Found your dream job but have some questions before you apply? Read on...
What does your hiring process look like?
If the role you’re applying for will see you interact with our customers, you’ll need to undergo an assessment after you submit your application. This assessment will test your customer service skills. For all other roles, we’ll let you know if an assessment is needed during the recruitment process.
Your application will then be reviewed by one of our recruiters who will give you a call to find out about your motivations and if they think you’re a good fit for the role.
The next step is to organise a behavioural interview with the recruiter and hiring manager. This is where you’ll get to showcase your skills, personality and work experience.
Last step is background checks before the final offer.
What kind of things do you look for in a candidate?
We’re on the lookout for motivated people who want to take their career to the next level. You’ll share our company values
and embody them everything you do each day. You’ll be an agile thinker, ready to move and adapt in an industry that’s known for change.
We continually put the customer at the heart of everything we do so we’re confident when making decisions that it can in some way benefit them. If you’re looking for a challenge where you can join a team of like-minded individuals to do great work that matters, you’ll do well at Telstra.
What are the minimum qualifications to work at Telstra?
We have a wide range of roles on offer at Telstra at any one time, so the minimum requirements for each position are unique as the roles themselves.
For more information on what is required be sure to check the job ad or get in touch with the Telstra Careers team on Facebook.
How flexible can I be with my role?
Telstra has pioneered an ‘All Roles Flex’
approach to work which means that flexibility in some form is something we’re open to discussing for all our jobs. We’ve adopted a very broad definition of ‘flexibility’ in this regard as we know flexibility means different things to different people and different work types.
Whether that means working from home some days due to your family commitments or altering the hours you work to fit your needs, we practise flexibility in many different ways. Flexibility is something we extend to all of our people and is practised in different ways across many types of roles and formats whether you’re working in a retail store, customer contact centre, office, or off site in the field.
How do you support employees with disabilities or access requirements?
We have recently launched our Accessibility and Inclusion Plan
, with one of the key focus areas being to create a fully inclusive workplace. This extends to our recruitment process. We offer a range of workplace adjustments and support services to candidates and employees who identify as living with a disability. Starting from the application process right through to employment with us, there are a range of ways we can assist you.
Whether that’s providing visual aids for those who identify with having a visual impairment, or those needing alternative building access we’re happy to accommodate your needs to provide you with an equal opportunity to work with us.
Once you apply, your recruiter will be able to assist with any questions you may have to ensure our recruitment process supports you. Please let us know if you have a preferred method of communication, for example via email, phone or in person.
I accidentally put down the wrong email for my application, how can I change it?
No problem, this one is easy to fix. You can change your email address by signing in as an existing candidate and updating your details under the “Update Profile” tab.
What countries do you operate in?
We’re a world-class technology company with global ambitions, operating in over 20 countries around the globe. Learn more about where we do business and the type of work we do there.
How can I be made aware of relevant jobs that become available for me to apply to?
While new roles are updated often, you can sign up to our job alerts
at any time to stay on top of roles that are most relevant to you. What that means is we’ll send you an email when a job that matches your preferences becomes available. If the job sounds like something you’d love to do don’t hesitate to hit ‘apply now’.
I used to work at Telstra and I need to speak to someone in your HR Department about my employment. Who’s the best person to speak with?
If you’re looking to get in touch about your previous employment at Telstra, the best people to speak with are our HR Direct Team. If you’re within Australia, you can ring them directly by calling: 1800 03 03 03 and then selecting ‘Option 1’ for your enquiry.