Home Telstra Group Recruitment Privacy Statement

Telstra Group Recruitment Privacy Statement

This statement is also available in Bahasa IndonesianBahasa Malaysian, French and German.

This is our privacy statement which sets out how Telstra Corporation Limited and its related bodies corporate (collectively referred to as "Telstra") jointly manage your personal information, including sensitive personal information (together referred to as "personal information"), for recruitment or other career related purposes. If you are subsequently employed or engaged (directly or indirectly) by Telstra our Telstra Group Employee and Contractor Privacy Statement will apply. Before continuing, please carefully read the points below.

This privacy statement describes the categories of personal information we may process, how your personal information may be processed and how your privacy is safeguarded in the course of our relationship with you. It is intended to comply with our obligations to provide you with information about Telstra's processing of your personal information under privacy laws.

The categories of information we collect and hold
Depending on the particular circumstances, we may collect and hold a range of different information about you for the purposes described in this privacy statement including but not limited to items such as your name, date of birth/age, contact details, address/location, title, identification documents, resume, employment history, education qualifications, residency/citizenship status, work permit/visa details, professional licenses, referee details, military service and veteran details, results of psychometric tests, security/background checks, video interviews, identity and police checks. 

Sensitive Personal Information
We may also collect personal information about you which may be considered sensitive or protected under applicable laws (such information may include, title, ethnicity, criminal record, physical and mental health, identity reference numbers, and other protected sensitive information) ("Sensitive Personal Information").

How we process your information
We may collect and record your Personal Information from a variety of sources, but mainly directly from you (such as from your application form, interviews, verbal information over the phone, written correspondence and emails that you may send through).

We may also obtain some information from publicly available sources (e.g., LinkedIn and facebook) as well as from third parties, for example, references from a previous employer, medical reports and test results from external professionals or where we employ a third party to carry out background checks including police and identity checks (where permitted by applicable law), conference organisers and recruitment agencies.
You might sometimes provide personal information about other individuals to us (e.g. your referee contact details). If so, you must have first:

  • obtained consent from those individuals for us to collect that information (if required under applicable laws);
  • informed those individuals that you are providing that information to us and the purposes for which you are providing that information (if required under applicable laws); and
  •    advised them of the matters in this Recruitment Privacy Statement
You also consent to them providing information about you to us.

How we hold your information
We may store your personal information in hard copy or electronic format, in locations both inside and outside of your local country [1], in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. Telstra will ensure that any restrictions imposed by applicable privacy laws in relation to obtaining, holding, use and the transfer of personal information by Telstra to any recipients (including overseas recipients) are observed.  While we have put in place appropriate technical and organisational measures to maintain the security of your information and to protect it from unauthorised access, use and disclosure, you have a responsibility to ensure the security of the data and you must not share your username or password with anyone.

What is the purpose and lawful basis for which data are processed?
You acknowledge and agree that we may collect, store, use or disclose such personal information for the purposes for which the personal information was received or collected or as otherwise permitted under applicable laws.

We may use and process your information for recruitment and engagement purposes (for example,  providing you with employment marketing correspondence  regarding careers seminars and job opportunities).

You may opt-out from receiving employment marketing correspondence from us at any time, by following the "opt-out" instructions contained in the correspondence or by writing to us at the contact detail below under the section 'How to access or correct your information or make a privacy complaint'.

We may also use your personal information to verify your identity and other details, contact referees and conduct police and other background checks.  Where applicable, your information may also be used to match information with the identity document issuer or record holder in your local jurisdiction by our third party provider.

If you are a resident of the European Union please read the annexure below to understand the lawful basis under which we process your personal information: What is the purpose and lawful basis for which data are processed.

Retention of your information
We endeavour to ensure that personal information is kept as current as possible and that irrelevant or excessive data is deleted or made anonymous as soon as reasonably practicable. However, some personal information may be retained for varying time periods in order to comply with legal and regulatory obligations and for other legitimate business reasons.

We will generally retain your personal information only so long as it is required for purposes for which it was collected.  This will usually be the period of your employment/contract with us plus the length of any applicable statutory limitation period following your departure, although some data, such as pension information, may need to be kept for longer. We may keep some specific types of data, for example, tax records, for different periods of time, as required by applicable law.

