At Telstra Enterprise, everything we do is centred on creating better ways to empower Businesses and Government to thrive in a connected world. We are passionate about helping our customers to create transformative innovation by optimising IT, securing their business, liberating their workforce and extending their reach across national and international boundaries.
Fundamental to placing our customers at the centre of our business strategy is our proactive management of customer relationships. We are committed to providing business and technology leadership in a context of deep understanding of their business strategy and technological needs. This can only happen when trusting relationships exist across the customer’s business.
The Senior Lead – Service Management role will lead, coach, and develop a team of service managers that will drive service improvements, enhanced customer engagement and satisfaction across assigned customers. This role will set the direction, strategy and create the culture of the customer service functions and contribute to BU strategic direction.
Your major duties will include:
A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.
NEXT STEP:If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you. Apply today! We have multiple roles across Enterprise & Government portfolio.
For further information about this opportunity, please review the attached Success Profile.
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex