desired.
• Knowledge of Cloud Service is preferred 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we’re transforming to become the telco of the future – to lead the market with the best solutions that we know our customers expect no matter where they are in the world. We understand by having diversity of thought comes diversity of thought comes diversity of innovation. We understand by fostering an inclusive environment, our people thrive.

Being part of Networks and IT means you will be part of team that focuses on extending our network superiority to enable the continued execution of our digital strategy. You will be working with world-leading technology and change the way we do IT to ensure business needs drive priorities and accelerate the delivery of our digitisation programme. You will be working with a team of professionals to ensure the delivery of self-serve automation capability across the Cloud, Media, and Digital Applications and the wider Incident Management Operations business.

As a Technical Expert you will be supporting the delivery of self-serve automation capabilities across the business, onboarding and supporting users, identifying improvement opportunities, delivering requirements to developers, supporting rollout, and measuring progress / success.

This will include:

• Continuing to improve the experience for end users of automation, putting requirements to developers to build more functionality, ensuring the services meet the needs of the business
• Encouraging adoption across the business, and being a champion of self-serve automation
• Helping various teams to get started with their processes and data, in readiness for automation
• Developing improvement dashboards to track progress and demonstrate value
• Identifying and pursuing opportunities to solve common problems

To be successful in this role, you must:

• Take ownership and be a voice of the customer
• Utilise data to analyse and identify improvements (Splunk experience a bonus)
• Uncover process issues which will impede automation (Business Improvement / Lean Sigma experience a bonus)
• Reconfigure processes in preparation for automation (Signavio experience a bonus)
• Liaise closely with Developers and Technical Experts
• Have good stakeholder engagement skills

If you’re excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

 Senior Software Engineer, Java,AWS, Microservices developer- Bangalore, India

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

About the role

B2B Digitisation is focused to enhance customer experience through digitised stack and processes changes along with product simplification. The role will be key contributor towards modular designs and development of microservices API architecture and integration.

The senior lead will apply standard industry best practices around choice of technology, quality development and optimal process for software delivery ensuring stable production platform.

Key Accountabilities

Java Microservices senior developer role is to code and maintain the applications for B2B customers. The role will be accountable and responsible for quality coding with best performance aligned with business requirements and architecture strategic solutions. The role also needs to own the operational execution and excellence, maintenance of the software package under DevOps model.

• Passionate about building IP and retaining, passionate on needed processes to make it happen 
• Able to communicate and build relationship with peers and stakeholders globally 
• Able to put the right arguments and hold them rationally till it concludes 
• Design, Develop, Test, Implement & Support software in accordance with business requirements
• Maintain and operate the software in production

Your skills & experience

• 8+ Years of experience
• Strong hands on micro services/Java/JEE development skills
• Strong experience in designing and developing Restful APIs.
• Able to interpret and create API documentation
• Good communication skills
• REST / JSON API development / integration experience
• Experience with development and test using micro service / lightweight containers frameworks such as Spring Boot / Play Framework AWS/PCF experience
• Must be fluent with Linux
• Familiar with database technologies - particularly NoSQL DBs
• Experience in design of batch processing for large data
• Design of scalable systems in cloud (AWS is a plus)
• Messaging (Rabbit MQ, Tibco)
• Batch processing for large data
• Rest/Soap
• XML/JSON
• Continuous integration
• Java / API unit and integration testing
• Play Framework/Spring Boot experience
• Experience Integration with NoSQL database, Docker, APIGEE

Why join us?

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development.

Working for the most successful Telco Company also brings with it some great benefits, including:

Working with the Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products, Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas.

Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Software Engineer, Full Stack developer - Bangalore, India

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

About the role

Undertake software development and lifecycle management of software applications.

Key Accountabilities:

• Design, Develop, Test , Implement & Support software in accordance with business requirements
• Develop software including quality assurance
• Maintain and operate the software in production

Your skills & experience:

• Overall 4 + years of experience
• ReactJS
• JavaScript/HTML/CSS
• RESTful Web Services
• GraphQL, Elastic Search , MangoDB, Bootstrap
• Java/Springboot/NodeJS
• Testing incl unit test framework, test automation, Selenium
• CI/CD (e.g. Docker , Kubernetes )
• AWS/Azure
• Test Driven Development/Agile Methodology
• Telecom Domain

Why join us?