If you choose not to provide certain personal information (including any mandatory information), we may not be able to progress your job application, or provide you with correspondence and other information regarding employment or engagement at Telstra.

When we disclose your information
In some cases, Telstra may disclose your information to our related bodies corporate, recruitment agencies and other third parties as permitted by applicable law.  These parties may be involved in organizing and running our employment marketing initiatives, the recruitment/engagement process and/or assisting us with the purposes for which we may use your information. These recipients may be located in various countries [1].

Your agreement to provide accurate information
You agree to provide your personal information, which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive.

How to access or correct your information or make a privacy complaint
If you wish to access or have a copy of any of your personal information that we hold, have any other request (such as making updates or corrections to your personal information, or deleting or ceasing the collection, processing or use of your personal information) or if you become aware of an unauthorised disclosure of data please email us at externalsupport@telstrahr.zendesk.com or contact Chief Privacy Officer/Data Protection Officer by emailing us at privacy@online.telstra.com.au so we can consider and respond to your request:  

Where applicable or not otherwise prohibited by law, we may apply a reasonable administrative charge for providing access to or copies of your personal information in response to a request.

You may also use these contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with applicable privacy laws.

We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint. While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator in your local jurisdiction.

About this statement
This statement has been issued by Telstra Corporation Limited. From time to time we may need to change this statement. If we do, we will post the updated version on https://careers.telstra.com/ (click on Privacy tab) and it will apply to all of your personal information held by us at that time. This Telstra Group Recruitment Privacy Statement was last updated on 27 February 2020.

If required, you can obtain a hard copy by contacting us at externalsupport@telstrahr.zendesk.com

In the event of any conflict between the English and any other language version of this policy, the English version will prevail. 
For information about tailored digital advertising and your privacy choices when visiting our website, please see: https://www.telstra.com.au/consumer-advice/your-information/advertising

This statement is also available in Bahasa IndonesianBahasa Malaysian, French and German.

[1] Including Australia, USA, Canada, countries within the Europe Union (including but not limited to United Kingdom, France, Germany, Ireland, Sweden, Switzerland), UAE (Dubai, Oman), China (including Hong Kong)), Taiwan, South Africa, Singapore, Japan, South Korea, Malaysia, Thailand, the Philippines, Russia, , Indonesia, India, and New Zealand

For transfer outside of the European Union, we enter into standard contractual clauses as approved by the European Commission or other supervisory authority with jurisdiction over the relevant data exporter.
What is the purpose and lawful basis for which data are processed?
Where applicable data protection laws require us to process your Personal Information on the basis of a specific lawful justification, we generally process your Personal Information under one of the following bases:
  • the processing is necessary for the legitimate interests pursued by Telstra (being those purposes described in the section above), except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of Personal Information;
  • the processing is necessary for compliance with a legal obligation to which Telstra is subject; or
  • the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract.
We may on occasion process your Personal Information for the purpose of the legitimate interests pursued by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of Personal Information.
We have identified the following purposes for processing Personal Information. These purposes each relate to a lawful basis for processing, as required under applicable law.  These purposes include:
No. Purpose for processing Lawful basis
Recruitment and selection
This processing is necessary to take steps at the applicant's request to enter a contract of employment.
This processing is also necessary for the purpose of the legitimate interests pursued by Telstra. Telstra considers that it has a legitimate interest in fully assessing applications for employment to ensure that only suitable and appropriate candidates are both assessed and selected. 
Appropriate vetting for recruitment and team allocation including, where relevant and appropriate credit checks, right to work verification, identity fraud checks, criminal record checks (if and to the extent permitted by applicable laws), relevant employment history, relevant regulatory status and professional qualifications;
This processing is necessary for the compliance with legal obligations to which Telstra is subject.
This processing is also necessary for the purpose of the legitimate interests pursued by Telstra. Telstra considers that it has a legitimate interest in managing its business operations in the most effective way and wishes to maintain its world class reputation and continue to attract high calibre employees.

Internal contacts:
  • Please refer to ‘How to access or correct your information or make a privacy complaint’ above.
External contacts: