Process Analyst (Process Journey Modeller)

  • Job Number: JR-10022118
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 04/08/2020 12:00 AM AEST
  • Closing date: 11/08/2020 11:59 PM AEST
  • Applications close in: 4 days time

We’re Australia’s leading telecommunications and technology company, with operations in more than 20 countries.

In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

Global Business Services (GBS)

Our GBS team enables Telstra to achieve a radically simplified business model, bringing together back-of-house services with high-volume service operations that were previously delivered separately throughout the company.

Our focus is to deliver great experiences, to simplify and innovate, and drive profitability across our business.

The role with us

As the Process Analyst, you'll be...

working with assigned client group to analyse business processes and procedures, identifying inefficiencies that may inhibit corporate goals. Create reports identifying possible remedies, new processes and in some instances, new and emerging techniques.

Key responsibilities

  • Develops graphical representations of business processes to facilitate understanding and decision making
  • Assesses the feasibility of business process changes and recommends new approaches
  • Selects, tailors and implements business process improvement methods and tools at programme, project and team level in line with agreed standards
  • Perform analysis and recognise patterns in processes and procedures to initiate incremental improvements and solutions to existing processes, products and systems in own area
  • Contributes to the definition of organisational policies, standards, and guidelines for business process improvement

Your capabilities & experience

To be successful in the role, you must have:

  • Telecommunications background or experience in project work with Telecommunications
  • Uses modelling tools/software such as Signavio to document as-is process models that comply with Business Process Modelling and Notation standards          
  • Strong Data Analytics background
  • Strong stakeholder management skills
  • Strong problem-solving skills
  • Strong conflict resolution and negotiation skills
  • 7 - 10 years of experience in process modelling
  • Process mining experience is nice to have

You’ll have opportunities to expand your capability through a range of development experiences, like secondments, cross-company working groups, stretch projects, and various learning programs to help equip you with the right skills for the future.

Interested? Apply now!

If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career - we'd welcome you to apply!

Apply Now
  • Job Number: JR-10022118
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 04/08/2020 12:00 AM AEST
  • Closing date: 11/08/2020 11:59 PM AEST
  • Applications close in: 4 days time