Customer Service SME

  • Job Number: JR-10031907
  • Employment Type: Permanent Full Time
  • Location: NSW: Newcastle
  • Opening date: 14/01/2021 12:00 AM AEST
  • Closing date: 28/01/2021 11:59 PM AEST
  • Applications close in: 12 days time

At Telstra, our customers are at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

You will provide the highest level of quality customer service/support and successful external stakeholder management, within a timely, efficient, professional and credible way.

Your responsibilities will include:

  • Effective and timely resolution of complaints
  • Be the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the TIO
  • Keep the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes
  • Prepare correspondence including letters and emails that is of a standard to uphold a professional and image in line with Telstra’s values
  • Ensure agreed complaint management and communications quality standards are met and maintained

Who we look for:

  • Extensive experience dealing with a range of moderately complex issues and participating in the design or developing solutions, or resolving issues
  • Experience in complaint handling processes and systems
  • Demonstrate capability in presenting strong written and verbal arguments
  • Ability to identify business problems and translate them into solutions to improve the customer experience, productivity, etc
  • Team orientated with strong interpersonal skills
  • Commitment to achieving the best outcome for our customers

Interested?

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!


We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit allrolesflex

Apply Now
  • Job Number: JR-10031907
  • Employment Type: Permanent Full Time
  • Location: NSW: Newcastle
  • Opening date: 14/01/2021 12:00 AM AEST
  • Closing date: 28/01/2021 11:59 PM AEST
  • Applications close in: 12 days time