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development.

Working for the most successful Telco Company also brings with it some great benefits, including:

Working with the Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products, Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas.Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Software Engineer, Full Stack developer - Bangalore, India

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

About the role

Undertake software development and lifecycle management of software applications.

Key Accountabilities:

• Design, Develop, Test , Implement & Support software in accordance with business requirements
• Develop software including quality assurance
• Maintain and operate the software in production

Your skills & experience:

• Overall 4 + years of experience
• ReactJS, Redux
• Backend Technology - NodeJs/Java/Kotlin
• JavaScript/HTML/CSS
• RESTful Web Services
• GraphQL, Elastic Search , MangoDB, Bootstrap
• Java/Springboot/NodeJS
• Testing incl unit test framework, test automation, Selenium
• CI/CD (e.g. Docker , Kubernetes )
• AWS/Azure
• Test Driven Development/Agile Methodology
• Telecom Domain

Why join us?

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development.

Working for the most successful Telco Company also brings with it some great benefits, including:

Working with the Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products, Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas.Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

 Software Engineer, Salesforce Mulesoft Developer- Pune, India

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

 About the role

To create a brilliant connected future for everybody through the delivery of high quality software solutions.

The Software Engineer will work within feature teams delivering into Telstra’s B2B CRM platforms using high performance software engineering methods – lean, agile and XP. The role will include all aspects of delivery: design, development, testing, devops tool chains (CI/CD) and devops work on production systems.

This position offers diversity in projects, an opportunity to work in a team environment with autonomy and a high-level of responsibility. There are also excellent opportunities for professional growth and advancement within the Software Engineering team.

Key Accountabilities

• Participate in elaboration and develop clarity on the requirement through conversations
• Implement stories and keep the status updated on Jira, Confluence, Bitbucket in realtime
• Follow design, coding guidelines and adopt best practices
• Actively participate in all the agile ceremonies and deliver outcomes as team
• Ensure the quality of the implementation through peer reviews, unit testing and early feedback from customer or product owners
• Contribute to CI/CD tool chains and devops function to maintain and enhance the production platform
• Actively contribute to organizational initiatives in engineering, culture
• Take active interest in his/her own development to build cross-functional skills and one specialisation
• Actively share his/her knowledge with team mates and use opportunities to make it available for everyone

Your skills & experience

• Degree level IT qualifications in Software or Systems Engineering (B.E/B.Tech/MCA)
• 3+ years of experience in IT industry.
• Salesforce and Force.com platform. Working knowledge of Service Cloud, Sales Cloud.
• Salesforce Certified Developer
•  Mulesoft, Microservices patterns, Salesforce – Integration patterns
• Basics in Apex programming, Unit and Integration Testing
• Debugging of integration issues, PACT testing, Swagger or equivalent
• Version management tools (Bitbucket, Github etc)
• Programming in Java, Exposure to deployment processes
• Well versed with Atlassian suite and use in Agile ways of working
• Understands deeply the flow of testing and variations to fit into agile ways of working
•  Other scripting languages like Python, Javascript, bash, Well versed with Atlassian suite and use in Agile ways of working

Why join us?

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development.

Working for the most successful Telco Company also brings with it some great benefits, including:

Working with the Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products, Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas.

Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to create a brilliant connected future for everyone. We know that it's a future that won't happen on its own. It has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

Being a part of Networks and IT means you will be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy. You will be working with world-leading technology and change the way we do IT to ensure business needs drive priorities and accelerate the delivery of our digitisation programme.

As the Technical Expert, you will be responsible for:

• Performing L3 or complex technical support, service and solutions to the products and services operated by Telstra and occasionally working on a recall roster outside business hours.
• Delivering rapid restoration of services to ensure technical support to customers
• Acting as a technical bridge for customers, Architects and Designers                                                                                                                        
• Participating in specialized technical investigations to drive the resolution of incidents in customer’s network
• Identifying and implementing opportunities for process improvements, efficiencies and customer experience

To be successful in the role, you must possess:

• Strong experience in CISCO and a strong backbone in LAN/WAN environment
• CISCO Certification (CCNA/CCNP)
• Proven experience in Incident Management in a large corporate
• Solid skills in Problem Management, Process Improvement, Automation, Scripting and network deep analysis                                                                                                                       
• Willingness to occasionally work on a recall roster basis outside business hours

You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working groups, stretch projects, and various learning programs to help equip you with the right skills for the future.

