Insights Analyst

  • Job Number: JR-10071125
  • Employment Type: Permanent Full Time
  • Location: Australia: Flexible
  • Opening date: 05/08/2022 12:00 AM AEST
  • Closing date: 18/08/2022 11:59 PM AEST
  • Applications close in: 4 days time

Our Consumer & Small Business (C&SB) team design digitally led propositions for customers and manage customer relationships with their superior sales and services capabilities to acquire new customers and grow Telstra’s base. We’re uncomplicating the complicated so our customers can focus on the more important things in life.

Strategic NPS provides an overall sense of customer sentiment in the market. It gives us a view of advocacy for Telstra in comparison to advocacy for other providers. Strategic NPS is measured across all Telstra Group segments separately: Consumer, Small Business, Telstra Enterprise – Australia, and Telstra Enterprise – International.  The survey is administered by an independent research partner, but results are monitored and managed by the team.  This role’s key focus is management of fieldwork and reporting for Telstra Enterprise customer base, working closely with the research vendor.

Key Responsibilities:

  • Act as the leading subject matter expert in an area of skill and provide coaching as appropriate

  • Support Strategic NPS research fieldwork activities

  • Support Strategic NPS reporting activities and queries

  • Develop and maintain tracking and reporting frameworks

  • Engage in ongoing reviews of business and financial processes and systems to ensure the company’s evolving corporate objectives are met

  • Lead cross-functional and/or virtual teams to design, develop and deploy programs of work including high level analysis to deliver business requirements maintaining a company-wide view

  • Deliver best practice process improvement based on Business Unit and Corporate models and industry standards/references

Required Skills:

  • Strong skills in MS Office suite, specifically Excel

  • Strong written and verbal communication skills

  • Exceptional organisational skills and time management

  • Attention to detail to run day-to-day management of the program

Preferred Skills:

  • Experience in Voice of customer programs, reporting and analytics

  • Familiarity with Customer Feedback Management software and Dashboards (including user demos/ upskilling)

  • Ability to derive actionable insights from detailed data sets

  • Knowledge of statistical methods

  • Knowledge and use of Microsoft Access

  • Self-autonomous – able to work with minimal supervision

We fully support flexibility and choice at Telstra and what we offer is as unique as you. Will you choose to work from home, in a Telstra workspace, or on the go? A regional location or the CBD? We want you to work where, when, and how you are most engaged, safe, and productive – wherever in Australia that may be. #WFH #Remote #Flexibility


If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

Apply Now
  • Job Number: JR-10071125
  • Employment Type: Permanent Full Time
  • Location: Australia: Flexible
  • Opening date: 05/08/2022 12:00 AM AEST
  • Closing date: 18/08/2022 11:59 PM AEST
  • Applications close in: 4 days time