Account Management-Specialist

  • Job Number: JR-10013291
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Singapore
  • Opening date: 26/03/2020 12:00 AM AEST
  • Closing date: 08/04/2020 11:59 PM AEST
  • Applications close in: 3 days time

At Telstra Enterprise, everything we do is centre on creating better ways to empower Businesses to thrive in a connected world. We are passionate about helping our customers to create transformative innovation by optimising IT, securing their business, liberating their workforce and extending their reach across international boundaries.

In embedding a customer-first mindset across our organisation, and driving improved customer satisfaction, we are committed to offer our customers powerful solutions that will eliminate their pain points and drive their business growth. We earn the right to be trusted advisors to our customers as we consult with them, understand their business, and recommend the best solutions.

The Account Management Specialist will report directly to the Head of Enterprise Sales and will likely be in a senior sales role and looking for a challenging and rewarding change into an individual contributor role (albeit with the ability to lead a virtual and geographically diverse team).

The role has a direct impact on Telstra's T22 strategy by offering strategic and innovative thought leadership to Telstra's client base for global solutions. It's designed to have a positive impact on achieving Telstra's sales, revenue and NPS targets. It will drive connectivity and Network Application Services (NAS) revenue and sales for our global products within the respective markets and ensure that global product portfolio is represented in your account plan.

Key Accountabilities:

  • 50% Hunting, 50% Farming
  • Identifying and winning NEW high value and strategic enterprise customers to achieve targets and Customer Satisfaction Measures.
  • To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months.
  • To establish and maintain long term relationships with "C"' level decision makers to maximize business opportunities.
  • To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of network IT services.
  • To develop and maintain an understanding of the organization's Network Application Services (NAS) portfolio to effectively develop and present business led propositions to our Prospects.
  • To participate actively in sales calls and bid reviews as appropriate and contribute to the rapid growth of sales, demonstrating excellent account and relationship management and 'closing skills' to the team.
  • To manage internal sales business management responsibilities including sales opportunity forecasting, reporting, account reviews and opportunity management.
  • To conduct regular knowledge sharing and coaching with peers, sharing best practices and industry insights to build motivation and selling skills.
  • To work in close cooperation with internal teams and collaborate well with Peers across the International Region.
  • Occasional traveling as required.


  • Previous high sales performance as an individual contributor. Experience in managing Global accounts.
  • Experience in developing and executing strategy
  • Experience influencing senior stakeholders - internal and external with the ability to navigate through complex process.
  • Excellent oral and written communication and presentation skills required in English.
  • Experience working for an International company that achieves success through cross-regional collaboration. Be cultural sensitive in these markets.
  • More than 12 years' experience with a University Degree with emphasis in Telecom Engineering, Computer Science or related disciplines;
  • Good technical knowledge in Telecommunications, IP networks & technologies, Cloud, S/I/P-aaS, Design & Quality drivers in the Enterprise environment
  • Proven sales capacity in new business development, within Asian Telecommunications market - Where no previous billing relationship exists.
  • Ability to articulate the value of a complex enterprise sale in business terms, outlining the value proposition, ROI and total cost of ownership.
  • Ability to work flexibly to accommodate calls and meetings outside normal business hours
  • Familiarity with Miller Heiman methodology
  • Proficiency with
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  • Job Number: JR-10013291
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Singapore
  • Opening date: 26/03/2020 12:00 AM AEST
  • Closing date: 08/04/2020 11:59 PM AEST
  • Applications close in: 3 days time