Platform Engineer - Enterprise Mobility

  • Job Number: 10079213-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: NSW: Sydney CBD or QLD: Brisbane CBD
  • Opening date: 16/05/2019 12:30 AM AEST
  • Closing date: 30/05/2019 01:55 PM AEST
  • Applications close in: 10 days time

 

With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share, and thrive. And that’s where our people come in – by collaborating to make great things happen.

In Global Business Services, we create value by driving a consistent and relentless approach to improving customer experience, efficiency, and service levels through a radically simplified model.

In order for our large Enterprise Customers to receive the best technical services, solutions, and support they’ve come to expect and depend on from us we need a high calibre Platform Engineer. Specialising in Enterprise Mobility you’ll take ownership of a key customer account to build MDM products and services for corporate phones, as well as be on call to provide support and troubleshoot any issues.

This role can be based in either Brisbane or Sydney and will require you to be part of a rotating roster for on-call support outside of business hours, for which you’ll receive an on-call allowance and be paid overtime for any afterhours call outs.

 

As the Platform Engineer you'll..  

  • Support, configure, and maintain Enterprise Mobility Solutions
  • Provide tech to tech support for Enterprise Mobility platforms: Workspace One, MobileIron, SOTI & Intune
  • Troubleshoot network related issues: Active Directory, Certificate Authentication, Firewalls, DNS, TMG’s, Exchange, Linux Servers
  • Work closely with Service Delivery Managers & Senior Engineers to deliver best practice solutions
  • Build strong customer relationships ensuring maximum client satisfaction

 

To be successful in the role, you'll have..

  • ITIL – Foundation
  • Technical certification in Enterprise Mobility Products: VMware Airwatch, Mobile Iron, InTune or Soti Product portfolio
  • Demonstrated capabilities using and/or supporting Service Now
  • An innate ability to translate highly technical information into easily relatable terms for end users
  • Excellent problem solving skills; taking ownership to quickly find root causes and evaluate solutions

 

Because the customer is at the centre of everything we do, every initiative you deliver, every solution you create, and every conversation you have, you will have the ability to impact and help our customers.

 

Interested? Apply Now!

If you're excited about the opportunity to be part of team committed to delivering amazing experiences for our customers – this could be the role for you!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex

Apply Now
  • Job Number: 10079213-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: NSW: Sydney CBD or QLD: Brisbane CBD
  • Opening date: 16/05/2019 12:30 AM AEST
  • Closing date: 30/05/2019 01:55 PM AEST
  • Applications close in: 10 days time