UX Design Leader - Belong

  • Job Number: 10079365-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 10/06/2019 02:00 PM AEST
  • Closing date: 28/06/2019 01:55 PM AEST
  • Applications close in: 9 days time

First Peoples First

At Belong we are committed to Acknowledging the First Nations Peoples of Australia, as Traditional Owners and Custodians of the land and waters. Australia’s First Peoples are the oldest continuous culture on the planet. We humbly pay respects to their Elders past and present.

How do we Belong?

Belong’s mission is to deliver inspired, effortless, human connection.

We started in 2013 with the purpose providing Australians with great value ADSL and nbnTM network services, and in 2017, we extended the offer to mobile plans. Our plans come with generous data inclusions, no hidden costs. What you see is what you get.

How will you Belong?

We’re just over a hundred people on one floor in Melbourne Docklands. It’s a start-up feel, with corporate backing. We’re full of customer-loving, product-shaping, market-creating and technology-building people; passionate about getting things right for our customers. There’s no room for heroes or egos.  We are one team. We are looking for a diverse mix of people, with great collaboration skills to add to our culture.

To support our rapid growth, improve our speed to market, deliver data-driven, automated and customer centric digital experiences we are renewing all our platforms from the ground up.  We’ve set up cross-functional agile teams covering our all our systems, including: Marketing, CRM, Digital, Data, Analytics, Product Catalogue, Billing and Order Orchestration.

How we work

We are all co-located in Melbourne and work together with other Belong team intensively every day. We use Human Centric Design in front of an Agile delivery practices. We are highly focussed on automated testing and deployment through CI/CD. We love atomic design, modular and reusable code and automated infrastructure. We embrace continuous learning through optimisation and testing. We aim to build a highly automated, personalised and optimised experience for each of our individual customers

 

 

What we are doing

We are developing a reusable, atomic design framework and selecting and implementing tools to fully automate digital content creation and delivery. We are about to decide and implement our site components: my account, shop, chat, analytics. We are working closely with other product owners to design new end-to-end customer journeys. Within the customer experience team, we are ensuring we all live our Target Customer Experience principles.

 

 


 

Who are we looking for?

We have a bias for people with mix of skills and willingness to wear multiple hats. For example, Experience Design & Development, or Front-end and Back-end. Not for people who are overly stuck in their specialism (like: “I don’t do testing” or “I do UX but not UI”). You must be Melbourne based (or willing to relocate)

What’s this role?

To support our rapid growth, improve our speed to market, deliver data-driven, automated and customer centric digital experiences, we are looking for a UX Design Lead to lead our team of UX Designers.

The UX Design Lead drives UX Design as a discipline within Belong and contributes to the practice within our feature teams. You will be creating positive impact on our customer experience and our customer base by creating products and services that people love.

What will be your purpose?

You will lead UX design activities to meet user requirements, modelling end-user experiences and developing both customer and internal user’s flows. Collaborate with our CX team, Content team, UI team product team, engineering team and product owners to define and implement innovative solutions for user experience. You will lead the team to develop user interactions via lo and hi fi mock-ups, wireframes and prototypes, but mainly using our design system. UX Research will form a large source of information to guide the team top make the right decisions.

You will promote UX product design guidelines, best practices and standards in your team and at

You are accountable for keeping our UX experiences in line with our Customer Value Proposition and our Target Customer Experience.

As the lead of the UX design team, you will provide that extra point of reflection on the work and will be challenging the team to keep thinking broader than the actual scope of work.

As our ambition is to drive creative automation delivery to the next level, you will be strong in design-systems thinking and modular, responsive content.

What will you bring?

·         Seasoned digital communications experience

·         Digital experience – designing or enabling business processes through digital channels.

·         Bonus points for involvement in Industry Meetups, Battle of the Agile Bands and other community events.

·         More bonus points for time spent enhancing customer experience

How you will be measured?

We are all measured on the same three things:

·         Customer growth (active services)

·         Customer satisfaction (churn)

·         Profitability (EBITDA)


Interactions and behaviours

·         Challenges the norm

·         Approaches solutions with an open mind

·         Human Centric Design driven

·         Loves getting involved in other domains and supporting them with good insights

·         Communicate, communicate, communicate!  The good, the bad and the ugly.  Always give it and receive it with the best intent of getting the right outcome for our customers, employees & partners.

·         Never walk past a problem – be it a code error, a fire hazard or a messy kitchen – raise it, fix it, own it, and encourage your colleagues to do the same.

Critical competencies:

  • Intensive experience in UX Design
  • People management experience and skills
  • Experience in other design practices (Experience Design, Interaction Design and Service Design)
  • Experience in working with digital projects / products
  • Demonstrated experience facilitating groups of complex stakeholders to agreement
  • Expertise in design software (for example Miro (Realtimeboard), Figma, Sketch, Zepplin)
  • Strong understanding of Agile, Lean and how design thinking works together with these methodologies.
  • Experience in human centred design or design thinking
  • Proficiency in user research
  • Practical experience in atomic design approach
  • A track record of collaborating with product, technical functions and customer facing areas
  • A high level of customer empathy and insight
  • Understanding of inclusive design requirements

If this role sounds like you, we would love to hear from you. Apply Now!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

 

 

Apply Now
  • Job Number: 10079365-001
  • Employment Type: Permanent Full Time, Flexible
  • Location: VIC: Melbourne - CBD
  • Opening date: 10/06/2019 02:00 PM AEST
  • Closing date: 28/06/2019 01:55 PM AEST
  • Applications close in: 9 days time