Sounds like you?

If you have a passion for retail and can deliver a unique, memorable experience to our customers every time they enter our store – a job at Telstra is for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Technical Expert – Firewall

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology. 

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter. 

Who we are? 

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together. 

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry. 

We have operations in more than 20 countries, including in India where we’ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. 
   

About the role: 

The purpose of the role is to manage the security devices of Telstra’s Tier1 and 2 clients. The management of the devices includes configuration updates, incident resolution, and project implementation. Ensure technical support and specialist team members are supported to deliver rapid restoration of customer incidents.  Work directly with the customer to achieve optimal first in fix results.  Apply a holistic approach to problem management to improve service reliability. Demonstrate SME leadership of technology hubs via the Customer Support Team model.

To be successful in the role, you’ll. 

• Perform or participate in complex, specialised technical investigations to drive the resolution of Firewall incidents in the customers network.
• Diagnose and restore complex issues with the Security networks, infrastructure, products and services supplied and operated by Telstra.
• Assist technical support and specialist team members to resolve incidents via first call resolution.
• Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
• Detect and prevent incidents before they occur.
• Identify and implement opportunities to improve process, efficiencies and customer experience.
• Extended Shift Environment

 Key Metrics

• Volume Reduction
• First in Fix
• Cycle Time

• Key Skills/Technical Expertise

• Skill/Technical Expertise

• Proficiency

• Security Products/Firewalls

• Have the ability to support/implement/design firewall requirements (e.g. Cisco – ASA/PIX, CSM, Juniper- Junos/ ScreenOS - NSM – STRM, Checkpoint, Nokia, Provider 1)

• Security Related Products

• A working understanding of the installation and configuration of security related products and their relationship to firewall implementations. Including:
• proxies i.e. Bluecoat, Cisco WAE,
• DNS appliances i.e Infoblox,
• Load balancers i.e F5

• Server products     

• A working understanding of applicable Security Technologies and experience in the basic administration and configuration of Linux based operating systems. 

• ITIL Skills
•  

• Knowledge of the ITIL framework and its application in IT service management.

Qualification – 

Essential

• 5-10 years working in IT industry.
• CCNA/CCNP/SD-WAN or similar.
• Incident Management Experience.

Demonstrated experience in the follow

• Operating Systems
  • Sun Solaris
  • Windows Server platform
• Firewall Software: at least two of the following:
  • Juniper SRX
  • Cisco ASA
  • Juniper NetScreen
  • Cisco PIX
  • Checkpoint Firewalls
• Understanding of TCP/IP and sub-netting.

High desirable –  

• Problem Management Skills
• Process Improvement skills
• SME experience.
• Security - deep analysis skills.
• Assurance Team Experience.
• Automation/Scripting Skills/API.

What can we offer you? 

Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path. 
 
Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things. 

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. 

Sounds like you? 

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential. 
  
At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future. 

​ 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology. 

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter. 

Who we are? 

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together. 

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry. 

We have operations in more than 20 countries, including in India where we’ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. 
   

About the role: 

The purpose of the role is to manage the server environment for Telstra’s Enterprise customers.  The management of the devices includes configuration updates, incident resolution, and project implementation. Ensure technical support and specialist team members are supported to deliver rapid restoration of customer incidents.  Work directly with the customer to achieve optimal first in fix results.  Apply a holistic approach to problem management to improve service reliability. Demonstrate SME leadership of technology hubs via the Customer Support Team model.

To be successful in the role, you’ll. 

