The drive to innovate is key to constantly improving our customer experience
I’m an engineering graduate in the Chief Technology Office working in a team called Technology, Innovation and Strategy. We get to develop a variety of exciting solutions, for a whole range of cases you may not immediately think of when you imagine working at Telstra. This team has worked on rolling out everything from Telstra Air to determining how heavy freights trucks are and how much petrol they’ll consume to optimise their routes through cities.
Growing up in Australia you know Telstra your entire life, it’s such an industry leader which is exactly where I wanted to start my career.
My degree is in Mechanical engineering which is broad in terms of which teams I could contribute to. This worked for me because it offered far more flexibility to move around the business than if I specialised too deeply and quickly.
My passion lies in explaining technical things to non-technical people and seeing them go ‘aahhh that makes sense!’ A lot of the time I feel like I’m being heard and changes have been made because of my suggestions, which is quite rewarding. Project wise, the trust that I get is why I love coming here. I was treated like an adult from day one and got flexibility around how I work and what I work on. I’ve been very fortunate with the teams I’ve worked with.
Telstra gives me a lot of options and they never really say no. From what I’ve experienced in the last nine months, if you can articulate why something should be – a skill which I think is highly valuable because things don’t just happen - and sell the value of what you want to do, you’ll be in a position where you could see real change.
We’re not just about phone lines or internet anymore, our people are much more than that. I love that every day I’m meeting people who do seemingly random things that could have a positive impact on the customer. For instance one guy I met wat working on smartening up kegs to inform the pub of when it’s empty, that’s something I would never have associated with Telstra but he was working on different ways we can use technology to make things more efficient for our customers.
Every day I find out that we’ve been involved in an amazing project, and I’m just so proud of that. Proud to say this is where I am now because of the things we do. I mean we put Wi-Fi on an aeroplane – that’s cool. This stuff has impact. This is where I work.
Want to learn more?
Discover where starting a career with us on our Telstra Graduate Program could take you.