At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.
In our Consumer & Small Business team, we meet the needs of all consumers and small businesses and grow value by delivering digitally-led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.
The role of a Complex Complaints Resolution SME is to provide the highest level of quality and customer experience to Telstra customers through responding to escalated complaints across the whole range of Telstra products and services.
As a Complex Complaints Resolution SME, you will be responsible for:
To be successful in this role, you should have:
JOIN US!A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!