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Alisha
Customer Service
Contact Centre Capability Lead

My future is going to change your world

Bringing out the best in the teams who work in our contact centres is what I’m passionate about. I feel that leading people is my true calling and I love it.

Right now I’m supporting our people to deliver a better service to customers who are moving home. We’re making a difference by providing a personalised approach in what’s usually a high-stress situation. Our customers get to deal with the same person end-to-end. It’s great to be able to make their lives easier with that kind of innovation.

There’s a lot of autonomy here to do things differently. I love taking a creative approach to customer solutions. It’s fantastic that we’ve got the ability to do that and lead the way in developing new customer-focussed services.
 

Outside my current role, Telstra has given me opportunities to do a whole range of things. MC’ing at conferences, presenting at awards and facilitating sessions on ‘Our Customer Connection’ – all this has helped me become a better leader.

Telstra is supportive of my development, putting me in roles I haven’t done before. It’s a real chance to challenge myself, to do and try different things, even in the roles I’ve been in for a longer period of time.

And the future? I want to carry on making a positive difference to how our customers perceive us. I’ve been involved in things that have made a significant difference to customers in the past, so I’m on the lookout for something big and bold for my next project. Watch this space!

Interested in a career at Telstra? Explore jobs.

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