Customer Manager (Contract)

  • Job Number: JR-10001834
  • Employment Type: Fixed Term Full Time
  • Location: WA: Perth
  • Opening date: 10/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time

At Telstra Enterprise, everything we do is centred on creating better ways to empower Businesses and Government to thrive in a connected world. We are passionate about helping our customers to create transformative innovation by optimising IT, securing their business, liberating their workforce and extending their reach across national and international boundaries.

About the role

Business Customer Sales is a dedicated customer-facing unit, housing the entire end-to-end sales function for Telstra’s approximately 13,500 Business Customer Sales customers.

The purpose of your telephone-based role is to lead the sales and growth of a defined portfolio of customers that have strategic business importance to Telstra’s Mid-Market. You will provide strategic account management, involving a high level of engagement with executive-level customers, and you will work to ensure complete customer satisfaction when dealing with Telstra.

This a 6 months Fixed Term position based in Perth.

  • Establish and/or maintain a direct relationship, primarily through telephone contact, with new and existing customers to understand their strategy and issues, and determine their present and future business and technology needs.
  • Understand the customer’s objectives, buying criteria and decision-making processes and form long-term business partnerships, with a view to leveraging revenue from the relationship and promoting Telstra as a quality service provider.
  • Work with customers to propose suitable products, services and upgrades to maintain and grow revenue

About you

  • Strong previous experience in a sales or product role
  • Experience in:
    • B2B account management
    • B2B new business development
    • B2B contract renewal
  • Experience working within the Telecommunications, Technology and/or Service industry
  • Ability to apply business and commercial fundamentals and success criteria to inform planning and decision making
  • Excellent written, verbal and presentation skills

A career at Telstra can lead down many paths. Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access through our “my rewards” program, options to purchase additional leave, paid parental leave and the list goes on. And in case you haven't heard we're well known in the market for our best in class flexible working practices!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Apply Now
  • Job Number: JR-10001834
  • Employment Type: Fixed Term Full Time
  • Location: WA: Perth
  • Opening date: 10/10/2019 12:00 AM AEST
  • Closing date: 17/10/2019 11:59 PM AEST
  • Applications close in: 3 days time