My future is creating WOW experiences
When you walk through the door at my Telstra store, I want you to go “WOW! This is really different.”
As a Customer Advisor, it’s my job to give you a warm welcome, find out what you need and pair you up with the best consultant to talk to. There’s nothing more satisfying than seeing a customer leave with a big smile on their face!
Putting people first is where Telstra and I really click. I always put myself in the customer’s shoes and see things from their perspective.
After all, that’s what great retail experience is all about – and where my skills make a contribution every day.
It’s the little details that make the biggest difference. Like remembering names or asking about someone’s day - just making customers feel they are the most important person in the world when they come into our store.
My team has amazing energy and keep me on my toes. If I can offer advice that others can benefit from, then I’ve had an awesome day. We’re always sharing stories and experiences, like how much fun I had on Telstra’s stand at the Midsumma festival recently.
What’s next for me? I want to get into events management so Telstra found a way for me to combine study with my job. The course means eventually I can have a bigger impact on the business. I love that they listened to my individual needs and made things happen. Very few employers would do that.