Customer Insights Lead

  • Job Number: JR-10068269
  • Employment Type: Permanent Full Time
  • Location: Australia: Flexible
  • Opening date: 23/06/2022 12:00 AM AEST
  • Closing date: 30/06/2022 11:59 PM AEST
  • Applications close in: 1 days time

ABOUT BELONG

In our Belong team, we meet the needs of all consumers and small businesses and grow value by delivering digitally led propositions and outstanding customer journeys, leveraging our insight into customer needs and our superior sales and service capabilities.

ABOUT THE ROLE

As a Customer Insights Lead, you will be an expert in understanding what is happening across Belongs business, customers and external markets and widely share relevant information with others. Your innovative flair means you help create improvement and growth opportunities for Belong.

This is how you’ll bring the purpose of your role to life:

  • Build analytical solutions by manipulating large data sets and integrating diverse data sources
  • Perform in-depth analysis, articulate complex data patterns, insights and propose actionable insights to stakeholders in meaningful business language
  • Develop financial and forecasting models which assess opportunity value and funding for business projects and initiatives
  • Partner with senior stakeholders across the organisation to understand their business problems, share insights and help to create opportunities for their business
  • Use reporting and data visualisation techniques to ensure that timely and relevant data is available for self service
  • Perform ad-hoc analysis, data extracts and develop reproducible analytical approaches to meet business requirements
  • Recognised as an expert within the Data and Analytics areas, guides and coaches' others to assist in building capability across the team and increase scalability

ABOUT YOU

To be successful in this role, you must have…

  • Minimum 5+ years in Insights or related role at a large service-based organisation.
  • Highly experienced in manipulating and analysing large structured and unstructured datasets.
  • Excellent communication skills, both written and verbal, with the ability to talk to a diverse stakeholder group.
  • A strong commercial mindset, with the ability to translate customer and business problems to a financial impact.
  • Experience in data visualisation and a deep understanding of how to present complex data in a simple, easy to understand manner.

We’re flexible

We’re all about flexibility and choice at work. Will you choose to work from home, in our office workspace, or on the go? Somewhere regional or the city? We want you to work where, when, and how you're most engaged, safe, and productive – wherever in Australia that may be.

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We want our people to represent the customers we serve and encourage anyone with diverse experiences and unique perspectives to apply.

Get to know what life at Belong is like and what we value.

Apply Now
  • Job Number: JR-10068269
  • Employment Type: Permanent Full Time
  • Location: Australia: Flexible
  • Opening date: 23/06/2022 12:00 AM AEST
  • Closing date: 30/06/2022 11:59 PM AEST
  • Applications close in: 1 days time