About the role:
The “UC Voice Assurance Expert” is a new role to support strong business growth in Telstra's Cloud Based Unified Communications offering. This role will act as a Subject Matter Expert with Cross Domain understanding of all aspects of the Cisco HCS-based Collaboration Solutions (Unified Communications-As-A-Service).
In this role you will perform and lead complex assurance, major incident and change support activities across customer solutions. These solutions are built on Cisco’s Hosted Collaboration Solution (HCS) Suite of products (CUCM, CUCDM, PLM, HCM-F etc), Webex Teams and Webex Collaboration Endpoints products and other third products (eg ARC Operator Console, Call Recording)
A major focus for this role will be to identify and drive continuous operational improvements to deliver best practice Assurance outcomes from a customer and technical point of view. You will be outcome driven and have the confidence to propose innovative solutions and execute them.
You will lead by example and provide a high level of technical leadership and personal leadership to colleagues and peers. Over time, you will assist management with tactical and operational initiatives as well as team management as required.
Above all you must possess the resilience and passion to provide the best customer experience in a technically complex and high growth business environment. To be successful, you will possess a high degree demonstrable interpersonal influencing and negotiation skills to manage deliverables through close collaboration with stakeholders and peer organisations.
What will you be doing:
What we looking for:
To be successful in this role, you will have the following experience and attributes:
A job at Telstra is like no other you've had. You'll be challenged. You'll be inspired. And you'll be proud. Because whatever your job is here, you'll always be part of something bigger. Come and connect with what you love and apply now!
We work flexibly at Telstra. Talk to us about how this job could be flexible for you.