I create better value for our customers
I’m from the Philippines and one of the few international grads who’ve come through the program, and it all happened completely by chance. Someone got in touch with me via LinkedIn and invited me to apply for the Summer Vacation program in 2014. I submitted my application, prepared for my interview, gave it my all, and in what felt like no time at all I was part of the business. When I finished my Summer Vacation myself along with many of my cohort were offered positions in the Graduate Program.
I now work in IT and my current rotation is in customer management. We look into ways to improve the end-to-end experience for a customer contacting Telstra. Our aim is to ensure there are enough customer service agents to answer calls and therefore reduce the time between when a call is received and a query is resolved. We also equip our front-of-house employees with the right skills and training because they are the voice of our brand.
I’m passionate about the customer and love that Telstra gives me the opportunity to forge my own way. I can explore my strengths and give the best of myself.
As a grad at Telstra I’ve been given the chance to pursue what I think is best for me and build the skills that I value so I can give back. I’m learning the software systems that work with our Virtual Contact Centre as it’s our voice and interface with the customer. I feel that there will always be more we can do in this space and I would love to be a part of it.
My future at Telstra is an exciting and dynamic one full of many possibilities. Telstra gives me the support to pursue my passions and get my ideas across the line. I hope to continue to build value for Telstra as I put my ideas to the test; that’s where I get my job satisfaction from.
If I’m doing that in two to five years then I’ll be fulfilled, regardless of the role. Titles don’t stress me so long as I’m enjoying what I’m doing and continuing to improve the experience for both my team and the customer!
Want to learn more?
Discover where starting a career with us on our Telstra Graduate Program could take you.