Senior Data Analyst

  • Job Number: JR-10021783
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 31/07/2020 12:00 AM AEST
  • Closing date: 30/08/2020 11:59 PM AEST
  • Applications close in: 23 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.

Who we are?

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together. We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.

We have operations in more than 20 countries, including in India where we’ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. GBS will drive a consistent approach to customer experience, efficiency and service levels.

About the role:

The Senior Data Analyst role will be part of a newly formed Data Enablement – Innovation & Process team that will support the execution of the Innovation agenda, including Process optimisation that is executed by Process@Telstra team. On one hand this would involve analysing data requirements and curating data from across multiple systems and on the other, setting up processes/technology to enable scale operations supporting data-driven improvements across Telstra. The person is expected to engage with stakeholders across data teams in Telstra to enable an efficient data enablement.

You will:

  • Ensure data requirements for the use-case are fed into the relevant downstream team and in absence of available data, some relevant proxies are worked out.
  • Set-up of a scalable data enablement foundation to allow for implementation of Innovation use-cases at scale.
  • Bring meaning to data by linking business knowledge with data systems. It includes setting a vision for data-driven improvements across the company, including automated flow of information across the complex data landscape at Telstra to enable real-time to near real-time decision making.  

To be successful to the role, you’ll:

Drive Innovation, Automation and Process optimisation are critical for Telstra to meet not just its T22 strategy but also strategic ambitions beyond T22.

Key responsibilities are:

  • Develop data analysis and ongoing insights leveraging multiple data sources that test hypotheses and correspond to business performance metrics and curate the source data to suit the relevant tools being used (e.g. Signavio, Timeline PI)
  • Explore potential technical solutions to drive automated data sourcing to allow for continuous performance monitoring (e.g. Process performance with Signavio using API feeds from source systems)
  • Engage with stakeholders to develop data insights and communicate findings, projections and recommendations with business leaders to make informed decisions

Other accountabilities include:

  • Set the vision for Innovation Data Enablement team to industrialise data-driven innovation solutions
  • Develop and enhance data analysis processes, tools and structures to improve enterprise data insight efficiencies
  • Build processes to allow for scalable operating model (e.g. efficient onboarding of new team members, quick access provision for relevant systems)

Qualifications:

  • 10 years of experience in a Data Insight Analyst role, experience and business understanding within the Telco value chain (from Sell to Connect to Assure to Bill and associated data captured) is highly desirable.
  • A graduate degree in any technology area or another quantitative field
  • Strong understanding of various Telstra data platforms (Datacore, Datahub, Splunk) and the way data flows (flow in platforms such as Siebel, Maxim, Omful, Salesforce, Amdocs, Servicenow, Kenan, SIIAM, Workday)
  • Expertise in MS SQL, Python, Excel and Agile Methodologies
  • Experience in visualization tools PowerBI and Tableau
  • A creative and iterative way of thinking, as not all solutions will be straight forward
  • Demonstrated ability to complete tasks to the required standard within given deadlines and allotted time/budget, including the ability to work on multiple projects with competing deadlines

Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things.

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on.

Sounds like you?

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential.

At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.

​We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex

Apply Now
  • Job Number: JR-10021783
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 31/07/2020 12:00 AM AEST
  • Closing date: 30/08/2020 11:59 PM AEST
  • Applications close in: 23 days time