We are looking for an experienced Data Centre Manager to run our Site Operations at our key Melbourne facility.
Being part of Telstra’s InfraCo business means you will be part of a team that focuses on extending our Data Centre management superiority to enable the continued execution of Telstra’s infrastructure strategy. You will be implementing world-class data centre practice and dealing daily with our various internal and external stakeholders and customers.
About the role:
The Data Centre Site Operations Manager’s primary mission is the day to day management of the Telstra Data Centre ensuring the environment, services and integrity of our IT systems and that of our customers is maintained at all times.
The Site Operations Manager’s accountabilities are:
Lead the vendors responsible for Data Centre Security and Facilities Management at the site.
Perform the site liaison role for Data Centres with internal and external Data Centre users and stakeholders.
Provide the InfraCo to customer Facilities Management interface, including the preparation and review of materials to support changes which could potentially impact IT infrastructure.
Act as the key stakeholder and/or proponent for complex Data Centre changes, including attending applicable change review board meetings.
Liaise with other customers working on the site, monitoring, and reviewing their work to ensure compliance to Data Centre Standards.
Monitor and process site access requests.
Provide the primary Data Centre-Incident Management interface for data centre and/or IT incidents. For out of hours incidents, participate in an “on call” escalation rostering system within the broader group to ensure coverage at all times.
Identify risks, record them, develop management options, implement, and track through to close out.
Project briefing, design and construction reviews and site acceptance activities
Manage minor works / small projects to support team or business goals as required.
Perform activities aligned to the ITIL framework including change management, incident management and problem management
Conduct or assist with conducting site tours or other site review activities such as safety and security audits as required.
Review, develop and update Data Centre processes and standards with a focus on simplification whilst maintaining robust controls.
Manage relationships and attend regular or adhoc meetings with key Telstra suppliers / partners.
Collaborate with peers and team members to enhance the team value proposition.
Oversee Health Safety and Environmental responsibilities including ensuring that applicable processes, inspections, reviews and documentation is up to date. For example, ensure that the Site’s Emergency Plan is appropriate and compliant with requirements.
Produce regular team and site activity metrics and reporting.
Assist with processing purchase orders, budget preparation, budget tracking and associated administration activities
Follow Company policies and procedures.
Other duties as might be expected with this role.
Ensure that co-workers are treated respectfully and without any form of discrimination, harassment or victimisation.
To be successful in the role, you'll need:
A clear commitment to excellent customer service
Specialist IT/engineering (Electrical or Mechanical) technical qualifications or equivalent industry experience, ITIL V3 certification (or familiarity with)
Previous participation in audit and compliance programs (ISO27001, PCI-DSS)
An ability to prioritise work and to be able to contribute as an effective member of a team.
Proficiency in engaging and influencing stakeholders
Willingness to work flexible hours, non-business hours or other scenarios required by rhythm of the business
Fluent English (written and spoken)
Enterprise level experience in managing large -scale and complex projects /programs
Strong problem-solving skills, analytical capabilities, data analysis and attention to detail
Empowering a culture of safety, security and compliance in all aspects of datacentre activities
(For the expanded list of responsibilities and expected skill requirements of the role, please refer to the Career Model Job Profile description, listed below).
Thrive, your way
Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.
We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.