Senior Operations Service Specialist

  • Job Number: JR-10037132
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/04/2021 12:00 AM AEST
  • Closing date: 29/04/2021 11:59 PM AEST
  • Applications close in: 8 days time

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including in India where we’ve launched our new Innovation and Capability Centre (ICC) in Bangalore.

We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. Join us on this exciting journey, and together, we’ll reimagine the future.

About the role

As a Senior Operations Service Specialist, you will be pivotal to providing technical leadership and deep expertise to build and sustain strong partner relationships and outcomes.

You will lead and drive the restoration of Critical and High incidents within Robotics Process Automation environments to remove impact and associated risk of impact

within service level agreements.

As the Senior Operations Service Specialist, you will;

  • Establish highly resilient and effective protocols for managing robots in production. Develop practices to troubleshoot, maintain and improve performance of robots with minimal disruption to production services
  • Enhance and establish global processes for delivering effective service.
  • Ensure the integrity and consistency of systems and approval process through metrics reporting, dashboards and systems metadata.
  • Resource management in terms of work allocation, assigning and monitoring deliverables, identifying potential roadblocks and defining mitigation plans

Key accountabilities:

  • Build strong ongoing commercial relationships with key partners to deliver financial, business performance and customer experience outcomes
  • Assess the scope of productivity initiatives, business management and determine the options and plans for timely resolution
  • Take an innovative approach to addressing complex issues, using input from others and considering the benefits and risks of potential solutions
  • Drive change and innovation to the services provided by partners in accordance with business requirements and customer needs
  • Facilitate and coordinate any future transition of functions to/from partners as per business requirements
  • Improve effectiveness of service through better use of software tools, data analytics and advanced tools/products/platforms
  • Interface with client leadership teams and SMEs to discuss service delivery and service effectiveness, besides solving day-to-day issues that impact robotic performance
  • Strong technical and analytical skills to be able to quickly identify the issues and suggest a suitable workaround or solution to fix the problem
  • Background in software delivery with excellent client facing skills
  • Flexibility to work in any time zone as required for fulfilling the job requirements.
  • Flexible and responsive to changing work patterns and demands

Your skills & experience


  • Having experience with Pega/OpenSpan is a must, experience with BluePrism or Selenium is a plus
  • Developer certification in Pega/OpenSpan
  • Minimum of 5 to 8 years of IT experience in .net development AND RPA implementation/Support.
  • Experience in VB/VBA/PowerShell/C#/Python.
  • Hands on experience in reporting tools like Splunk, PowerBI
  • Knowledge on ITIL
  • Knowledge on Agile methodology
  • Willing to work in shifts
  • Possess excellent problem-solving and communication skills and an ability to present complex technical topics in a manner non-technical stakeholder can easily understand
  • Education: B.Tech/B.E, MCA, MSC computer science

Highly desirable

  • Work experience in Telecommunication domain
  • Good understanding of Process Design documents, Technical Design documents
  • Experience with ABBYY OCR or any other OCR tool is a plus
  • Demonstrated ability to work effectively under pressure in a dynamic environment

Why join us?
Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!


We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit

Apply Now
  • Job Number: JR-10037132
  • Employment Type: Permanent Full Time
  • Location: INTERNATIONAL: Bengaluru or Karnataka
  • Opening date: 07/04/2021 12:00 AM AEST
  • Closing date: 29/04/2021 11:59 PM AEST
  • Applications close in: 8 days time