Process Specialist (Process Re-engineer)

  • Job Number: JR-10021575
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 04/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time

We’re Australia’s leading telecommunications and technology company, with operations in more than 20 countries. 
In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. 

Our GBS team

Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra.   

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

The role with us

As the Process Re-Engineer Specialist, you'll be…

continually look for process improvement opportunities and apply your knowledge of continuous improvement methodologies and analysis on complex processes and procedures to recommend innovative solutions that drive commercial and customer success. Your ability to make data driven decision and prioritise key improvement actions are critical to your success in this role.

Key responsibilities

  • Lead components of process design activities and solutions by using problem solving techniques and continuous improvement methodologies such as Lean, Six Sigma, and Human Centred Design to accelerate operational, productivity and customer experience improvements and metrics across Telstra.
  • Identifies and acts to address process controls associated with current and proposed processes against business objectives and ensures alignment. 
  • Applies detailed process knowledge to analyse business and customer requirements and provide innovative solutions and recommendations by leveraging process re-engineering and automation technologies and frameworks.
  • Lead and contribute to a continuous improvement culture through coaching and training of continuous improvement methodologies and industry best practice to the wider team.
  • Facilitate customer and employee interviews and or workshops to detect pain points and optimise the user journey across all relevant touchpoints to ensure best in class customer experience.
  • Engage and consult with key stakeholders to assess the scope of the problem and gathers relevant sources of information to support the identification and prioritisation of improvement initiatives.

Your capabilities & experience

To be successful in the role, you must have:

  • 5+ years of relevant experience
  • Lean six sigma certification/s
  • Strong stakeholder management skills
  • Has experience virtual facilitation
  • Signavio and BPMN 2.0 experience are highly desirable

Here, you can expect to be working at the forefront of our telecommunications technology landscape, on projects key to our success, delivering innovative solutions on a scale you won’t find elsewhere.

Your next step is to apply!

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!

Apply Now
  • Job Number: JR-10021575
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 04/08/2020 12:00 AM AEST
  • Closing date: 13/08/2020 11:59 PM AEST
  • Applications close in: 6 days time