Assistant Store Manager

  • Job Number: JR-10048743
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 14/10/2021 12:00 AM AEST
  • Closing date: 28/10/2021 11:59 PM AEST
  • Applications close in: 7 days time

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.

You’ll never lose sight of one fact: maintaining world-class sales and service is crucial to our success. That’s a philosophy you’ll share with our customers and impart onto your team. you’re focused on creating solutions that have an incredible impact for our customers.

It is the Assistant Manager that helps bring this to life by influencing our teams to provide quality customer service in order to maximise sales and motivate outstanding customer service to our customers.  You will be a key team support both when the store manager is present or absent.  You will coach and develop the next leaders in our business. 

Your responsibilities will include:

  • Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.
  • In the absence of the Store Manager you will own and guide the store to ensure a seamless transition.
  • Oversee the induction and ongoing training of new team members.
  • Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
  • Guide the store’s performance to achieve sales and customer experience targets.
  • Initiate the store’s compliance against central operating standards and processes and preside over productive operational excellence.
  • Resolve basic and complex store level customer complaints.
  • Ensure adherence the agreed customer sales model within the store.
  • Organise the shop floor to supervise customer flow and store traffic.
  • Supervise staff to customer demand and operational requirements.
  • Coach and develop the next group of leaders for our stores.

This is a Permanent Full Time role to be based in Metro Melbourne reporting directly to the Store Manager.

Your training will take place across a group of stores in Metro Melbourne.  We do this to ensure that we quickly grow your knowledge and give you a supportive community to work within.  Once trained we will place you in a store within the same region where you can start building the career you have always dreamt of.

To be successful in the role, you will have:

  • Demonstrated experience influencing people in a retail environment
  • Outstanding communication skills
  • Advanced appreciation of customer needs and proficient in resolving customer issues
  • Proven track record working within a productive, high-pace, customer-orientated retail environment
  • Advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in store
  • Ability to successfully execute against key metrics (financial and customer)
  • Ability to successfully create and action store improvement opportunities

The customer is at the centre of everything we do, every initiative you deliver, every solution you create, and every conversation you have, has the ability to impact and help our customers.  Are you able to inspire, motivate, coach, guide and create a team to think that way too?

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

Sounds like you?

If you have a passion for retail, a desire for a stimulating career and can deliver a unique, memorable experience to our customers and your team every time they enter your store – a job at Telstra is for you!

Apply Now
  • Job Number: JR-10048743
  • Employment Type: Permanent Full Time
  • Location: VIC: Melbourne
  • Opening date: 14/10/2021 12:00 AM AEST
  • Closing date: 28/10/2021 11:59 PM AEST
  • Applications close in: 7 days time