Service Delivery-Specialist

  • Job Number: JR-10004548
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Singapore
  • Opening date: 14/01/2020 12:00 AM AEST
  • Closing date: 10/02/2020 11:59 PM AEST
  • Applications close in: 21 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

As the Service Relationship Manager you will contribute to the retention and growth of a portfolio by providing the key delivery interface within Telstra and ensuring effective service delivery to customers.

As the Service Relationship Manager you will be;

  • Managing a portfolio of customers using the service management framework
  • The primary service relationship interface between customers and Telstra
  • Planning and executing on the service management framework through service review meetings, service improvement and strategy plans and relationship health checks

To be successful in the role, you must have;

  • Minimum of 5 years of experience as a Service Manager with customer facing service or relationship management experience
  • Experience in Business Analytics to review ongoing service delivery and assurance activities and provide reports and insights
  • Strong ability to establish and build ongoing relationships with customers and suppliers and a demonstrated ability to manage stakeholders across these groups
  • Engaging the operational layer of the customers, interpreting customer requirements, meeting regularly with the Telstra Account teams to review customer profiles and future growth planning
  • Implemented appropriate initiatives and improvement plans to achieve increased customer satisfaction

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

Interested? Apply Now!

If this role sounds like you, then we would love to hear from you to discuss this great opportunity.

Apply Now
  • Job Number: JR-10004548
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Singapore
  • Opening date: 14/01/2020 12:00 AM AEST
  • Closing date: 10/02/2020 11:59 PM AEST
  • Applications close in: 21 days time