With our customers at the heart of everything we do, we’re designing innovative solutions to deliver better ways for everyone to connect, share and thrive. And that’s where our people come in, by collaborating to make great things happen.
Our Consumer & Small Business team
Our team span from creatives, strategists, production, and subject matter experts who work on some of the most exciting projects our business can offer. You could transform the way a function operates or how our people engage with our customers. Maybe you’re helping to design revolutionary self-service eCommerce platform but one thing’s for sure, wherever you’re based, you’ll add to projects that transform peoples’ lives and do work that improves the customer experience.
The role with us
As the Customer Sales and Service Lead, you'll lead, motivate, develop and coach a team of contact centre consultants to improve team performance and contribute to the achievement of agreed customer service outcomes to Telstra’s Indigenous and vulnerable customers. Coach team members to leverage the Telstra Branded Experience to engage in service to sales conversations, truly understanding and meeting the needs of our customers.
Empower the team to be self-managing, identifying customer pain points, looking for productivity opportunities and helping to remove blockers for the team by solving them.
Engage other teams, resources and stakeholders to help your team achieve its goals. This role will deliver over the phone support in addition to face to face regional and remote customer and community visits as required.
Your capabilities & experience
To be successful in the role, you'll..
It’s no secret we expect a lot from you. But like any good relationship, we give a lot back. Like a commitment to work-life balance and flexible work options available to every role. And, for what you’ll probably appreciate the most is the amazingly diverse and talented group of colleagues you'll work with to achieve great things.
Sounds like you? Come join us!
If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we want to hear from you!