• Perform or participate in complex, specialised technical investigations to drive the resolution of Firewall incidents in the customers network.
• Diagnose and restore complex issues with the Security networks, infrastructure, products and services supplied and operated by Telstra.
• Assist technical support and specialist team members to resolve incidents via first call resolution.
• Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
• Detect and prevent incidents before they occur.
• Identify and implement opportunities to improve process, efficiencies and customer experience.
• Extended Shift Environment

 Key Metrics

• Volume Reduction
• First in Fix
• Cycle Time

Key Skills/Technical Expertise

Skill/Technical Expertise

Proficiency

Server Products

A working understanding of applicable Security Technologies and experience in the basic administration and configuration of Linux based operating systems.

A working understanding of Windows Server o/s, 2008 – 2016, VMware skills, eg VM provisioning, maintenance, vcenter, vmotion, HA etc

Linux/Red hat skills

An understanding of Active Directory and how it works

Security Related Products                 

Knowledge of security related products and their relationship to network topology.

ITIL Skills

Knowledge of the ITIL framework and its application in IT service management.

Qualification – 

Essential

• 5-10 years working in IT industry.
• System Administrator with Microsoft/Linux certifications.
• Incident Management Experience.

Demonstrated experience in the follow

• Operating Systems
  • Sun Solaris
  • Windows Server platform
• Understanding of TCP/IP and sub-netting.

High desirable –  

• Problem Management Skills
• Process Improvement skills
• SME experience.
• Security - deep analysis skills.
• Assurance Team Experience.
• Automation/Scripting Skills/API.

What can we offer you? 

Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path. 
 
Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things. 

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. 

Sounds like you? 

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential. 
  
At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future. 

​ 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology. 

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter. 

Who we are? 

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together. 

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry. 

We have operations in more than 20 countries, including in India where we’ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. 
   

About the role: 

To provide complex technical analysis and remediation of all security vulnerabilities received from the different vendors. Ensure this information is developed into a remediation plan that can be implemented across the customer networks managed by Telstra. Ensure technical analysis and remediation is part of the overall Security Vulnerability Management plan that is in place for all Enterprise Managed customers.

To be successful in the role, you’ll. 

• Perform or participate in complex analysis of vendor received vulnerabilities.
• Track and deliver on developed program of vulnerability remediation in the customers network.
• Be able to analyse device config to ascertain impact/need for vendor vulnerabilities.
• Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra.
• Assist with customer communication and provide clear and concise feedback to customer questions.
• Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
• Provide input into learning and development for our entire ecosystem.
• Extended business hours shift requirements

 Key Metrics

• Volume Reduction
• First in Fix
• Cycle Time

Key Skills/Technical Expertise

Skill/Technical Expertise

Proficiency

Recovering from setbacks  

Demonstrating the ability to quickly recover from setbacks and applying mindset and behavioural agility to deliver business outcomes in a complex and ambiguous environment        

Advanced             

Remains calm in adverse situations and develops options for next steps           

Bounces back from setbacks quickly and helps others to learn from and share their experiences             

Accommodates and responds to unforeseen change with enthusiasm       

Questions traditional way without concern for personal impact     

Resolving customer issues  

Assisting customers to understand, use and resolve issues relating to our products and services   

Advanced             

Applies customer-centric approaches to resolve customer issues and improve the customer experience            

Coaches customers on how to get the most out of our products and services  

Coaches others to prioritise customer needs and effectively resolve customer issues      

Improving technology systems             

Monitoring, diagnosing issues and improving our systems over time to improve performance and integration           

Advanced             

Explores the reason for changing user requirements        

Identifies system issues and troubleshoots to uncover root causes

Resolves system performance and integration issues     

Guides teams to maintain traceability across system lifecycles   

Implements decommissioning plans, preventing data loss and disruption        

Problem solving   

Advanced             

Breaks problems down into solvable parts to understand them more deeply

Accurately identifies the underlying cause of the problem 

Tests solutions to validate if they will resolve the underlying cause            

Solves problems using a combination of evidence and past experience

Qualification – 

Essential

• 5-10 years working in IT industry.
• CCNA/CCNP/SD-WAN or similar.
• Incident Management Experience.

High desirable –  

• Problem Management Skills
• Process Improvement skills
• SME experience.
• Security - deep analysis skills.
• Assurance Team Experience.
• Automation/Scripting Skills/API.

What can we offer you? 

Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path. 
 
Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things. 

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on. 

Sounds like you? 

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential. 
  
At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future. 

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We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex