Technical Team Lead

  • Job Number: 10077641-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: NSW: Sydney CBD
  • Opening date: 15/05/2019 02:00 PM AEST
  • Closing date: 30/05/2019 01:55 PM AEST
  • Applications close in: 10 days time

Connect with Telstra

We’re at the forefront of technology innovation with one of the most advanced networks in the world. Our tech teams have the exciting responsibility of radically simplifying and digitising our core business: our network. And, with our network continuing to lead the industry, we’re also focused on developing scalable and innovative products to empower our customers to thrive.

About Virtual Machine Technology (VMtech)

Virtual Machine Technology (VMtech) is a leading Secure MultiCloud Service Provider with expertise in delivering best-fit Hybrid Cloud infrastructure with Enterprise Connectivity and Cyber Security. We are passionate about innovation, collaboration and customer service which is reflected in our position and inclusive work environment. As part of Telstra’s Business Technology Services group we are a rapidly growing and dynamic business on the forefront of technology. Exciting opportunities await!

The opportunity with us

A permanent opportunity exists for a Technical Lead to join our growing VMTech Service Operations (VSO) team in Sydney.

As the Technical Lead you’ll….

  • Support the VSO team to deliver effective services to VMTech clients
  • Technically lead complex issues to meet VSO objectives within SLA and quality scales. This includes being the central point of contact for the VSO team and customers
  • Partner with the Service Ops Manager and the broader VSO team in planning, allocating work, setting priorities and meeting deadlines
  • Monitor the quality of work delivered
  • Engage and manage vendors in delivery of system and support services
  • Mentor, enable, share knowledge and train the broader VSO team to ensure efficient technical delivery to customers

A bit about you

To be successful in the role you’ll have: 

  • Previous experience working as a technical escalation within the Managed Services division
  • Previous experience in leading, mentoring, coaching and developing high performing teams
  • Strong expertise supporting the following technologies:
    • Microsoft, VMWare, NetApp, Commwault
    • Hardware platforms including HP, Dell, IBM & Cisco
    • Service admin experience in Windows 20xx and Active Directory
    • Infrastructure platform technologies (SAN, Backup, Networking)
    • CommVault backup technologies
    • Virtualisation technologies such as Vmware and Microsoft Hyper-V
    • Routing and switching experience
    • ITIL, MCSE, Vmware certifications highly regarded
  • Demonstrated ability in fault logging and ticket management
  • Sound time management skills and self-motivation
  • Excellent analytical skills

The benefits

It's no secret we expect a lot from you. In return, we offer ongoing training and support to help you develop and grow your own career, while helping us to achieve our strategic goals. Also, being part of our Telstra team, you'll enjoy access to some great rewards and benefits!

Interested? Apply Now!

If you're excited about the opportunity to be part of team, committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

 

Apply Now
  • Job Number: 10077641-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: NSW: Sydney CBD
  • Opening date: 15/05/2019 02:00 PM AEST
  • Closing date: 30/05/2019 01:55 PM AEST
  • Applications close in: 10 days time