My future is creating WOW experiences
My role is unique because I get to help people adopt new technologies. I’m a bit of a geek, so I get to mix my passions for deliver great customer experiences and new tech together.
When I first came to Telstra I worked with so many different people that have helped me move out of my comfort zone and onto my next role.
Most recently, I’ve accepted a secondment in another area of the business where I can apply my skills somewhere new and that has really invigorated me with a new sense of purpose.
If you’re really passionate about something, then you can find a way to make it work.
That’s one of the ways that Telstra’s been instrumental in my ongoing success. As soon as I feel I’m getting too comfortable, an opportunity comes up where I choose to adapt to change and uncertainty and I’ve found that that’s just how you grow.
My direct manager always seems to sense when I’m getting too comfortable in my role and has helped me find other challenges in the past.
In my current role, I do feel like I’m out of my comfort zone a little and that’s a good thing. It means that I have to embrace uncertainty and stretch myself in new ways and that’s when I learn the most.
As part of my day-to-day I’m involved in building empathy around what our front-line staff and our customers are feeling when it comes to things like policies and procedures.
I get to work toward how we can fix what needs fixing and make a positive difference to the overall experience for both our people and our customers.
I wouldn’t be in this position if it weren’t for my previous managers who have identified when I’ve needed a challenge and nudged me in the right direction. Four years later and I’m still learning new things at Telstra.
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